Effective Communication Skills: A Business Report on Strategies

This report comprehensively examines business communication skills, crucial for professional development. It delves into the nuances of oral communication, highlighting its advantages like quick feedback and fostering relationships, while acknowledging its limitations in terms of reliability and documentation. The report contrasts oral communication with written communication, emphasizing the importance of the latter for formal business correspondence and record-keeping. Furthermore, the report includes practical examples of a customer care interaction, a curriculum vitae, a business letter, and an email, illustrating how these communication methods are applied in real-world business scenarios. The analysis concludes by emphasizing the need for clear communication channels and effective training to mitigate misunderstandings and ensure successful business operations.

Communication
Skills for Business

Table of Contents
INTRODUCTION...........................................................................................................................1
TASK 1 (Covered in PPT)...............................................................................................................1
TASK 2............................................................................................................................................1
TASK 3............................................................................................................................................3
CONCLUSION................................................................................................................................6
REFERENCES ...............................................................................................................................7

INTRODUCTION
There are many changes which are taking place in society, which has to accepted by
person to know what improvement can be possible. Communication is the process between two
or more people which helps to exchange views of one by another. There are various ways
through which person can communicate with different person (Certo, 2018). It is essential that
person must convey proper information to person, so activities can be performed in effective
way. Communication has various hurdles which makes miscommunication in conversation. In
this report there is discussion about theory of communication, oral communication,
communication in writing.
TASK 1 (Covered in PPT)
TASK 2
Oral communication is easy as compared to written communication. But this method is
less preferable in business line. This is more effective when manger want to convey some
responsibilities over others. In oral communication there is use of mouth and words. These are
less reliable and used in meeting, conferences, telephonic conversation, etc. this is a method
which is quick and frequent to respond (Verčič, Verčič and Sriramesh, 2012). In case of any
doubt this can be managers can remove doubts, this helps to make good relations among
workers. This method is more friendly, so there are chances of rumours also. Some advantages of
oral communication are as under-
 Quick replies make operations of business fast and this helps to make changes in plans
and policies.
 There is good and calm relations among workers and managers.
 Managers can know about mindset of workers through which they can apply policies in
effective and efficient way.
 This method is time as well as cost consuming.
There are various places in organisation which is effective for achieving business
objectives. It is important to know what has to be through which company can perform business
operations in appropriate way (Robles, 2012). Due to change in plans and policies frequently,
written communication is less effective as compared to oral communication. So it is essential to
work as per plans and policies, so through oral communication roles and responsibilities can be
delivered in effective way. Oral communication is also important to make business run
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effectively. Customer care representative have to take with customer via. Telephones,
interviewer ask questions with interviewee, etc. are example of oral organisation. There is an
example which shows significance of oral communication in organisation.
Customer Care Department: Hello Sir! Good Morning. How may I help you?
Customer: Hey! I am Pritam from California. I had placed an order of two dresses. I placed
order before 5 days and yet I did not able to receive my order. The expected date of order
received was 2 days before. Please can you check details of my order as I want my parcel on
urgent basis.
Customer Care Department: Sir Sorry for uncomfort. As per company policies order will be
received after three days of order. But in case you did not received offer, let me check your
order. Please tell me order number?
Me: 54546354635
Customer Care Department: Sir! As per details your order has been dispatched from store
and it was rejected because of absence of recipient.
Customer Care Department: But delivery van does not give me call for the order. So this ius
against policy of company's. As per terms and condition of your company you make call to
customer if they do not find customer at place. This makes me disappointed and I want to
cancel my order right now.
Customer Care Department: Sir, your parcel will delivered very soon, please give me time till
tomorrow evening. You will definitely receive parcel till tomorrow, I will use make efforts for
your order. Please do not cancel order.
Me: Thank-You for your concern. I will wait for the product till for the parcel till tomorrow
otherwise will cancel order. As I need it on urgent basis, so afterwards it will be of no use.
Customer Care Department: For any further assistance kindly contact on 435665656.
Me: OK! Thank you.
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TASK 3
CURRICULUM VITAE: This is the document which scrutinised candidate has to take with him/
her while going to personal interview (Rosemann and vom Brocke, 2015). This document helps
to know about personal, professional, education, etc. Then interviewer ask questions from here
only.
1. General information
Name – Ana Crist
Phone no. - 5365565365
E-mail id – [e-mail]
2. Qualification
MBA Oxford University 70.00%
BBA Oxford University 75.00%
Higher education English High school 82.00%
Secondary education English High school 80.00%
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5. Personal details:
Father name – Burton Crist
Mothers name- Simi Crist
Date of birth – 12 August, 1993
Achievement –
 Gold medallist in Higher education.
 Perused two training which are part of my MBA (Finance).
LETTER
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ABC
C-73 DF block
Kakoli,
Seattle
Zip
Code
Contact Number
Subject: Regarding job
Respected Authority,
I, Ana Crist came to know about job vacancy at your company through online portal.
This is an glad that you choice me and provide opportunity to be part of your organisation. As
per your designation I am capable to handle roles and responsibilities. It is essential to some
factors gets affected due to use of policies which are competent for company. Accounts
department managers has many roles and responsibilities which I will try to fulfil and come wit
new and innovative ideas to provide ease to workers.
Sincerely,
Ana Crist
ELECTRONIC MAIL: E-mail is the best and effective way through which person can use it to
communicate to some authority. It is essential that company has to make their internet facility
effective (Stokoe, 2014). There must be use of proper respondent so there will be no confusion.
Mail must be dropped at proper official time.
Send
To: [e-mail]
CC:

Subject: Applying for HR Assistant
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Respected Sir/Ma'am
PFA
I want to say as per your job details I want to apply for the post of HR Assistant.
Attached by CV with this mail. I am currently working in SDE Technologies which is one of
the good brand in IT sector.
Thanks and Regards,
PQR
CONCLUSION
There are various noises which affects motive of communication. There is difference in
motive of communication, so it is essential to keep eyes on sources which are effective for
company. There are possibilities that due to alteration in communication channel people may get
confused, so it is essential to use source for which communicating parties are comfortable. While
making changes in communication technique, manager has to provide training so positive results
can be generated. As per this report there is difference in oral and written communication. There
are various purpose for which company is thinking to have to communicate, so measures must be
taken accordingly.
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