Effective Business Communications: Diagnosis, Review, and Action Plan

This report delves into the critical aspects of effective business communication, focusing on self-assessment and improvement strategies. The author begins by diagnosing their communication skills through five diagnostic tools: a soft skills test, a verbal communication skills test, a non-verbal communication skill test, a presentation skill test, and a self-perceived communication competency scale test. The findings highlight strengths and weaknesses, specifically identifying verbal communication and presentation skills as areas needing improvement. The report then examines these issues through a literature review, exploring the theoretical underpinnings of communication and relevant models. Finally, an action plan is developed, including short courses, a reading plan, a personal journal, and mentorship identification, culminating in a Gantt chart to track progress. The report also reflects on two recent professional interactions to illustrate the practical implications of communication challenges.