Assessment 2: BSBLDR401 - Effective Communication in the Workplace

This assignment solution addresses the BSBLDR401 Assessment 2, focusing on effective communication as a workplace leader. It includes an analysis of an email regarding smoking in the workplace, providing feedback and a rewritten version of the email. The solution also involves a role-playing script for addressing an employee's smoking habits, incorporating best practices for communication and feedback. Furthermore, it presents a communication plan for informing staff and customers about the closure of a cafe, including identifying communication objectives, audiences, potential barriers, and appropriate methods. The assignment concludes with a draft communication to owners and a job application letter based on a provided advertisement for a coffee shop manager position. The solution demonstrates an understanding of workplace communication, leadership, and relevant business practices.

Assessment Two
BSBLDR401 - Communicate effectively as a
workplace leader
Instructions:
Before attempting this assessment, you should have completed Assessment
One and have received feedback from your trainer.
The assessment consists of an activity and a project based on a scenario.
This assessment should take you approximately 10 to 12 hours including reviewing
your reading and the Lynda.com videos. However this timing is only an estimate.
The actual time it takes you to complete the work will depend upon your previous
experience. You have two weeks to complete the assessment.
______________________________________________________
Activity
Consider the following email sent from Tony Habib to his staff at Zenith
Automotive Parts and answer the questions below.
To: Customer Service Team
From: Tony Habib, Service Manager
Subject: Smoking in the courtyard
Hi Guys and Girls
It has come to my attention that some of you have been smoking in the courtyard. Each and
every one of us is responsible for upholding the law about smoking within four metres of the
building – and that means the courtyard is a non-smoking area.
First and foremost, as of now, anyone caught smoking in the courtyard will be asked to write
a “Please explain” – and the fact that you can’t read the sign which says “This is a non-
smoking area” will not be considered an excuse.
Secondly, the company has decided to offer Quit Smoking classes to anyone of you who
wants to take it up. They have even offered to provide some anti-smoking aids like nicotine
chewing gum and patches to help out. Just ask Jan in HR and she will give you the details.
I hope I don’t have to bring this up again or a few heads are likely to roll.
Tony.
BSBLDR401 Assessment 2 V1

Questions:
1. What feedback would you provide to Tony regarding his
communication?
2. Re-write the email adjusting the approach (language, style and
conventions) as appropriate.
3. Assume that you are aware that Anne, a team member for whom
you are responsible, is one of the smokers who have been smoking
in the courtyard. You suspect she also smokes in the women’s
toilets. This is also prohibited as well as being offensive to you and
the other women on your team. Write a script OR record a short
audiotape of how you would approach Anne about this matter.
Your script should be in keeping with best practice in
communication and providing feedback.
_______________________________________________
Answer to question 1 and question 2
Answer to question 3
Project
Scenario
Café Take-Away is part of a chain of five restaurants across the city. You
have been the manageress of Café Take-Away in an outer Sydney suburb for
nearly five years and you have built up a loyal team of two part-timers and a
casual who have been with you since the beginning.
You have been aware that the lease is coming up for renewal and the owners
of the chain have been attempting to negotiate better terms since the café,
situated in an industrial estate, is only marginal and not near as profitable as
the cafes closer to the city centre.
BSBLDR401 Assessment 2 V1
Attachment 1.docx
Attahment 2.docx

Unfortunately, the owners have informed you they have been unable to
negotiate better terms and have decided to close the café. They have given
you three weeks’ notice and have asked you to notify the staff and your
corporate customers who have regular arrangements for catering. You know
this is going to come as a shock to the part-time staff both of whom rely
heavily on their wages to supplement the family income.
Task 1
Develop a communication plan to communicate the closure to
 the staff
 customers
Your plan should:
a) Identify the reason and context for communication
b) Identify the people relevant to the communication context
c) Clarify the environment and personnel factors that may impact on the
success of the communication
d) Identify the desired outcome of the communication
e) Identify potential barriers to effective communication and develop
solutions to minimise impact
f) Evaluate available methods of communication and choose the most
suitable for each audience
g) Incorporate relevant business policies, procedures, regulations and
legislation
h) Employ two-way processes to ensure receipt and acknowledgement of
the message
i) Provide opportunities for feedback from your staff and customers.
Note:
 Ensure you check legislation on employee entitlements. See
http://www.business.gov.au/business-topics/selling-or-closing-your-
business/Pages/Employees-and-selling-or-closing.aspx
 Provide your answer in a Word file named Attachment 3
Attachment 3 for answering task 1
BSBLDR401 Assessment 2 V1
Aatachment 3.docx

Task 2
Provide the owners with your draft communications identifying which are for
staff and which are for customers.
Write a cover letter or email to them requesting their feedback prior to issuing
the communication; holding the meeting, or whatever other form of
communication you might choose.
Note: Attach your answer in a Word file named Attachment 4.
Attachment 4 for answering task 2
Task 3
You are now looking for another job and you have found the following
advertisement on line. Consider the advertisement and requirements and
write your application letter. Attach your letter in a file named Attachment 5
Attachment 5 for answering task 3
Coffee Shop Manager: Immediate Start
Frenchies is looking for someone to lead an amazing coffee shop at our new
retail space in Parramatta.
The operation will encompass all day tea and coffee offering as well as select
pastry. The coffee shop will operate seven days a week and is in a high traffic
area in a recently developed precinct of Parramatta with a capacity of 10
seats.
The ideal person for this role has three to four years’ experience in a
cafe/restaurant environment, and experience managing operations. An
understanding of specialty coffee and tea as well as advanced coffee making
skills is a must. It is a full time role and is a great opportunity for someone
with a flare and passion for coffee to join a creative, design based team.
The main responsibilities will include:Manage day to day operations
BSBLDR401 Assessment 2 V1
attchment 4.docx
Assessment 5.docx

 Coffee/front of house duties
 Daily management and ordering of stock
 Managing 2-3 casual staff
 Weekly meeting with store manager and director
If you are interested in this role, post a short letter to us on line outlining your
experience and what makes you the best person for the role.
_________________________________
BSBLDR401 Assessment 2 V1