Effective Communication Skills in Health and Social Care: A Report

This report delves into the crucial role of effective communication within the health and social care sectors, emphasizing its impact on patient outcomes and the creation of culturally safe environments. It explores the philosophy and rationale behind prioritizing communication skills, highlighting how clear exchanges between patients and medical professionals can minimize misunderstandings, improve treatment, and enhance patient satisfaction. The main body of the report examines the significance of effective communication, supported by scholarly references, and discusses factors that impede communication, such as cultural differences and language barriers. Furthermore, it suggests practical ways to improve communication, including training programs, trust-building initiatives, and feedback mechanisms. The conclusion summarizes the key points, reinforcing the importance of effective communication in fostering positive patient-provider relationships and delivering high-quality care.

EFFECTIVE-
COMMUNICATION-
SKILLS-IN-HEALTH-
AND-SOCIAL-CARE

Table of Contents
PHILOSOPHY AND RATIONALITY...........................................................................................2
INTRODUCTION...........................................................................................................................3
MAIN BODY...................................................................................................................................3
CONCLUSION................................................................................................................................6
REFERENCES ...............................................................................................................................8

PHILOSOPHY AND RATIONALITY
The main reason behind focusing on effective communication skill in health and social
care service is in relation to minimising death rate of people. The patient always hesitate to
define their health related issue. In this way due to lack of communication the death rate is
increasing. The main rational behind undertaking this Assignment is to develop good
communication between patients and medical professional. In this manner they can provide the
best treatment and expectation of client can be satisfied. In manner to improve effective
connection one need to provide training session to new staff. The Communication plays
significant role in the health care sector. With the help of appropriate coordination, confusions
related to roles and responsibilities among medical professionals can be minimized
INTRODUCTION
The term communication refer as exchanging of information from one person to another.
Effective communication plays significant role in health care organizations. It supports in
providing quality treatment to patients. Present study will explain significance of effective
communication in culturally safe health care environment.
MAIN BODY
Significance of effective communication in culturally safe healthcare
According to Phillips, Carr & Teal, (2005) has stated that good health care quality means
to providing effective services in appropriate manner with good communication leads to shared
decision making and culture sensitivity. The effective connection is very important in relation to
health care field. In this manner to build strong relationship between medical care professional
and their client there is need to take steps in order to improve communication. With the help of
this they can frankly speak their problem and Medical care professionals find it easy to do their
proper treatment. Phillips, Carr & Teal, (2005) Has said that health care professionals listen them
carefully and give effective solution to their problem. In this manner there can promote culturally
safe environment at healthcare organisation. The medical team work in manner to follow proper
communication principals which empower them to have good connection with patients.

According to Braithwaite, Iedema& Jorm, (2007) has argued that it is very essential in
manner to satisfy the patient satisfaction. To cure there health problem in effectively manner it is
very necessary to understand them, listen them and provide good quality of service this all are
possible if there is good kind of communication between client and medical care professionals.
As per their comment Phillips, Carr & Teal, (2005) it is stated that it depend on clarity it
means the speaker should convey their problem effectively and listen can understand message
carefully. In this manner they can come to the one particular conclusion and give effective
solution to their issues. It also helpful in order to maintain strong brand image of medical health
professionals.
As per the view of Heinonen & Toivonen, (2008) has argued that effective
communication help in manner to enhance client satisfaction and health outcome or give more
adherence to treatment. According to Fillerup, (2007) has argued that to monitor someone health
one need to ask lot of questions in this manner medical professional provides them safe and
secure environment. Communication plays significant role in the health care sector. With the
help of appropriate coordination confusions related to roles and responsibilities among medical
professionals can be minimized. That supports in treating the patients well in the care homes.
That enhances satisfaction level of staff members and care users.
Heinonen & Toivonen, (2008) has stated that effective communication supports in
making the new staff comfortable in the hospitals so that individual can coordinate with their
seniors well and can understand their roles and responsibilities effectively. Death rates of
hospitals are increasing in Australia that has created big pressure on higher authorities. In order
Illustration 1: Effective communication
Source:Phillips, Carr & Teal, (2005)

to reduce that to significant level it is essential that senior medical professionals coordinate with
each other and develop bonding among them. That will support them in developing trust of care
users and understanding their medical issues. By this way they will be able to provided them
quality services that can help in minimizing death rate.
Factors that create problem in effective communication
The factor in relation to create problem are as culture, socio economic, gender in
equality, personality and behaviours of person. According to Braithwaite, Iedema& Jorm,
(2007) has referred that the factor which can influence the communication skills between
behavioural. Sometimes the choice of words used by endorse in manner to send message will
affect the quality of communication.
As per he views Phillips, Carr & Teal, (2005) of Defensiveness, distorted perception are
the main factor which create barriers to effective communication. Cultural is the main element
that impacts on the human behaviour. Language issues create bug trouble for patients and they
fail to make medical professionals understand their medical issues. By this way practitioner do
not provide them treatment as per their need. It decreases their moral. It is essential that care
providers train new staff regarding the sign language so that individual can coordinate with
hospital staff effectively and can perform their duties well.
According to Exter, (2008)practices of each hospital is different from others. Cultural
safe practices in health care sectors involves respect others, understand needs of patients.
Whereas unsafe practices disempower the cultural identity and well-being of the person. Own
culture, belief, attitudes shows in the behaviour of medical professionals. In such condition if the
person goes in completely new environment then individual has to face huge trouble that impacts
on its working efficiency an individual fails to coordinate well with patients as well.
According to statement of Fillerup, (2007) has stated that effective communication
requires deciphering, basic values and motive aspirations and assumption. The frank behaviour
with client leads to have proper communication about problem. Sometimes patients hesitate to
define his problem in effective way and it becomes barriers to effective communication. As per
the view of Calnan, Rowe & Entwistle, (2006) has stated that there are various beneficial aspects
behind having good communication are as it helps the person to feel safe and secure, allows the
individuals to express problem in well manner, person can express their needs and concern easily
and social care workers have various kind of ways to provide understanding.

Ways to improve communications in health care sector
 Training- In manner to improve effective connection one need to provide training
session to new staff. In this manner they can have about communication principals.
Higher authorities should give training staffing members regarding policies, legislation so
that individual can understand working culture of the place and can work accordingly. It
will help in minimizing confusions and errors Exter, (2008). By this way new staff will
be able to coordinate well with others as well. With the help of good method of training
staff can improvise his skills and abilities and method of communication can be strong.
 Developing trust: Whenever new staff come in hospital then higher authorities are
required to develop trust of the person so that individual can feel comfortable in the
hospital and can coordinate well with others.
Illustration 2: Ways to improve communication
source: Braithwaite, Iedema& Jorm, (2007)

 Meeting- By establish personal meeting with senior staff the individual can learn better
and effective methods of communication. They can guide them in proper manner and
define various instruction in manner to improve language, tone and content of statement.
 Feedback- In health care of organisation it is necessary to keep monitoring their
performance and health care professionals Braithwaite, Iedema& Jorm, (2007). To
receive timely feedback on the activity ensure to take effective steps in relation to lacking
points of health service sector. With the help of client feedback they can take provide
effective training to their new staff.
CONCLUSION
The term effective communication means passing of information from one person to
another with proper information. In healthy care organisation it is very essential to maintaining
good connection between health care professional and clients in order to provide proper
treatment. If medical staff behave properly with them than client can share his problem related to
health without any hesitation. It leads to feel then safe and secure. In this project the various
objective are been addresses as significance, various factors and ways to overcome such issue.
The main behind making this project is to understand terms in relation to effective
communication in culturally safe health care environment.

REFERENCES
Journal & Book
Braithwaite, J., Iedema, R. A. & Jorm, C., (2007). Trust, communication, theory of mind and the
social brain hypothesis: Deep explanations for what goes wrong in health care. Journal of
Health Organization and Management. 21(4). pp.353–367.
Calnan, M., Rowe, R. & Entwistle, V., (2006). Trust relations in health care: an agenda for future
research. Journal of Health Organization and Management. 20(5). pp.477–484.
Exter, A., (2008). International Health Law: Solidarity and Justice in Health Care. Maklu.
Fillerup, M. S., (2007). Chronic Crisis: Critical Care for America's Collapsing Healthcare
System. Acacia Publishing.
Heinonen, J. & Toivonen, J., (2008). Corporate entrepreneurs or silent followers. Leadership &
Organization Development Journal. 29(7). pp.583–599.
Phillips, H. Carr, R. & Teal, J., (2005). Leading roles for reference librarians in institutional
repositories: One library's experience. Reference Services Review. 33(3). pp.301 – 311.
Online
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<https://www.stonebridge.uk.com/blog/health-and-social-care/effective-communication-skills-
in-health-and-social-care>. [Accessed on 15th September 2017].