Effective Communication and Self-Awareness in Healthcare Presentation

This presentation examines effective communication in healthcare settings, focusing on its definition, goals, and methods for health professionals. It outlines the importance of clear and understandable message delivery, positive non-verbal communication, and credible content. The presentation identifies communication strengths such as clear and concise communication and confidence, along with areas for improvement like non-verbal communication and public speaking skills. The importance of self-awareness in enhancing communication skills is emphasized, along with practices for continuous self-development throughout education and professional practice. The presentation draws upon literature to support its claims, discussing the benefits of effective communication in improving patient satisfaction, long-term health outcomes, and overall healthcare experiences. The presentation also includes references to relevant sources, such as O'Toole (2016), Wood (2010) and DeLaune et al. (2016), demonstrating a comprehensive understanding of the topic.

Effective
communication for
health
professionals

What is effective communication
for health professionals?
 Effective communication refers to
sharing the
progress, knowledge and thoughts to the
patients in the most understandable
manner.
 It is the presentation of the
message of the speaker in the
most suitable manner to the receiver.
Effective communication in healthcare organisation

Goals of effective
communication
Goals
 To improve the overall satisfaction between
a health practitioner and their patients.
 To contribute towards ensuring better long-
term health outcomes of the patients.
 To keep the patients and their
caregivers aware of the clinical condition.
Importance of effective communication
Goals of effective communication

Methods to reach the goals
of effective communication
Methods of effective communication:
• Message communicated must be very direct.
• Speaker must be audible and clear.
• Understandable delivery of the message communicated.
• Use of positive non-verbal communications.
• Genuine and credible content of messages.
• Politeness and kindness in the speech.

Personal strengths and
areas of improvement
Areas of improvement
• Non-verbal communication including eye contact .
• It includes listening and interpreting skills.
Strengths
• My strengths include clear and concise
communication with the patient and carers.
• Genuine and empathetic towards the patient.
• Confidence in my speaking skills and knowledge.

Self-awareness
• Self-awareness in communication makes one
more comfortable with their thoughts and
beliefs and can related to others well.
• Communicating with genuine confidence and
kindness.
Benefits of self-
awareness in
communication
• Continuous introspection of my communication
skills.
• Taking regular feedback from my peers.
Practices to
continue
developing self-
awareness
Self-awareness
Self-introspection

References
DeLaune, S., Ladner, P., McTier, L., Tollefson, J., & Lawrence,
J. (2016). Australian and New Zealand fundamentals of
nursing. South Melbourne, VIC: Cengage. (pp. 214 – 218)
O’Toole, G. (2016). Communication: Core interpersonal skills
for health professionals. Chatswood, VIC: Elsevier.
Reference
s

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