Pearson BTEC HND Health and Social Care: Communication Report

This report delves into the critical role of communication in health and social care, examining various theories such as humanistic, behavioral, psychological, and psycho dynamic approaches to enhance patient care. It explores both verbal and non-verbal communication, highlighting the significance of effective listening, body language, and maintaining patient confidentiality. The report addresses challenges related to language, culture, and social values, emphasizing the importance of understanding diverse patient needs. It also discusses relevant legislation, organizational frameworks, and strategies for improving communication processes within health and social care settings, including the Equality Act 2010 and Data Protection Act 1998. The report underscores the need for staff training, open dialogue, and the use of feedback mechanisms to overcome communication barriers and promote effective patient-provider interactions. It emphasizes the importance of adapting to the changing landscape of healthcare, including the integration of information technology and the adoption of best practices to provide quality care.

COMMUNICATION

INTRODUCTION
Communication skill in human services benefit is a noteworthy concern issue in light of
the fact that there are numerous factors that remain in the methods for advancement in health and
social care benefit. Different relational abilities may bring about different results for the
communication procedure itself in health and social care benefit. Diverse authoritative variables
impact the viability of the health and social care benefit which might be controlled by the inside
exertion in some cases however there are some mitigating factors that can't be controlled on
account of the idea of the test they look in the current decade. Data communication innovation is
the name transformation in health and social care area. Individuals are having confidence in the
use of data database for moment health and social care database. Hence, the more current test of
this century is the incorporation of data communication innovation in health and social care.

LO 1
There are several types of theories of human activity in health and social care that is required to
be connected with a specific end goal to upgrade abilities, capacities, learning and experience.
In a such manner, there are diverse speculations that must be utilized for conveying among
individuals in hsc setting. These hypotheses are humanist, behavioral, psychological and psycho
dynamic

Through with embracing this hypothesis, it enables care to home laborer in effectively diagnosis
the maladies of patients and giving them legitimate treatment with the goal that they can recoup
from the issue. According to the humanistic approach hypothesis, is needed to be connected to
the person whoever control to deal with benefit clients. It will help them in getting definite data
about the patients of hsc home and furthermore give them appropriate conference as needed .
Additionally, through with embracing phenomenal strategy for connecting with patients it
encourages them in making them fulfilled and giving legitimate treatment so it can be recoup
viably. It is fundamental for the specialist co-op to deal with the general population and utilize
considerate way so patient must feel fulfilled.

The doctor also had negative behaviour towards Anna and this affected his decision-making and
problem solving technique.
Psychoanalytical theory: Psychoanalytical theory is based on the history and life cycle
of the patient.
Anna had a stroke but the doctors never understood her condition. They related the condition of
Anna with a drunken person and refused to treat her (Green and et.al., 2002).

There are different individuals that are not ready to comprehend the talked and composed dialect,
with the goal that specialist organization should successfully comprehend and give them
sufficient administrations.
Those patients are who are not ready to comprehend the verbal communication at that point
specialist co-op should have the capacity to create non-verbal type of communication so they can
viably comprehend the sentiment individual without conveying.

Specialist organizations should have the capacity to grow great listening abilities with the goal
that they can plainly comprehend the issues of individuals and fathom it. Further, non-verbal
communication additionally incorporates stances, motions and so forth with the goal that viable
administration can be conveyed.
As a result, verbal communication is very important in this sector. According to the given case
scenario, the doctor failed in establishing an effective communication with Anna. She was not in
a condition to speak but her husband gave all the information to the doctor. But the doctor failed
to understand it. on verbal communication uses body language, gestures and mannerisms to
communicate. Likewise, verbal communication it is also important in health and social care
units.

It incorporates diverse wrong vocabulary or importance including distinctive stance and motions
which helps in having great relational abilities with benefit clients. Additionally, the specialist
co-op should keep up protection and classification so it influences the confidence and picture of
administration clients.
As unseemly communication in health and social care specialist co-ops should have the
capacity to give appropriate treatment to understanding.

Enthusiastic help should be given so issues can be understood and viable choices can be made so
great care taxi be given.
Besides, it helps people and helps individuals in health and social care and has compelling
communication between individuals so issue can be explained and viable treatment can be given.

There are different administration clients who are experiencing diverse issues like hearing or
visual weakness, dementia and so forth along these lines, it is fundamental for individuals to
distinguish their issues and comprehend it with the goal that requirements can be satisfied. The
hsc laborer must be knowledgeable with learning and information so necessities could be
satisfied.