Analyzing Communication Practices at Mr Fishy Company: A Report

This report analyzes the communication practices within Mr. Fishy Company, focusing on challenges and potential solutions. It begins with an introduction to organizational communication and its importance, followed by a literature review exploring various communication barriers, such as noise, semantic problems, and cultural differences, and the principles of effective communication. The analysis and discussion section examines specific communication barriers faced by Mr. Fishy, including lack of planning and misinterpretations, and evaluates the company's communication practices. It applies information theory and groupware theory to understand how communication influences employee behavior and productivity. The report concludes by summarizing the key findings, emphasizing the importance of clear communication, and the application of relevant theories to overcome communication barriers and improve overall organizational effectiveness. The report also highlights the significance of strategies like clarity in ideas, appropriate language, attention, and feedback to foster effective communication within the company.

Business

Table of Contents
INTRODUCTION...........................................................................................................................3
LITERATURE REVIEW ...........................................................................................................3
ANALYSIS AND DISCUSSION ..............................................................................................4
CONCLUSION ...............................................................................................................................7
REFERENCES ...............................................................................................................................8

INTRODUCTION
Organisational communication focuses on smoothing the relationship between the
employees and interaction between the employees. It helps to accomplish tasks relating to their
specific roles. Organisation faces challenges like poor retention, goal conflicts and poor
listening. These communication barriers can be overcomes by the active listening and using
simple languages . Communication is the blood in the organisation. In Mr fishy company the
behaviour of employees is polite and they are motivated for team work. Interaction between the
group and team of employees set for common goals is the base for the organisation
communication. It helps in promoting motivation and help to assist the control the organisation.
Effective communication needs managerial proficiency in the company.
LITERATURE REVIEW
According to the Bano, Zowghi, and Sarkissian, (2016), importance of communication
promotes motivation and analysis information of the organisation. Employees in the organisation
has to follow principles and guidelines. The author states that the manager are responsible for
discovering barriers of the communication and try to avoid those barriers. Communication also
help in assisting and controlling the process and motivates socializing. However various
companies know the importance of communication but they are trying to implement strategies to
avoid those barriers. Information is essential for the members or employees of the organisation.
According to the Murray, (2019), barriers of communication are big blocks for the
communication. The author shows all the barriers like linguistic barriers, cultural barriers and
emotional barriers. In language barrier, language is the essential tool for the communication.
Author says that the employees are the pillars of the organisation. Different employees have
different skills, everyone is learning something new from other one through team projects and
group discussions. Lack of planning need to be avoided by the employees. Various psychological
issues like stress, depression, and stage fear are barriers for the effective communication.
combination of feelings and facts is necessary for communication.
According to the Owyong and et.al., 2018, for overcoming barriers of the organisation
employees need to communicate without noise and distractions. Employees need to avoid casual
language in project meetings and group discussions. As per author, messages need to be
conveyed on proper time with appropriate language and clarity in ideas. Employees need to use

proper medium of communication, need to be attentive in meetings and uses information as
wealth. Feedback must be provided for better convey of messages.
ANALYSIS AND DISCUSSION
Mr fishy company to develop and grow. Organisation wants the employees to communicate
effectively. While conducting a meeting many barriers has been faced in the communication
process. The barriers include noise, semantic problems etc. Noise is common barrier between all
the organisation. It states about interfering communication between the two individuals or it
prevents the individual from hearing the sound easily, like in the factory due to noise of the
machines managers are facing difficulty in oral communication. (Murray, 2019). Sematic proble
has also been faced as it is problem which occures while presenting views in words and
expressions. Oral and written communication are based on employee words and mind of the
receiver or sender. Cultural barriers, wrong assumptions and socio logical barriers also have
impact on the effective communication of the organisation (Bano, Zowghi, and Sarkissian,
2016).
However one barrier which has been experienced is lack of planning by the organisation
to manage their operations. Planning is the essential part for running organisation effectively.
Planning needs communication and communication need to be done in a carefully planned
manner, so that other employees cannot miss-interpret or miscommunicate. There are various
examples of the employees of the companies who miss-interpret the past message from the other
employee.
PRINCIPLES OF EFFECTIVE COMMUNICATION
Clarity in ideas – The point itself indicates the clarity, for example in the company Mr Fishy
various employees work and employees have clarity in the ideas while communicating the plans.
It is mandatory for the top management of organisation to pass right information to the
employees in a detailed manner so that employees of an organisation are clear with their roles
and responsibilities.
Appropriate language – Communication has to be done in the appropriate language and simple
language. Ideas or messages have to be conveyed to the employee without any doubt. Different
employees from different regions work together and learn different linguistic skills.
Attention – Sometimes it might happen that the message which has been conveyed is proper or
right but the person who receiving the message is not clear with the motive or meaning behind

the message. For instance if the employee is not attentive during the communication propcess
then it might affect the way in which plan has to be executed. (Veletsianos, Reich, and Pasquini,
2016).
Proper time – Late messages is useless and meaningless. Communication has to be done on
time when there is actual need. In the company, managers want details information but if these
details are provided at wrong time then these details are of no use. So in order to pass the
information in correct time the the employer and top management should know the importance
of time and also should have knowledge of appropriate time when message has to be conveyed.
(PRINCIPLES OF EFFECTIVE COMMUNICATION, 2019). The main purpose behind effective
communication within Mr Fishy is to support the business operations and also to ensure that the
message is conveyed to the right audience. Effective communication will help Mr Fishy to create
a team of motivated employees which will help organisation to accomplish its goals.
Feedback – Feedback needs to be provided by the receiver so that the messages sent have been
understood by the receiver. Through feedbacks one can know about their strength and weakness
of the product. Feedbacks are usually given by the customers. In oral communication feedback is
obtained through facial expressions and in written communication through emails.
Proper medium – Proper medium is needed for the organisation to work, for example managers
of the company can use the oral communication for an individual whereas for projects and policy
matters one can use written communication.
Informality – Formal as well as informal communication is important for the organisation.
Some problems need formal communication while other need informal communications. For
example planning cannot be done through informal communication, planning needs to be done
with the team work and suggestions of the employees. All these principles are the strategies for
overcoming the challenges and barriers of the effective organisation communication (Caputo and
Evangelista, 2018).
EVALUATE THE COMMUNICATION PRACTICES
Information theory: As per this theory communication in an organisation influence the way in
which people behave and also help in improving productivity. Communication in the
organisation affects the environment of the organisation and affects the behaviour of the
employees in the organisation. Theory is explained through the parts given below.

Information environment – Concept of information within the organisation affects the business
environment as well as working culture. It is necessary that in Mr Fishy company information
should be as per its culture so that employees remain associaated with cultrure of organisation.
Information equivocal – Organisation received various types of information which has to be
sorted out, for that the employees have to be divided in departments to decrease the double
interpretation for the messages they receive. Therefore, Mr Fishy should try to pass information
to correct department so that business operations are not hampered.
Required selection – Information received in the organisation to the employees is conveyed
properly. Selection of the information is done on the basis of the information provided in the
organisation.
Reducing equivocality – Organisation follow the process to reduce equivocality, which includes
enactment, selection and retention. Mr Fishy divides the departments on the basis of the
information and enacted to change provided information (Wyer Jr, 2019).
Example – Our organisation Mr fishy is deciding to launch new product, so company needs to
coordinate with the department so that the information provided is analysed and updated
accordingly.
This theory helps organisation in participation of its employees. It is used by organisation
as it helps in increasing communication which helps in managing organisation problems.
Groupware theory – Group as well as the communication collaboration will build the
knowledge of the group. In groupware theory the communication is used through computers
Mode - It includes modes like group meetings and discussion forums. It also communicate
through emails, chats and phones. However messages are more popular nowadays for
communication between the employees. Every type of mode has its own advantages and
disadvantages. Mr Fishy use emails for communication within organisation.
Medium - Medium of communication in organisational communication are documents, records
and messages. Groupware theory is computer based, data for work is provided through
computers and messages. Computer is lending , manipulating, displaying the information in
various ways. Mr. Fishy keep the records of documents or relevant data.
Unit - Teams or groups work and learn while sharing information. Teams are made up of
employees suitable for the projects. Goals of the team in Mr Fishy includes customer

satisfaction, mix of skills. In the group no one dependent on each other as well as they learn
things with the employees.
Content – Oral communication is different from the written communication as well as context.
Sometimes spoken language cannot convey the message effectively as compared to the written
language. So groupware theories divides content as to be spoken or written. Mr. Fishy make use
of both way to spread the information.
Mr Fishy use this theory as it helps them in reducing cost on telecommunication and
improve ability to communicate effectively with members of organisation.
CONCLUSION
Communication is usually a two-way process. There are various challenges have to be
faced by Mr Fishy for to implement effective communication practices within the organisation.
An organisation may overcome such communication barrier by proper implementation of
strategies and various communication theories Company may applying various theories like
groupware theory and information theory. These all theories and strategies make communication
effective and smooth. Clarity in languages and ideas is base for the employees to communicate.

REFERENCES
Books and Journals
Bano, M., Zowghi, D. and Sarkissian, N., 2016. Empirical study of communication structures
and barriers in geographically distributed teams. IET Software. 10(5). pp.147-153.
Caputo, F. and Evangelista, F., 2018. The role of information sharing and communication
strategies for improving stakeholder engagement. In Business Models for Strategic
Innovation. (pp. 51-69). Routledge.
Murray, H.C., 2019. Determining Barriers to Leadership Communication Challenges in the
Clinical Engineering Departments and Ascertaining Pathways for Efficient Transfer of
Information (Doctoral dissertation, Northcentral University).
Owyong, M. and et.al., 2018. Overcoming barriers of age to enhance efficacy of cancer
immunotherapy: the clout of the extracellular matrix. Frontiers in Cell and
Developmental Biology. 6. p.19.
Veletsianos, G., Reich, J. and Pasquini, L.A., 2016. The life between big data log events:
Learners’ strategies to overcome challenges in MOOCs. AERA Open. 2(3).
p.2332858416657002.
Wyer Jr, R.S., 2019. Cognitive organization and change: An information-processing approach.
Psychology Press.
ONLINE
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