Effective Communication Strategies at Mr. Fishy Restaurant Report

This report analyzes communication practices at Mr. Fishy, a fish and chip restaurant in London, aiming to reduce tension between British and non-British staff. It explores principles and purposes of organizational communication, including oral and written methods, and evaluates their effectiveness. The report reviews literature on communication, discussing barriers such as language, culture, and age, and strategies to overcome them. It examines the pros and cons of oral and written communication in the workplace, and how Mr. Fishy can improve communication by addressing language and cultural barriers through clear communication and fostering a friendly environment. The report concludes that effective communication is crucial for achieving business objectives and maintaining positive relationships with employees and customers.

Report

ABSTRACT
Communication refers to delivering information by one party to another. It helps to
achieve objectives of company. The Report has described principles and objectives behind
different ways of organizational communication, communication practices at workplace. It also
explain principles related with effective communication to improve practice etc.

Table of Contents
ABSTRACT.....................................................................................................................................2
INTRODUCTION...........................................................................................................................4
Literature Review ............................................................................................................................4
Principles and purposes behind different forms of organisational communication...............4
Principles of effective communication to enhance practice...................................................5
Evaluate of the communication practices at workplace.........................................................6
Analysis and discussion of all questions..........................................................................................6
Principles and purposes behind different forms of organisational communication...............6
Principles of effective communication to enhance practice...................................................7
Evaluate of the communication practices at workplace.........................................................7
CONCLUSION................................................................................................................................7
REFERENCES................................................................................................................................8

INTRODUCTION
Communication serves as the key foundation of every facet of business. Effective
communication includes communication between two or more persons with the purpose of
receiving, delivering and understanding the shared information correctly. The present report is
based on Mr fishy restaurant which situated in borough market, London. Mr. fishy is an fish and
chip restaurant and the owner wants to reduce the tension between British and non British staff.
The report will discuss principles and purposes behind different forms of organisational
communication. The study will be on principles of effective communication to enhance practice.
Evaluation of the communication practices at workplace will be discussed.
Literature Review
Principles and purposes behind different forms of organisational communication.
As per the views of author(Bannier, Pauls and Walter, 2019) Business communication is
the channel for promotion of services, product, organisation, etc. with the intention to increase
the sales and revenue of the company. Effective communication helps the company to maintain
the company health, increases profit, keep employees engaged, etc. for happy disposition as the
main focus is to achieve the organisational objective successfully. There are two types of
business communication one is oral communication and other is written communication. Oral
communication is done with the help of mouth like individual conversing with the other person,
speeches, presentations, telephonic conversations, etc. the communication is recommended only
when there is direct or temporary kind of information is required. It helps to build key role in
trust and rapport. The purpose of oral communication is to provide the information as simple as
possible and able to convey the information who don't have paper, pen of smartphone at work
place. The principle of orals communication are plan for the presentation it states that sender
must be clear for the purpose and profile of the audience. Principle of completeness states that
the communicate must give valuable sense of complete meaning.
According to the author(Agarwal, 2019)written communication is an innovative activity
of the company. Written communication helps to prepare worthy promotional materials in the
developments of business. Written communication is more formal and unique than oral
communication. The purpose of written communication is to keep legacy of the information and
to preserve it for comparison of past performance in the organisation. It allows to present the

information in detailed manner. The principle of written communication is to present the data
correctly with less grammatical mistakes and completes sentences with clarity in them. Another
principle is brevity which describes that the data should be brief and relevant to the topic as
irrelevant data will distract the attention of readers.
Principles of effective communication to enhance practice.
As per the views of author (Ilie, Nickerson and Planken, 2019) effective communication
enhance business operation to work more effectively and efficiently. The organisation faces
many barriers for the effective communication in origination. Some of the barriers are language
barrier which arises in organisation due to misconception and misinterpretation as it becomes
difficult when people do not understand the languages of other person which creates the difficult
situation. Another barrier is cultural barrier which states that people from different background
faces difficulty for understanding the perception other employees in the organisation which some
times may create conflicts among the employees. Age barrier is another challenge in the
organisation elder people have standards and visions, limited communication skills which may
become the communication gape between the elder and young staff.
According to the author (Braun and et.al.,2019) the communication barrier can be
overcome with the help of using strategies for language, age , culture barrier etc. to overcome
languages barriers the organisation can improve the skills and provide training to the employees
for improving its accent in language. Age barriers can be overcome when the organisation can
initiate the elder staff to make friendly nature with the younger staff. Cultural barriers can be
removed when the organisation can make changes by understanding the perception of different
employees. Effective communication depends upon the understanding of the information given
by the sender to receiver. The principle of effective communication are principle of integrity
which helps the organisation to to consider people, objective and principles to creates the chain
of communication network. Principle of timeliness explains that when the communication is
done on time for the specific purpose it creates effectiveness in the business communication
system. Principle of simplicity explains that when the information is simple to understand for
receiver with the use of simple words which helps the receiver to understand to respond quickly.
Principle of language control states that sender should careful before speaking as the sentences
and words are the key to make effective communication in the organisation.

Evaluate of the communication practices at workplace.
As per the views of author (Lee, 2019)effective communication has many pros and cons
at the work place. Pros of oral communication is that there is higher level of transparency and
understanding in the communication. Their no rigidity in the information as the decision can be
changes with flexibility. The employee can give feedback on the spot which enhance the quicker
decision taking in the organisation. The cons of oral communication are that it is not authentic
and communication is informal. Oral communication is not easy to preserve and
misunderstanding can happen more when there is no completeness in the meaning of oral
communication. Orals communication require more presentation skills, confidence, interaction
with the audiences, etc. which is not present in everyone. Oral communication saves time but
daily interaction like meeting, speeches, etc. take lot of time of people. The business cannot rely
on the orals communication because communication is formal and organised.
According to the author(Kelly and MacDonald, 2019) the written communication has
many pros and cons. The pros are written communication helps the organisation to lying down
the rules principles and policies for running of the business. Written communication is the
permanent means of communication which can be preserved for many years. The business can
analysis its profitability by comparing the previous information with the current information.
Written communication helps the organisation to assess the proper roles and responsibilities
within the organisation. The cons of written communication are that it does not save the cost as
huge amount of cost is required to print the papers. Some times the receivers are not able to
understand the meaning of sentence which is written on letter due to which the doubt cannot be
cleared quickly. Written communication is time consuming process as the response of feedback
are not on the immediate basis. Written communication requires lots of skills and competencies
in the vocabulary and languages use as poor skills will generate negative impact on the readers.
Analysis and discussion of all questions
Principles and purposes behind different forms of organisational communication.
Mr. Fishy restaurant owner follows the principle of oral and written communication to
effectively run the business and make the employees efficient in their work which will help the
organisation to achieve its objective (Pérez and etal., 2019). The purpose of organisation is to
make good relation with the guests by applying the principles.

Principles of effective communication to enhance practice.
Mr. fishy faces challenges in language barriers due to the employee languages is different
because of nationality, race, etc. to over come this strategy Mr. fishy owner speaks to its
employees in slow and clear tone which helps the employee to understand the sentences. The
organisation faces cultural barriers which due to different cultural background of employees
which creates conflicts. To overcome this strategy owner can make friendly environment in the
organisation by understanding the different culture (Lordkipanidze, 2019). Another barrier that
organisation faces is age barrier in which the elders staff have the attitude in their experience
and knowledge from young people due to which the coordination within the staff members is
less. To overcome this strategy the owner can train the staff to adapt flexibility for the younger
staff and make them to feel comfortable.
Evaluate of the communication practices at workplace.
There are lots of pros and cons of effective communication within the organisation which
makes the business operations run accordingly. In Mr fishy restaurant role of oral
communication is more and it generate the positive impact of the business operation to conduct
smoothly. Written communication are used for specific purpose on because it is the time
consuming process in the restaurants (Bannier, Pauls and Walter, 2019).
CONCLUSION
From the above report it can be analysed that Mr. fishy use business communication
more effectively in the organisation which helps the restaurant to accomplish it business
objective. Mr. fishy tries to maintain the good relationship between the employee and guest so
that it can maintain the sustainability of customers for the restaurants. Effective communication
helps to reduce the barriers with the help of using effective strategies.

REFERENCES
Books and Journal
Agarwal, A.K., 2019. Legal Language and Business Communication. Palgrave Macmillan.
Bannier, C., Pauls, T. and Walter, A., 2019. Content analysis of business communication:
introducing a German dictionary. Journal of Business Economics. 89(1). pp.79-123.
Braun, S and et.al.,2019. Emails from the boss—Curse or Blessing? Relations between
communication channels, leader evaluation, and employees’ attitudes. International
Journal of Business Communication. 56(1). pp.50-81.
Ilie, C., Nickerson, C. and Planken, B., 2019. What Is Business Discourse Teaching?. In
Teaching Business Discourse (pp. 3-19). Palgrave Macmillan, Cham.
Kelly, S. and MacDonald, P., 2019. A look at leadership styles and workplace solidarity
communication. International Journal of Business Communication. 56(3). pp.432-448.
Lee, S., 2019. Integrating Rhetorical Criticism into Business Communication as an
Interdisciplinary Approach. Business Communication Research and Practice. 2(1).
pp.5-12.
Lordkipanidze, R., 2019. Business is a Passion for Profit, but not the Fetishism of Money. Tbilisi,
General Coordinator of International Charity Scientific-Research Partnership, As E-
Book, 10.
Pérez, A and etal., 2019. Maximising business returns to corporate social responsibility
communication: An empirical test. Business Ethics: A European Review. 28(3). pp.275-
289.
Online
Oral communication. 2019. [online]. Available
through<https://www.managementstudyguide.com/oral-communication.htm>.