Effective Communication in Health and Social Care Practice Report

This report delves into the critical role of effective communication within health and social care settings, emphasizing the importance of understanding and meeting individual communication needs and preferences. It begins by identifying the fundamental reasons why people communicate, followed by an exploration of how communication shapes workplace relationships and impacts patient care. The report then examines various approaches for managing challenging situations, establishes methods for determining individual communication preferences, and details factors that promote effective communication. It also outlines a range of communication methods and styles, along with strategies for responding to individual reactions. Furthermore, the report analyzes the common barriers to effective communication, evaluates methods to overcome these obstacles, and describes how to access additional support services to facilitate effective communication. The conclusion summarizes the key findings and emphasizes the significance of clear, empathetic, and tailored communication in delivering high-quality health and social care services.

Effective
Communication In
Health and Social Care
Practice

Table of Contents
INTRODUCTION ..........................................................................................................................3
MAIN BODY...................................................................................................................................3
Identify the reasons why people tends to communicate..............................................................3
Explain the impact of communication in setting the relationship in workplace.........................3
Explain the approaches used to manage challenging situations..................................................4
Establish the communication and language wishes and preferences of individual to
communicate effectively.............................................................................................................4
Describe the factors while promoting effective communication................................................5
State how to utilise the range of communication methods and styles to meet the individual
needs............................................................................................................................................5
Explain how to respond to an individual’s reactions when communicating...............................6
Explain the barriers to effective communication........................................................................6
Evaluate the ways to overcome barrier to communication.........................................................6
Explain how to access extra support or services to enable individuals to communicate
effectively....................................................................................................................................7
CONCLUSION ...............................................................................................................................7
REFERENCES................................................................................................................................9

INTRODUCTION
Communication is the process of transferring the information form one person to another
to make them understand and it involves the at least one sender, a message and the recipient. The
communication can be done form the various means and it affects it functionality by various
means (Pradhananga, ElZomor and Kasabdji, 2021). For every sector, it is important to have the
effective communication so that the right information can be pass to the right person with the
consideration of attaining the specific task. Health care is the sectors which includes the
companies which are involve in providing the medical services, manufacture medical equipment
etc. Communication is important in the health care services as they protect their patients by
treating them with the proper assessment and treatment with the effective communication within
the team.
MAIN BODY
Identify the reasons why people tends to communicate.
Commination is the tool by which the individual exercise their influence on others and
bring out change and individual attitudes and also create the change in the individual behaviour
by which they can establish the strong relationship with them. It play the major role in the active
life and that is the social activity(Mayer, Nasso and Earp, 2017). An individual must have the
effective communication so that they can give their opinion and the suggestion in order to get the
personal development in their lives. The main aim of communicating among the people is t
maintain the common attention in the large group with the aspect of having the effective team
and communication so desired goal of the company can be accomplished in a better way.
Health care and and the social services are the aspect which includes the organisation
which are engaged in the medical services in accordance to treat their patient with the right
approach and this comes under social services as it the government services that is provide fro
the benefit of the community. When they have the effective communication among the team,
they can accomplish their goal in an better way and reach to the objectivity of their services.
Explain the impact of communication in setting the relationship in workplace.
Communication is the medium by which the individual can pass their thoughts and
feeling to the other person and make understand the other person related to the specific
task(Jamieson, Kahan and Scheufele, 2017). In an organisation, it become tough to work with

the different types of people form the different community and religion due to the diversity in the
language so it is important for an organisation to have the effective communication so that each
and every employees can understand each other maintain the good relationship among them.
Employee relation within the organisation encourage the employees to complete their
task in an easy approach as there is a direct contract among them by which they can ask their
queries and give their ideas in the team so that all the task can be done in systematic manner. In
health care services, It is important to have the effective communication among the seniors and
their subordinates so that they can communicate the specific task to the concerned person in
accordance to complete them in a right approach.
Explain the approaches used to manage challenging situations.
Challenging behaviour is the situation which causes significant distress or danger to the
individual and the other that includes the outburst of aggression, resistant behaviour by the client.
In every organisation, It is not acceptable for the employees to be hurt as they need to take the
following consideration so that they can have the manage the challenges in the health care
services:
 In hospitals, many times the critical situation is arises as it is directly related to the heath
of the people so the doctor have to stay back before approaching to the specific situation
and take time to understand the issues.
 They must speak slowly in a calm voice so that the patient and their family member can
also understand the exact situation and they remain calm.
 Show some respect and dignity while treating the patient all the time.
 They must eliminate the boredom, social isolation, irritating factors like noise and
uncomfortable clothing(Rice and Keysar, 2017).
 They must emphasis on participation in the activities and the enhance the comport and
decision-making and dignity.
Establish the communication and language wishes and preferences of individual to communicate
effectively.
When the individual is operating their business in an appropriate manner and this helps in
getting the work in the right approach and the communication is the tool by which the
organisation can establish the strict conduct of conduct within the organisation so that they can
have the effective communication within the organisation which helps them to maintain the

employees relation that helps in achieving the group goals of the firm. Language is the aspect
which must be considered by the business so health care services must use the common language
within the organisation that can be understood by every one.
Describe the factors while promoting effective communication.
Effective communication helps the individual and team to get the work done with the
right approach so that they can establish harmony within the various operations in the social
service sector. There are various factors which neds to be considered while promoting the
effective communication that is explained as follows:
 Environment: When the organisation is having the uncomfortable working environment
then it makes the communication difficult and the various things like noise level,
temperature and the seating. These are the factors which must be eliminate within the
operations so that the health care individual can get the direct emphasis on their work.
 Language: In order to have the effective communication, people must have the common
language that can be understood by everyone(Varley And et. al., 2020). This includes the
main consideration of the employees and their language by which the share their opinion
and views. Accents and dialects as well as the unfamiliar words from jargon and the slag
words make the communication difficult. Health care must emphasis on using the
common language that can be understand by every one within the organisation.
State how to utilise the range of communication methods and styles to meet the individual needs
There are various method of communication which helps the individual to understand the
need of their clients by having the effective communication. In context of health care services,
there are various methods of communication is explained as follows:
 Verbal communication: It is the way which includes face-to-face interaction of the
individual and it can includes the means through radio, television or the sue of mobile
phone. This helps in meeting the individual need in an appropriate manner(Mangir and et.
al., 2020).
 Non-verbal communication: It is the method in which includes the gesture, body
language and the eye contact which helps the individual to get the work done in an
appropriate manner and leads to full fill the various needs of the individual.

Explain how to respond to an individual’s reactions when communicating.
In order to respond the person based on their reactions, the individual shows that they are
listening to them and responding to them with the verbal communication like use of right pitch
and silence(Sedgwick and Stothard, 2019). They must show the non-verbal behaviour of them
like positive body language, gesture, eye contact and response. These aspect helps in receiving
the right information to the receiver and make them understand about the specific problem.
Health care department must taking the consideration so that they can have the polite tone of
taking to their to the client in order to make them understand and solve their problem.
Explain the barriers to effective communication.
There are various means by which occur at any stage of the communication process and
the barrier may lead to arising the critical situation. In context of health care services, Barrier of
the communication is explained as follows:
 The use of jargon: When the individual use the unfamiliar or technical words that is not
understand by everyone and that become the barrier in the effective communication and
the employees in the health care service face the huge problem in operating the person in
less time.
 Lack of attention and interest: When the individual is not having their own interest and
the passion to perform the specific job role so it would leads to create the bad impact on
their performance and the company can face the huge loose in their operations and this
become the barrier to the effective company when the individual is not take in
consideration to the specific work.
 Emotional barrier and taboos: It is the aspect in which the individual is concerned with
the specific situations nor they are not able to express their emotions nor able to give their
opinions. Taboos includes the religion disability, racism etc. by which the individual fails
to give their full consideration to the specific situation(Pradhananga, ElZomor and
Kasabdji, 2021).
Evaluate the ways to overcome barrier to communication.
There are various issues which is related to the communication and there are certain ways
by which the barrier of the communication can be settle down so that the organisation can
establish a the harmony and each and every employee can have the direct contact between them.
Various ways to overcome the barrier of communication are as follows:

 Clarify the idea before implementing: It is important to give the right information to their
concerned person so that all the employees within the organisation can be clear about the
roles and responsibilities in order to complete the specific task. Health care sector must
ensure the clarity about the related task so that they can that the patient in the appropriate
manner.
 Be aware of language, tone and content of message: It is the integrated aspect in the
communication process which must be emphasis by the speaker so that they can get the
effectiveness in the operations (Mayer, Nasso and Earp, 2017). In hospital, the doctors
mus use the soft voice so that the patient can share their problem easily.
 Ensure proper feedback: It is important to give the proper feedback by their patient so
that they can make the required change within the organisation in order to get
effectiveness in the health care services.
Explain how to access extra support or services to enable individuals to communicate effectively
In health and social care services, the senior manager of the company can set up the
meeting involves the resident and a translation of service, language services, interpreting and the
sector in an appropriate manner. For example- My friend is not feeling well as they are having
the various health issues so I have called to the hospital and they give all the detail of the
patient. The hospital staff has assist the patient and observe the recovery and the problems and
then give their extra efforts and understand their mental and physical sickness in order to treat
them. Thus, it is the perfect example of having effective communication with the team members.
CONCLUSION
It is concluded from the above report that communication is the medium of passing
information to the right person in accordance to make them understand so that they can have the
direct emphasis on the particular situation. Effective communication helps in accomplishing the
group goals in an systematic manner and the specific situation can be handle by take the step
back and analyse the specific problem so that health care associate understand the specific
problem. Moreover, the use of jargon, and the emotional barriers which create the critical
situation within the organisation and they must clarify the idea before getting it done and take the
valuable feedback from their clients so that they can get the effectiveness in the organisation.

REFERENCES
Books and Journals
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Mangir, C. and et. al., 2020. Shared Decision-Making in Multidisciplinary Teams: Challenges
and Effective Practices for Navigators and Social Workers. Journal of Oncology
Navigation & Survivorship, 11(11).
Varley, A.L. And et. al., 2020. Understanding factors influencing quality improvement capacity
among ambulatory care practices across the MidSouth region: An exploratory
qualitative study. Quality Management in Healthcare, 29(3), pp.136-141.
Rice, S.M. and Keysar, E.J., 2017. NEPA assessments for large-scale renewable energy projects
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pp.222-226.
Jamieson, K.H., Kahan, D. and Scheufele, D.A. eds., 2017. The Oxford handbook of the science
of science communication. Oxford University Press.
Mayer, D.K., Nasso, S.F. and Earp, J.A., 2017. Defining cancer survivors, their needs, and
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Pradhananga, P., ElZomor, M. and Kasabdji, G.S., 2021. Disaster Waste Management
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