Effective Communication in the Workplace: PPMP20007

Desklib provides solved assignments and past papers to help students succeed.

PPMP20007
1

Contents
Person 1...........................................................................................................................................3
Person 2...........................................................................................................................................5
Person 3...........................................................................................................................................7
2

Person 1
Introduction
There are a lot of factors involved with communication but the main ones are going to be
discussed in this presentation. The main idea is to show how effective presentation needs to be
maintained within an individual so that they can get their idea through to anyone they feel like.
Effective communication requires certain technologies to be part so that it can be done in a quick
and effective manner.
Keys to Good Communication
One of the ways to have effective communication is to that proper knowledge about the subject
being communicated needs to achieve so that it could be clearly be presented to the other person
(McNaughton, & Light, 2013). Also, it needs to be noted that if a person is already confused
about a message then they would not be able to deliver it effectively to the other person.
Continued..
If the right emotion is not shown in the communication then it will lead to misinterpretation of
the whole information. The correct feeling needs to be associated when communication is being
done so that the other persons understand it fully. The context of the message needs to be on
point because if it will start to go off its meaning then the whole message communicated will be
of no use at all (Passalacqua, & Segrin, 2012).
Continued..
Whenever someone is communicating anything, then it is necessary that full attention is given to
them. If there is only 95% engagement then the message which is being sent will not be properly
comprehended (Karanges et. al. 2016). A good communicator must understand that both verbal
and non-verbal communication can come into use. When an individual has a grasp of both of
these factors then only will they become an effective communicator?
Continued..
3

To have healthy and respectful communication with someone it is important that positive vibes
be given out so that the conversation can continue for a long period. By doing this the
information conveyed could be done in an more effective manner. So become an effective
communicator, the idea would be to keep on communicating with people and understanding how
it could be done better (Fernandez et. al. 2016).
Questions ?
What are the skills for effective Communication?
Skills involved in Effective Communication:
● Confidence: there should be a high level of confidence so that the information can be
conveyed properly.
● Respect: remember that if one person would give respect while listening then they should
also receive the same amount of respect while they talk.
● Clarity: the information should be clear, concise and to the point so that the receiver can
easily understand it.
● Empathy: be able to understand the emotions of the other person an communicate with
them in that manner (Nørgaard et. al. 2012).
4

Person 2
Continued..
It would not always be that the same person is on the receiving end, this would change and the
other person would have to respect this. For example: there might be times in organisations when
the employee has something to say and the manager will have to listen. The communication
style, whether verbal or non-verbal, needs to be according to what is being communicated and
what are the circumstances are present (Solaja et. al. 2016).
Technology to Enhance Communication
The rise in technology has led to the betterment of communication as it has allowed capturing
more of the audience than before. Now there are more people that can communicate with each
other on a better basis. Also, there are new method and better method that has risen due to
technology which has made the communication process easier than before (McNaughton, &
Light, 2013).
Continue..
Another enhancement is that the level of connections that technology has developed around the
world has increased hence making teams work in a more enhanced manner themselves. From
this point, it can also be seen that the level of collaboration between people around the world has
grown as knowing more people can communicate with each other (Siemens, & Baker,2012).
Running Effective Meeting
Meetings take place in a conference large with a large number of crowd and it is important that
they should have proper communication. The person conducting the meeting should be a good
communicator and should be able to get their point across to the members. Presentations can be
used for communication so that they help in getting the message across to the members attending
the meeting (Seferian et. al. 2016).
What Makes a Good Presentation?
5

A good presentation involves many factors but the main factors are involved in how it is
communicated to the audience. One of the factors is that the message which the presentation was
made on needs to be properly given or else the whole presentation would be meaningless. Also,
the audience needs to stay interested in the work that they are listening to or else it would be of
no use. The body language should also be proper as gestures can be used to convey information
to the public (Echeverría, et. al. 2014).
Questions ?
Where are Communication Skills Used?
Communication skills can be used in a number of things. One of them is that they can help in
achieving a higher position in an organisatoin. Communication skills are mostly seen in
managers or leaders and if an individual has that certain skill then they can also achieve such a
position in the future. They will be able to take more control over the employees.
Another place that effective communication can be used is in an interview. Most of the times
interviewers see whether a candidate is able to answer the questions in a effective manner or not.
6

Person 3
Informal Communication
Informal communication is a communication type that is not done on business grounds. Meaning
that the information being conveyed would not necessarily be in official form. Informal
communication is done in organisations so that a break is taken from work and the stress levels
that employees are having can come done. But there can official things discussed but not in a
meeting hence making it still informal (Ruck, & Welch, 2012).
Formal Communication
Formal communication refers to the fact that communication is done on a set of rules. This
usually occurs within an organisation as meetings require a certain amount of decency to be
maintained. Also, when managers communicate with the employees regarding work then formal
communication is used in which methods like memos are used (Hume, & Leonard 2014).
Using E-mail, Texting and collaborative tools effectively
One of the things that need to be understood in e-mails is that if the message is not decoded by
everyone in the same manner then the whole idea o sending an e-mail would be useless. Texting
on the other hands has helped to connect more people and social media plays a big role in this.
Texting is done on social media platforms in which people share their interests to others hence
connecting them to each other (Dürscheid et. al. 2013). Organisations use this kind of
communication to connect with their customers or other branches set out across the world.
Conclusion
From the presentation it was seen how it is important to have effective communication so that
proper information can be shared without that much problems. The use of technology in
communication has made sure that the level of communication being done would be enhanced.
The level of collaboration due to technology has gone high since technology has made its impact
on communication. In conclusion, it can be said that having effective communication is
beneficial for both an individual an organisation.
7

Questions ?
How to measure effective communication?
One way would look at how people work well in a team. If there is a lot of collaboration going
on then it will see be that communication is effective. Another way to measure effective
communication is to see what is the communication method used. There are some methods
which do not ensure effective communication to occur. So it can be seen on what are the
methods that ensure effective communication will occur or not.
8