Facilitating and Developing Group Practice in Health and Social Care

This report delves into the dynamics of group practice within the National Health Service (NHS), focusing on the development and facilitation of effective teams in health and social care settings. It begins by analyzing the impact of theories and models, such as Tuckman's stages of group development (forming, storming, norming, and performing), on group work practices. The report then explores the formation and maintenance of cohesive and effective groups, emphasizing the importance of shared goals, clear roles, and open communication. Different facilitation styles, including directive, exploratory, delegating, and participative approaches, are examined in terms of their influence on group dynamics, the lifecycle of the group, group outcomes, and the development of roles. The significance of establishing clear purposes and desired outcomes for the group is highlighted, along with the need for continuous monitoring and review to ensure the delivery of high-quality services within the NHS framework. The report underscores the importance of effective leadership and the ability to manage conflicts and promote positive team dynamics to achieve optimal patient care.

Level 5 Diploma in Leadership for Health and Social Care
Unit Title: 521 Facilitate and development of effective group practice in health and social care or children and young
people’s setting
Learner statement
Assessor
Use Only-
Assessment
Criteria Met
Learner to provide narrative under each statement of how they meet the criteria.
You must provide answers to each question that allow your assessor to properly assess what work duties
you are doing or what role you have within your work. It expected that you will need approximately 300
words per question. The more detail you provide the less likely your account will be sent back for more
clarification.
You must answer each question in your own words and written in the first person meaning “I do this”. A tip
is always to keep in mind the “who, why, how, where and when” in each answer.
 INTRODUCTION
Group practices related to medical services sector are those in which a team of physicians works on a case for
patient’s care. It is essential for the organisations working in health and medical sector to be more effective in group
practices which can help them to deliver better services to pateints (Tseng and Kuo, 2014). This report is based on
NHS which is a regulatory body on health and social care organisations operating in the UK. This report will discuss
about the effect of theories and models on group practices along with formation of an effective group for a particular
work. This report will provide a brief explanation on the facilitating groups in NHS to deliver better services to their
targeted customers. It is essential for NHS to provide appropriate training sessions by effective learning style that
will be explained here. Also, monitoring and review is an essential part in these firms which will be described in this
report.

Learning Outcome 1- Understand how groups develop and function in health and social care or children
and young people’s work settings
1.1 Explain how you analyse the impact of theories and models on group work practice
It is essential in NHS to deliver better practices to their targeted audience. So, it is essential for team working on
patient care to be more effective in group development which can be helpful for them to deliver satisfaction to
patient by their services (Stewart, 2014). Different types of people are essential in a group development which can
help to deliver better practices to patients. According to Tuckman theory, a group formation has four stages which
creates a huge impact on their working practices. These are stated as below:
Forming: This is the first stage of a team in which all people are new in the team, especially in the medical
assistance in the NHS (Difficult Group Behaviours, 2017). As I am working as a Senior Community Support Worker
in the NHS so I have enough knowledge about this theory which helped me a lot to suggest our seniors to provide a
proper care to patient. This is my duty to analyse needs of patients and communicate about this to our seniors by
which they can make a better team which can help to them to make a pro-per customer’s assistance. So in this
stage, people formally behave to each other and give their opinions about the case.
Storming: This is another process in which mutual concerns creates conflicts in between team members so it is
essential for the higher management to make a proper analysis of the team members and they have to make a
proper solutions for this (Valentine, Nembhard and Edmondson, 2015). To decrease personal conflicts I have to
advise my seniors to take medical specialist which are having a same point of view on case. In order to avoid
personal conflict, I have referred my senior to take the advise of medical specialists.
Norming: This is a time in which team members are start to work on the process by resolving all of their conflicts
and issue on the case. According to this theory, higher management has to provide all equipment which can help to
them to work on their case and utilize this time.
Performing: this is a situation in which team members are working in a full flow on t6he case, there all mutual

concerns are resolved and they are having their proper focus on the case.
1.2 Explain how to form and maintain a cohesive and effective group
An effective group can only be formed if all its members agree to work on same goals in order and keep faith in their
manager or leader. They need to make a set of rule before starting any work so at the time of any problematic
situation like conflicts among two people, they can refer to their rules and find an appropriate solution of the
problem. Every member of group must have complete knowledge the task that he/she is going to perform, their
ideas should be taken in account before making any decision (Armstrong and Taylor, 2014). Sometime they do not
speak out their feelings but senior worker should try to understand their unspoken words and mood. Members
should be selected from different division so group can have every kind of employee which is necessary for
accomplishing a complete task effectively. Strength of every individual must be utilised by making them accountable
for the work which they are doing.
A team face various kind of problems when they try to achieve their targets, if they do not solve their internal issues
at the point of their generation than they cannot make a cohesive group. Meeting of employees has to be organised
on continuous basis so members can discuss different matter and make their future plans accordingly. Senior
worker should inspire his/her subordinates in regular interval of time in order to maintain high level of motivation and
also provide guidance to them, which is essential need of an effective & efficient group. Senior worker should
inspire his/her subordinates in regular interval of time in order to maintain high level of motivation which is essential
need of an effective group. Feedbacks from teammates should be encouraged so they can feel their importance
and deliver their best when team need them. Conflicts are part of every unit, this problem must be resolved
smoothly so the damage can be minimised and both sides keep good relation even after a bad experience. Success
of group should be celebrated because it will help in keeping moral of members at a high level.
1.3 Explain how different facilitation styles may influence each of the following
 Group dynamics
 Lifecycle of the group

 Group outcomes
 Development of roles within the group
As NHS is having a proper focus on to provide a proper customers satisfaction so it is essential for the organisation
to use appropriate facilitation styles;
Directive: This is an authoritative type of style in which higher authority can give a direct instruction to the team
members in the NHS. It can reduce the group dynamics and skills of the team members (Abbott, 2014).
Authoritative way can decrease self-motivation in the team members which can reduce life cycle of group, group
outcomes and development of roles.
Exploratory: By using in the organisation higher management can motivate their employees, in this higher
management can ask queries of team members which can help to them to increase their self-motivation. This will
make a positive impact on the group dynamics, life cycle of group, group outcomes and development of roles.
Delegating: this is an another way to facilitating people working in the team, by using this method higher
management can assign work to each of the team members and provide a role to them to work in the team (Kong,
2014). It is essential to identify group dynamics and skills of the team members which can help to them to allocate
work to them. It can increase life cycle of group and outcome from them.
Participative: An open communication in between the higher management and team members can help to the
management to allocate work better and facilitate in a better way. By this team members can communicate their
personal experience with higher authority which can help to them to make a better change in the workings and
facilities which they are having a needs during the work. So by this they can improve group dynamics of the
employees working in the team. This one can help to them to increase their participation in the team which can
improve outcomes.
1.3 Explain why it is important to be clear about the purpose and desired outcomes for the group

A group is made by lot of members, their thinking and working style is different. It is significant to have a clear goals
in order to avoid various types of confusing that can arise in a team. If members will not have complete information
about the task which they are going to perform chances of repetition increase. Senior worker can make a
continence plan if they know desired outcome, it assist a group in achieving their objectives effectively by doing
optimum utilisation of available resources (Northouse, 2017). Time and money are two one of the most important
resources that is available to a unit, if they have clear purpose than they can make a planning according so they can
use given resources in appropriate manner. It play significant role in minimising the wastage of funds and time.
Most of the organisation set an aim so they can evaluate their performance and find the shortcomings which are
present in their work. This process support in find the areas where they need improvement. If members of a team
know their major targets than they can synchronise their work in a manner where all of their efforts move in one
direction and they achieve their aim in short period of time. Most of the unit get good start when they initiate their
programme but if they do not have clear goals than they divert from their path and move in wrong direction which is
not good for them. Most of the unit get good start when they initiate their programme but if they do not have clear
goals than they divert from their path and move in wrong direction. They lose their focus which is very important for
attaining vision as well as mission of an organisation (Eppich and Cheng, 2015). Communication is significant part
of a team, it is not possible without having a clear purpose because members will not have information about the
scalar chain and their position.
1.4 Explain how you analyse the importance of participant engagement in achieving group outcomes
It is essential for the organisation to get an expected outcome from each of their teams which can help to them to be
more customer effective. It is essential for the organisation to increase participant engagement in the tasks which
can help to them to make a better change in the organisation and deliver to better care to patients according to their
expectations. As I am working as a Senior Community Support Worker so it is essential to analyse needs of the
groups which can help to them to work better and deliver a better outcome as per their expectations (Kolb, 2014).
Participant engagement is must to achieve group outcomes because it can increase personal interest in the work
which motivates motivates & encourage the participants to work better which can help to the organisation to deliver
a better work or outcome within a time-frame. Some of the points are here by which I have analyse the importance

of the employee engagement to achieve desired outcomes;
Past experience: As I am working as a Senior Community Support worker, I have analysed that many times,
organisation gets failed to deliver better services to the clients. It is important for us to deliver a service or care to
clients which can provide a proper heal on their identified diseases.
Feedbacks: NHS is having a policy of feedbacks from clients on delivered services and by this method I have
analysed that most of the customers are having some little issue in their medical care which shows that teams
working in the NHS are not working appropriately. Participant's involvements is must for the organisational
outcomes (Deliens, Clarys and De Bourdeaudhuij, 2014). By this method, I have analysed that higher management
has to make some changes to increase the involvements of employees working in a team.
Learning Outcome 2- Be able to create a climate that facilitates effective groups in health and social care or
children and young people’s work settings
2.1 Explain how you evaluate methods that may be utilised in facilitating groups
Group facilitation can be defined as a procedure in which one individual get accepted by other members of group.
That person should be neutral and does not have any king of substantial decision making authority (Northouse,
2015). In group facilitation, one person discover and resolve all team problems, then make effective decisions so
that effectiveness of team can be increased. So it can be said that, main responsibility of facilitator is enhance the
efficiency of group by improving or developing its design and procedures. There are various methods through which
I can enhance facilitation of my group. These are following as under:
Create right environment: Being a senior community support worker, it is responsibility of mine to provide good
working environment to my team members so that they can accomplish team goals and objectives in en effective
manner. It also can decrease chances of industrial conflict and disputes. This is that best technique through which I
can facilitate my group. Good and positive working environment motivates the participants to work hard and even
retain them for longer period with the organisation. Right environment gives clear and specific direction to personnel

so that they can know what company expects from them.
By conducting group discussion: When many individual come together to make conversation on a particular
topic or a list of topics, then it is known as group discussion. It can be consider as a meeting but it is very much
different from formal meetings. To facilitate my group I can lead a team discussion in which I can involve all group
members. Through this, I can get a huge number of ideas by my team members. In this kind of conversation,
employee feel themselves free to speak on a specific topic. So it can be used as group facilitating method.
2.2 Explain how you prepare an environment that is conducive to the functioning of the group
To provide good working environment for better functioning of group, I as a Senior Support Worker can take help of
below mentioned points: Empower and involve each team member: By delegating powers to team members I can enhance their
confidence to achieve group goals (Cummings and Worley, 2014). This is that main aspect thorough which I
can make increase their involvement in group tasks. This can also work as a motivation tool. Give opportunity to everyone in team: Being a senior community support worker, it is my big responsibility
to not being partial. If I will be partial for some group persons then it can decrease confidence of my other
team members. By giving equal opportunity to all group members I can make them realise that they all are
equal for me. Communicate with team members: To facilitate better functioning of group it is very much important for me
to communicate with other members of group. With the help of this I can make better understanding with my
team members which can result in accomplishment of team goals and objectives. Appreciate people: If I will appreciate my team members and their efforts, then it can also create good

working environment within my team and organisation (Malekoff, 2015). So, appreciation is one of the best
methods through which I can facilitate functioning of my own group. Manage each individual in group: If activities and practices of group members will be managed in an
effective manner, then it can help in the accomplishment of team goals within less time period (Safety
measurement and monitoring in healthcare: a framework to guide clinical teams and healthcare organisations
in maintaining safety, 2017). Thus, it is responsibility of mine to manage and control each and every person
of my group. Reward each success: Reward system is a great method through which I can motivate my team members
to contribute more in attaining group goals and objectives. This is the best method by which I can facilitate
good working environment.
 Create and maintain team spirit: It is very much important for me to make and maintain team spirit within
group. By creating team spirit I can facilitate good working environment which can result in smooth
functioning of group activities and practices.
Henceforth, these are some most important ways through which I can improve functioning of my group (Bishop,
2015). To accomplish team goals it is very much important for senior worker to provide good working environment
to its group people. With the help of above mentioned points is can improve and develop my team in effective as
well as in systematic manner.
2.3 Explain how you work with a group/s to agree acceptable group and individual behavior.
When we work under group, then we interact with various individual which are different from each other. They all
have their own thinking and behaviour. To achieve group goals it is very much important for team leader to bring all
members on same page. Without this, they cannot accomplish team goals and objectives. To make all members

work together, I have to operate two tasks, which are following as under:
Solve individual queries: This is my biggest responsibility, according to this I should solve each and every query
of my team members so that they can that they can get satisfied with their questions and doubts. Somehow, if I
failed to solve their queries it gives rise to conflict between workers which is not healthy for an organisation in
context of gaining competitive edge in the marketplace over their rivals.
Connect group goals with individual objectives: For better functioning of group, it is very much important for
senior leader to interrelate personal and professional objectives of individual with group goals (Forehand and
Kotchick, 2016). By doing this, I can motivate my team members to contribute more in accomplishing team goals.
Hence, with the help of above mentioned points I can solve all queries of my all team members so that I can bring
them on same page, and work as a one team. Being a support worker, it is important for me to share great rapport
with my employees and other co-workers as it promotes healthy and positive working environment which ultimately
leads to accomplish the objective of enterprise in a systematic manner.
2.4 Explain how you work with a group to negotiate and agree tasks, desired outcomes and ways of
working
Learning Outcome 3- Be able to facilitate a group in health and social care or children and young people’s
work settings
Negotiation is a process in which two parties come together and compromise some of their demands. It also can be
defined as a methods through which two individual can settle their differences. This method determines the benefits
of both parties and create a good relationship between them. This term can be used in various situations such as
legal system, global affairs, and industrial conflicts and so on. Individual with negotiation skills can resolve their
differences which have raised between him and others.
Being a senior community support worker I have negotiate with other team members by resolving their queries and
providing them better services. With the help of negotiation I have realised that industrial disputes or small conflicts

can be solve with mutual understanding. Through this, I can achieve my desired outcomes which I have expected
from other members of my team. This is the best method, by which I can provide good working environment to my
group persons. With the help of negotiation I can make my people agree on my terms and conditions. But in
exchange I aloes have to make some efforts to satisfy their needs and wants. I also have to make some efforts to
fulfil their needs and wants which ultimately gives them higher satisfaction level. Otherwise I cannot resolve different
issues and problems of my group.
With the help of negotiation I can change ways of working which can be beneficial for company as well as group
(Day, Fleenor and Atwater, 2014). Henceforth, it can be said that negotiation plays an important role in groups.
Through this, senior and junior team members can work together without any problem and difficulty. It also helps in
solving problems of each and every member of group. Without negotiation, group members cannot work together
and also cannot accomplish group goals in an effective manner.
3.1 Explain how you use a range of methods to accommodate different learning styles within the group
As the senior community social worker of National Health Service, I worked on a different range of methods that can
help to accommodate different learning styles within a group (Aarons, Ehrhart and Farahnak, 2014). They use visual
learning style that can help to provide better services to large number of public. I will observe many things it
includes pictures, diagrams, displays, hand-outs, flip chart etc. So these all factors help to perform all tasks in
effective manner. To collect all information and data relate to services. I always made various checklist and memo
that can help to easily assess information and data and provide better services to public in less duration of time.
They also arrange the feedback session and queries so public easily communicate their pointy and idea in front of
managers. I will also prefer the auditory learning style this can help to attract most of public. This can be done by
words, sounds and noises. I will always focus for give better attention in learning methods and perform all task after
listening the instruction and suggestion from a professional and experts. Another learning's style that are mostly
used is that kinaesthetic or tactile, this give a physical experience like touching, practical, feeling, holding and on
and on experience. I will largely focus to adopt this learning style, this will gives better performance of work and in

this method, various experiment are going on. It includes to trace the words and information in a piece of paper. I
will able to modify any wrongful matter and information and prepare new data.
 Visual: By using digital system, training can be provided to co-workers in the NHS. A complete power point
presentation can be presented in front of team members which can help to learn effective working style. It is
the most effective style by which employees can learn faster.
 Aural: Speech from specialist person can be given which can help to provide them a guidance that can help
to work better.
(Source: Many styles, one goal: Using learning style theory to achieve academic success in the middle grades,
2011)
3.2 Explain how you provide a group experience where participants are engaged and stimulated
Illustration 1: Different learning
styles

As a senior consultant social worker, I gave my best effort to engage participants in various learning process. I will
largely focus for various strategies that can help to encourage the workers to largely participate in this process.
Firstly I will largely focus for those people who are largely interested top contribute in this sector and provide
benefits that can help to encourage their participation level (DuBrin, 2015). I will focus for commutation process this
can help to increase the motivation level of workers so they can give their largely contribution. Better
communication channel among team and its members promote positive working environment and motivates
existing and current staff members. To clear explain all objectives and expectations in front of participants. If any
changes require then I will worked for on it. I will give all responsibilities to large number of group and also ask
questions and advice so it can attract large worker to participate in it. This is most effective method that can help to
demonstration value of valuation is that to set that can observe a group of people.
I will always focus to create smaller groups relate to minded people. Next step I worked on to consult various groups
that participate in this sector. If group face any problem and challenge than it is my duty to encourage their
motivation level so they can able to make better contribution it helps to provide better services to large number of
public. I will also worked to identify the need and want of participate so I will worked on fulfil these needs and wants,
it helps to increase the motivation level of worker (Clark, Tomich and Van Noordwijk, 2016).
3.3 Explain how you intervene effectively in a group session to improve the learning process
Firstly I will focus for better communication process to their large participants this can help to improve learning
method. There are some methods that can help to improvement and development of learning process, these are as
follows:
Establish group goals: To establish the proper collaborative learning’s method, it is necessary for Establishment of
group goals as well as accountability. So before start any project, it is necessary to define goals and objectives. To
establish group norms: It is necessary for every group to participate in interactive and negotiation process. These