This presentation provides a detailed overview of communication within health and social care organizations. It begins by applying relevant communication theories, including cognitive, social, and humanistic theories, to healthcare contexts. It emphasizes the use of various communication skills such as written, verbal, and non-verbal, which are vital for information dissemination, record-keeping, and patient education. The presentation also addresses methods for handling inappropriate interpersonal communication, highlighting the negative impacts of communication barriers on patients' self-esteem and beliefs, using the case of Anna to illustrate the importance of effective communication. Furthermore, it analyses strategies to support users with specific communication needs, such as providing language aids and ensuring a supportive environment. The presentation concludes that effective communication is crucial for healthcare professionals to understand and address patients' needs, advocating for the knowledge and implementation of diverse communication techniques.