Effective Communication in Health & Social Care Organisations

This presentation provides a detailed overview of communication within health and social care organizations. It begins by applying relevant communication theories, including cognitive, social, and humanistic theories, to healthcare contexts. It emphasizes the use of various communication skills such as written, verbal, and non-verbal, which are vital for information dissemination, record-keeping, and patient education. The presentation also addresses methods for handling inappropriate interpersonal communication, highlighting the negative impacts of communication barriers on patients' self-esteem and beliefs, using the case of Anna to illustrate the importance of effective communication. Furthermore, it analyses strategies to support users with specific communication needs, such as providing language aids and ensuring a supportive environment. The presentation concludes that effective communication is crucial for healthcare professionals to understand and address patients' needs, advocating for the knowledge and implementation of diverse communication techniques.


Communication in health
and social care organisations
TASK 1 (1.1-1.4)


 Introduction
 1.1 Apply relevant theories of communication to health and social
care contexts
 1.2 Use communication skills in a health and social care context
 1.3 Review methods of dealing with inappropriate interpersonal
communication between individuals in health and social care
settings
 1.4 Analyse the use of strategies to support users of health and social
care services with specific communication needs
 Conclusion
 References
Table of contents


 Communication is that systematic procedure in which one person
makes contact with other for understanding their needs as well as
requirements.
 Basically, communication is a continuous cycle in which sender sends
his message and receiver receive that message.
 This presentation is based on the communications skills which are
used in healthcare organisations.
Introduction


1.1 Apply relevant theories of communication
to health and social care contexts
 Communication theory can be referred as
field of mathematics and information theory
which helps in studying the technical
procedure of human communication and
information.
 There are various communication theories
which can be used by healthcare
organisations.
 Communication theories involves cognitive,
social, humanistic, behavioural and
psychoanalytic theory.


 The cognitive theory is mainly implements at sudden situation
which relates with individual’s brain and intelligence.
 Social theory helps in studying the social facts. Also, it helps in
dealing with discussions of consistent techniques.
 The humanistic communication theory is implemented in that
situations where individual’s dignity and self respect involves.
Continue…


 Health and social care organisation can accomplish its
desired goals only by taking help of different
communication techniques such as:
 Written communication
 Verbal communication
 Non verbal communication
1.2 Use communication skills in a health and
social care context


 In present time, almost all healthcare organisations are
using different communication techniques so that they
make effective conversation with their patients.
 Mainly, communication techniques and skills are used for
giving information, keeping records educating, monitoring
and dealing with poor practices.
Continue…


 Due to communication problems, patients feel alone and
demotivated. So, it is essential for healthcare organisation to
remove all communication barriers.
 Some major communication problems are ineffective
language, misinterpretation, abusive language.
 All these above mentioned barriers influence negative impact
on patients and their self-esteem, beliefs, self-image.
1.3 Review methods of dealing with inappropriate
interpersonal communication between individuals in
health and social care settings


 In the case of Anna, healthcare professionals was not
effectively communicating with her.
 It was influencing huge negative impact on Anna and his
husband.
 In this type of case, healthcare professional should help
patient in by making effective conversation with them.
Continue…


1.4 Analyse the use of strategies to support users of
health and social care services with specific
communication needs
 There are various communication needs
of patients which should be fulfilled by
healthcare professionals.
 Some most communication needs are
good environment conditions,
interpretation, language translation,
alternative languages and other
processes for accessing additional
support.


 As per the given case scenario, Anna who is 35 year old
women who was having the feeling of doom. Also, she
was not able to communicate.
 In that situation healthcare professionals should have been
provided her language aids like makaton, interpretation
and good environment.
Continue…


 By evaluating this presentation, it has been concluded that
communication plays huge role in health and social care
organisations.
 Without communication, doctors cannot understand the actual
problem of patients.
 So, it is very much important for doctor to have knowledge of
different communication methods or techniques.
Conclusion

 Antheunis, M.L., Tates, K. and Nieboer, T.E., 2013. Patients’ and health professionals’ use of
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 Cornelissen, J. and Cornelissen, J.P., 2017. Corporate communication: A guide to theory and
practice. Sage.
 Liu, B.F. and Fraustino, J.D., 2014. Beyond image repair: Suggestions for crisis
communication theory development. Public Relations Review, Vol. 40, No. 3, pp.543-546.
 Moorhead, S.A., Hazlett, D.E., Harrison, L., Carroll, J.K., Irwin, A. and Hoving, C., 2013. A
new dimension of health care: systematic review of the uses, benefits, and limitations of social
media for health communication. Journal of medical Internet research, Vol. 15, No. 4.
References