Effective Communication in Health and Social Care: A Report

This report delves into the critical role of communication within health and social care organizations, emphasizing its impact on patient treatment and overall care quality. It explores various relevant communication theories, including humanistic, behaviorist, cognitive, and psychoanalytical approaches, highlighting their practical application in healthcare settings. The report outlines essential communication techniques such as written, listening, verbal, and non-verbal methods, along with the purposes of communication like counselling, decision-making, and educating. It also discusses the use of communication skills, including encouraging communication and body language, and provides strategies for dealing with inappropriate interpersonal communication. The report further addresses barriers to communication, such as misinterpretation and inappropriate language, and suggests ways to overcome these obstacles. Finally, it examines strategies for supporting users with specific communication needs, including the use of technological aids and alternative languages, to ensure effective and inclusive communication practices within healthcare environments. The report emphasizes the importance of clear, accurate, and culturally sensitive communication to enhance patient outcomes and improve the overall healthcare experience.

Communication must be accurate
in health and social care because treatment
is based on effective and correct
information shared between medical
professionals working in an organization.
Several types of theories which are
efficient with effective techniques having
certain purposes can be implemented in
NHS organization.
Relevant theories
Humanistic: - It states that if an
individual requires a support and care
then medical professionals must provide
help to them. According to this theory,
doctors or nurses should be render
appropriate treatment to Anna.
Behaviorist: - This theory refers that
medical professional must be treat a
needy person in correct manner to
maintain their morale which helps in
getting better results. In case of Anna,
staff of hospital must pay attention to
her besides of ignoring as an alcoholic
patient.
Cognitive: - It states that an individual
takes and appropriate steps as per situation
to render correct services to sole health
problem. In case of Anna, doctors have to
pay attention to her because the issue is
genuine and required special treatment.
Psychoanalytical: - This theory explained
about mental stage of an individual like
stress, emotion and kind of behavior they
have.
Techniques of communication
Written: - every information is shared
in written form is essential in medical
organization because treatment is based
on such information. This is due
different types of cases of diseases along
with various reports of several tests like
blood test, MRI, CT Scan, EEG, ECG and
so on.
Listening: - It includes he criteria of
effective listening during conversation.
In case of Anna, doctors should be listen
to the genuine problem carefully and
then take appropriate action besides of
ignoring her.
Verbal: - Oral conversation between
two people is known as verbal
communication.
Mangers or superiors use his technique
to convey message to their
subordinates.
Non - verbal: - The rests of
communication which is done without
oral conversation as include in
Communication in Health and Social care
Relevant Theories of
Communication

nonverbal method. For example, emails,
letters, etc.
Purpose of communication
Counselling: - This can be described as
to make an efficient conversation with
patient to make them morally strong. It
is useful in case of several metal
diseases then psychiatrists primarily do
a counselling of patient to know exact
situation of their mental status.
Decision making: - It is essential to
make an accurate decision as per
situation of particular patient to solve
health issues. In case of Anna, doctors
have to analyses the critical condition of
her due to health problem and take
appropriate steps to solve them
immediately.
Educating: - An appropriate knowledge
is very important for medical
professional as they are utilizing their
abilities to protect someone by solving
health issue. It is essential to improve
skill and education of doctors or nurses
to make them more efficient to carrying
out several diagnosing methods.
There are various kinds of
communication skills which should be
used by people to share accurate
information or covey correct message or
conducting any method of treatment for
patients. Sometimes, it is observed that
an effective as well as efficient
conversation can solve an issue or
problem properly.
Encouraging communication:
This can be described about to speak
motivational words to patients as well
as their family members because they
get afraid of several kinds of treatment
methods such as surgery,
chemotherapies, transplantation of
organs and many more. In case of Anna,
doctors are ignoring her by considering
a normal situation of drunk person. But
they are required to diagnosing her
accurately and motivate to maintain will
power of wellbeing of.
Body language: Medical
professionals have to maintain a
positive body postures, gestures and
facial expressions because it reflects
many things to patients. According to
given case, due to negative response of
doctors, Anna's husband gets
demoralized and do not able to
understand what to do in that situation.
Many-times, it is observed that
an inappropriate interpersonal
communication within health care
organization which should be
determined and reduced by certain
methods. Several barriers are there
which results into incorrect
conversation must be identified.
Barriers to communication
Use of Communication Skills
Methods of Dealing with
Inappropriate Interpersonal
Communication Between Individuals

Misinterpretation: - Sometimes, it is
observed that misinterpretation takes place
between employees which impacts
negatively on diagnosing process of patient
in an organization. In case of Anna, doctors
consider as normal drunk person but her
problem is extremely critical and genuine.
Inappropriate language: - It is
essential to use particular language which is
easily understand by employees so that they
can perform their task in correct manner.
Ways to overcome with such barriers
Clear conversation: - Information or
thoughts which are shared between medical
staff should be clear and complete to reduce
mistakes or confusion in procedure of
treating the patient.
Reduce outside noise: - Several types of
noise are observed from outside
surrounding which also work as barrier and
required to be decreased by using
appropriate method.
Values and beliefs: - It is important to take
care of cultural values and beliefs of an
individual while sharing anything to them.
Shared words should not harm anyone's
thoughts or emotions.
In case of Anna, doctors
misinterpret about her condition and they
have to check her condition and start
treatment immediately.
Different types of people have particular
communication requirements as per their
ability of understanding and comfortability.
Several strategies can be utilized to provide
support in individual with specific
conversation needs.
Technological aids: - In current
scenario, organizations are using various
kinds of technology to enhance skills or
abilities of employees to fulfil need of
different individuals. It is helpful to staff
members as it facilitates to learn about new
languages to deal with different people.
Alternative language: - Managers
should apply using alternative language in
organization as it helps to employees for
understanding words of patients easily and
render an appropriate service to them.
Strategies to Support Users with
Specific Communication Needs