Healthcare Communication: Video Case Study Review, University Name

This case study examines effective communication within healthcare practices, using a video case study as the focal point. It explores the importance of clear communication in establishing therapeutic relationships between healthcare practitioners (doctors and nurses) and patients. The assignment highlights the strategies employed by doctors, such as using plain language and providing written information, and nurses, emphasizing nonverbal communication and active listening. It also addresses communication barriers encountered by both doctors and patients, including environmental factors like fear and anxiety. The study applies various communication models, including the transactional and linear models, to analyze interactions and suggests the interactive model for nurses. The assignment references key literature on the topic, including works by Mirza, Mutha, Barnlund, and Gott, to support its analysis of effective communication strategies in healthcare settings and the importance of addressing communication barriers.

COMMUNICATION IN
HEALTH CARE PRACTICE
VIDEO CASE STUDY REVIEW
University;
Name;

EFFECTIVE COMMUNICATION
 In order for health care practitioners to create
therapeutic nurse/doctor/patient relationship,
communication is key, (Mirza, 2005).
 The average persons are not always familiar with the
medical terminology as the case was in the video.
 Patients don’t understand or forget at least an estimate
of 50% of what is discussed.
(Mutha, Allen & Welch, 2002)

DOCTORS EFFECTIVE STRATEGIES
 Assessing and understanding the baseline of the patient
 Using plain language in explanation
 Use of tech back technique in communication
 Offering clear written communication for the patient.
(Gudzane et al, 2013)
 The doctor ought to have provided the patient a pen and
paper so that they can write important information.
(Mehnert & Lehman, 2012)
Doctors barriers

NURSE’S EFFECTIVE STRATEGIES
 Nonverbal communication
 Listening
 Personal relationships
(Stensrudi, Mjaaland & Finset, 2012)
Nurse Barriers
 Nurses who are aware of the barriers in effective
communication can be able to tackle them as in the
case video study, the numbers tackle the situation
well..
 Patient barriers entail environmental factors like fear
and anxiety .

MODEL OF COMMUNICATION
APPLIED
Doctor – Transactional model of communication
 The doctor acknowledged other factors related to the
cancer, which later influence communication.
(Barnlund, 2017)
Nurse- The linear Model of communication
 It involves easiest and simplest form of communication in
which information is being sent between two or more
peoples.
 It portrays how information is being conveyed in its
simplest manner. The doctor has conveyed the information
to the patient and the family in the simplest form possible.
 Further this communication has conveyed large intake of
information related to providing information to the
patient. In reference to care and treatment.

EFFECTIVE COMMUNICATION MODEL
Doctor – The linear model of communication
 This will involve the doctor sending the
information to the family on breast cancer in its
simplest form possible. Each party takes turn to
send or receive money.
Nurse -Interactive model of communication
 The nurse should possess this model to allow
exchange of ideas between the family and the
health care staff regarding breast cancer disease
and discuss in depth.
(Gott et al, 2004)

REFERENCES
Barnlund, D. C. (2017). A transactional model of communication. In
Communication theory (pp. 47-57). Routledge.
Gott, M., Galena, E., Hinchliff, S., & Elford, H. (2004). “Opening a can of
worms”: GP and practice nurse barriers to talking about sexual health
in primary care. Family practice, 21(5), 528-536.
Gudzune, K. A., Beach, M. C., Roter, D. L., & Cooper, L. A. (2013).
Physicians build less rapport with obese patients. Obesity, 21(10), 2146-
2152.
Mehnert A, Lehman C, Cook U. Difficult communication situations in
doctor-patient interactions. Federal health journal; 2012; 2(12): 111-116
Mirza, A. (2005). Kashmiri language and physician-patient
communication barrier. JK Pract, 12, 111-2.
Mutha, S. M., Allen, A., & Welch, M. D. (2002). Towards culturally
competent care: a toolbox for teaching culturally competent care. San
Francisco: Center for the Health Professions, University of California,
San Francisco.
Stensrud, T. L., Mjaaland, T. A., & Finset, A. (2012). Communication and
mental health in general practice: physicians' self-perceived learning
needs and self-efficacy. Mental health in family medicine, 9(3), 201.