Healthcare Communication: Case Study of Raymond Nguyen's Needs

This case study examines the healthcare communication strategies employed in the care of Raymond Nguyen, a 63-year-old Vietnamese-Australian man. The assignment explores the principles of patient-centered care, emphasizing the importance of effective verbal and non-verbal communication, including the use of appropriate language, tone, and body language to build a therapeutic relationship. It discusses the significance of understanding the patient's background and lifestyle, including his migration history and smoking habits, to provide tailored care. The study highlights the need for comprehensive documentation of all interactions and consultations, including assessments of the patient's lifestyle, dietary habits, and physical activity levels. Recommendations are made for encouraging healthy behaviors, such as exercise and nutritious meals, and the use of electronic record-keeping for ongoing monitoring and family involvement. The case study emphasizes the role of nurses and medical practitioners in providing empathetic, respectful, and transparent care, ultimately aiming to improve the patient's health outcomes and overall well-being. The assignment concludes with a reflection on the importance of documentation and the effective use of communication skills in providing quality healthcare.

Running Head: CASE STUDY 1
Scenario 1: Patient- Raymond Nguyen

CASE STUDY 2
Introduction
Care centered on patients refers to the health which is highly respectful and responsive to
various preferences, values and needs of the consumers and patients. The broadly accepted
dimensions of the care centered on the patients are emotional support, respect, information,
physical comfort, and communication, transition and continuity, involvement of carers and
family, care coordination and access to effective care (Hill, Hall & Glew, 2017). Various
researches demonstrate that care centered on patient and creates value added for services to the
public. When the administrators of health care along with patients, families and provide work in
collaborative partnership, the safety and quality of health care increases, the costs decrease and
the satisfaction of the provider increases.
This results in increase of the care experience of the patient eventually. In any kind of
occupation, it is crucial to have good establishment regarding effective communication between
the patients and the nurses or the other medical carers. Having a very effective communication
between the patients and health carers is very important in the Nursing environment as there is
dealing of various aspects of life of a patient (Alligood, 2017).
In this assignment, there has been discussion on the ways in which nurses and medical
practitioners use the professional communication skills for developing a therapeutic relationship
with patients. In this regard, the case of Raymond Nguyen is discussed for which the ways in
which effective communication skills will be established through verbal and non-verbal
communication mode along with the aspect of documentation.
Situation
Raymond Nguyen is a 63 year old male born in Vietnam which later migrated to
Australia in the year 1979 as “boat person”. Having this basic information prior to his
appointment, he has to be treated with modes of patient-centered care. Before having a meeting
with Raymond Nguyen, the nurse or the assessor has to be very alert, oriented and cooperative
mindset. The nursing care that has to be provided to Raymond Nguyen requires a highly
effective communication established between the nurse and him that will be done through
appreciating the uniqueness of life history encompasses and influences the health care
experiences of Raymond Nguyen (Levett-Jones, 2013).

CASE STUDY 3
The principles under which counseling and health care provision will be provided to
Raymond Nguyen includes dignity, empathy, choice, respect , transparency , autonomy and an
unconditional desire to provide assistance to him for achieving the health conditions and life that
he wished to have.
Background
During the counseling session, it has been obtained that Raymond Nguyen does not have
any kind allergies and had a habit of smoking for about 42 years which he had recently left. By
establishing good and healthy verbal communication with Raymond Nguyen, effective health
care can be provided to him. This would basically begin with the use of English as the language
for communication. The nurse has to make use of a tone that is very soothing and calm which
would provide a feeling of comfort to Raymond Nguyen (Almajali, Masa'deh & Tarhini, 2016).
In regards to the non-verbal communication methods, Raymond Nguyen needs to be
provided with comforting touch by making him sit in chair or assisting him while having a seat
in the medical premise. The facial expression of the nurse while providing consultation to
Raymond Nguyen needs to be very calm and friendly. Eye contact has to be maintained to make
him feel at ease and responsive. As per Parahoo (2014), the nurse needs to observe the
expression of Raymond Nguyen to gain comprehension about his mental situation (Parahoo,
2014). The difference between the response of the Raymond Nguyen to any question and the
facial expression that he has while answering the questions has to be noticed in order to provide
him with effective counseling and health care (Holloway & Galvin, 2016).
Assessment
Considering Raymond Nguyen’s lifestyle which is has been following for a very long
time¸ the documentation of the interaction of all the conversations and consulting between the
nurse or medical carer and Raymond Nguyen has to be done for future reference (Chênevert, et
al., 2013). This will also assist in managing specific information and data in regards to health of
Raymond Nguyen (Nieswiadomy & Bailey, 2017).
The consultation that the nurse or the medical practitioners would provide to Raymond
Nguyen would be in terms of the age, alcohol consumption and food habits of Raymond Nguyen.

CASE STUDY 4
The conversation or consultation that would be provided to Raymond Nguyen would be in
orientation of making him fitter and active by incorporating a regime of mild exercise or
activities such as playing with his grandchildren (Durairaj & Ranjani, 2013). By engaging in
certain kind of physical activity, he shall have lowered levels of stress to a significant extent. He
needs to be advised regarding taking care of him in small ways such as using sunscreen while
going out with his grandchildren. According to Mosadeghrad & Ferdosi (2013), nurses or
medical consultants need to make the suggestion regarding engaging a cook who would take care
of preparing home cooked meals to him. This ways he shall not be skipping his breakfast and
would have nutritious food at home (Mosadeghrad & Ferdosi, 2013).
The nurses or medical carer would need to document all the conversation in an electronic
recorder which will assist in maintaining a register for storing all the relevant information
regarding specialized health care routine to Raymond Nguyen (Flores, et al., 2013). The
electronic recorder that would be used for the purpose of documentation can be used by
Raymond Nguyen’s daughter and other family members while taking care of him. This ways his
drinking habit can be regulated (LoBiondo-Wood & Haber, 2017).
Recommendation & Conclusion
In the essay, the significance of conducting documentation of medical counseling is
stated. The health condition and requirement of Raymond Nguyen is assessed in the assignment.
There has been reflection on the principles which have to be considered while evaluating or
conducting consultation of health to Raymond Nguyen.
Further, the verbal and non-verbal communication behavior that has to be maintained
while providing Raymond Nguyen with medical consultation has been reviewed. This essay has
assisted in gaining in-depth analysis of various elements and the ways in which the counseling
has to be provided are stated. The significance of having a proper documentation in this regard
has been stated.
References
Alligood, M. R. (2017). Nursing Theorists and Their Work-E-Book. Elsevier Health Sciences.

CASE STUDY 5
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Durairaj, M., & Ranjani, V. (2013). Data mining applications in healthcare sector: a
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Flores, M., Glusman, G., Brogaard, K., Price, N. D., & Hood, L. (2013). P4 medicine: how
systems medicine will transform the healthcare sector and society. Personalized
medicine, 10(6), 565-576.
Hill, R., Hall, H., & Glew, P. J. (2017). Fundamentals of Nursing and Midwifery: A Person-
Centred Approach to Care.
Holloway, I., & Galvin, K. (2016). Qualitative research in nursing and healthcare. John Wiley
& Sons.
LoBiondo-Wood, G., & Haber, J. (2017). Nursing Research-E-Book: Methods and Critical
Appraisal for Evidence-Based Practice. Elsevier Health Sciences.
Levett-Jones, T. (2013). Critical Conversations for Patient Safety. : Pearson Australia. Retrieved
from http://www.ebrary.com
Mosadeghrad, A. M., & Ferdosi, M. (2013). Leadership, job satisfaction and organizational
commitment in healthcare sector: Proposing and testing a model. Materia socio-
medica, 25(2), 121.
Nieswiadomy, R. M., & Bailey, C. (2017). Foundations of nursing research. Pearson.
Parahoo, K. (2014). Nursing research: principles, process and issues. Palgrave Macmillan.