Hospitality Business Toolkit: Effective Communication in Hospitality

This report delves into the critical aspects of communication and coordination within the hospitality industry. It begins by outlining key functional roles, including event planning and food operations, emphasizing the need for a holistic approach and interdepartmental cooperation. The report then explores various communication methods, such as group chats and walkie-talkies, highlighting their effectiveness in different scenarios. It stresses the importance of coordination and integration for achieving common goals and improving decision-making. Furthermore, the report examines verbal and non-verbal communication methods, providing examples of their application. The assessment concludes that effective communication and integration are essential for meeting consumer needs, enhancing business performance, and establishing a positive market reputation, thereby offering valuable insights for hospitality professionals.

Hospitality Business
Toolkit
Activity 4

Cover Content
 Introduction
 Functional roles within Hospitality sector
 Communication methods
 Review of coordination and integration
 Effectiveness of different communication methods
 Valid judgments and recommendations
 References

Introduction
Hospitality is all about welcoming individual by an individual into houses or any
other place wherever he/she work or spend time. Therefore, presentation will throw
some lights on effective communications and its significance in hospitality industry
by showing suitable situations or examples for better understanding.

Functional roles in Hospitality sector
Hospitality sector requires to follow holistic approach for business growth. Along with this,
cooperation between several departments is also essential for managing various complex
situations. Some of the major functional roles are-
 Event planning
 Food operation

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 Event planning- Hospitality industries
are always gets an opportunity to
organize a party, wedding occasions,
office conferences and so on.
Therefore, it’s a major function in this
industry which is performed by event
manager with his/her entire team.

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 Food operation- Food is primary part
of hospitality sector due to which
every business involved in this
industry must concerned with food
departments. Thus, food is also having
a separate department in which there is
a manager who is handling all the
activities and allocating job to
employees as per skills.

Communication methods
 Group chats- Social media is
providing lots of opportunity to share
information in a group such as;
WhatsApp group or slack is a most
suitable mode for interacting.

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 Walkie Talkie- It’s a best method for
sharing data at hotel premises which
is also known as handheld receiver,
portable, and two-way transmitter. It
also gives best impression on
customers too that employees are so
professional and modern too.

Coordination and integration
Coordination and integration accelerator procedure is prepared for bringing various
employees and staff members of distinct areas together at workplace for attaining
similar objectives. However, it’s really plays a significant role in business because it
enhances the potentiality of decision makers by acquiring support from employees.

Effectiveness of different
communication methods
Communication is most indispensable element at workplace because this process aids
in reducing the probabilities of conflicting situations by clearing each and every fact
via interaction. Some of the essential methods of communication are-
 Verbal
 Non-verbal

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 Verbal- This method is used by staff
at reception for sharing the data via
face to face through verbal talking
instead of written. It helps in clearing
every aspect in minimum time period
and acquire instant response too.

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 Non-verbal- This method is also
widely utilized by hospitality firm in
various forms either in direct and
indirect way. For example; marks are
used by organization to warn guest
about fire danger.

Valid judgments and
recommendations
Throughout the assessment, it has been understood that coordination and integration
are two most significant aspects for attaining similar goals in a definite time frame.
Along with this, it is also useful for managing various complex activities in a better
way by improving business decisions with employees support. Although, it’s
important for hospitality industry to take proper steps for satisfying the consumer
needs which automatically improve the business performance by establishing positive
goodwill at marketplace.

Reference
 Jayawardena, C.C and et. Al., 2013. Trends and sustainability in the Canadian
tourism and hospitality industry. Worldwide Hospitality and Tourism Themes.
 Kysilka, D. and Csaba, N., 2013. Employee turnover in the hospitality
industry. Anale. Seria Stiinte Economice. Timisoara, 19, p.377.
 Nelson, G.S., 2018. The analytics lifecycle toolkit: A practical guide for an
effective analytics capability. John Wiley & Sons.

Thank You