Analyzing Communication in HSC: Theories, Strategies, and Challenges

This report delves into the critical role of communication within the Health and Social Care (HSC) sector. It explores various communication theories, including the humanistic theory, and examines essential communication skills used in HSC, such as interpersonal communication and the strategies employed to enhance service delivery. The report also analyzes the influence of cultural factors and legislation on the communication process, along with an assessment of organizational systems and policies. Furthermore, it investigates the application of Information and Communication Technology (ICT) software in HSC, considering its advantages and potential hazards. The report concludes with proposed solutions to improve ICT-related challenges and overall communication processes within the HSC environment, using ABC care home as a case study.

Communication in HSC

TABLE OF CONTENTS
INTRODUCTION...........................................................................................................................3
Task 1...............................................................................................................................................3
1.1 Communication Theories in HSC..........................................................................................3
1.2 Communication skills used in HSC.......................................................................................4
1.3 Interpersonal Communication in HSC...................................................................................4
1.4 Strategies used in HSC in relation with Communication......................................................5
Task 2...............................................................................................................................................6
2.1 Communication influenced by Cultural factors.....................................................................6
2.2 Legislation impact on Communication Process.....................................................................6
2.3 Effectiveness of organizational system and Policies.............................................................7
2.4 Ways of improving Communication Processes.....................................................................7
TASK 3............................................................................................................................................8
Introduction..................................................................................................................................8
3.1 Application of ICT software in HSC.....................................................................................8
3.2 Advantages of above ICT software .....................................................................................9
3.3 Potential hazards of providing ICT software to service users and staff..............................10
Task 4.............................................................................................................................................11
Effective solutions to problems of ICT in HSC.........................................................................11
CONCLUSION..............................................................................................................................12

INTRODUCTION
Communication is the key to achieve the desired aims and objectives of the organization.
In the present world if talked about communication, it can have a major impact on the working of
the organization. Through proper communication at the workplace a good relationship between
people can be maintained. Through proper set of communication a firm can transfer its
confidential messages to the team leaders in order to make operations as per standards.
Communication is also necessary at workplace to get insights on weaknesses and opportunities
that comes in the way for the organization. The present report deals with impact of
communication in Health and Social care sector. Communication is the main element in health
and social care sector or not is to be find out by the research taken under. This report has been
under taken in order to know what are the barriers that comes or faced by the organization in
order to communicate with each other. In this report emphasis is given on Health and social care
communication. How proper set of communication can play its part in healing the diseases and
making the family members know about the patients diseases, etc. For the purpose of the study
the ABC care home is undertaken to provide more easy and reliable data, which will help in
understanding of the scenario.
TASK 1
1.1 Communication Theories in HSC
Communication is the major part of social care since through it a person can be made
satisfied towards the services provided to him/her. There are different types of communication
theories that prevails for the organization to choose for them in order to build effective
communication among the employees or users of it. Communication theories in health and social
care is used to enhance the skills, knowledge, experience and capabilities up to a certain level.
So, there are different theories which can be used to communicate between the service user and
provider in social health care. The various theories are: behavioral, cognitive, humanistic and
psycho-dynamic. Well to understand the concept of communication HSC it is important to
choose wisely what kind of theory needs to be selected in order to get appropriate insights on the
topic.

For this purpose the theory undertaken is humanistic theory because under it
communication level can be developed effectively with the users and this will help in knowing
the root cause of the diseases the users are suffering from. That's why it is important to have the
system of transfer of information which can solve the problem in an effective manner. This
theory after undertaking it the ABC care home will be able to assist the patients in a better
manner because through this Care home will gain the detailed information about the sufferings of
patients they are going through. Also this method will make the patients satisfied by the proper
communication and then addressing of their problems and through this type of communication
and proper treatment patients will discover a faster recovery.
1.2 Communication skills used in HSC
Well communication is a diverse and a vast topic which has its own set of theories and
implications over the person or an individual. Proper communication for an individual cannot be
measured form anything, only can be accessed by having another set of communication. In
health and social care sector communication is important element. Through communication
patients requirements can be accessed and then those can be fulfilled too. Various forms of
communication prevails and which should be used is to be decided to make sure whatever the
form you are choosing should fulfill the desire of the needy. There are different types of
communication, a service user should have or possess the skills to use every kind of
communication, because in ABC care home their might be some persons who understand only
verbal communication and some may understand the written communication or non-verbal
communication.
Understanding the feeling of the patients is what service provider should have the
capability of, which can allow him to perform better services as far as patients are concerned.
Utilizing communication skills can be helpful for analyzing the need of people and then treating
them effectively so that results can be achieved. Communication with its positives also attacks
with its negatives sometimes the barriers to communication play their part and it may happen
that information can get wrong of false.
1.3 Interpersonal Communication in HSC
This type of communication is that communication in which individual exchanges
different set of ideas which help them in making of different verbal and nonverbal statements

with each other. Interpersonal communication is done face to face by usage of different signs or
symbols by proper gestures, postures, facial expressions and many more. Though this particular
communication type uses different set of expressions to communicate sometimes the service
provider uses inappropriate expressions which convey different message instead of another
which results in inappropriate communication method. Inappropriate communication in health
and social care, is like service providers should be able to give proper treatment to patient. For a
service provider it is essential to acknowledge and understand the things people required and to
provide them better treatment so that aims can be achieved. In ABC care home proper set of
communication channels should be use in case if communication gap arise between the service
user and providers. Emotional support is another element which can be provided to patients to
solve heir problems and make them believe that one day they will get good. Moreover, this type
of communication assists individuals and helps the people in HSC and effective communication
between people so that problem can be solved and effective treatment can be provided.
1.4 Strategies used in HSC in relation with Communication
Various strategies can be followed in he process of communicating so that it will give
the support to health and social care and will come up with better and efficient strategies related
to verbal and non-verbal communication. Talking about strategies service providers make is to
give proper care and treatment to service users so that their wants should be full filled in a
appropriate manner. Health and social care worker should know the languages with attitude of
learning and knowledge so that requirements can be fulfilled.
The strategies that can be followed by service providers in order to make users and
patients know what has been conveyed to them proper set of training's can be given to them to
make them understand that which signs means what and the expressions so that needs of people
can be satisfied effectively and goals can be achieved. The service provider should understand
the importance of the communication he/she is doing because with it sometimes life of a patient
is related so they need to have a proper communication without any biasness involved in it. Also
service provider should be so capable that they should understand the body languages of patients
who suffers from disease so that treatment should be provided to them and helps them to recover
soon.

TASK 2
2.1 Communication influenced by Cultural factors
Communication process is the exchange of ideas of two different persons which is used
in different manner in order to know what other people is thinking about the things which are
going own. Communication shares information between people with the objective of
understanding the statement send by the sender and the receiver receives it. It is two way
process, that is it has feedback to. But every person is different and have different set of cultures
and religions and understand or speaks different languages. There are various factors which plays
different roles in the effectiveness of communication. Different cultural factors which influence
the working of communication process in the industry is education level, family, employment,
sex, age, etc. Well here in the present case the performance of ABC care home is not up to the
mark if talked about it then there is lack of understanding level due to cultural factors.
2.2 Legislation impact on Communication Process
There are different legislation's and code of conduct that may impact the communication
in HSC. In order to overcome those problems the ABC care home have to operate under the
several laws and restrictions. Moreover there are different legislation's and code of conduct
which is set up to govern the communication process that follows in Health and social care
sector. These code of conduct if taken into account by ABC care home then they can minimize
the impact on communication process. These are:
 Equality Act 2010 - Main objective of equality act is that there are three major statutory
instruments protecting against discrimination of employees in health and social care
home. This particular act deals with every employee in health and social care home
should be treated equally with respect to its diseases.. The present case ensures that every
individual in ABC care home is equally treated so that effective and efficient
communication can be followed.
 Data Protection Act 1998 - The main aim of this act is that it should ensure the data
which is in communication process and moreover the data which is of clients should be
protected. In HSC data that needs to be protected is of patients which is what type of
disease they are suffering from and all.

2.3 Effectiveness of organizational system and Policies
The system of organization plays an important role in uplifting the effectiveness of
communication in a workplace. This hows that in every firm communication is important if
system policies are defined well and they indirectly help to communicate from superior to
subordinate at the workstation. It is the duty of se4nior or superiors to make sure that all the
policies should be followed and undertaken regarding communication in order to promote it in
effective and efficient manner. Moreover, proper interaction sessions should be organized so that
everyone can communicate in effective and efficient manner.
In the present case the service provider should understand the need of patient6s and
behave in significant manner to make patient feel good and this will be start of better
relationship building between patient and doctor and thus this will further give service provider
that is doctor a chance to examine the disease in better and appropriate manner without any
biasness involved in it. As per the case undertaken they are not following proper policies that's
why they are poor in their communication effectiveness index. Therefore it should be
recommended that mentor should be taking initiative regarding communicating to each staff
members so that they can accomplish their tasks in an effective manner.
2.4 Ways of improving Communication Processes
There are plenty of ways to improve the communication process in ABC care home.
There should be proper planning for it to meet the desired aims and objectives and requirements
of the business. If ABC care home wants to build a good communication process in their care
home they need to follow these things:
 Sender have to acknowledge and understand the information and if any deviations occurs
then certain improvements should be done.
 Open discussion and lectures should be conducted for staff.
 Identification of problems of users and evaluation should be done in order to improve the
communication process.
 Understand problem of patients.
 Soft spoken strategies should be followed with patients.
 Obtaining feedback is the key to proper communication.

 Developing proper abilities and capabilities in service provider so that he/she can
effectively communicate.
TASK 3
Introduction
In this task define various types of ICT software which are helpful to effectively managed
all process of information's and along with that there is some effective advantages which may
create render impact on the HSC department.
3.1 Application of ICT software in HSC
In health and social care department there are so many ICT software in an organization
which are providing effective information. All those ITC software are used in managed proper
information about their concerning workplace. This software is useful for the whole
organization. It may provide effective work . In an organization there are various ICT software
which may provide effective information.
Word processing: in this tool health and social care organization effectively managed and store
all those information which are useful for the organization. In word software data should be
effectively stored and well managed. Whereas, this tool is used to develop different kinds of
medical reports of the users concerning and other organizations information. Also this method
will make the patients satisfied by the proper communication and then addressing of their
problems and through this type of communication and proper treatment patients will discover a
faster recovery.
Spread sheet: this is they way of spread sheet to managed all effective information in table form.
In this tool so many different type of bar graphs and charts which help to evaluating effective
results. In this software there is also available some mathematical and scientific calculations
which are helpful to the HSC department.
Data base – data base is a one of the effective tool of the ICT software in this tool so many create
a relevant data of both patients and workers. In this tool there is availability of all pat
informations. It can help to evaluating performance level of each one of staff member.
Word Presentation: in this ICT tool information is spread in attractive manner. Word
presentation is may consist visual presentation. Which may provide effective communication

way. This tool is established for the communicate information in effective manner. This is very
efficient process of communication. Where so many people were attract with that information.
Effectively spread the information in whole HSC department. Different cultural factors which
influence the working of communication process in the industry is education level, family,
employment, sex, age, etc. Well here in the present case the performance of ABC care home is
not up to the mark if talked about it then there is lack of understanding level due to cultural
factors.
3.2 Advantages of above ICT software
 ICT software has create a render impact o the whole process of the organization. Which
may affect positive impact on the HSC care. ICT software has a various benefits is may
there:
 ICT software is beneficial for the managed all relevant information which are related to
concerning employees and clients.
 This software is helpful to create a different data base in their worker and clients. This
this is very effective to managed all this information.
 ICT software has provide services to users where they forward details to the
organizations without going to the hospital. With the help of that maintain service user
formate in HSC care.
 ICT software has established for the provide better communication system between
clients and staff. In this software effective data base management system which are help
to create a set of all detailed informations.
 These software is helpful to increase working efficiency and working methods.
 These software are helpful to applying new advanced technologies in their said
organisations. It help to analysis the report of the patients and convert them into a report
form.
 It can help to create a effective communication flow with top management to lower
management.
 ICT software provides the facilities to storing retrieving and updating data. With the help
of ICT software it can be easy to view data into different format.

 This system is providing facilities for specifying integrity constraints.
3.3 Potential hazards of providing ICT software to service users and staff
In their organisation there are so many problem is identifying. With the context of ICT
software in HSC department so many technical problem will be faced by the workers and as
well as staff also. In this software there is one big is confidentiality, in this user information and
client personal detail has been lack for due to some reason. This is one major issue in their
workplace because client has build trust on the said company. Lack of proper information, in this
point some time some source of information has been not accurate so in that situation
information is not relevant and valid for the organisation. Further, there is so many new tools and
techniques is available, in an organisation some people are not comfortable with those
technologies are they can't work with that. This problem will create a employee turnover. There
is so many problems which are impact on the whole organisation process. These situations will
create a unhealthy environment in between patients and clients. On the other hand , it may be
possible to access of data facility to the staff and services users by the health and social care
organisation can increase the issues relating to data protection, accuracy, security, security,
relevance, confidentiality. There is so many consequences of breaking data protection, is like
most of the clients are switch organisation and they never trust again on their organisation.
These all are the some of disadvantage of providing ICT software facilities to the service users
and staff by the health and social care organisation.
As according to above sated problem, company has to develop their problem solving techniques.
Where company has develop their some effective tools and techniques with are helpful to
providing resolving all these kind of problems. in their organisation there are so many problem is
identifying. With the context of ICT software in HSC department so many technical problem
will be faced by the workers and as well as staff also. So in that situation company recommend
so many effective tools which are helpful to resolving all these hazards.
TASK 4
Effective solutions to problems of ICT in HSC
Health and social care sector has been on the boom from many years because of such new
practices coming out of it through which a life can be saved and this has taken a great pace in the
current scenario. With its ever increasing case and with the use of information and

communication technologies Health and social care sector has achieved new heights. Through
These communication technologies now doctors and service providers like ABC care home and
others now will be able to communicate in an efficient manner which is good for them and to
deliver best in the world services to the patient it will be helpful. The use of Information and
communication technology is central to social work which is concerned with exchanging
information and sharing activities with different people. Since health care is developed due the
machine now a days have come which haws reduced the work of service providers in order to
serve the patients with utmost comfort and quality and make their diseases reduce up to a level.
These days it has been a significant increase in the technology usage and thus These ICT has
influenced the social care practice in many ways and they are:
 Information and communication technologies do not appear to save time rather what
they do id they have become more formalized and they increase in information
demanded.
 Information and communication technologies comprise of partnership workings.
 Confidentiality is not intact since it is the time of Facebook and my space, it is hard to
assess the benefits and dangers of new forms of personal disclosure.
Information and communication technology if talked about in the present contrast it is
ABC care home, they should be adopting the measures through which certain amendments in the
practices as well as a machines should be brought new in order to make sure that every service
user should be given utmost importance in terms of disease settlement and giving treatment to
them. Proper set of treatment is to be given to the patients in order to make sure that they are
served well and this will make them feel good towards the care home and further care home will
incur machines in order to uplift their standards of work and service providing facilities. The use
of Information and communication technology is central to social work which is concerned with
exchanging information and sharing activities with different people. Since health care is
developed due the machine now a days have come which haws reduced the work of service
providers in order to serve the patients with utmost comfort and quality and make their diseases
reduce up to a level. These communication technologies now doctors and service providers like
ABC care home and others now will be able to communicate in an efficient manner which is
good for them and to deliver best in the world services to the patient it will be helpful. As per

the case undertaken they are not following proper policies that's why they are poor in their
communication effectiveness index. Therefore it should be recommended that mentor should be
taking initiative regarding communicating to each staff members so that they can accomplish
their tasks in an effective manner.
CONCLUSION
From the report it has been concluded that, Communication is an important element in
health and social care among individuals. It benefits the service users in effectively
understanding the needs of people and utilizing the services so that requirements can be fulfilled.
Furthermore, use of information and communication technology can help people in storing the
information and fulfilling the needs of people. From the above report, it can be concluded that
communication is a key elements of Health and Social care. It has important for the all level in
the organization to maintain a good relation between the staff and services users. With the help
of different theories of communication, it has easy to solve interpersonal skills. Along with this,
legislation, charters and codes of practice impact on the communication process in health and
social care. With the application of improving the communication process in a health and social
care setting. With the help of different theories of communication, it has easy to solve
interpersonal skills. Along with this, legislation, charters and codes of practice impact on the
communication process in health and social care.