The Value of Effective IT Systems in Business: A Tesco Analysis

This report provides an in-depth analysis of IT systems within a business context, using Tesco as a case study. It begins by examining the utilization of IT systems across various organizational functions, such as enterprise resource planning, marketing, customer relationship management, and human resource operations. The report then delves into how IT systems contribute to achieving specific business objectives, including increased communication, effective inventory management, and enhanced customer relations. Furthermore, it explores different methods of IT systems in data storage and processing for knowledge management, customer relationship management, data management, and communication management. The report also evaluates the impact of IT systems in supporting value-added change to improve business operations, performance, and sustainability. Finally, the report concludes with a recommendation of practical IT solutions for organizations to improve business operations and achieve their objectives.

Business
System IT

INTRODUCTION...............................................................................................................................3
LO1.......................................................................................................................................................3
P1 Analyse the use of IT systems within different functions of an organisation................................3
P2 Explain how IT systems contribute to the achievement of objectives in a specific organisational
context...............................................................................................................................................5
LO2.......................................................................................................................................................7
P3 Different ways IT systems store and process data foe knowledge management, customer
relationship management, data management and communication management................................7
LO3.......................................................................................................................................................8
P4 Evaluate how IT system can be used to support value-added change for improving business
operations, performance and sustainability........................................................................................8
LO4.......................................................................................................................................................9
P5 Recommend practical IT solutions for organisation.....................................................................9
CONCLUSION..................................................................................................................................10
REFERENCES..................................................................................................................................11

INTRODUCTION
Business information system is related to accumulated set of process that utilise IT
infrastructure for generation with dissemination of required information. Moreover,
information system is designed for supporting decision which are taken by people and linked
with corporation for its processes and accomplishment of objectives (Shaikh and Karjaluoto,
2015). For understanding overall concept of information system Tesco has been selected for
respective report it is British multinational groceries as well as general merchandise. Tesco
was founded in 1919 by Jack Cohen and it is headquartered at Welwyn Garden City,
Hertfordshire AL7 1GA, England. This report will going to discuss analyse the use of IT
system in different function as well as its contribution in achieving objectives. In addition to
this, different ways of IT system store and process for knowledge management, customer
relationship, data management and communication management will going to be discuss.
LO1
P1 Analyse the use of IT systems within different functions of an organisation.
Information technology is the system which provide assistance in managing
information and data in proper manner. There are several ways as well as tools which provide
assistance in effective business performance within correct manner. There are several tools
that will help in effective performance of business and also help in improving productivity.
Tesco information system will help in improving business productivity and performance
within market area. Along with this, effective information technology system will assist in
correct manner for responding business requirement within proper manner. Moreover, there
are several organisation system like data collection, customer relation management,
enterprise resource planning, communication, process improvement, marketing and many
more. All these function of Tesco will performed within effective manner by using
information technology. IT Utilisation in different organisation function are mention below :-
Enterprise resource planning – This organisation function is related with planning of
crucial organisation resources within effective manner (Lohrke and et.al., 2016). Enterprise
resource planning result in significant utilisation of resources in effective manner which help
in gaining maximum results. Information technology framework for big business asset
arranging is huge for decreasing multifaceted nature of association just as ideal usage of
different business assets as per association needs. Data innovation framework is helpful as

this will give prerequisite of asset in current workplace just as future needs of Tesco. This
association will have the option to take right choice and upgrade its working.
Marketing function – Marketing is function of association which is liable for conveying
and advancing items and administrations. Tesco business is delivering top notch items, for
example, garments, shoes and other in vogue items. Utilization of data innovation in
promoting capacity of separate organization will prompt improve its publicizing and
showcasing exercises of association (Yeh, Lee and Pai, 2015). This can be used for elevating
items and administrations to huge market region so as to pull in increasingly more client
towards business. powerful utilization of data innovation in showcasing exercises of Tesco
association will help with increasing serious edge over other adversary organizations.
Customer relationship management – Information system is important for enhancing
customer relationship management system of Tesco with other competitive companies.
Respective organisation customer relationship management is helpful in creating as well as
developing strong relation with existing and potential customers. In addition to this,
Information technology system like customer relationship management is very useful for
Tesco company. Moreover, it also provide assistance in understanding needs and wants of
customers by providing product as well as services that will able to full fill customer
requirements.
Human resource operations – It is most important aspect that has to be conducted by
every business firm. In relation of Tesco company when they adopt advanced technology
within their working then the require skilled workforce. For instance, by utilising software
respective company will be able to scan profile of suitable candidates according to the
requirement from several job provider platforms. Moreover, there are some technology
aspects which can be use by Human Resource of Tesco some of them are mention below :-
 Email – It is most important tool which an business firm can use for promoting
vacancies an business firm have so that candidates can apply for vacant position. For
this purpose, HR manager can send emails to external as well as external both
sources. Such practices will provide assistance to Tesco in leading well qualified
people according to the requirement along with no much cost will occur through
Email as hiring source.
 Online advertisement – It is important function which provided through IT to Tesco
and it help in saving cost related with giving advertisement through print media or

Television. Rather than this, company can have online advertisement which help them
in attracting large number of people through their posts. Moreover, importance behind
this is that people are more open as well as using social media or google for any type
of issue they are facing. Thus, it will result as improved opportunity to have staff
members who will able to work according to organisation standards.
 Video conferencing - It will provide assistance to manager of Tesco Company in
carrying out interview as well as online meetings with staff members. This is feasible
method by which distinct procedures can be conducted with high preciseness along
with schedule can also carried out according to the availability of each and every
individual person.
P2 Explain how IT systems contribute to the achievement of objectives in a specific
organisational context.
Information technology play essential role in improving performance of business and
also help in accomplishing objectives. It has been determine that effective as well as efficient
utilisation of information technology provide assistance to firm in conducting their task
within correct manner and also help in increasing business capabilities (Kim, 2015). There are
numerous function which performed by utilisation of high technology for improving
performance and productivity of business. In addition to this, IT created un such manner
which will provide assistance to staff for performing business activities in better manner for
accomplishing market opportunities. Information technology is utilized to upgrade the
general understanding of clients with association and increment brand picture on
organization. Because of utilization of viable data innovation framework Tesco association
will have the option to achieve its set targets. Tesco is an all around denied organization that
is offering its items and administrations to enormous marker region. This association is
giving top notch items and administrations to client so as to expand reliability of clients. The
fundamental target of Tesco association is to reasonably build business and win benefits. This
association is directing business exercises with the intention of making better relationship
with client and other partner by full filling their prerequisites. The commitment of data
innovation in achievement of Tesco objective is clarify underneath in detail.
 Increased communication – Information technology provide assistance in enhancing
flow of communication in company and also outside the business. Moreover,
information technology help in promoting product as well as services in more
effective manner and it also support in increasing awareness about products (Sidorova,

Torres and Al Beayeyz, 2015). With the assistance of this, Tesco will be able to
accomplish their objectives in better manner and also help in increasing sales.
Effective information flow as well as quick decision making procedure will assist in
increasing employees productivity to perform task in more effective manner. It simple
term it can be said that increased communication help in accomplishing organisation
goals and objectives in better manner.
 Effective inventory management – It is one of the well known and important
function of organisation because inventory management help in keeping right amount
of stock in organisation which result in meeting customers demands. Moreover, it is
important for Tesco to utilise latest technology for managing inventory in effective
manner. In simple term, by managing inventory in effective manner Tesco will able to
fulfil customers’ needs and want appropriately.
 Strong relation with customers – Main motive of Tesco is to build effective relation
with their potential customers (Elysee, 2015). Respective company is offering high
quality products with latest design for fulfilling need of customers and it also help in
attracting customers towards business. IT help Tesco in accomplishing their goals
effectively in required duration.
 Rise of innovation - Innovation is important for association that will help in
improving business exercises just as accomplish wanted objectives. There are
different ways imaginative innovation and framework that will work through data
innovation (Urquhart and Fernández, 2016). Advancement will help in creating
imaginative items that will prompt upgrade understanding of client just as full fill the
requirements of other partner. Ascend in development is just conceivable because of
commitment of data innovation framework in association. This will help Tesco
association to expand its image picture in separate market region just as reasonable
development of business.
 Cost Efficiency: Initially this appears to be exorbitant however it is without a doubt a
financially savvy answer for tending to issues that are being experienced inside
association. This prompts minimisation of exchanges and execution of assignments
inside upgraded way. IT arrangement concerning Morrison contains Microsoft Office
(detailing of reports), email (sending and getting some data), CAD (for planning) and
there are a lot more which can be used by them to ensure that they can outfit their
according to required gauges. Alongside this, when data is put away on framework
and is copied then it very well may be seen and in this way expelled so undesirable

space can be forestalled. This will likewise prompt have same record each time it is
being required. Moreover, likelihood of mistakes inside certain angles like account is
a lot of high when contrasted with machine or programming. This infers higher
exactness can be accomplished in functionalities of association.
LO2
P3 Different ways IT systems store and process data foe knowledge management, customer
relationship management, data management and communication management
The process is related with storage of data by using internal or external medium is
known as data storage (Nguyen, Newby and Macaulay, 2015). There are different recording
media’s which can be used by which data can be retained from system as well as it can be in
several form such as files, objects and blocks. This illustrates part of technology by that
information can be stored either permanently as well as on temporary basis as per required
manner. Some data storage mediums are mention below:
Dynamic storage: As per dynamic storage there is requirement of power for
maintenance of storage. For better understanding of dynamic storage example has been taken
such as RAM which is internal space that always inbuild in every device.
Static storage: These devices are responsible for maintenance of data even within the
situation when power is off. There are several static storage devices some are mention
below:-
 Optical storage: It may be utilising by Tesco company for storing data within
temporary manner such as information for specific particular project. They comprise
of CD’s, DVD’s as well as Blu-rays (Avgerou and Walsham, 2017). Laser bumps are
being used for encoding information.
 Flash storage: It is used by organisation for flash memory which within both
writeable and readable form as well as it can utilise when power is off. Flash storage
includes memory sticks as well as solid state drives within encoded form.
 Magnetic storage: At present company don’t use magnetic storage for making
utilisation of such devices because these are made up of small metals along with
magnetism which are combined with plastic films. Magnetic storage includes
cassettes, hard disks, DAT tapes as well as floppy disk.

 Cloud storage: It illustrate variation of remote that are mentioned above. For instance
Microsoft Azure, Amazon’s AWS and several other vendors within market area who
provides storage space to business firm according to their requirement.
Data management – For data management Tesco can use could storage because it will
help them in securing their data related to probable needs. Moreover, cloud storage can be
used by Tesco anywhere at any time as per the requirement of employees.
Knowledge management – The procedure that is connected with plan, transmission,
utilization and the executives of information inside association is called information the
executives. This is multidisciplinary approach in focuses on accomplishment of association's
targets through utilizing information. It must be adjusted by means of Tesco for formation of
significant worth just as recognize key and strategic key alongside strategic necessities of
association (Chang, 2016). This will permit them in recovering satisfactory information from
database
Communication management – It includes sequential planning, observation,
implementation and scrutiny of different channels by which help in sharing information in
company. When communication will be manage in Tesco they will easy to communicate
within different staff of company in appropriate manner.
Customer relationship management – By using information technology Tesco can
maintain amplified relationship with their customers because it will help them in having
different options by that company can communicate in easy manner. These medium of
communication includes emails, social media, text messages as well as website of company.
It also depict that for an organisation it become easy for company to exchange information
and data within division by maintaining transparency among employees along with data
security.
LO3
P4 Evaluate how IT system can be used to support value-added change for improving
business operations, performance and sustainability.
In an organisation software which will provide assistance to organisation in having
analysing data is explained as information system. This indicates by utilizing innovation
Tesco can change information into noteworthy data that might be used for improvement of
important choices for development in setting of points of view related with future (Cataldo
and et. al, 2020). Association's puts forth satisfactory attempts through which they can be
pioneer inside area they are taking a shot at independent of conditions which wins inside

nation. It will permit Tesco to ensure that they can accomplish their objectives on time
subsequently includes serious situating inside the market. Some critical angles are referenced
underneath concerning associations are:
 Building up decisions: For maintaining sustainability and performance of business
firm, it is overall depended on manner by that decisions will be taken in company.
This also denotes that knowledge has to be retrieved for stored data as well as must be
use via Tesco in adequate according to the requirement (Davis and Comeau, 2020). It
will provide assistance them within developing precise decisions by making sure that
knowledge will utilise by company in adequate manner which is being attained from
KMS.
 Information storage and analysis: In present situation, associations are not utilizing
customary strategies for putting away their information which are as a rule physically
put away on registers or in any of different arrangements like printed version. By
utilizing data framework association can have complete and refined database which
contains fundamental parts of information required by Tesco. An occasion is taken for
recognizing this; firm can decide on administrations from cloud merchants for having
stage, applications or programming and extra room. Furthermore, seller will be liable
for guaranteeing the security of information. It will empower Tesco Company to
utilize data according to their utilization and can likewise benefit it as needs be.
It has been determined that Information Technology will furnish amplified outcomes in
relation of value added services that will provide assistance to business firm in storing as well
as retrieve information whenever it is required and in an easy manner (Freeman and
Urbaczewski, 2020). When management of Tesco retail company will be able to manage
information as well as extract knowledge they will be able to formulate decisions by that
success can be ensured thereby, have long term sustainability within market area.
LO4
P5 Recommend practical IT solutions for organisation
In relation of Tesco, it has been recommended to them that they should have to opt
information technology system within their working because it will provide them suitable or
adequate methods by which their function will get enhanced. Along with this, better IT
solution will provide them gaining high efficiency as well as accuracy in their product and
services which they are offering to company. In addition to this, by using Information

technology, business firm will have preciseness in their finances and transactions through
eradication of any chances of mistake or errors. Moreover, an organisation have to make sure
that they are able to update their system on continuous basis because it will provide them
assistance in elimination of any vulnerabilities which may taken place because of any reason.
Although, Tesco can implement extensible business reporting for conducting financial
operations. Because accounting software packages are responsible for recording as well as
proceeding accounting transactions such as ledger, payroll and several other (Heiat, Heiat and
Spicer, 2020). All these result in gaining suitable outcomes as well as accomplishing
organisational goals and objectives in better manner.
Apart from this, it has been also suggested to Tesco that they can opt for encryption
software so that chances of risk in company get enhance while using information technology
system. Thus, it will become important for company to take appropriate prevention measures
to overcome with such risk and gain better outcomes. In addition to this, in respective
situation they can activate firewall have encryption software as well as also network which
should be monitored for tracking activities which developed on network. This will provide
insight to them within their operations which conducted as well as also provide assistance in
identifying which activity has been conducted by whom. Along with thus, in Tesco access
will be provided to employees on the basis of their roles and responsibilities within
organisation for preventing internal threats which may taken place. Apart from this, Tesco
company should have services from cloud because it will provide assistance in reducing cost
related with having own infrastructure through paying amount which will help them in
conducting out several type of operations in better manner.
CONCLUSION
After going through above discussion it has been summarised that, Information
Technology is important aspect that each and every firm use for ensure that they will be able
to sustain within market for long term. Along with this, IT help in improving the way by
which an organisation can conduct their operations in more effective manner without facing
difficulties. It also helps in building relation with customers by delivering them services on
time. In addition to this, in simple term it can be said that information technology system is
beneficial for an business firm as it will provide assistance in conducting daily operations of
company in more effective manner. Along with this, with the assistance of IT business firm
will able to gain better outcomes and accomplish their goals in required durations.

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