Effective Approaches in Leadership and Management for Healthcare

This report delves into effective approaches in leadership and management within the healthcare sector, with a specific focus on nursing practices. It emphasizes the importance of continuous quality improvement and its direct impact on patient satisfaction. The report examines the role of technology in enhancing patient engagement, including the use of mobile integration and patient-centered tools, referencing initiatives like GetWelNetwork. It also discusses the significance of Magnet Status in fostering a supportive nursing environment and improving patient outcomes. Furthermore, the report highlights the roles of leaders and managers in implementing strategies, ensuring effective communication, and promoting interdisciplinary collaboration. Key aspects include the need for strong interdisciplinary relationships, shared responsibility, and the cultivation of a positive work environment where employee contributions are valued, ultimately leading to excellence in patient care.

Effective Approaches in Leadership and Management 1
Effective Approaches in Leadership and Management
Student Name:
Student ID:
Course Name:
Course ID:
Faculty Name:
University Name:

Effective Approaches in Leadership and Management 2
Effective Approaches in Leadership and Management
Continuous Quality Improvement and Patient Satisfaction
The Nursing practice requires many qualities. It requires specialised skills, knowledge and
independent decision-making skills. It also requires effective leadership and management to
provide continuous quality improvement and patient satisfaction. Quality improvement will
bring significant effect in health care system. Implementation of better patient care policies
will cause a complete health care reform in coming years. Many projects are going on
different countries to achieve higher aims of quality improvement. We need to address
several aspects of health care. (Yoder-Wise, 2014). There is a requirement of reduction of
hospital acquired illness and proper patient engagement is a very necessary part of care.
The management should plan better patient engagement and transform health through
technology. In this way, health care will be more efficient , effective and patient centred.
Continuous quality improvement is required for better patient satisfaction. Patient
information should be quickly accessible between the facility .
Comparative Analysis
There is a requirement of efficient tools for better patient satisfaction. The efficient use of
technology is required to access patient information. There can be a special button offering
them for proper engagement and also enable them to download personal care information.
The patient can be given authorised access depending on the patient condition and age. This
patient engagement technology allows the patient to explore many care option for himself.
Also, this allows the patient to connect with more people with the similar condition. These
approaches have been already followed by GetWelNetwork to promote inpatient centred
tools and resources. The work is at a very primary stage and the main motive is to improve

Effective Approaches in Leadership and Management 3
patient education and health care team which will increase the satisfaction among the patients
and caretakers. (Laschinger et al, 2014) Also, there is a requirement of adapting mobile
integration of mobile technologies which can be accessed for better patient care.
Nurses require IT tools that support patient care . These tools include documentation system
which will support nursing workflow, also clinical decision support and data which can
monitor improvements. These new and advanced approaches need to be adapted and
implemented by the institute leaders. Nurses need to adapt the constantly changing work
environment for the better treatment of the patient.
The Theory of Magnet Status
The nurse has to set higher standards and gain Magnet Status. Magnet status as defined by
Miriam Hospital is a designation given to the hospitals for the creation of Magnet Cultures.
This not only supports nursing practice but also supports decision-making at the bedside ,
involving the nurses to determine nursing work environment hence providing better care and
satisfaction to the patient. The concept of magnet status came existence in 1980. This was to
motivate the nursing staff. Studies have shown that Magnet hospitals have excellent patient
satisfaction scores, safe patient environment, very few repeat admissions and patient overall
have a better outcome (MacPhee et al, 2012) It is important that the nursing leadership and
management should work together to achieve these defined goals. It is necessary to
recognise, organise and accomplish the assigned task and also ensure staff participation
needed to achieve nursing excellence. The role of the management is to identify and utilise
resources required to achieve better patient satisfaction.

Effective Approaches in Leadership and Management 4
Role of Leader and Manager
A leader has to plan, organise and implement various strategies at an organisation level to
meet the excellent quality standard for the patient. It is necessary for a leader to overview that
the policies and procedures are implemented correctly. The nurse managers need to survey
patients periodically. The survey will allow us to work on the weak areas that need to be
improved for better patient satisfaction. There are many actions that a Hospital can take from
its side like by reducing waste, ensuring Medicare reimbursement through patient
satisfaction, different approaches to nursing practices like bedside reporting. There can be
patient education and update the white board.
There should be proper patient communication. By effective communication, a comfort level
with the patient is developed by which patient conveys his pain, fear , shares anxiety.
Listening is a very important mode of communication. It requires nursing skills and attention.
By this nurses can access the situation and problems of the patient. By being a good listener
nurses can provide care at all levels of recovery. Conversations should be held in appropriate
condition. Each patient has its own way to discuss the problem. After the nurse has listened to
all the problems she can talk to the patient.
A better patient care is achieved by mutual trust and striving toward cohesion and tolerance
while managing various conflicts .In management, the goals are established by other people .
It is the duty of the leaders to keep the team motivated to achieve goals. Leaders have to
develop new and fresh approaches to achieve goals. Leaders should be ready to take various
challenges and also accept the ideas from others that they may be holding back. Managers
work to accomplish certain tasks. It is important to ensure that they get the job done without
putting much at risk. Magnet culture helps shared decision making. (Giltinane, 2013). In
order to succeed in a patient care facility, we need to prove mastery in many zones which

Effective Approaches in Leadership and Management 5
include high-quality nursing management and environment that is built with strong
principals.
Personal and Professional Philosophy
Key to providing better quality patient care is strong interdisciplinary relationships, in this, all
the departments of the institute have to work together this not only includes nurses but also
the physicians, pharmacists and therapists. It requires participation and mutual respect among
all the departments. There is shared responsibility towards the patient. During a patient's
hospital stays he/ she comes across all the departments directly or indirectly. Lack of support
from any of the department can lead to patient dissatisfaction. It is important to maintain a
good professional relationship between the management and the subordinate.
Employees at all level must feel that the ideas matter and are of importance, they will
definitely go an extra mile to achieve have the ability to fulfil commitment. True success
comes from true dedication. Achieving excellence in patient care takes a lot of dedication and
constant hard work. It is important to have an understanding and working together as a team.
All the members of the institute have something to contribute. This contribution can make an
institution best in patient care.

Effective Approaches in Leadership and Management 6
References
Yoder-Wise, P. S. (2014). Leading and managing in nursing. Elsevier Health
Sciences
Laschinger, H. K. S., Wong, C. A., Cummings, G. G., & Grau, A. L. (2014).
Resonant leadership and workplace empowerment: The value of positive
organizational cultures in reducing workplace incivility. Nursing
economics, 32(1), 5.
MacPhee, M., Skelton‐Green, J., Bouthillette, F., & Suryaprakash, N. (2012). An
empowerment framework for nursing leadership development: supporting
evidence. Journal of Advanced Nursing, 68(1), 159-169.
Giltinane, C. L. (2013). Leadership styles and theories. Nursing
Standard, 27(41), 35-39.