Leadership Analysis: Alan Joyce's Contribution to Qantas' Success

This presentation analyzes the leadership of Alan Joyce, former CEO of Qantas. It identifies key factors contributing to his success, such as his diverse approach to recruitment and positive leadership style. The presentation also explores methods to measure his effectiveness, including business results and customer feedback. Furthermore, it examines how his leadership has positively impacted Qantas, particularly in building a strong brand image and navigating crisis situations. The presentation references academic sources to support its findings and provides a comprehensive overview of Alan Joyce's leadership and its impact on Qantas's performance and culture.

Management

Alan Joyce is an Irish-Australian
Businessman.
Alan Joyce is recently CEO of Qantas.
It also worked in different functional areas
such as operations, marketing and sales.

About Alan Joyce

Diverse approach: Alan Joyce believed in
recruiting people from different background
irrespective of their caste, culture or religion.
What made Alan Joyce a successful
leader

Leading business in influencing way: Alan
Joyce always believe in influencing people
through its positive leadership approach.

Business results: it is one of the most
effective way to measure the leadership
effectiveness because a good leadership
always brings the positive business results.
Ways to measure their leadership
effectiveness

Customer assessment: it is also one such way
to know the effectiveness of leadership
because a positive leadership always brings
the positive impact on its customers.

Facing crisis situation in effective manner:
the positive leadership approach of Alan
Joyce has helped it in facing the crisis
situation effectively and bring the success.
How Alan Joyce performance contributed to the business success

Positive brand image: Alan Joyce leadership
approach ahs helped Qantas in gaining the
positive approach for its brand as well as
gained the positive customer feedback.

Alan Joyce has followed the positive
leadership approach to lead its employees.
During the crisis situation also, Alan has
always believed in taking innovative
approach.
Conclusion

Hemlin, S., Allwood, C.M., Martin, B. and Mumford, M.D.
eds., 2014. Creativity and leadership in science, technology,
and innovation. United Kingdom: Routledge.
Qantas 2017. Qantas CEO. \[online] Available From: https://
www.qantas.com/au/en/qantas-group/acting-responsibly/our-
leadership.html
O’Neill, R., 2016. The importance of a diverse and culturally
competent workforce. Busidate, 24(3), p.9.
White, L., 2018. Qantas still calls Australia home: The spirit
of Australia and the flying kangaroo. Tourist Studies, 18(3),
pp.261-274.
Muenjohn, N., McMurray, A., Fernando, M., Hunt, J.,
Fitzgerald, M., McKenna, B., Intezari, A., Bankins, S. and
Waterhouse, J., 2018. Leadership. Cambridge University
Press.
References