Effective Management and Leadership Strategies in Organizations

The assignment examines the critical roles of management and leadership within organizations. By analyzing key theories and real-world examples, it highlights how effective leadership can enhance team performance and drive organizational success. The study also discusses the challenges faced by leaders and managers in today's dynamic business environment.

Working with and Leading
People

TABLE OF CONTENTS
INTRODUCTION...........................................................................................................................3
TASK 1............................................................................................................................................3
1.1 Prepare documentation of recruitment and selection process...............................................3
1.2 Impact of legal, regulatory and ethical considerations to the recruitment and selection
process.........................................................................................................................................4
1.3 Part of the selection process..................................................................................................4
1.4 My contribution to the selection process..............................................................................5
2.1 Skills and attributes needs for leadership..............................................................................5
2.2 Difference between leadership and management..................................................................6
2.3 Leadership styles of different situations...............................................................................6
2.4 Motivate staff to achieves objectives....................................................................................7
TASK 2............................................................................................................................................8
3.1 Benefits of team working for PM Company.........................................................................8
3.2 Importance of working team as leader and manager............................................................8
3.3 Effectiveness of team to achieves the goals..........................................................................9
4.1 Factors involved in planning the monitoring and assessment of work performance............9
4.2 Development needs of individual........................................................................................10
4.3 Success of the assessment process......................................................................................10
CONCLUSION..............................................................................................................................11
REFERENCES..............................................................................................................................12

INTRODUCTION
Leadership is the ability of guiding and motivating people of team or enterprise in better
manner. Human resource are paramount part of an organisation include employee and employer
which help in working organisation in effective manner. Working with individual who are
leading is essential for managing the business organisation according to business requirements.
UPS is one United Kingdom's biggest largest organisation which is facing some issues related to
management, leadership and administration of enterprise leading to consumer number decrease.
The report is being developed over the organisation to use the selection, recruitment and
retention procedure for meeting better working environment (Azhar, 2011). It will also
understand the leadership influence and styles along with enabling the working in team in better
manner.
TASK 1
1.1 Prepare documentation of recruitment and selection process
This is indispensable to maintain personnel administration within UPS. The company
service to whole UK and is famous for their better and effective services. They are facing the
problems and issues linked with their management and leadership in past few years. They need
to hire more candidates with innovative skills of working, great abilities, eligibility and creativity
for certain working profile. Human resource division should select and recruit those candidates
that are qualified working environment. In order to meet the determined outcome in better way,
this enterprise should opt better selection, recruitment and retention technique. Here are
mentioned some of the major elements for hiring and recruitment person:
Documentation process of recruitment and selection
Job Description:
Job Description
Job Title: UPS Manager Company Name: United Parcel Service
Role Type: Permanent Hours: Full Time
Salary: £25000 and more Last Date: 21/02/2018
Working with UPS
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As the UPS is one of United Kingdom's largest parcel organization in order to improve the
working environment. The organization also render better development opportunities to worker
along with evolution of skills and their attitudes. Store manager has crucial role in the company
which assist in meeting the competitive edge of enterprise.
Role and Responsibilities
You will play the major part of organisation who need to control and handle whole organisation
stocks in a proper manner to meet determined outcome. You are also accountable for managing
proper and positive working environment. You as a manager need to use your qualities for
helping and managing consumer and their services. You have profit inspection, minimising the
price, process knowledge and catering high performance working within organisation.
Expectations
 Strong communication skills
 Working skills in even high pressure
 Managing good relations among consumer
 Deal with issues and resolve the challenges
 Ability to meet the determined target
Note: Concerned applicant can send curriculum vitae to official id of company.
Person Specification:
Name: Ms. XX YYY
Address: 21 Royal Street, Birmingham street, UK
Mobile Number: ….......
Email:
Carrier Goals: To become the part of a developed company that render same opportunities to
evolve my basic skills and my potential.
Qualification of Academics:
 Bachelor in Sales and Marketing
 Post graduation in HR and Management
Experience:
 Internship with AOL with 6 months
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Competencies:
 Acquainted with Microsoft ASP, Java script ,NET.
 Communication skills excellency
 Time punctual
 Innovation
 Leadership and management skills
Declaration:
I solemnly announce that entire data rendered are verified and real to my knowledge.
Terms of Employment: It is require for each and every worker to follow the terms and
guidelines of organisation in order to meet requirements of organisation. The office time would
be 9:00-5:30 and all the employee should be on time. Dual employment would be considered
against the organisation ethics. Organisation would be offering £25000 to manager who has to
engage their all efforts for the sake and development of UPS.
Application Form:
EMPLOYMENT APPLICATION FORM
Personal Information:................ Date of..........
Name:
First......... Middle............. Last.....................
Address: ________________________________________________________
Alternate Address: _____________________________________________________
Contact Information …....( )......... ( )
Home Telephone Mobile_____________________
How did you learn about our company?
___________________________________________________________________
Position Sought:______________________________________ Available Start.................
1.2 Impact of legal, regulatory and ethical considerations to the recruitment and selection process
The regulation and terms influence the recruitment and selection process in the company.
It is my responsibility as an HR manager, to aware and inform the rules and laws for process of
recruitment. The influence of legal, ethical and regulation on the hiring and selection procedure
which is mentioned as below:
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 Impact of Age Regulation: The process of selection and recruitment support few benefits
to some older and young worker. UPS can prefer different age and types of worker for
promoting the skills and abilities and better work. Employment Right Act: It is essential for UPS HR to examine the candidates and their
criminal cases before going to next level of recruitment procedure.
 Gender Discrimination Act: This company should manage the law of gender
discrimination. Company can prefer or change the workplace into more diverged working
environment in order to meet creative and different innovative plans.
Since the company is aiming over the better sales and good management system, this is
essential to focus over the energetic applicants along with better competences (Chi, Lan and
Dorjgotov, 2012). Though, there is no complex and haphazard work there, company can choose
the techniques such as stimulation of performance, interview, tests and application form.
1.3 Part of the selection process
In the next step, UPS HR will make their participation in the procedure of selection and
recruitment in effective manner. Due to imbalance in the working staff, lack of leadership skills
and management process, the organisation has been facing the issues and conflicts within their
working environment leading loss in potential consumer. As the HR manager of this firm, I need
to make use of effective approach or method of selection following certain essentials steps in
better manner which is described here: Selection of recruitment & Selection team: Through the help of human resource
management, one can meet skilled worker criteria within their workplace. UPS need to
hire three staff members along with others employee. This is my work to organise proper
hiring team and procedure including one CEO and director for better leaders within
organisation and managing employee for further work. Short List Candidates: Firm undertakes the interview procedure in which qualified
applicants can be finalised. HR provide this final list of short listed candidates which
have been eliminated for final interview round. Interview Process: After the short-listing procedure of new or finalised candidates, the
company manager recruit new skills and activities to ensure worker interview.
 Final Appointment: This is the last phase in which the organisation manager render the
letter to applicant offering appointment and being the employee of organisation.
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1.4 My contribution to the selection process
This is fundamental to prepare some selection procedure documents which is the duty of
HR and as the human resource manager of UPS, I am accountable for whole activities (Bolman
and Deal, 2014). I have manage d the activities or promotion and advertisement of requirement
of new applicants along with the undertaking the whole procedure of hiring and selection of
worker at appropriate job-profile.
Leadership Influence:
It is paramount for enterprise that each and every worker should imply concept of
working with leading people. Leaders as well as manager are often play the same job or duties
but leaders are considered as organisation's backbone whereas manager of the support of teams
and employee of an enterprise. There are several types of leadership including positive and
negative which is required to adopt by UPS for influencing the management and leadership
system of enterprise.
2.1 Skills and attributes needs for leadership
The UPS organisation's director has determined to expand their business organisation
through employing an individual or leader on whom they can rely to expand their business
company. This is essential for company to initially decide whether the person is qualified enough
to meet the requirement of business organisation and carry out good management system within
the enterprise. Here are explained some of the attributes and skills which is needed for such
person that is mentioned as below:
 The individual need to have some specific skills and qualities in order to meet the
expansion requirement of organisation but this is very essential for him to have
leadership qualities in order to grow and develop enterprise (Walumbwa, Avolio and
Aryee, 2011).
 The individual that will UPS adopt should have the manager attribute such as determinate
personality, decision-making skills etc. in order to guide whole worker group of
organisation as well as meet the requirement of staff. The individual should be aware of
ways and method through which company can meet targetted goals and objectives in
better manner.
 Leaders are responsible to manage whole staff members including employee and
employer of enterprise in order to work in coordinated way.
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2.2 Difference between leadership and management
Management and leadership both seems similar with each other while an individual is
learning but there is huge different between both of the terms which is mentioned as below:
Comparison Leadership Management
Meaning Leadership can be defined as leading or
directing some group of people or individual
in certain way to meet the purpose or goals
(Drennan, 2012).
Management refer to the
administrating and controlling
procedure for the company.
Basis This help in building the loyalty and
credibility among the employee.
Company;s function is the
basis of management.
Power These help in motivating and influencing the
worker or people in better way.
Management function is to rule
or control the workers.
Focus Major motive of having leader is to bring
encouragement and change in the existing
system.
Management or manager are
aiming on the company's
stability and better working
system.
2.3 Leadership styles of different situations
According to different situation and circumstance, distinct styles of leadership can be
optimised by an organisation to meet different outcome. This style of leadership render each
worker right to involve and participate in the process of decision-making along with encouraging
worker the suggestion. In development case, autocratic style of leadership can lead UPS toward
worker dissatisfaction and loss in their credibility in context of organisation. Paternalistic style of
leadership can direct UPS in higher imbalance in the organisation management and
administration department which UPS is facing right now as it states that manager is able enough
to make proper decision of enterprise. On the other hand, United Kingdom is supporting
autocratic theory of leadership which render proper satisfaction among worker, manage the
relation between employer and employee along with supporting them right to engage in the
decision-making activities of organisation.
United Parcel Service is suffering bad management and employee issues and are enable
to retain their existing worker which has recently faced the loss of 100 workers. Paternalistic
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leadership styles will be inappropriate for such environment as they are already facing bad
employee relation issues. The organisation need to implement some effective decision and
change their style of leadership to democratic. This is supporting for both organisation through
helping in gaining better consumer relation or retention along with diverged ideas or opinions
over better conflicts situation and workers as well through supporting their basic rights and
rendering proper reason to stay (Works with Leading people, 2017).
2.4 Motivate staff to achieves objectives
There are various techniques and methods that help in employee motivation that help the
company in meeting the organisational goals. For this, Maslow's need model of hierarchy
framework can help that includes the theory of X and Y. This enterprise can utilise this model for
better stimulation of worker's values and morals to meet better productivity and target. Here are
mentioned the hierarchy theory model which is mentioned as below:
 Reasonable Payment: An organisation should follow better wage to their whole worker.
If employee are indulged with the provided wage provided by UPS, it will stimulate in
better manner. Manager is liable for worker need fulfilment and meet their level of
satisfaction. It is required to have better wage for enhancing the worker quality and retain
worker.
 Fair Worker Treatment: It is essential to treat fairly to worker in order to meet better
work productivity. It help in maintaining better and stimulated staff members. United
Parcel Service can also opt various motivation need model within their company for
better work (Terkel, 2011). It is needed for a manager to satisfy the demands and need to
encourage the internal workforce of UPS. This is essential for me as the manager of
organisation to meet the staff members in polite and equal level without any
discrimination on the level of their race, region, gender and other elements.
TASK 2
3.1 Benefits of team working for PM Company
The company has to manage the team work activities in United Parcel Service in order to
manage their performance and build consumer base. The team members are delivering better
skills and quality performance for meeting the goals and objectives. It is essential for leader to be
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more attentive and aware in regard of development of team and meeting the targetted objectives.
Here are mentioned some of the elements which can aid in meeting the level of success: Effective Growth: In order to grow and evolve within an organisation, company to meet
elements of work. It aid in completion of task in more effective manner which can help in
meeting the desired objectives and goals that can not be met by an individual's sole
efforts.
 Employee Relation formation: Organisation worker require to maintain the relation in
efficient manner (Morrison, 2010). United Parcel Services need to manage some eligible
and qualified members of staff for attaining the objectives of business. Manager and
leader should have credibility over them and should include innovative thoughts or ideas
for services and products.
3.2 Importance of working team as leader and manager
UPS was one of largest parcel organisation in United Kingdom which has been
constantly falling cause of poor workplace management and leadership skills. It is required to
understand the need of team-working by leader or manager of organisation in order to meet their
goals. Here are described some of their roles: Management of Performance: Leaders of UPS are controlling and managing the
worker's performance through boosting their values and morals. Team worker: Leader lead to organisation toward the achievement for which they work
in coordination of teams. Where, manager control and track the worked task for better
outcome. Coordinator: Manager and leader play major role in event coordinating activities and
operations within UPS. This can influence in positive and negative manner helping better
work quality.
 Implementer: Both of these implement the activities for achieving goals and meeting
desired outcome.
As a team, there are various conflicts and issues that the members and leader has to face
in order to achieve their objectives and target in their best way. A company or a team optimise
several ways and approaches that they can optimise in regard of achieving their business
objectives and deal with those conflicts that are restraining their growth and development. The
leader initially require to recognise the issues and its root in regard of seeking the major issue.
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After identifying the issues, proper investigation of major cause of problem will be made. In
regard of achieving those objectives, after evaluation of major cause, team leader or organisation
will implement suitable methods and approaches in order to achieve outcome in more significant
manner.
3.3 Effectiveness of team to achieves the goals
Business world is being more competitive that need to be organised by teams. While
performing in other environment of working, it is required for enterprise to experience and
knowledge diversity need within United Parcel Service. Team working help in overcoming from
different activities and challenges which company is facing right now. This help in meeting
proper behaviour at work and dedication within the organisation (Lev, 2013). Thus, as per the
model of Belbin's team, team working aid in meeting the determined outcome in better manner.
Belbin's team: Team role refer to the behaviour which can identified
Teams should develop their productivity and performance along with their behaviour for
themselves. Members should respect effective and efficient technique for enterprise management
of work which can lead overall enterprise to better outcome.
 Shaper: This sort of leader are often more focused and task oriented aiming over the
strategies shaping practices to meet their task effectively.
 Implementer: These are the individuals with open mind and focus over the execution of
practices.
 Completer: These individuals are not often worried about the performance manner but
aims on the completion of task within certain time.
 Coordinator: These are the leader who tries to cope up between the individual and work.
They aims on the management balance between the employee satisfaction and
completion of task.
 Team worker: These are the individual who work on building relationship with other
members as well as prefer to perform within a group.
 Resource investigator: These sort of individuals who often more focus over the
evaluation of points and manage contracts.
 Plant: These individuals who are more creative and imaginative. These provide ideas to
the entire team.
 Specialist: These individuals are expertise on some technical abilities and skills.
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 Evaluator: The person analyse the entire process or thing properly before undertaking the
major decisions.
Hence, through the a leader can easily deal with conflicts emerged within the working
company. As a leader of the organisation, the manager require to manage the working activities
balance along with undertaking the workload among the team members in regard of controlling
and teaching the team.
4.1 Factors involved in planning the monitoring and assessment of work
performance
Performance management is the shared consideration among
individual help in meeting company goals. Procedure of performance
management aims over the competencies building, appraisal, workforce
betterment and development of worker's performance. There are various
methods to measure their work performance such as 360 degree feedback,
time management, service and productivity analysis etc. There are various
approaches and methods which can help in evaluating the worker
performance along with controlling plan in better manner which is
discussed here: Performance Evaluation: Company aid manager in worker's
performance cheeking activities which can assist in measuring the
work position of United Parcel Service. This is essential for staff to
complete the assigned work within the certain period of time. Sample Method: The enterprise render to control and maintain the
quality of work to attain the goals and objectives within certain time
frame. Interview: This help in evaluating the abilities and knowledge of
organisation that help in considering the skills of worker and their
selection on right place. It support data which is related with skills or
knowledge of employee which is fundamental for worker. Consumer and Client Evaluation: It is essential for United Parcel
Service to analyse their potential clients and consumer which can help
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with future and present plans or strategies of organisation (Spillane and
Healey, 2010). It can help consumer amount, their values and meet more
customer base. In order to develop the skills and abilities, one need to
develop the PDP plan which is discussed here:
Professional Development Plan:
Focus
Area
Where
now
Will be Activity Resources Timings Reward
Present
ation
skills
Good in
communic
ation but
feel
hesitation
and
nervousne
ss while
presenting
thoughts
or opinion.
Confident
classroom
communicator
Giving
presentations on
a regular manner
so that it comes
in practice
Laptop,
MS
PowerPoin
t software
I week Promotion
as a senior
presenter
in the
company
Writing
skills
Lots of
grammatic
al
mistakes
in my
written
matter.
Matter written
effectively
which can be
thoroughly read
Taking English
tuitions so as to
learn grammar
in a better
manner so that it
can be used
while writing the
content
Grammar
books,
good tutor
2 weeks Recognitio
n in front
of whole
staff
members
Team
working
skills
Having
creativity
and
innovative
Effective team
worker having
good
cooperation and
Conducting
more employee
engagement
programmes so
Creative
Employer,
games can
be
15 days Getting an
award of
best team
in whole
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ideas,
good
communic
ator
coordination
with each
member of the
team.
that employees
relationship can
be improved
organised organisatio
n
4.2 Development needs of individual
United Parcel Service is famous for their services of courier in the
globally. The organisation is popular for their better services within the set
time period not only nationwide but different parts of world. The company
need to meet skills and knowledge of worker who require proper training
and development sessions. Here are mentioned some of the styles of
leadership which organisation can organise:
Training Requirement Analysis: This is needed to evaluate
development and training requirement within the organisation. There are
various other factors which might influence the whole programs. The major
purpose of such activities is to meet objectives and goals. Employee require
to adopt new information and technologies for organisation development
along with meeting desired outcome (Nienaber, 2010). A company can meet the
desired outcome and smooth operation functioning through new
information, technologies, knowledge and proper training and development.
Here are described some of the process of development and training for
employee:
 Grooming and training.
 Organisation's objectives.
 Training aim.
 Training style selection.
 Training procedure analysis.
 Management of aims and objectives.
4.3 Success of the assessment process
The leadership and management has to cop up with various problems
and issues for meeting the training procedures. The worker need to
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evaluate worker's performance in order to understand the issues and meet
their requirement of organisation. An employee mus deliver the training and
development facility to suit in the external and internal workplace. It is
required procedure that also optimise the introduction of knowledge and
skills need within the enterprise. The act of leadership support the trust and
dedication within the worker along with manager for creating loyalty among
worker (Leadership and management, 2017).
The management of UPS has to develop the strategies and plans for
proper operations functioning. Manager and leaders has to function similar
but has a minor difference. By setting leadership standards and
organisation management. In order to sustain within competitive industry,
organisation can grow (Peterson, 2011). Development and training programs is
needed within the time period for stimulating and meeting worker to meet
better or efficient work within the workplace.
CONCLUSION
It can be concluded from the above report that this is indispensable to
maintain personnel administration within organisation. The company service to whole UK and is
famous for their better and effective services. A company can meet the determined
objectives and manage their working environment with the help of team
working activities. In order to enhance the quality or performance of an
organisation, they need to develop internal working environment of
company which can lead them toward level of achievement. There are
various style of leadership such as autocratic, paternalistic and democratic
leadership which can be followed by business organisation according to
different circumstance but most preferable style is democratic now in
United Kingdom.
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REFERENCES
Books and Journals
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for the AEC industry. Leadership and management in engineering. 11(3). pp.241-
252.
Arnold, R., Fletcher, D. and Molyneux, L., 2012. Performance leadership and management in
elite sport: recommendations, advice and suggestions from national performance
directors. European sport management quarterly. 12(4). pp.317-336.
Chi, H. K., Lan, C. H. and Dorjgotov, B., 2012. The moderating effect of transformational
leadership on knowledge management and organizational effectiveness. Social
Behavior and Personality: an international journal. 40(6). pp.1015-1023.
Bolman, L. and Deal, T., 2014. Leadership and management. Christian Youth Work in Theory
and Practice: A Handbook. p.245.
Drennan, J., 2012. Masters in nursing degrees: an evaluation of management and leadership
outcomes using a retrospective pre‐test design. Journal of nursing
management. 20(1). pp.102-112.
Morrison, K., 2010. Complexity theory, school leadership and management: Questions for theory
and practice. Educational Management Administration & Leadership. 38(3). pp.374-
393.
Lev, A. I., 2013. Transgender emergence: Therapeutic guidelines for working with gender-
variant people and their families. Routledge.
Nienaber, H., 2010. Conceptualisation of management and leadership. Management
Decision. 48(5). pp.661-675.
Peterson, B., 2011. Cultural intelligence: A guide to working with people from other cultures.
Nicholas Brealey Publishing.
Spillane, J. P. and Healey, K., 2010. Conceptualizing school leadership and management from a
distributed perspective: An exploration of some study operations and measures. The
elementary school journal. 111(2). pp.253-281.
Terkel, S., 2011. Working: People talk about what they do all day and how they feel about what
they do. The New Press.
Walumbwa, F. O., Avolio, B. J. and Aryee, S., 2011. Leadership and management research in
Africa: A synthesis and suggestions for future research. Journal of Occupational and
Organizational Psychology. 84(3). pp.425-439.
Online
Leadership and management. 2017. Available Through:
<https://managementstudyguide.com/leadership-management.htm>.
Works with Leading people. 2017. Available Through: <https://hbr.org/2015/06/leading-people-
when-they-know-more-than-you-do>.
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