BTEC Unit 4: Management and Operations Report - Sainsbury's Analysis

This report provides a comprehensive analysis of effective management and operations within a retail environment, specifically focusing on Sainsbury's. It begins by defining the roles and characteristics of leaders and managers, exploring relevant leadership theories like situational and contingency theory, and applying models such as Adair's model of leadership. The report examines the importance of both leaders and managers in achieving organizational goals, and assesses the strengths and weaknesses of different management approaches. Key operational approaches, including Total Quality Management (TQM), Just-in-Time, and Kaizen, are explained in detail. The report further highlights the value of operations management in achieving business objectives, such as cost minimization and enhanced performance. Finally, it discusses factors influencing business decisions and operational management, concluding with a summary of the key findings and recommendations for effective retail management.

EFFECTIVE
MANAGEMENT AND
OPERATIONS IN RETAIL
STORE

INTRODUCTION...........................................................................................................................4
MAIN BODY..................................................................................................................................4
P1 Define various role, characteristics of leader and manager....................................................4
Both managers and leaders are very important for helping and organization to achieve its goals
and objectives. The theory that is going to help Sainsbury in achieving its objectives is
explained as follows:...................................................................................................................4
M1Analysis of role of leaders and manager through theories.....................................................5
P3 Apply models with system leadership....................................................................................6
M2 Asses ton strength and weaknesses of situation in working environment............................7
P4 Explain key approaches to operations of leaders and manger................................................7
.P5Expalin importance and value of operations, management in achieving of business
objective.......................................................................................................................................8
P6 Factors affecting business environment in taking decisions and operations of management
...................................................................................................................................................10
CONCLUSION..............................................................................................................................11
REFRENCES.................................................................................................................................12

INTRODUCTION
Management operations are those type of operations which deals with administration of practices
that creates highest level of efficiency possible within an organization. These operations are
focused over utilizing of labour and resources in such a manner that they help in achieving of
goals and objectives of an organization with full efficiency. Scope of these are very wide in
nature because they deal with all kind of aspects which are very important for an organization to
grow and helps them in achieving of goals and object. This file is going to be based over
Sainsbury which is based in UK and has its headquarters in London. Things to be covered in this
file are various theories related to management and leadership, characteristics of leadership.
Then under a situation role of manager is going to be explained. In the end strength and
weakness has to be assist.
MAIN BODY
P1 Define various role, characteristics of leader and manager
Leaders and mangers are very important aspect of an organization like Sainsbury. It has an very
important role to play with this organization as it is going to lead towards increase in growth.
Role of Leader in Sainsbury
Coach: Being a leader it is the responsibility of motivating other to perform work in effective
manner. This is going to help leaders of Sainsbury in a manner to increase efficiency of
employees performance towards achieving of task (Deshmukh and Mohan, 2016).
Role of manager in Sainsbury
Developing of Talent: This means that it is the responsibility of managers to select those
candidates that are qualified for the job. Sainsbury is going to be benefitted from this in a manner
that quality of employees is going to improve. Only qualified candidate is going to be selected.
P2 Examine role of manager and leader in an situation
Both managers and leaders are very important for helping and organization to achieve its goals
and objectives. The theory that is going to help Sainsbury in achieving its objectives is explained
as follows:

Situational theory: In this theory it has been mentioned that leadership changes as per the
situation that is there at work place. This can be better understood as if Sainsbury sells its 1000
products per day to meet an immediate order. In this case the manager has to take decision to
make employees work for extra hours. Role of leader is going to be that it is required to motivate
employee to perform work in efficient manner to complete the order.
M1Analysis of role of leaders and manager through theories
An organization is required for management and leadership in a manner that it has to play
very important role that is controlling of operational activities to be performed in an
organization. This is done to achieve success within an organization, For Sainsbury theories that
are going to be beneficial for achieving this has been explained below:
Contingency theory: Within an organization various activities are there that is required
to be performed upon day to day basis. This can be understood through example like if workers
of Sainsbury has gone over a strike. Then the company has to face various problems of getting
raw materials from local suppliers and then only urgent order can be completed. In case of
leaders they are required to work as a guide that is going to encourage workers to complete the
work according to the task requirements. This is also going to help in accomplishing of urgent
orders (Ciravegna and Brenes, 2016).
System theory : In this theory it is very much essential to follow a system that is going to
help in achieving of task. This enables the management within an organization to create the
condition and make organizational strategy which is going to make all persons of every
department to work in efficient manner according to its potential. This can be understood
through example like Manager of Sainsbury has set-up its quality standards while manufacturing
its products. In this case the role of leader is going to be that all members working is going to be
achieved quality in work set-up by managers.
P3 Apply models with system leadership
Adair model of leadership: Such model is focused upon function of leaders that has meet needs
of individual, maintains the team and has achieved the task. This theory has stated that in order
tom perform the role leaders are required to follow eight functions:

 Defining the task: Under this an leader is there for determining of an objective that is
clear for making all team members believe towards achieving of goal. Smart objective
should be there. Planning: The leaders are responsible towards searching of another ways over taking
decision which can be done by providing solution and suggestions through team
members. Implementation is evaluated with plan for exceptional circumstances. (Chou,
Chuang and Shao, 2016). Briefing: In this leaders has to develop an effective and better working conditions at
workplaces. It has been able to motivate employees and consider it an very important
thing. Controlling: Leaders needed to develop self control, good control system and effective
utilization of skills that are present in employees and assigning them work accordingly.
Leaders are require to use minimum resources and gets maximum benefit from it. Evaluating: Leaders are required to perform evaluation over several aspects of the
employees working in an company. These are to be done over employees, skill,
performance in order to proper modification. . Motivating: Under this functions are responsible in order to motivate their team members
to gain effective results out of it. Leaders should provide rewards to employees to
perform better. Organising: Under this functions, leaders are required to organize team members, work
and organization effectively fro achieving of effective results. Main purpose should be to
clearly conveyed to the team members for implementing change in an organization.
 Setting an example: As per this leaders are required to set an example of goods among
team members and this is going to motivate team members of whole team. That is going
to lead towards achievement of task.

M2 Asses ton strength and weaknesses of situation in working environment
There are different approaches that can be followed by Sainsbury for accomplishing of work as
per requirement of company. There are various kinds of strength of approaches and they are as
follows:
Strength of situational approach : These has helped management and leaders for
finding of effective solutions over an issue and problems an appropriate decision should be taken
that is going to support the situation of issues, problems for taking appropriate decision which
has to be supported in an situation. As a result objective this can accomplish as per desire of
Sainsbury.
Weakness of situational approach: Problems has to appear at any time under any
situation lack of management and leadership skill has effective decision that has to be taken by
managers and leader. This is going to help in finding of relevant solution for an problem that has
occurred and can hamper productivity (Chen, Wang and Jiang, 2016).
P4 Explain key approaches to operations of leaders and manger
Managers and leader has an very important role to play for providing support to an business firm
towards growth and success within market place. Performing of activity has properly manage
and leaders in Sainsbury are required to follow some approaches over operational management
and are explained as follows:
Total quality management (TQM): Manager in Sainsbury has been utilizing of best
quality of raw materials. Manager is required to make customer peruse customer for buying
products of high quality. Leaders has an role towards working of staff by training them over
technical aspect to improvise products.
Just in time: In this approach benefit of manger in Sainsbury and has analyze to
inventory situation and keeping in mind customers needs with raw materials and other resources
has to be available. That is why role of leader is to motivate the employee is to achieve a task by

utilizing of resources in appropriate manner. This has benefitted in reduction of wastage under
proper manner.
Kaizen theory: Core theory is based upon manufacturing and role of manager is to
provide high and latest technology to employees for reducing wastage of any kind. Also leaders
has to incorporate knowledge upon work force and then uplifting in technology is done which
results into high profit making.
.P5Expalin importance and value of operations, management in achieving of business
objective
Operation management is very essential because it is helpful and the company has to be
improving it performance in overall manner and also generate profitability within marketplace.
This has been related with different types of system that has been used for execution of important
tactics and this leads towards improvising of performance overall in an company. In context to
this the importance has been explained as follows:
Evaluations of business activities: It is very much essential because it helps in reduction
of all the unnecessary things required in operations. This can be understood through example like
shortage of raw materials and stock over flow, etc. In this an operational management has to be
assisted and management is required to do an identification of needs and requirements properly
so as the staff has to order and keep those entities that has been required as per customer’s
demand. It is going to be an individual that has to keep upon executing within the business and
its evaluation. As this is going to be very helpful in execution of the given duty and stop from
doing anything that is illegal and unlawful (Chen and Yang, 2018).
Cost minimization: Such method of operating management has to be very useful in
reduction of cost. Through execution of important factions is going to be helpful in leading
towards saving of cost. This saved cost can be utilized while performing of other business
activities. So, as a high profitability can be generated. SAINSBURY has to take care at the time
of introducing new procedure and activity which are not productive. As this is going to promote
more cost that is going to influence an organization for accomplishing of goals and targets.
Enhance performance: Managing of operations division is very useful as it inspires the
working employees and manger of an organization for achieving of goals, aims and targets
within the time. Through this the individuals representing SANSBURY has to accomplish its

objectives productivity as this has to be encouraged with the workers will over rising in profit
and improving of performance in proper manner.
Time management: This is main merit in an management with operations and this is
going to be very useful upon dealing with time in appropriate manner. Through effectively
managing of time, productivity and performance of employees with other members of an
organization is to be increased. Management of time is going to be proven to be very useful for
SAINSBURY for satisfying the urge of customers within timely manner.
Importance of operation management
Control and Distribution Systems: Through this operation management is going to be
helpful for an organization in a manner that this is going to be helpful in supplying both the
product and services according to demand. Organization like SAINSBURY has been using
operations management to control and distribute the resources. According to different functions
to be performed within an task. (Banerjee and Mishra, 2017).
Transformation of raw material into finished goods/services: Operations of
management is a very important thing for an firm which is helpful in producing its product out of
raw materials. SAINSBURY has to utilize TQM in order to manage the quality of its product and
has been done over by monitoring of the process of production from first to the last stage of
developing a product.
Value of operation management
Ability to increase productivity: Management in operations is going to be proving to be a
valuable for an organization in enhancing of its production because the concept is formed upon
managing the process of manufacturing. Through this a better quality product has to be
developed that is going to enhance productivity and its performance over an organization in a
market.
Better Quality Goods and Services: Operations management is an valuable for an
organizations. This is going to be helpful over enhancing of quality of product. This has to be
done in SAINSBURY through utilizing of TQM. As this is going to lead towards quality
assurance in the product that has been developed.

P6 Factors affecting business environment in taking decisions and operations of
management
External environment factors cover that aspects or an element that can have influential
impact upon business which is going to be operations of a firm. Due to this no consideration at
factory development strategy is required. Also business consideration has to base on two factors
that are internal and external that affects business in negative and positive manner (Artto, Ahola
and Vartiainen, 2016).
Internal factors:
Organisational culture: This is considered to be an inner element that has to be straight
forwardly influenced through leadership and management. Manger and other senior
professionals are capable over setting up an positive structure through treating employees
without showing any kind of discrimination on the basis of its position, religion, sex and so on. It
is going to provide chance to everyone working within SAINSBURY for delivering of idea and
giving opinion freely. Such ideas are going to help in generating of a competitive advantage
upon its rivals. Under any kind of situation if leaders and mangers are not able to make a right
organizational culture then company has to face negative impact and loss in monetary form.
External factors:
Customers demand: This is going to be considered as the stakeholders of an
organization needs and wants are required to have an impact upon revenue. Profitability
and market shares of a company in very considerable manner. SAINSBURY is dealing
with cloth and food segment which is going to be an important thing for the manger of an
company. As it gives acknowledgement market and customers needs are to be kept in
mind. This leads in helping an organization for making strong position in a market. In
context to this manager of SAINBURY is required for carrying out an research over
market through utilizing of secondary resources like internet surveys etc. So, as the
demand of customer has to be completed within timely manner. Main role of leader has
to encourage the workforce and the performance researching and manufacturing work
properly. It is helpful to an organization in getting desired results(Accorsi and et.
al.,2018).

CONCLUSION
From the above file it is clear that all managers and leaders has an very important role to play in
an organization like Sainsbury. Also the concept of management operations is covered which
says that these are those kinds of operations that is necessary of an organization to work
smoothly. Then theories related to various organization is covered of management and leadership
also various approach of role of leaders has been discussed. Then factors affecting business
environment has been covered.

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