Management Skills Report: Analyzing Leadership at Boots Healthway

This report examines the importance of effective management skills, particularly within the context of Boots. It explores key elements such as technical, human, and conceptual skills, highlighting their significance in addressing employee demotivation and boosting productivity. The report emphasizes the value of motivation, decision-making, and problem-solving in managing and developing staff, discussing how these skills influence employee performance and contribute to business success. It further analyzes the role and influence of management within Boots, emphasizing the impact of managers on employees and the importance of performance management systems. The report concludes that strong managerial skills are crucial for motivating and retaining employees, recognizing employees as valuable assets for achieving company goals. The report references academic journals and books to support its findings.

MANAGEMENT
SKILLS
Table of Contents

INTRODUCTION...........................................................................................................................3
MAIN BODY..................................................................................................................................3
Importance of effective management skills.................................................................................3
Value of motivation, decision making and problem solving to manage and develop staff.........4
Role and influence of management within Boots........................................................................4
CONCLUSION................................................................................................................................5
REFERENCES................................................................................................................................6

INTRODUCTION
Management of skills is a practice which is useful in understanding developing and
deploying the people and their concerning knowledge. Proper implementation of skills and
Management is required to identify the skills which are required in the job role and employees
and also fill the gap among the two (Mackey and et. al., 2016) (Mamabolo, Kerrin and Kele,
2017). The skills is usually termed as the framework in order to determine the competencies of
employees and Management and also define the particular level of skills. This report is in the
context of boots which is the heathway shopping centre and also cover various points suggest
importance of effective management skills, value of motivation decision making and problem
solving to manage and develop staff and role which influence the management of boots.
MAIN BODY
Importance of effective management skills
Management skills are important for various reasons and also performed why the leader and
manager in order to resolve problems and issues of many situations. By analysing the current
scenario of company, there is more concern for their staff because employees are getting
demotivated while performing their job which results in decreasing their productivity. In order to
expand and flourish the business effective management and development of team is required in
order to achieve success of business (O'Hare, 2016). In this regard leader plays an important role
is there experienced to motivate and encourage employees to effectively work in an organisation
which tends to increase the success of business. In respect of this day consider many key
elements and managerial skills including technical, human and conceptual these are the factors
which should be considered by the leaders and managers of boots.
 Technical: It describe that managers must have faith and trust on their employees in
order to use the knowledge on techniques and tools of business. For this prominent
example include computer programming and counting process with physical objects.
 Human: These skills include the interpersonal and communication skills which are
important to motivate and encourage employees as it leads to boost their moral to meet
and accomplish desired goals and objectives. These managerial skills are quite important
among all as it automatically increases the inner urge of employees to work for an
organisation in prominent way to increase productivity of business.

 Conceptual: These skills are important in order to understand the conceptual knowledge
of employees as it includes the ability and competencies in order to examine image of
company and interpreting all the relevant information to support their subordinates.
Value of motivation, decision making and problem solving to manage and develop staff
In order to motivate and manage employees in an effective manner managerial skills
plays an important role and additionally motivation, decision making and problem solving are
the most prominent skills which needs to be considered by the manager and leader of boots and
its value are discussed as under:
Motivation: It plays a significant role to inspire the inner urge of employees by
examining and observing there concerning issues which arises in their personal and professional
life. For this immediate leaders and managers plays an important role to analyse those factors
which can motivate and individuals in order to perform in an effective manner (Hoffman and
Tadelis, 2018). As motivation can be of two types and both of them are opted by boots such as
financial and non financial is this helps encouraging employees enhancing their performance
which leads to improve productivity of business.
Decision making: This element is important in order to make employees feel worthy and
important within an organisation for this, it is considered that employees are the valuable asset
for company. In regard of this boots can take major step in order to motivate their employee that
leads to increase the productivity in performance by engaging them in the decision making
meetings and procedure of company that leads to encourage employees and improve confidence
among them to perform their job role in an efficient manner.
Problem solving: This skill is important and must present within the leaders and
managers of company as it results in solving and avoiding conflicts and confusions among them.
As it helps in enhancing the motivation level and inspiration of employees which tends to
increase the performance level of employees as it automatically increases the productivity of an
organisation (Myers and Pronovost, 2017). In respect of boots, their leaders and managers play
an important role as they need to develop relationship with their employees and interact with
each other in order to improve their communication.
Role and influence of management within Boots
The role of manager in boots is most important in terms of influencing an organisation
and its overall performance. For this, managers have the direct influence on employees as they

are considered themselves as a link between the senior management and lower level
management. Moreover, managers role is to support and develop strong and well executed
performance management culture within an organisation as it leads to positively increases the
overall performance and productivity of employees as this key area impacts the result of business
(Mamabolo, Kerrin and Kele, 2017). For this, well designed system is important in boots on
regular basis among the managers and employees as it offer the online platform in clear manner
and also describe the standard objectives that should be performed and achieved in the specific
period of time. Thus, performance management is important in order to motivate and encourage
the performance of employees and also useful in eliminating demotivation among employees as
it provide and offer suitable opportunity for mentoring.
CONCLUSION
From the above discussion it is determined that managerial skills are important and
should present with the leaders and managers in order to make them more effective and also
useful in observing the behaviour of workforce. For this, managers and leaders must have above
discussed basic skills such as motivation, decision making and problem solving as these are
useful in improving and balancing the overall management in an effective manner. As effective
management is important to motivate and retain employees for longer period of time because
employees are the valuable asset for company which helps in achieving success for company.

REFERENCES
Books and Journals
Hoffman, M. and Tadelis, S., 2018. People management skills, employee attrition, and manager
rewards: An empirical analysis (No. w24360). National Bureau of Economic Research.
Mackey, L.M., and et. al., 2016. Self-management skills in chronic disease management: what
role does health literacy have?. Medical Decision Making. 36(6). pp.741-759.
Mamabolo, M.A., Kerrin, M. and Kele, T., 2017. Entrepreneurship management skills
requirements in an emerging economy: A South African outlook. The Southern African
Journal of Entrepreneurship and Small Business Management. 9(1). pp.1-10.
Myers, C.G. and Pronovost, P.J., 2017. Making management skills a core component of medical
education. Academic Medicine. 92(5). pp.582-584.
O'Hare, T., 2016. Essential skills of social work practice: Assessment, intervention, and
evaluation. Lyceum Books.