Evaluating Communication Strategies in Bio Luminex Healthcare MDTs

This report examines the critical role of communication within Multi-Disciplinary Teams (MDTs) in healthcare, specifically focusing on Bio Luminex Health Care Limited. It explores the significance of effective communication in providing optimal patient care, analyzing the communication process, and identifying challenges. The research includes a literature review covering conceptual frameworks like the interaction model of communication and Maslow's hierarchy theory, alongside discussions on supply chain management and the impact of the COVID-19 pandemic. The methodology involves both primary quantitative research through surveys and qualitative research via interviews with managers. The report aims to evaluate communication importance, identify areas for improvement, understand company challenges, and develop strategies to eliminate communication barriers within MDTs. The findings highlight the need for enhanced communication strategies and technological advancements to improve healthcare services and patient outcomes, addressing gaps in current literature regarding technological improvements and communication strategies.

The Business Placement
Dissertation Executive
Summary

Dissertation structure mentioned below:
Title:
Chapter 1: Introduction
 Overview of the research
 Background of company
 Rationale of research
 Research aim
 Research objectives
 Research questions
Chapter 2: Literature review
Chapter 3: Research methodology
Chapter 4: Data analysis
Chapter 5: Findings
Chapter 6: Conclusion and Recommendation
Chapter 7: Reflection and Alternative research methodology

Appendix
1. Introduction
Rationale
Effective communication between team members supports good communication as
well as continuity and consistency inside this healthcare team. At its best, better
communication stimulates collaboration, supports collaboration, and aids in the prevention of
errors. A multidisciplinary team is made up of at least one patient and many health experts
from various specialties. Multidisciplinary teams of healthcare professionals attend for, work
with, and communicate with each other in order to handle as many parts of a patient's care as
feasible. The main reason behind selecting this research is to analyse how an effective
communication can help MDTs in providing care services to its patients. Along with this,
researcher also undertake current project is to improve their personal and professional growth
by improvising their skills and knowledge on the basis of specified topic and area as well.
Scope
The scope of this proposal is the integration of new recruitment and developing policies for
maintaining a qualified workforce in this pandemic situation and facilitating proper
functioning of Bio Luminex Health Care Limited. As per the analysis of Johnson et al.
(2020), the new and potential hirees can be interviewed and offered for a position through
several online mediums.
Aims and objectives
The research aims to analyses the communication process and its effectiveness, along
with the measures for providing better services in MDT while giving appropriate care
service.
Objectives of the study are -
 To evaluate the importance of communication for the process of effective customer
care service.
 To identify a way through which a better communication can be established for a
specific area.

 To understand the issue that can be faced by a company while developing an effective
communication process in MDTs.
 To develop strategies for eliminating the challenges faced in communication process
by MDTs.
Research question
What is the significance of communication within MDT (Multi-Disciplinary Teams) for
effective care service?

2. Literature review
Conceptual framework Development of communication in special area
management
MDT
Communication
Teamwork
Sign Language
Interpersonal skills
Identification of challenge in MDT for effective
communication
Formulation of appropriate mitigation
strategy
productivity
Role of communication in executing effective
service

Figure 1: Conceptual Framework
(Source: Kulkarni, 2017)
In this framework the connection of the MDT is with various aspects by meeting the
objectives. The communication is the main aspect of the MDT to service better to the people.
As per the views of Kulkarni (2017), the teamwork is also equally important for the MDT for
increasing the productivity of the health sector. Management of the team and the people are
equally important for increasing the services more adequately. However, the interpersonal
skills are also important. These skills are required for interacting with the people at the
workplace. This is can be for individual use or even in groups. Furthermore, it includes
balancing of the emotions and act according to the situation for better reaction. It is also
necessary to listen to the other person in order understand the meaning of what they are
delivering. In other words, it a skill which is included in this. It is useful in making
communication effective. Without proper communication there be difficulties in
understanding each other.
Distribution channels and warehouse management is important in the healthcare industry for
administering supply chain as it requires acute safety, precision and dedication. With the help
of
An effective supply chain management, a health care unit can supply the medical
supplements such as tools, medicines, beds etc. without any delay. Supplier also play a great
role in delivering the products within the specified time limit to avoid any delay. As per the
information's from Bioluminex (2020), the patient-focused approach at Bio Luminex Health
Care Limited allows proper working with the health care clients to create efficient and
optimal solutions for better management of the supply chains and deliver satisfactory
outcomes, ranging from order fulfilment to delivery management to disposition
management.Also, it takes feedbacks from the patients and their attendants who availed their
medical treatment so that improvements can be made. This is possible only through effective
communication.
Additionally, the adult social care sector of the UK faces a huge number of challenges,
ranging from spending expenses to Brexit. Apart from these, the most prevalent issue is
career shortage. Social care is neglected adversely, even in the absence of additional

challenges. The contingency theory can be applied in this context. As per the opinion of
Kulkarni (2017), this theory states that there is no perfect way for an organisation to make
decisions or lead an enterprise. However, the recruitment and productivity aspects can be
improved through the betterment of the technological elements, where all the HR
professionals would seek for managing collaborations, communication and productivity
effectively even in this uncertain period of Covid 19. Proper technologies can be integrated to
fight with these challenges and streamline immigration associated services for encouraging
clear communications with the concerned parties. There are numerous ways of
communicating with the staff and other people availing the services of the health care units.
HR can use emails, telephonic conversation, letters etc. to deliver the message.Thus, the HR
technology will not only act as an essential role in prevailing the ongoing recruitment process
but also leverage the current alignment and engagement of the staff, at the time of social
distancing. This technology should also include communication methods which are effective
forexchanging the views. Remote hiring can also be performed in this post-pandemic
situation to mitigate the issue of less number of workers. Doctors who can work and support
remotely can be hired for satisfying the working technologies issue.
Theoretical application

Figure 2: Maslow’s hierarchy theory
(Source: Influenced by Jonas (2016)
Maslow’s hierarchy theory is best for human needs, the five tiers pyramid helps to identify
the needs of the employees in the workplace. As viewed by Jonas (2016), for the health
sector, this theory is great for motivating the healthcare staff. Additionally, this theory also
helps to set patient care priorities. On the contrary, physiological needs are the most bias
needs of the human, in the health sector, the working is decreased their energy, although
these needs need to be fulfilled. As assessed by Shih et al. (2019), safety and love belonging
are the second need that every worker needs in the workplace. Thus, esteem and self-
actualization are the last two-steps of the pyramid, and it helps to increase productivity in the
workplace

Figure 3: Interaction model of communication
(Source: Influenced by Zhou et al. 2019)
The interaction model of communication is a two-way process of communicating and it is the
best theory for the health sector. As viewed by Zhou et al. (2019), in this theory the sender is
sending a message to the receiver without any noise in the channel of delivering.
Additionally, this is best for communicating with patients or people directly. This is a suitable
way of communicating without any noise or other sound interrupting it. In the environment of
a hospital or health care units, it is of the prime importance that noises or sounds, which can
trouble the patients, should not be made. On the contrary, it is a physical and psychological
concept. As assessed by Zhang (2017), this theory is to help to capture the interactive aspects
of the communication process. Thus, this theory is influenced by social and cultural context.
Literature gap
In this study, the importance and role of communication is evaluated, but there is lack of
focus on the various scopes of technological improvements that are required for enhancing
communication among MDTs. Along with this, there is also certain gaps regarding
identification of various communication styles and strategies for related stakeholders that
creates gap in this study.

3. Methodology
In order to make the research fruitful proper research methodology is followed by the
researchers. There are variety of methods which can be used for conducting research. These
come with different characteristics and uses which should be taken into account while
choosing the most appropriate method for the research. It is categorised into two categories
viz. primary and secondary. Primary research is the one in which fresh data is used. Such data
have never been published before and is absolutely fresh and new which can be used as
secondary. On the other hand, secondary are already available on various sources which can
be used by the researcher. These can be extracted from books, magazines, online, etc. It is not
difficult to have secondary information. In this research the primary quantitative research is
done. This is numerical in nature which is based on the number of people that answered in
favour and against of the question asked to them. Furthermore, it is also easy to read and
understand the data as it is described in numerical form. This may take some time for starting
and completing the research in this way as the researcher has to wait for respondents to
answer the question.
The survey is done among the staff of the organisation of bio luminex health care and
limited. People working in Bio Luminex are well aware about the working of the
organization. They know it in and out and can answer the questions better than any other
outsiders. The main focus in on communication among the executives and overall
organization. Recently, COVID virus has spread all over the world and killed huge number of
people around the globe. This is a fatal virus which is still there in many parts of the world.
This has put the doctors, nurses etc. to cope up with the situation in urgency. Communication
in such events play a great role. Without proper communication, it is not possible for the staff
to make the situation under control. Therefore, the questions related to the problems of
corona virus are effectively asked to them in order to collect sufficient information for the
research. There are questions staring with the very basic to the typical one. Quantitative
research is easy to understand and even a layman can read and make sense about it. As per
the views of Pypeet al. (2017), the primary qualitative research is also conducted where the
managers of the organisation or bio luminex health care and limited are interviewed. This
gave an insight of the actual problem of mismanagement within the organization in order to
find ways through which situations like that can be combat. Different views coming from
different people helps in designing everything in such a way which is accepted by majority of
the people.

The problems related to the training of the new carers and less number of carers being
present on the place is discussed. With the limiting number of personnel being present at the
workplace who are skilled enough to perform the task are very limited. In order to perform
the operations or handle other medical services, it become imperative to have required
knowledge and training through which desired results can be achieved. Medical treatments
and operations are the tasks which require utmost care and knowledge about the health
condition and the medicines for the same. Also, it develops strong communication among the
health workers. In order to analyse the research data and information the systematic review is
done. This is a method which involves well designed questions that uses methods for
identification, choosing and critically analysing the information so gathered. It is in the form
of review which gives a clear idea of what the topic is. It is not like any traditional approach.
This requires to use the titles short and simple and any critical words or information is often
provided in a simple way. Apart from this, there is a set pattern which is followed in this such
as formulation of review questions in which questions which need to be reviewed are
included. Second point being setting inclusion and exclusion criteria which is based on
choosing the population size, conditions, outcomes, etc. for the research. At this point, the
studies to be chosen is also decided. Third point is a search strategy is developed in which
key terms are decided along with the sources from which detailed information is gathered.
Fourth point being selection of studies in which researchers or reviewers analyse the data
pooling. Fifth stage in extraction of information. There may be number of sources from
which data can be gathered in a raw form which is later processed and converted into
information for better understanding. Apart from this, assessing the study quality is done in
which reviewer make a checklists for knowing that all the steps have been performed
according to the need. Second last step is interpretation of the data so collected for the readers
to read and understand everything without any issues. And the last step is to disseminate the
report. This is most important stage which should be done with utmost care and all those who
need the report should have it. For example, in this case, the staff, managers etc. as they need
to understand the analytics of the communication within the organisation. The questions are
analysed in a proper manner by the formation of an effective team. This team will perform all
the steps and tasks that is required for a successful research. This may include staff and other
personnel working in the organization, apart from this there may be people selected specially
for the purpose of helping with the research. This needs proper meetings and communication
without which no research can be successful. The planning is done in a proper manner along
with searching and screening about the problems faced by the bio luminex health care and