Business and Finance: CPPDSM4017A Negotiation Project

This project is a comprehensive assessment of negotiation skills within the context of property transactions, specifically focusing on the CPPDSM4017A unit at TAFE NSW. The assignment requires the student to analyze a case study involving a conflict between a real estate salesperson, a plumber, and a property manager regarding a property opening and scheduled plumbing work. The student, assuming the role of the salesperson, must develop a detailed negotiated solution, identifying the problem, defining goals, and outlining possible outcomes. The solution must incorporate elements of effective negotiation, including managing potential disputes, ensuring fair solutions, and adhering to agency practices and legislative requirements. The project emphasizes the application of negotiation techniques, ethical standards, and conflict resolution strategies, including the use of BATNA (Best Alternative To a Negotiated Agreement). The solution provided addresses miscommunication, scheduling conflicts, and the need for informed consent, offering practical steps for resolving the dispute and improving working relationships. The response also highlights the importance of documenting conversations and adhering to industry guidelines to prevent future conflicts.