Report on Effective Team Work and Communication at Nuffield Health

This report examines the critical role of effective teamwork and communication in fostering a positive work environment, using Nuffield Health as a case study. It explores how communication influences team performance and overall organizational success, emphasizing the importance of clear, consistent interactions between employers and employees. The report details various communication strategies, including one-to-one interactions, two-way feedback, appreciation, team-building activities, and the use of appropriate communication platforms. It also discusses communication theories like Communication Accommodation theory, Symbolic interaction theory, and Group think, and their practical applications. Furthermore, the report analyzes how workplace communication impacts employee performance, highlighting the benefits of reduced misunderstandings, empowerment, transparency, a healthy culture, increased accountability, and clear direction. The conclusion reinforces the vital link between effective communication, positive work environments, and the achievement of organizational goals.

Effective Team Work
and Communication

Table of Contents
INTRODUCTION...........................................................................................................................1
TASK ..............................................................................................................................................1
CONCLUSION................................................................................................................................5
REFERENCES................................................................................................................................6
.........................................................................................................................................................6

INTRODUCTION
Effective team work and communication is one of the important aspects for every
business organization to established positive work environment at workplace. With the help of
this, employee can easily interact with their each other and attain set goals and objectives in
appropriate time frame (Mitchell and Golden, 2012). In addition of this, communication affects
the overall teamwork in both positive and negative way. Thus it is important for employees to
effectively communicate in order to share positive and healthy relation with others. By this all
the team work can be done in systematic manner. Present report is based on Nuffield Health,
which is a non profit health care organization in UK. Report also discussed about workplace
communication and employer performance within the organization.
TASK
Communication refer to the way of exchanging as well as conveying information from
one person to another by using symbols signs and many more. In a team work, it play vital role
in sharing as well as developing positive relation with all the team members. This will directly
increase overall performance of the team and organization as well. In this context, good
communication support team to work well together. If communication is poor between employer
and employees than unnecessary issues and anxiety can be arises. Thus, it is important for leader
to encourage as well as motivate their team members to clearly communicate with each other as
also tries to build better coordination when working together. This will increase the chances of
attaining positive outcomes at workplace. In context of Nuffield Health, it is important duty of
employer to having good communication skills so that they easily make positive relation with
their team members. Along with this, they also understand about how to communicate well
with employees at workplace. By this, they run all the operations and activities in most
appropriate manner. In a team work, employer is responsible for effectively communicate with
their staff members (O'leary and et. al. 2012). In this context there are some ways which should
be used by employer to communicate with team members:
Having one to one interactions: It is important way for employer to one to one
interactions with every team members to improve employee engagement at workplace. In this
leader is also responsible for determining their needs and expectations in order to maximize their
potential. This will contribute in improving their performance level.
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Encourage two way feedback : It is an important communication in which receiver
provides feedback to the sender which help in reducing the arising any kind of issues among
them. It is important for employer to maintain two way communication with their staff members
at workplace (Russ and et. al.,2013). In this feedback is also played important role in improving
chances of attaining positive outcomes. For attaining the favourable results, employer needs to
give opportunity to workers to present their concern so that they can easily provide them better
solution. In this, two way feedbacks is important sign of communication that help team
members to improve effective communication and productivity as well.
Show appreciation: It is also crucial for employer to tell workers that they are important
for business organization. With the help of this, employer can easily encourage workers morale
at workplace. For example, leader of Nuffield Health appreciate their staff member by
communicating and congratulating them towards their ideas and views. This will directly
contribute in enhancing motivation level of the team members at work place.
Carry out team building activities: It is one of the important way to enhance productivity
level of the team working. Mainly, it also supports team members and employer to communicate
better which contribute in building positive relationship. For example, if employer carry out the
activities like group meetings, outdoor activities to collaborate than they easily enhance the
positive communication which help in attaining desirable goals and objectives.
Promote communication and collaboration: If employer is able to collaborate with their
team members that they eventually able to communicate better. With the assistance of this,
company promote diverse skills. For example, leader communicates with employees and shares
their ideas with them. In this team members get opportunities to ask questions and also use
effective tools to gather information towards the overall performance.
Use appropriate platform of communication: Every team work requires effective
communication to attain set goals and objectives (Thomson and et. al., 2015). For exchanging as
well as conveying information, employer needs to choose appropriate platform of
communication so that they can easily interact and motivate to workers at workplace. For
example, company use various application like, social media, emails and many more to
communicate with employees which may reduce the chances of arising issues among workers.
All these are important ways to make better communication at workplace which directly
contribute in enhancing overall performance of the employer and workers as well.
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Apart from this, there are some theories of communication which can be used by
employer of Nuffield Health to improve workplace communication and employer performance
as well. All these can be understood by following points:
Communication Accommodation theory: It is one of the important theory which covers
motivational aspects between two people(Valentine, Nembhard and Edmondson, 2015). Along
with this, if employer has strong background than they will try to transfer their communication
by using divergence to highlight their identity in a group of organisation.
Symbolic interaction theory: Under this type of model, employer of Nuffield Health
make communication by developing symbols and assign meetings. By this leader can easily
communicate with their customers and team member as well. For example, employer interact
with team member by using various symbols with the aim of sharing their views and opinion. By
this, leader can easily make workers comfortable to share their views and improve
communication.
Group think: It is also consider as an important theory in which employer of the
company is tries to maintain better coordination among all the team members so that they can
easily avoid unfamiliar ideas with the group members. This will aid in improving the chances of
attaining positive outcomes at workplace and at the same time also make right decision. For
example, if employer use this theory then they needs to motivate their team members and also
tries to share positive ideas. By this they can make positive work environment in a team and also
improve the chances of attaining positive outcomes.
Furthermore, all these theory of communication can help employer to effectively
communicate at workplace. With the assistance of this, they also share positive relation with all
the team members that directly contribute in enhancing the productivity level of workers and
company as well (West, 2012).
Apart from this, workplace communication and performance of employees also plays
important role in business organization to enhance overall productivity level. In this employer of
Nuffield Health is responsible for establishing positive work environment by communicating
with their team members. If communication is poor then team performance is also reduced at
workplace that negatively impact on their employee performance. For example, if information is
not transferred in right way than it negatively impact on the workers productivity level. Along
with this, task and activities can be incomplete (Wong and et. al., 2016). By this goals of this
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company will not be met and attained. However, on the other side, effective communication at
the workplace is also important that may increased performance of the staff members. As it
increase workers morale that positively impact on retention rate of the employees. In this context
there are some important ways that help in improving workplace communication and employee
performance as well. All these can be understood by following points:
 Less misunderstanding: In organization, when the information is not effectively
transferred to the employees that it create misunderstanding among employer and
employees at workplace. The main reason behind this is lack of effective communication
at workplace. Thus, it is important for employer to create effective ways to communicate
with their team members so that they can easily share their ideas with team members so
that they can easily improve heir participation in organization activities. For example , if
employer of company clearly communicate with their employees about task and goals
than they reduce the chances of arising issues between each others.
 Empowerment and transparency: effective communication also improve the productivity
level with the assistance of empowerment at workplace. In case, if team members have
lots of information than they will feel more empowered to effectively execute their task
and activities with more confidence. Along with this they also mote motivated towards
their task and activities. This will directly contribute in enhancing employees morale at
workplace. Furthermore, transparency is also an effective way to make workers more
productive in which employer motivate them towards the allotted task so that they easily
execute their activities and tries to attain positive and favourable outcomes (7 Essential
Tips for Effective Team Communication, 2017).
 Healthy culture: It is also play as an important role in business organization because
healthy and productive culture is based on the effective communication. If employer and
employee have positive and healthy relation with each other than they easily improve
overall performance of the company and employees as well. For example, if employer is
not able to effectively communicate with their team members than it negatively impact
on the overall performance of the workers at workplace. Thus, it is important for
employer to interact with their staff members and also understand their issues in order to
enhance their morale and at the time also increased productivity as well.
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 Increased accountability: Effective communication in company help workers to keep
accountable with another person. The main reason behind this is clear instructions that
provide by employer to its employees. With the help of this, team members exactly know
that what exactly expected from them. This will increase the productivity level of the
workers at workplace and at the same time also enhance their accountability as well.
 Clear direction: Good communication between employer and employee is become more
effective because it helps in determining the clear direction for team members. With the
assistance of this, all the information provide clear path to all the staff members through
which their performance will be enhanced (De Meester and et. Al., 2013). Apart from
this, it also reduce uncertainty at workplace related with misunderstanding among
workers. By giving exact direction to the workers makes entire work more effective and
efficient. For example, if employer give clear direction to their team members at the time
of executing task activities then workers can easily perform well and also improve
productivity level.
CONCLUSION
From the above mentioned report, it has been concluded that effective team working and
communication is play vital role in establishing the positive work environment at workplace. In
this employer is responsible for making positive relation with their team members by
communicating with them. This will reduce the chances of arising any kind of issues and
disputed. It also support workers to improve their efficiency level at workplace. In addition of
this, conducting team activities is also a beneficial way to building positive relation with staff
members. It may increase the healthy work environment at workplace through which all the team
workers can easily perform their best and attain set goals and objectives.
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REFERENCES
Books and journals
De Meester, K. and et. al., 2013. SBAR improves nurse–physician communication and reduces
unexpected death: A pre and post intervention study. Resuscitation. 84(9). pp.1192-
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Garbee, D. D. and et .al., 2012. Effectiveness of teamwork and communication education using
an inter professional high-fidelity human patient simulation critical care code Journal of
Nursing Education and Practice .3(3). p.1.
Ghaferi, A. A. and Dimick, J. B., 2016. Importance of teamwork, communication and culture on
failure‐to‐rescue in the elderly. British Journal of Surgery.103(2).pp.e47-e51.
Gluyas, H., 2015. Effective communication and teamwork promotes patient safety. Nursing
Standard (2014+). 29(49). p.50.
Goetsch, D. L. and Davis, S. B., 2014.Quality management for organizational excellence. Upper
Saddle River, NJ: pearson.
Mitchell, P. and Golden, R., 2012. Core principles & values of effective team-based health care.
National Academy of Sciences.
O'leary, K. J. and et. al. 2012. Interdisciplinary teamwork in hospitals: a review and practical
recommendations for improvement. Journal of hospital medicine.7(1). pp.48-54.
Russ, S. and et. al.,2013. Do safety checklists improve teamwork and communication in the
operating room? A systematic review. Annals of surgery.258(6). pp.856-871.
Thomson, K. and et. al., 2015. Inter professional experiences of recent healthcare graduates: A
social psychology perspective on the barriers to effective communication, teamwork,
and patient-centred care. Journal of inter professional care .29(6).pp.634-640.
Valentine, M. A., Nembhard, I. M. and Edmondson, A.C., 2015. Measuring teamwork in health
care settings: a review of survey instruments. Medical care. 53(4). pp.e16-e30.
West, M.A., 2012. Effective teamwork: Practical lessons from organizational research. John
Wiley & Sons.
Wong, A. H. W. And et. al., 2016. Making an “attitude adjustment”: using a simulation-
enhanced inter professional education strategy to improve attitudes toward teamwork
and communication. Simulation in Healthcare.11(2).pp.117-125.
Online
7 Essential Tips for Effective Team Communication. 2017. [Online]. Available
through:<https://www.proofhub.com/articles/effective-team-communication>.
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