M&S: Developing Effective Teams through Group Dynamics & Technology

This presentation delves into the development of effective teams within Marks & Spencer (M&S), examining the stages of group formation (forming, storming, norming, and performing) and the nature of groups (formal, informal, primary, and secondary). It identifies key factors that promote effective teamwork, such as communication, leadership, and motivation, as well as those that inhibit it, including poor training, diversity management, and internal rivalry. The presentation further analyzes the impact of technology on team functioning, highlighting benefits like improved communication, decision-making, timely task completion, efficient information sharing, and enhanced employee competency. The conclusion emphasizes the importance of sound motivation, communication, and appropriate leadership in fostering team coordination and overall effectiveness. Desklib provides access to this presentation and other solved assignments for students.

Organization and
Behavior
Task 4

Introduction
 In this presentation, discussion is
made on the factors through which
effective team can be developed
within organization. Here, M&S has
been focused and information with
regards to group formation and
dynamics are includes.

Formation of Groups
 Forming: This is the initial stage at which team is formed within
mentioned organization.
 Storming: Afterwards, interaction between team member is
initiated through which coordination is developed.
 Norming: At this moment, team at cited firm develops strategy so
that mutual objectives of the team can be attained.
 Performing: Here, actual performance of group activity and
corrective decisions are taken for improvements.

Nature of Groups
There are basically 4 types of groups that been found at M&S. These
are as follows:
 Formal Group: This act as a team which is been developed by
management for executing the work.
 Informal Group: This set of group is developed by employee itself.
 Primary Group: It is a small group that makes interaction on
regular basis so that barriers and difficulties can be identified and
same can be overcome.
 Secondary Group: When employees of different outlets come
together for building relationship, then it is termed as secondary
group. M&S conducts party for developing same.

Factors Promoting Effective Team Work
 Communication: Proper and sound
communication need to be followed in
organization for boosting team work.
 Leadership: Appropriate leadership aids in uniting
team and hence promotes team work.
 Motivation: If proper motivation is present that it
certainly aids in attaining team support.

Factors Inhibiting Teamwork
 Poor training: If proper and adequate training is
not bee imparted that it can spoil the performance
of employees and hence inhibits whole team
work.
 Poor management of Diversity: Diversity at
workplace need to be managed as it can affect the
working relations.
 Rivalry/dispute: In case if team member possess
rivalry then it can makes an impact on the
working of both and affects team performance.

Impact of Technology on Team Functioning
With the help of use of technology in team, varied benefits can be
attained through it. These are as follows:
 Effective communication
 Better Decision Making
 Completing work in due time
 Sharing of information in effectual manner
 Boosting of competency of employees

Conclusion
 Hence, it can be articulate from this
presentation that effective team
working can be developed by
offering sound motivation and
communication. Also, appropriate
leadership is required so that
coordination can be attained in the
team.

References
 Cummings, T. and Worley, C., 2014. Organization development and
change. Cengage learning.
 Griffin, R. and Moorhead, G., 2011. Organizational behavior. Cengage
Learning.
 Hatch, M. J., 2012. Organization theory: modern, symbolic and
postmodern perspectives. Oxford university press.
 Smelser, N. J., 2011. Theory of collective behavior. Quid Pro Books.
 Green-Raleigh, K., Carter, H. and Petrini, J., 2006. Trends in folic Acid
awareness and behavior in the United States: the Gallup Organization for
the March of Dimes Foundation surveys, 1995–2005. Maternal and child
health journal. 10(1). pp. 177-182.
 Hoon Yang, K., Lee, S. M. and Lee, S. G., 2007. Adoption of information
and communication technology: impact of technology types, organization
resources and management style. Industrial Management & Data
Systems. 107(9). pp. 1257-1275.

Thank You!!