System04121: Effective Teamwork and Communication Report

This report delves into the critical aspects of effective teamwork and communication within an organizational context. It begins by highlighting the significance of both verbal and non-verbal communication, emphasizing their roles in building relationships, fostering clarity, boosting productivity, and enhancing job satisfaction. The report then explores the importance of two-way communication systems, detailing how they facilitate acknowledgment, maintain communication channels, gauge receiver reactions, implement directives, and build strong relationships. Furthermore, the report examines the application of Tuckman and Belbin's theories to improve teamwork, outlining the stages of team development and various team roles. The report provides practical recommendations for improving teamwork and communication, including the use of Belbin questionnaires and effective communication strategies. The report concludes by summarizing the key issues discussed and emphasizing the importance of effective teamwork and communication for organizational success.

Running Head: EFFECTIVE TEAM WORK AND COMMUNICATION
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EFFECTIVE TEAMWORK AND COMMUNICATION
System04121
7/2/2019

EFFECTIVE TEAM WORK AND COMMUNICATION
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Contents
EXECUTIVE SUMMARY........................................................................................................3
Introduction................................................................................................................................5
Procedure:..................................................................................................................................5
Findings:.....................................................................................................................................5
Recommendation:......................................................................................................................6
Action plan of Belbin questionnaires and effective communication.....................................6
Belbin questionnaires:........................................................................................................6
Effective communications:.................................................................................................6
Importance of verbal communication:...................................................................................7
 Creating relationships:.................................................................................................7
 Bringing clarity:...........................................................................................................7
 Increasing productivity:...............................................................................................7
 Increasing job satisfaction:..........................................................................................8
Importance of non- verbal communication:...........................................................................8
 Lack of listening:.........................................................................................................8
 Sign of confidence:......................................................................................................8
 Sign of detachment:.....................................................................................................8
 Maintaining space:.......................................................................................................8
Importance of two way communication:................................................................................9
Communication system:.....................................................................................................9

EFFECTIVE TEAM WORK AND COMMUNICATION
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Learning reaction of the receiver:......................................................................................9
Implementation of the direction:........................................................................................9
Evaluating the effectiveness of the communication:.......................................................10
Building healthy relationship:..........................................................................................10
Theories of Tuckman and Belbin in order to improve teamwork in the organisation........11
Forming:...........................................................................................................................11
 In terms of Belbin:.....................................................................................................11
 Storming:...................................................................................................................11
 In terms of Belbin:.....................................................................................................12
 Norming:....................................................................................................................12
 In terms of Belbin:.....................................................................................................12
 Performing:................................................................................................................12
 In terms of Belbin:.....................................................................................................13
 Adjourning:................................................................................................................13
 In terms of Belbin:.....................................................................................................13
Conclusion................................................................................................................................13
REFRENCES...........................................................................................................................14

EFFECTIVE TEAM WORK AND COMMUNICATION
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EXECUTIVE SUMMARY
In this report, the importance of communication and teamwork is discussed. There are two
forms of communication verbal and non- verbal communication. Verbal communication is
which is related to communication between the two people verbally and non-verbal
communication is something which is related to the body language of a person. Firstly the
importance of verbal communication is discussed which are creating relationships, bringing
clarity, increasing productivity and job satisfaction, if the employees of the grocery store will
communicate properly they will be able to work effectively and will be able to build good
relationships as well. Further, the report discusses the importance of two-way
communications are which providing acknowledgment, maintain the communication system,
is learning the reaction of the receiver, implementation of direction, effective communication
and building good relationships. Two-way communication is very important in the grocery
store as it will encourage relationships among the employees and the manager also it will
encourage good teamwork. Lastly, the theories of Tuckman and Belbin are discussed which
includes steps forming, storming, norming, performing and adjourning. Teamwork is
something which is very important as it helps the organization to reach goals. Tuckman and
Belbin show some of the ways in which the employees of the grocery store can work in a
team to achieve common goals of the organization and also make the organization work
smoothly.

EFFECTIVE TEAM WORK AND COMMUNICATION
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EFFECTIVE TEAM WORK AND COMMUNICATION
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Introduction
In this report, the importance of communication and teamwork is discussed with
reference to a case study. There are methods of communication verbal and non- verbal
communications. Verbal communications are those forms of communication that are done
through speaking. On the other hand non- a verbal form of communications is those that are
related to body language. This report is profitable to discuss various things (Casey, & Wallis,
2011).
Procedure:
This report is going to discuss various things, it first discusses the importance of
verbal and non- verbal communications, it further moves on to the significance two-way
communication discusses the theory of Tuckman and Belbin which show the importance of
teamwork in an organization.
Findings:
Through this report, it can be seen that
 Communications can help in building relationships among the employees in the
grocery store.
 Communications help in increasing the productivity and the job satisfaction of the
employees as they will have much clarity about the things they have to do and achieve
in the organization.
 Communication should be a two- way thing as at the grocery store both the
employees and Terrance the head owner should talk in order to keep a balance of

EFFECTIVE TEAM WORK AND COMMUNICATION
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work and in order to keep a piece of knowledge about everyone’s performance as
well.
 Two- way communication helps in effective communication and also helps in
building good relationships with the members of a team
 Teamwork is also an important part for an effective work of an organization and in
command to work in a team effectively it is significant to take the following steps
forming, storming, norming, performing and adjourning. By using all these
stepsTerrance can build an effective team which can then aim to reach the common
goals of the organization together.
Recommendation:
Action plan of Belbin questionnaires and effective communication
Belbin questionnaires:
Team role Contribution Allowable weakness
Plant Original, free-thinking,
resolve difficulties
Overlooks incidents, too
preoccupied.
Resource investigator Outgoing, passionate,
explore chances
Over-positive, initial
enthusiasm passed
Co-coordinator Challenging, dynamic Prone to provocation offends
the feelings of people
Shaper Sober, strategic Lacks drive and the ability to
inspire others
Monitor evaluator Co- operative, listens and
averts
Avoids confrontation
Team worker Practical, reliable and
anxious
Inflexible, slow to respond
Implementer Anxious, search the errors Inclined to worry unduly
Finisher Single, minded, self-starting,
dedicated, provides skills and
knowledge and other skill in
rare supply
Contributed only on a narrow
front, dwells on technicalities

EFFECTIVE TEAM WORK AND COMMUNICATION
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Effective communications:
Deliverable
information
( what)
Recipients
(who)
Methods of
delivery (how)
Schedule (when) Who is
responsible
(owner)
Project
information
Project team SharePoint’s
team meetings,
conference calls
As needed Project Manager
Project status Project planner
and director
E-portfolio
emails
12 noon every
Tuesday and
Monday
Project Manager
Agenda Project team Emails, team
meetings
As needed Project Manager
Timeline update Steering center Meeting share
points
As needed Project Manager
Action time
status
Project Manager Conference calls As needed Project Team
Project risks Exec, project
sponsor
Meeting minutes
and risk
documents
As needed Project Manager
Importance of verbal communication:
 Creating relationships: verbal communications help in counterparty the new
relationships, it only needs a few efforts that can help to converse the others to create
new associations that cannot be done deprived of the use of verbal communication. In
order to increase verbal communication in the grocery store, various activities should
be done on a weekly basis for increasing verbal communication (Hess, & Coffelt,
2012).
 Bringing clarity: there is a minor problem in making the people understand by the
other members and they could be made understood to them by using proper grammars
and semantics. Even writing with correct words will benefit to make the reader
understood especially in emails, memorandums, etc. In order to make the people work
effectively Work in the grocery store, the employees should be able to have a clarity
of what they have to do which can only be done through communication

EFFECTIVE TEAM WORK AND COMMUNICATION
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 Increasing productivity: Deprived of the use of the proper message or receiving
the memo by the team members it cannot be possible to get the extreme output. A
team that works with good communication and conversation helps in bringing good
and better results (Husain, 2013).
 Increasing job satisfaction: the authorization of the staffs is increased through the
downward and upward communications which help in increasing job satisfaction. By
the use of the flow of material up in the method of answer and if the bosses are
answering by listening to them, means the employees are authorized (Kines,
Andersen, Spangenberg, Mikkelsen, Dyreborg, & Zohar, 2010).
Importance of non- verbal communication:
Body language is also an important part of communication and the employees at the grocery
store should be aware of this as the non- verbal communication have the following
importance
 Lack of listening: if team members speak to each other and they do not maintain eye
contact then it demonstrations that the person is not listening, it also shows symbols
of disregard that is why it is always important to keep eye contact.
 Sign of confidence: In a workplace, the carriages also donated our attitude and
qualities, as our body language shows if we have the confidence or not.
 Sign of detachment: facial expression is another thing that reflects in the other
being like a hand mirror ensures the interest in others such nonverbal manners of
mirroring someone is frequently experiential.
 Maintaining space: in most of the cases, the deliberations of workplace needs
interactions that mostly face to face. In such cases, it is important to uphold proximity

EFFECTIVE TEAM WORK AND COMMUNICATION
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to the person that helps in creating restlessness and this also varies from culture to
culture.
Importance of two way communication:
Providing acknowledgment: In the system of two-way communication, it is important
for both the parties to act as a message of acknowledgment for each other. It simply means
that the sender needs to send the message to the receiver and then the receiver sends the
message back by his response or the reaction to the sender. There are various
acknowledgments that the receiver receives from the message sent by the sender (Hunziker,
Johansson, Tschan, Summer,., Rock, Howell, & Marsch, 2011). Two-way communication is
very important in the grocery store as it will encourage relationships among the employees
and the manager also it will encourage good teamwork. Following are the ways in which two-
way communications helps:
Communication system: Two-way communications is a form of the complete business
communication system as both the receiver and the sender get the opportunity to share the
message or the information. It is a complete form of communication that also because it
fulfills the provision of feedback without which the communication is ineffective and
incomplete.
Learning reaction of the receiver: Two-way communications helps in taking feedback
which also helps in the response of recreation of the receiver. Feedback can be together
positive and negative. Negative feedback may cause alterations in policies or decisions.
Implementation of the direction: the executive and the managers send various different
orders, advice, instructions, and policies. If there is two-way communication in an
organization than the subordinates can easily share their opinions and suggestions regarding
the issues. It also helps the manager to clarify the decision alter for the betterment of the

EFFECTIVE TEAM WORK AND COMMUNICATION
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organization. Most importantly the employees can inform their boss about the program in
their task from time to time so that the two- way communication can be implemented in the
direction through the feedback system (Rindel, 2010).
Evaluating the effectiveness of the communication: The two way business
communications help in enabling the receiver and sender to exchange the view freely and can
also help in evaluating the opinion of each other. The feedback system in the two way
communication helps both the parties to assess the efficiency of the communication very
effortlessly (Castells, 2013). Building a healthy relationship: In the Two-way
communication, there is the provision of feedback that helps in the creation of better
understanding among the receiver and the sender. In case the receiver does not understand the
message the sender can rectify it easily, it also ensures better understanding among the
management and helps in removing industrial dispute and also establishes good relationship
management (Martin, & Nakayama, 2013).

EFFECTIVE TEAM WORK AND COMMUNICATION
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Theories of Tuckman and Belbin in order to improve teamwork in the
organization
Teamwork is something which is very important as it helps the organization to reach goals.
Following are some of the ways in which the employees of the grocery store can work in a
team to attain common goals of the organization and also make the organization work
smoothly
Forming: In this stage, the team members behave in an independent manner, they just get to
each other and due to this reason there is politeness and goodwill among them but they do not
have mutual trust. The discussion only focuses on the scope defined in the task and the way it
is approached. The team only depend on the leading light for direction and guidance
(Rajhans, 2012).
 In terms of Belbin: the team should know the weakness and strengths, but they have
not worked long enough in order to provide feedback for the team role on each other
(Wyman, Rakoczy, & Tomasello, 2013). A team role circle provides a very influential

EFFECTIVE TEAM WORK AND COMMUNICATION
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visual illustartion of the roles feast within the teams. A good coordinator is someone
who brings the team composed and recognizes what a person can donate (Belbin,
2010).
 Storming: the instigates and propose thoughts and compete with each other. People
then start forming thoughts about the characters and the other teams. So the relations
can be brakes or make at this stage. The differences and the disposition clashed must
be determined as it can subordinate down the motivation. On the other hand . the
team is too focused on the consensus then they might agree on the wrong and flawed
plan which just in order to keep the team composed
 In terms of Belbin: In order to come up with the new thoughts and the monitor
evaluators, it is important to do the analysis dispassionately. The working
relationship reports can be highlighted in the potential areas of the conflict among the
individual giving the discussion that can start to work towards resolutions Teamwork
can help in building relationships internally too (Belbin, 2010)
 Norming: there is a high level of consensus and agreement in the process of decision
making (Adair, 2015). Responsibilities and roles are made very clear to the team in
order to make them move forward towrads more practices of the harmonious working
environment. the dicussion goes around working process development. The teams
should be more aware of the competition and a greater spirit of co-operation emerges
(Bramhall, 2014).
 In terms of Belbin: there should be a very clear understanding of who should do
what as everyone should know the weakness and the strengths of the teams which
enable the team leaders and the other members of the teams to identify who is more
suited for what kind of work and when is the contribution needed. Co-ordinators are
someone who is proficient at facilitating group decisions, whereas Implementers is

EFFECTIVE TEAM WORK AND COMMUNICATION
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someone who is well-placed and make plans for efficient processes, given that they
have a reliable – and unchanging – structure to work with (Phutela, 2015).
 Performing: in today’s world where a high level of performance is needed the teams
should understand the goals and the purpose and they should also be motivated and
knowledgable. Team members afre someone who is autonomous and are able to
handle the process of decision making even if the leader is not available. According to
a study, the disagreements can be resolved positively with the help of them.
 In terms of Belbin: to endure the custom of language and the sympathetic that
Belbin stretches to safeguard that they endure along the way of fetching a High
Performing Team (Kemper, & Shaltout, 2011).
 Adjourning: At the end, the team has now operated for a long time and it can now
introduce the observer assessments that the individual will need to present in a very
clear manner in order to maintain a team role image. This is a stage in which the new
goals and strategies are made and build which ensures that the previous contributions
of both the teams are fully recognized and also acknowledged (Grossbach, Stranberg,
& Chlan, 2011).
 In terms of Belbin: The Team roles can haste up the processa and move the teams
from one particular stage to another stage by open-handed the member insights into
one another and also the contributions needed in order to help with the teamwork.
Conclusion
This report is a brief study of the significance of communication and teamwork in an
organization. Firstly the significance of verbal communication is discussed which are creating
relationships, bringing clarity, increasing productivity and job satisfaction, after that the
importance of non- verbal communications are discussed which are lack of confidence, lack

EFFECTIVE TEAM WORK AND COMMUNICATION
14
of listening, a sign of detachment and maintaining space. After this, the importance of two-
way communications is discussed which are providing acknowledgment, maintaining the
communication system, learning the reaction of the receiver, implementation of direction,
effective communication and building good relationships. Lastly, the theories of Tuckman
and Dublin are discussed which includes steps forming, storming, norming, performing and
adjourning.
REFRENCES
Adair, J.E. (2015) Effective Teambuilding: How to make a winning team. London: Pan
Books
Belbin, M.R. (2010) Team roles at work. 2nd edn. Abingdon: Routledge
Belbin, R.M. (2010) Team roles at Work. 2nd edn. Abingdon: Routledge.
Bramhall, E. (2014). Effective communication skills in nursing practice. Nursing Standard
(2014+), 29(14), 53.
Casey, A., & Wallis, A. (2011). Effective communication: the principle of nursing practice
E. Nursing Standard, 25(32), 35-38.
Castells, M. (2013). Communication power. OUP Oxford.
Grossbach, I., Stranberg, S., & Chlan, L. (2011). Promoting effective communication for
patients receiving mechanical ventilation. Critical care nurse, 31(3), 46-60.

EFFECTIVE TEAM WORK AND COMMUNICATION
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Hess, J. A., & Coffelt, T. A. (2012). Verbal communication about sex in marriage: Patterns of
language use and its connection with relational outcomes. Journal of sex
research, 49(6), 603-612.
Hunziker, S., Johansson, A. C., Tschan, F., Semmer, N. K., Rock, L., Howell, M. D., &
Marsch, S. (2011). Teamwork and leadership in cardiopulmonary
resuscitation. Journal of the American College of Cardiology, 57(24), 2381-2388.
Husain, Z. (2013). Effective communication brings a successful organizational change. The
Business & Management Review, 3(2), 43.
Kemper, K. J., & Shaltout, H. A. (2011). Non-verbal communication of compassion:
measuring psychophysiological effects. BMC complementary and alternative
medicine, 11(1), 132.
Kines, P., Andersen, L. P., Spangenberg, S., Mikkelsen, K. L., Dyreborg, J., & Zohar, D.
(2010). Improving construction site safety through leader-based verbal safety
communication. Journal of safety research, 41(5), 399-406.
Martin, J. N., & Nakayama, T. K. (2013). Intercultural communication in contexts. New
York, NY: McGraw-Hill.
Phutela, D. (2015). The importance of non-verbal communication. IUP Journal of Soft
Skills, 9(4), 43.
Rajhans, K. (2012). Effective organizational communication: A key to employee motivation
and performance. Interscience Management Review, 2(2), 81-85.
Rindel, J. H. (2010). Verbal communication and noise in eating establishments. Applied
Acoustics, 71(12), 1156-1161.

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Wyman, E., Rakoczy, H., & Tomasello, M. (2013). Non-verbal communication enables
children’s coordination in a “Stag Hunt” game. European Journal of Developmental
Psychology, 10(5), 597-610.