Lead and Manage Effective Workplace Relationships at JKL Industries

This report provides a comprehensive analysis of workplace relationships at JKL Industries, an Australian company in the spare parts and tractor sales business. The report details a new business plan designed to address ineffective communication channels and enhance both bottom-up and top-down communication approaches. It includes a communication planning portfolio outlining the company's background, communication strategy, objectives, and grievance procedures. The report also presents a presentation to the senior management team, covering audience needs, organizational needs, and a proposed communication approach. Furthermore, it addresses scenarios involving cultural diversity, conflict resolution, and networking strategies to build strong relationships with stakeholders. The report emphasizes the importance of effective communication, employee consultation, and the implementation of ethical business practices to foster a positive and productive work environment.

Lead and Manage Effective
Workplace Relationships

Table of Contents
INTRODUCTION...........................................................................................................................1
ASSESSMENT 1.............................................................................................................................1
PART A: COMMUNICATION PLANNING PORTFOLIO..........................................................1
Background information of company ........................................................................................1
Communication strategy.............................................................................................................1
Communication objectives..........................................................................................................2
Grievance procedure...................................................................................................................3
PART B: PRESENTATION TO SENIOR MANAGEMENT TEAM...........................................3
ASSESSMENT 2.............................................................................................................................5
Questions 1..................................................................................................................................5
Question 2...................................................................................................................................6
Question 3...................................................................................................................................6
Question 4...................................................................................................................................7
ASSESSMENT 3: Role play guidance session...............................................................................8
REFERENCES..............................................................................................................................12

INTRODUCTION
It is essential for a company to effectively manage the relationship between employer and
employees. This becomes necessary because when workforce gets a good working atmosphere
with effective working relationships, this tends to boost their existing level of morale and they
get encouraged to perform in an effective and efficient manner. In this regard, the present report
is based upon JKL industries which is an organisation having its headquarters situated within
Australia and engaged in sale of spare parts and tractors. This report contains information about a
new business plan that has been devised by the company to deal with issues such as ineffective
communication channels. Further, a number of activities are included to resolve the barriers
associated with the before mentioned procedure and to consequently enhance the bottom up and
top down approaches and channels of communication. Lastly, grievance procedures are included
to provide relied to the aggrieved party.
ASSESSMENT 1
PART A: COMMUNICATION PLANNING PORTFOLIO
Background information of company
JKL industries has been planning to initiate a business plan for changing its selling
structure. The company is creating retail sales for selling large as well as medium sized truck and
also excluding themselves away from rental business. This strategy will also help the employees
in improving poor communication channel of employees so that organisational goals can be
attained effectively. Stakeholders of JKL industries are Customers, investors, Stakeholders,
employers, retailers and many more. Along with this, there customers are The strategy for this
company is stated as below:
Communication strategy
Communication strategy is mainly developed in the company for providing effective
communication channel to organisation which includes both the employees as well as employer.
Communication objectives
 To develop appropriate bottom to up and top to down communication flow for improving
communication JKL industries.
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 To formulate effective policy which ensures appropriate communication Within JKL
industries.
 To conduct regular based feedback sessions from employees required changes could be
taken at JKL industries.
Audiences
Senior management: In this, top most management team of the company is required to
take formulate and implement effective business plan as well as policies in the company on the
basis of organisational objectives. Along with this, senior management is also required to
communicate major detail of plan with all employees.
Working employees: In this, employees are required to given liberty to communicate
their issues and queries with senior management. Therefore, they are required to adopt bottom up
communication approach.
Media of Communication
In order to enhance its effectiveness, it is required by JKL industries to conduct regular
based communication with the employees so that their problems could be resolved on time.
Below mention are media of communication :-
 E-mails – It is best media through which communication take place at a single time with
large number of peoples.
 Telephonic – By this source of communication there is always two way communication
in which both can discuss their views related to particular topic.
It has been analysed that email are seen as the best formal communication medium with
which they convey appropriate message to the person and along with this, it also reduces time
consumed in personal talks. Along with this, telephonic communication can be effectively done
through the usage of intercom.
Bottom-up Consultation
In order to develop effective employee relation, it is essential for the company to focus on
using bottom-up consultation. By evaluating current state of the company it has been analysed
that the organisation is facing issues related to non adhesiveness of employees’ consultation. The
two main provisions for this are stated as below:
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Regular based supervision: Effective supervision will allow company in understanding
lack area of employees so that preventive action can be taken for the same. Along with this, it
will also guide each and every employee about their work effectively.
Meetings with employees: It has been analysed that the JKL industries is currently
facing issues related to pay scale. Therefore, it is essential for company to conduct meeting
session with employees in every quarter so that their problem can be resolved at the same time.
As a result, it will improve their relation with the company.
Grievance procedure
Grievance can be referred to as the formal complaint in relation to any kind of
dissatisfaction faced by clients or customers. In context of an entity, it is usually seen that
employees are subject to grievance owing to a change within organisational policy or premises.
Thus, it becomes imperative to adequately and relevantly setup a grievance process so that
effective relations can be built with the workforce and a healthy atmosphere can be developed.
JKL Industries can make use of the below mentioned grievance procedure:-
1. Creation of a uniform as well as standard grievance submission form for everyone.
2. Stipulation of a fixed time period for submission of grievance form by aggrieved
employee.
3. Any employee who is unsatisfied with the policy can fill a written grievance through
form to HOD within the stipulated course of time.
4. The department then calls up for a meeting between the aggrieved party as well as
management to carry out resolution of scenario.
5. The final decision is submitted in terms of a written form to aggrieved employee and in
front of HOD.
PART B: PRESENTATION TO SENIOR MANAGEMENT TEAM
a. Audience needs and relevant interpersonal skills
There is requirement of several interpersonal skills for coming out with the issue related
to communication as well as for implementing strategies related to the same. Thus, it is
important for manager and other person who are communicating with employees to have good
communication skills. So that, they can fulfil audiences needs because it is necessary for
individual that they should have to communicate information in such a manner that it will be
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understandable by audience. Along with this, information have to be clear as well as in concise
form so that it will be understandable and employees can work on it. Most important is that
communication also have to be two way because it help in resolving issues in effective manner.
As well as problem will be resolve and major steps regarding the same will be taken.
b. Organisational needs
It is JKL industries internal need to maintain better communication because it help in
removing conflicts and risk. As implementation of top to bottom communication result in
improving share of information and help in building relation which result in removing chances of
conflicts. Along with this, conducting regular basis feedback sessions from staff members have
to be conducted within JKL industries. Because this will help in resolving problems of staff
members and result in better communication. Such practices result in fulfilling strategic needs of
company as well as goals and objectives
In addition to this, it is important for JKL industries to implement all the regulatory as
well as legal practices within their working. So that, each and every activity will be conducted in
effective manner within legal manner without illegal practices. As implementation of these result
in several beneficial such as there will be no discrimination within staff members as well as
better relation will be maintained with existing industrialist.
Business ethics are simply study of appropriate practices and policies related to
potentially controversial subjects that involve corporate governance, insider trading,
discrimination, corporate social responsibility and many more. Basically business ethics provide
basic guideline for business. For JKL industries business are important as they help in
conducting business activities within effective manner because it provide guidance for
conducting activities.
c. Proposed approach to communication and consultation to meet organisational and audience
needs
For JKL industries communication strategy is that flow of information as well as data
have to be top to bottom and bottom to top. Such strategy will play important role within
working of respective organisation because there will be less chances of conflict and risk when
communication take place in better manner.
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ASSESSMENT 2
Questions 1
The respective scenario is clearly describing the cultural diversity within the company.
Along with the lack of proper cultural understanding within the staff members, behaviour of
team members with the individual who is not Christians break rules related to cultural
understanding of business firm. There are certain policies within JKL that are incorporated for
promoting cultural diversity within the organisation as well as for encouraging cooperation
between staff members to do team work. There are some laws and legislation which are formed
for equal treatment given to the human being within organisation it is adhere by company. These
laws are Anti-discrimination laws it is formed in Australia for giving equal opportunity to each
and every person.
Policies for promotion of cultural diversity
1. Within the organisations it is important to provide equal accessibility to each and every staff
member without making any cultural differences. Along with this, must have equal access to
upcoming opportunities also such as promotion or increment.
2. Business firms have to arrange get-togethers for their employees so they get friendly to each
other on celebration on any special occasion.
3. If there will be any type of misbehaviour then it should be resolve through face to face
conversation.
4. Along with the above mention policies, company can make some changes also such as
managers as well as supervisor have to take responsibilities for any type of discrimination or
inappropriate behaviour.
5. In addition to this, they can organise get together only monthly basis for developing
familiarity within employees. For resolving the present problem, the head supervisor can take
initiative to accommodate people who are not Christians as well as to make known with other
colleagues.
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Question 2
 In the organisation if employees having bad behaviour towards each other then it will
affect team members as well as their unity. As being an manager it is their responsibility
to resolve issues occurring within employees through direct face to face conversation
between each other.
 Along with this, if anyone is facing problem then within meeting they can directly
discuss their problem. One of the major problems is required supportive behaviour for
non-Christians during Christmas celebrations instead of ignoring them, rude behaviour as
well as care free attitude.
 Although, such issues can be resolve in effective manner when reason behind such
problems will be analysed along with the opinion of staff members in relation of same
discrimination.
 For feeling apologize to people who are doing such things manipulation will be the best
way. In manipulative style, the manager can ask the employees reason behind their
unbearable behaviour towards some staff members. Through such practices manager can
resolve the issues of discrimination with staff members who are not Christians.
 For instance, during a fight within a client and a salesman, because of numerous discount
offer at several different tractors. The fight will be solve by explaining customers within
manipulating style related to the benefits of small tractor as well as difference of quality
within high discounted tractor and less discounted.
Question 3
In relation of communication, networking is related to building relation as well as contact
with stakeholders of organisation. It is responsibility of manager to build relation with internal as
well as external stakeholders for accomplishing goals and objectives within effective manner. As
being a new manager within business firm, it is responsibility to for networking plan which
should involve objectives as well as activities have to be conduct for networking. Although, most
suitable networking method will be personal meetings, business gatherings, email marketing and
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so on. All these will assist manager to be in contacting with all the stakeholders in effective
manner.Below mentioned are some of the advantages of Networking:
 For internal stakeholders: Networking with staff members, managers and so on will
assist in gathering past information related to the organisation. Such practices will result
in familiarizing manager of company with previous suppliers as well as business
environment. In this, networking can be done by personnel evaluation and meetings.
 For external stakeholders: For growth of business firm, networking is massively useful
for stakeholders such as suppliers, business networks and many more. This can be
accomplishing by the formation of business seminars, networking plans, frequent
meetings with big suppliers and on social platforms.
Business events help in building contacts with the tractors suppliers from all over the
Australia and New Zealand. Such practices assist in creation of several suppliers as well as
contractors of tractors. With the assistance of networking, the business firm gained numerous of
suppliers at a cost and Assist Company in the reducing cost.
Question 4
The sales team of business firm go through numerous of problem with as well as
customers. Sam is also facing issues with supplier of related to their irregular delivery dates, high
costs, harsh relationships and many more. Whereas, Alex is another team member who is facing
problem with customers who don’t understand the sales deal as well as increase credit terms.
Issues facing by Sam and Alex clearly shows the lack of networking and professional
relationships traits within the sales members. Issues of Sam and Alex are discussed within the
scenario is provided through the following professional plan.
Action plan for Sam
Networking activity Person Schedule Description/rationale for networking activity
Continuous in touch
with supplier’s
competitors with the
3 months This will assist in giving in-depth knowledge
related to the other supplier’s cost as well as
delivering duration. On this basis, Sam can keep
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assistance of personal
meetings.
his views with his suppliers as well as can even
switch to other suppliers also.
Contacts with suppliers
as well as clients
3 months This would provide opinions and views of other
customers to know their relationships with the
supplier.
Action plan for Alex
Networking activity Person Schedule Description/rationale for networking activity
Social activities 3 months A social platform includes official website as well
as Facebook pages and so on which can be utilised
with the motive of sharing information related to
big deals which result in benefits of deals for
company.
Emailing activities 3 months Through this information related to strict credit
terms and conditions will be shared.
ASSESSMENT 3: Role play guidance session
HR Business Associate (Brisbane Branch) - Good morning, How is the day doing?
Rental Manager- Hello, Sir. Good morning. I am doing good.
HR- I came to know about the issues associated with the rental employee. Can you describe
the issue in a little elaborated manner so that I can provide with any kind of help which is b in
my hands?
Rental Manger- Sir, the major issue is concerned with an employee belonging to rental
department that is found to be unsatisfied with the new business plans proposed by the
company for closure of the rental department due to constant loss being faced by the
organisation. This planning has instilled a sense of fear amidst the workforce in relation to the
loss of jobs as well as their insecure future. The problem has further inflated and become
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serious as that person has intended to form a union strike to ensure the closing down and the
launch of a new payment mechanism within the premises of the company. Yet another crucial
issue amidst the workforce is about the mechanism that supports low payment to employees.
This has instilled a sense of feeling that the entity is not compensating the employees
adequately in contrast to the other companies. In this regard, it is found out that personnel are
not satisfied with the payment made to them and are most likely to undertake any kind of
harmful activity against the company. I am very scared in response to this as a union strike
will cause a lot of damage to the brand image as well as positioning in market place.
HR- Yes, you are right. The issue seems to be quite sensitive as well as serious but I would
intend to tell you that the restructuring of company is not aimed at dismissing any rental
employee. Instead of that, we are planning to conduct regular and long training sessions to
satisfy the rental employees for effectively conducting the activities as well as procedures of
the business. This is a primary portion of our planning which is aimed at retaining the
workforce for a long duration of time and also to reduce the cost associated with recruiting
new personnel.
In relation to the issues faced regarding the payment framework, the company is found to be
compensating the employees in accordance with the Modern Awards. Beside this, I am also
proud to inform you that in future, the entire workforce would be receiving a better payment as
per the entity’s bargaining system. I consider it to be a good news for the employees working
within the company.
Rental Manager- Yes. This is definitely a good news and employees will be glad to get
knowledge of this. I am quite sure that this information will assist the organisation in being
able to successfully retain the employees of the company. Further, I will publicise this
important and motivating information to all the employees in order to abstain from any kind of
strike in present or future context.
HR Manager- I just hope that all of the issues are now solved and the business situation can
now be effectively handled.
Rental manager- Definitely Sir. I am a lot relieved and glad with the piece of information that
you have given now. I just hope that the new business plan that has been developed and
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created the entity will prove to be successful for the company and it will consequently be able
to attain all its objectives by carrying out retention of the workforce.
Action Plan
Actions/activities Set Time frame Person who is
responsible
Depiction of
strategies/ reasons/
tactics for a course
of action
Required
Resources to
carry out the
decided action
Meeting of HR
with the manager
(rental)
1 day (2.5 hrs) HR Business
Associate
To gain knowledge
of the probable
solutions for
providing relied to
aggrieved employee
and set course of
action for abstaining
the strike conducted
by employees.
Proper setup of
a cabin
Meeting of the
Rental Manager
with the aggrieved
party
1 day (2.5 hrs) Rental Managers Resolution of
grievance must be
done within the
corporate meeting
by way of manager.
The challenges or
problems being
encountered by
employees are
resolved by way of a
suitable as well as
relevant reply.
Proper setup of
a cabin
Meeting of the 1 day (4 hrs) Rental Managers
and HR
For provision of
detailed data about
Conference
halls as well as
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