Evaluating Listening as an Interpersonal Skill in the Workplace

This report examines the critical role of listening as an interpersonal skill within the workplace. It begins by defining interpersonal skills and highlighting their importance in fostering effective communication and collaboration among employees. The report then delves into the different types of listening skills, distinguishing between discriminative and comprehensive listening. The core of the report focuses on three key strategies for enhancing listening abilities: understanding facts and topics before listening, being attentive during the listening process, and implementing post-listening strategies. Each strategy is detailed with practical advice on how to improve listening comprehension and retention. The report concludes by emphasizing the importance of active listening, topic familiarity, and the use of both verbal and non-verbal approaches to gain a deeper understanding of the topic. References and a list of sources are provided to support the findings.

LISTENING AS AN
INTERPERSONAL SKILL IN THE
WORKPLACE

Introduction
• The primary purpose of this paper is to evaluate Listening as one
of the vital interpersonal skills within the workplace
• There are a number of factors which affects the listening
processes and it is, therefore, important to enhance the listening
skill
• The scope of the study is to gain knowledge regarding the
different strategies that can be adopted for enhancing listening
as one of the crucial interpersonal skills
• There are two types of the research methods which are used for
the evaluation of this particular study, they are qualitative and
quantitative

Findings section
 Interpersonal skills can be defined as the skills that are effectively
used by a particular person for interacting with the other people
properly
 The importance of interpersonal skills can be understood by
evaluating the fact that it helps in establishing good communication
needs between the group and the team members within a workplace.
 They are verbal communication, non-verbal communication, listening
skills, negotiation, problem-solving, the formation of decisions and
assertiveness
 Listening helps in evaluating the collaboration and cooperation
among the employees associated with the firm at the workplace

Continued…
 Researchers have defined and categorized listening skills into
different type but there are two main types of listening skills, they are
discriminative and comprehensive listening skills
 The discriminative type of the listening skills is developed at the in
the initial stage of the listening process or more clearly it can be said
that it is developed in the womb before birth
 The second form of listening is reflected as the comprehensive
listening which has its own significance which helps in generating a
deeper understanding of the messages that are effectively
communicated between the persons

Analysis section
There are three of the crucial strategies that can be adopted as to boost
the listening power of the employees within a workplace
 Understanding facts and topic before listening
 Being attentive while listening
 After listening strategies

Understanding facts and topic before
listening
 People should start thinking regarding the tic which is going to be
discussed in order to collect suitable knowledge regarding the area of
listening
 If a person needs to do a task on listening text then a collection of the
suitable information will help in drawing the vas idea regarding the
outline of the topic
 It is important for the concerned person to evaluate the information
collected at this will help in understanding the facts at the concerned
workplace regarding the execution of the work processes

Being attentive while listening
 Being attentive while delivering of the comments, discussion or
speech at the workplace is vital as it helps in recapitalizing the
important facts
 The difficult words or less important words canny be put into a list in
order to recapitulate it after delivering the speech
 The primary focus should be given to the words and facts as this will
help in providing the better and clear understanding of the exact
topic

After listening strategies
 This strategy should be started with the thinking of the topic again
 Next, is the remembering of the speculations that the concerned
person has made before listening and then the truth of the topic
 There should a check from the listener side that each of the tasks
have been executed or analysis correctly
 The identification of the problems encountered during the listening
procedure is vital as it needs to be removed in order to enhance the
listening power from next time onwards

Recommendations
 It is strongly recommended that the listener should be active and
present mentally at the concerned workplace
 Being familiar regarding the topic is mentioned in the strategies and
therefore, the listener should be active and collect information as well
as gather ideas regarding the particular topic
 It is also recommended that there should be more focus on
understanding the facts rather than focusing on the use or meaning
of words
 The use of the verbal, as well as non-verbal approaches, should also
be practiced as to gather the deeper understanding of the area of
topic

Conclusion
 The paper effectively concludes that the development of the
interpersonal skills at the workplace are a defined by various factors
such as listening, communication and understanding
 The paper provides analysis of three strategies of interpersonal
listening skills at workplaces
 The primary purpose of this paper is to evaluate three strategies by
which listening could be effectively utilized within a workplace

References
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Appendices