This document is a learner workbook for the BSBLDR502 unit, focusing on leading and managing effective workplace relationships. It includes a student instruction guide, learner details, and a checklist to ensure all tasks are completed. The assessment comprises written questions, a case study, and a practical assessment. The written questions cover topics like communication strategies, consultation processes, feedback techniques, and issue resolution approaches. The assignment requires students to demonstrate their understanding of workplace communication, consultation, and problem-solving. Students are expected to reference external sources and adhere to specific file naming protocols. The assessment is competency-based, with feedback and opportunities for resubmission provided until a satisfactory outcome is achieved. The workbook also includes mandatory reading chapters from a textbook, and a detailed assessment record.
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