Leading and Managing Effective Workplace Relationships: JKL Report

This report examines effective workplace relationships within JKL Industries, an Australian company experiencing challenges related to communication, diversity, and networking. The report addresses these issues by analyzing the company's background, current change issues, and the role of a communication consultant. It drafts a communication strategy to meet business needs, outlines a grievance procedure, and prepares a business presentation. Furthermore, the report identifies diversity and networking issues, analyzes JKL's policies and procedures, and proposes strategies for addressing employee complaints, networking, and team leadership. Finally, it includes a role-play activity, an action plan for JKL, and a plan for accomplishing different goals, ultimately focusing on improving communication and fostering a positive work environment to achieve business objectives. The report emphasizes the importance of effective communication, bottom-up consultation, and a structured grievance process to mitigate conflicts and enhance employee engagement.

Lead and manage
effective workplace relationships

TABLE OF CONTENTS
TASK 1............................................................................................................................................3
Part A..........................................................................................................................................3
2. Background of the organisation and current change issue faced by firm .........................3
3. Drafting Communication strategy for meeting business needs and goals..........................4
4. Grievance procedure...............................................................................................................7
Part B...........................................................................................................................................7
1. Preparing business presentation ........................................................................................7
TASK 2 ...........................................................................................................................................9
1. Identifying the diversity and networking issue faced by company and analysing the role of
Branch manager .........................................................................................................................9
2. Analysing the Policies and procedures of JKL industries.....................................................10
3. 1. Identifying the procedure of addressing the complaints of employees ?.........................10
3. 2 Strategies for approaching networking for accomplishing desired goals. ........................10
3. 3 Strategies for leading a Team ...........................................................................................11
TASK 3 .........................................................................................................................................12
1. Role play activity .................................................................................................................12
2 . Action plan for JKL.............................................................................................................12
3. Plan for accomplishing different goals ................................................................................14
CONCLUSION .............................................................................................................................15
REFERENCES .............................................................................................................................16

INTRODUCTION
In context of present highly competitive business environment, managing the workplace
has become one of the crucial staff. Due to globalisation many of the companies are facing issues
related to the diversity as well as networking which has significant as well as adverse effect on
their performance in international market. An effective communication as well as smooth flow
of information is considered to be as an effective strategy which can be applied by firms for
dealing with such kind of problems. In addition to this, effective internal as well as external
communication is very much essential for smooth functioning of business. It is very much
important for companies to have the formal procedure of communication, as it assist in
eliminating the conflicts as well as misunderstanding at workplace. Management in an enterprise
need to develop an effective policies and strategies for communicating with employees. A sit
will assist them in developing strong relationship with workers.
Report will have focus on identifying current changes issues faced by organisation. The
communication strategies will be designed for JKL industries. It is basically an Australian
owned company which sells spare parts, trucks and forklifts. Study will also highlight the role of
communication consultants.
TASK 1
Part A
2. Background of the organisation and current change issue faced by firm
JKL is basically an Australian based company. The products which are offered by firm
are spare parts, forklift and mini trucks. Business entity has its headquarter located in Sydney.
Goal of an organisation is to increase sales. Objective of business entity is to built as wwell as
maintain a positive culture within an organisation. Company has branches in different countries
such as Canbera, Melbourne, Adelaide, Brisbane etc. after 12 years successful running of
business have developed its concentration of mini trucks as well as forklifts. An organisation
has facilitated negotiation with overseas suppliers in context of selling rage of mini trucks and
Forklift (Ahmad and Salam, 2018. ). Taking the sales rights has lead to the big changes in
organisational structure. During the time of change, management in JKL has faced the issues in
managing the information flow. At the time change there was issues of communication as well as

consultations which had further given rise to major problems at workplace. Few
communications as well as consultation issues includes :
 Absence of overarching approach to information management.
 Slow responses to the needs of internal as well as external stakeholders.
 Ineffective communication has lead to the delay in execution of the ideas which also has
adverse effect on business performance of JKL.
 Inadequate consultation has given rise to the risk to legal as well as ethical issues.
 Inconsistent application by leaders or managers has lead to the increase in number of
grievance by internal stakeholders.
 Due to lack of an effective communication, there has less engagement of employees in
the change procedure.
 In addition to this, due to the lack of an effective communication and smooth flow of
information, has created the culture of chronic conflicts which has further negative effect
on the business performance of JKL.
In such situation role of communication consultant is to revise as well as make changes
in the communication system as well as strategies of firm. In addition to this, it is the duty of
communication consultant to suggest company an appropriate procedure for managing
communication as well as information flow within an enterprise (Mao and DeAndrea, 2018. ).
Role of communication consultant is to develop as well as write content for internal as well as
external media communication. It is the duty of consultant to formulate the strategies for
strengthening the communication procedure among employees working in JKL organisation.
3. Drafting Communication strategy for meeting business needs and goals
In Context of JKL, management in an organisation is taking high initiative for developing
the new business plan for bring positive changes in the selling structure by transforming the
complete organisational structure. Business entity has focus on increasing the retail sales of mini
trucks as well as forklifts. JKL in order to accomplish new business goals are required to
formulate an effective communication strategy. Management in an enterprise is required to align

the employees objectives with that of business goals which can be done by developing an
effective strategy.
Communication can be defined as exchange of information as well as ideas between
sender and recipient. A smooth flow of and effective communication is very much important in
order to accomplish desired business objectives (Potdar, Guthrie and Gnoth, 2018. ). In context
of management in JKL, they are required to select an appropriate communication channel for
communicating with the employees. In addition to this, manager in an enterprise also need to
design as well as implement new mechanism for giving as well as receiving feedback.
A) Communication objectives : In context of JKL, communication objective of firm are :
 To have an effective internal communication procedure through proper policy
framework.
 To develop a top down as well as bottom-up communication flow for enhancing
communication network.
 To establish proper feedback mechanism .
B) Different audiences
In context of JKL, the majority of communication is facilitated by senior management
and Employees.
Senior management: Role of management in JKL is to develop business plans as well as policies.
It is the duty of management to communicate the important information related to the business
such as vision, objectives etc. to employees so that all the activities can be executed accordingly.
Employees : These are the stakeholders those who have to communicate with top level
management in JKL in order to get their queries resolved.
C) Media or Method of communication :
In context of JKL industries, management in an organisation is required to facilitate
continuous communication with workers related to the sales services as well as requirement of
customers. There are basically two media which can be utilised by management in JKL
industries for interacting with workers these are :

E-mail: It is considered to be as formal method of communication. Management in JKL
industries can send detailed information in written form through E-mail. E-mail enables fast as
well as quick communication.
Telephonic : It is considered to be as one of the fastest communication media. In context of JKL
industries, company can install intercom, as it will assist them in improving communication
between different functional units within an enterprise.
D) Two key provisions for facilitating bottom -up Consultation
In context of JKL industries, as business entity is facing many communications as well
as consultation issues It is very much crucial for firm to have bottom up consultation. There are
basically to key provisions which can be implemented by management in an organisation these
are :
Monthly meeting with workers : It is required by management in JKL to organise meeting with
workers at regular interval of time. The main benefit of implementing the provision of monthly
meeting is that management in an enterprise will able to address the issues faced by employees.
Through such types of meetings, employees will also get a chance to share their problems as well
a grievance. In context of JKL, it has been found that workers in an organisation is highly
dissatisfied with payment mechanism of firm which has lead to the high level of dissatisfaction
in them (Meng and Berger, 2018.). Through meeting employees will get a chance to share their
reviews as well as opinions about the pay system. In addition to this, through meeting,
management can also have direct interaction with employees and managers or leaders can
provide their feedback.
Constant supervision : In context of JKL, management in company can hire or appoint
supervisor for constantly supervising as well bas consulting with workers. In addition to this,
both employees as well as management can interact or share information with the help
supervisor.

4. Grievance procedure
Grievance can be defined as the formal complaint related to the dissatisfaction event.
There are few events especially changes in policies, business procedures can lead to the high
level of dissatisfaction in employees. In context of JKL, employees are highly dissatisfied related
to the changes in organisational structure. Therefore, it is very much crucial for manager in an
organisation to set up a grievance process, as it will assist them in building a strong relationship
with workers (Ortiz, 2018.). The grievance policy which can be followed by JKL are :
 Creation of standard grievance form .
 Setting specific time period for submission of grievance form by workers.
 If in case, any workers in an organisation is not satisfied with any specific policy then
person can share their in grievance form which could be submitted to departmental head.
 Management in JKL can held meeting at regular interval of time with employees.
 According to new provision, final submission is required to be submitted by management
to department head.
Part B
1. Preparing business presentation
Introduction:
JKL is basically well known Australian company which has its headquarter situated in
Sydney. The core business activity of firm is to sell small trucks as well as Forklifts and also
spare parts. An enterprise is undergoing major changes. JKL company has planned to sell wide
as well as new range of mini trucks and forklifts with the support of international suppliers. The
new business objectives are yet to be set up, but a firm is facing major problems due to improper
communication channel which has further created the hindrance in the success of firm.
.
Benefits of communication:
In context of JKL, an organisation can get various benefits by ensuring an effective
communication and flow of information. Few benefits of an effective communication at

workplace are it assists in eliminating the confusion or misunderstanding at workplace. With
regard to the JKL company, as an organisation is planning to develop new business plan ,
management in an enterprise is required to take high initiatives for bringing improvement in its
communication system in order to ensure smooth flow of information. The improvisation can be
bought in E-mails as well as intercom facilities.
It has been analysed from the given case scenario that JKL industries is running
successfully since twelve years in the field of retail services. Business entity in order to increase
revenue and profitability is planning to increase the retail sale of medium trucks as well as
forklifts. In addition to this, JKL company can accomplish its new business objectives through an
effective communication and by developing good relationship with workers. It is required by
management to develop the understanding that change is resist everywhere by people,
communication consultant in order to deal with such type of issue formulate an effective strategy
for bringing the positive and successful change at workplace (Meng and Berger, 2018. ).
A. ) Audience needs and relevant interpersonal skills
In addition to this, for accomplishing the new business objectives the high level of
commitment is also required from the side of employees. Employees in JKL are required to
apply their problem solving as well as analytical skills for making their significant contribution
in resolving the workplace conflicts.
B) Organisational needs
In context of change, the major organisational needs is related to an implementation of
effective communication Technology. As by implementing an advance communication
technology at workplace, management in an enterprise can ensure smooth flow of formal
information among workers as well as different functional units. It has been analysed from the
given case scenario that JKL want to gain the competitive advantage through its objectives, for
accomplishing the desired business target, management in business entity needs to concentrate
on improving the relationship with workers through an effective communication.
Communication consultant assist management in selecting the best communication technology.
The organisation can improve its sales and purchase by having a direct conversation with its
employees and can increase its profitability.

Communication strategy
Communication means such as emails, the internet, telephone etc. helps in faster and reliable
business communication. Therefore, these must be installed by the JKL industry for achieving
the new business objectives and goals. Further, it should also hold proper grievance mechanism
for resolving issues and grievances of workers. In context of JKL industries, management in
organisation is required to ensure an effective communication in order to help an enterprise in
accomplishing desired business objectives. Advancement in technology has provided to be as
very much beneficial in context of improving communication. With the help of technology,
communication has become simple process as interaction can be easily facilitated utilising the
different communication methods such as E-mail, internet, direct communication video
conferencing etc. All these methods of communication are considered to be as fastest as well as
effective
Business ethics can be defined as business policies and practices which intends to reduce
adverse effect of operations on environment as well as society. In context of JKL, management
in an organisation can strengthen relationship with its stakeholders by implementing code of
ethics at workplace.
C) Identifying the different approaches of communication and consultations for meeting
the audience as well as business needs.
Planning and structuring the formal meeting can be considered to be as one of the best
approach for identifying the needs of stakeholders. Management in JKL can organise
conferences in order to share the business information with both internal and external
stakeholders. In addition to this, Top level management in an organisation is required to circulate
the notices consisting of information related to changes which are to be implemented at
workplace. (Taher and Gomes, 2018). In addition to this, videoconferencing and social media
communication tools can be used by management in JKL for communicating with employees in
different branches.
TASK 2

1. Identifying the diversity and networking issue faced by company and analysing the role of
Branch manager
In context of JKL, an organisation have to face the diversity issue due to absence of
cultural sensitivity among workers. It has been analysed from the given case scenario that the
few diversity issue faced by JKL are :
 Ineffective leadership,
 Lack of interpersonal skills
 Lack of trust between management and employees
 Lack of awareness about business policies among employees
 A culture of chronic conflicts.
Networking issue faced by JKL company are :
 Lack of awareness about internal and external networking opportunities.
 Lack of understanding abut the objective of networking.
 No internal communities as well as social platform
Role of branch manager is to resolve the issues as well as conflicts between employees
by facilitating direct interactions with them. It is the duty of manager to acknowledge the
opinion of employees related to their wrong behaviour at workplace. Role of branch manager is
to provide management a training related to managing as well as retaining diverse workforce
(Solomon, 2018. ). It is the duty of branch manager to formulate such business policies which
reinforce diversity at the workplace.
2. Analysing the Policies and procedures of JKL industries.
The different policies which can be implemented by management in JKL for dealing with
the diversity issues are :
 Management in an enterprise is required to provide workers with access to different
facilities in context of culture differences.
 In addition to this, various festivals can be celebrated irrespective of religious concern.

 Open communication channel should be provided to workers, so that the culture
differences can be reduced (Harter, Billy and Palla, 2018).
3. 1. Identifying the procedure of addressing the complaints of employees ?
In context of JKL, management in an organisation could have direct communication with
workers. In addition to this, meetings can be organised at regular interval of time.
3. 2 Strategies for approaching networking for accomplishing desired goals.
In context of networking, role of branch manager is to built relationship with both
internal and external stakeholders. It is the duty of branch manager in JKL to formulate network
plan which should include the clear purpose of networking and activities which are required to
accomplish desired networking objectives (Aburumman, Newnam and Fildes, 2019. ). Role of
branch manager to held meeting with stakeholders. The best method which can be utilised by
management in JKL for building strong network are personal meeting with stakeholders, E-mail
marketing and business gathering.
3. 3 Strategies for leading a Team
Action plan which can be followed by Sam
Networking activity Person Schedule Rationale for
networking activity
Continuous
communication with
suppliers , competitors
by holding personal
meeting
Four months It is the activity which
will require the
detailed information
about the cost charged
by suppliers nad
duration of delivery.
Contact with suppliers
and customers
Four months Opinions of customer
about the suppliers.
Action plan which can be utilised buy Alex
Networking activity Person Schedule Rationale for

networking activity
Social activities Four months In context of JKL,
Alex can utilised the
social platforms such
as Facebook for
sharing the
information about
important deals.
E-mail activities Four months By utilising The e-
mail Alex can share
terms and conditions
related to the payment.
TASK 3
1. Role play activity
Human resource manager : God morning, How are you ?
(Brisbane branch )
Rental manager : Good morning sir . I am good.
HR- I came to know about the issues faced by employees. Can you please share detailed
information about the issues with me ?
Rental manager – sir, main issue is related to the rental department in an organisation. Workers
working in rental department is highly dissatisfied with new business plan. Such changes in an
organisation has lead to the increase in concern about the loosing of job among workers. Due to
fear of changes, workers in an organisation has indented to create a union strike in context of
low payment mechanism.
HR: It seems to be quite serious issue, But I want to you communicate and share information
with employees that changes in organisation are not intended to terminate them from job.
Working will be provided with proper training sessions. In context of payment issues, an
enterprise is already complying with the wages act. On behalf of organisation , I also want to