BSBLDR502 Report: Leading & Managing Effective Workplace Relationships

This report addresses key aspects of leading and managing effective workplace relationships within the context of JKL Industries. It covers communication strategies, including objectives, audiences, and methods, emphasizing bottom-up communication and employee involvement. The report also outlines grievance procedures for mitigating issues and maintaining workforce efficiency during organizational changes. Furthermore, it examines workplace diversity, highlighting the importance of fostering an inclusive environment and addressing potential conflicts related to race, ethnicity, and religion. The role of networking in building positive relationships, both internal and external to the organization, is also discussed. The document also includes discussion on conflict resolution strategies and dispute resolution in the workplace. Desklib provides a platform for students to access similar solved assignments and past papers for academic support.

Running head: MANAGEMENT
MANAGEMENT
Name of the student
Name of the university
Author note

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Assessment 1
Part A
Answer to question 3
Objectives of the communication The objectives of the communication are:
 Making the employees aware of the
change that the organization is planning
to undertake
 Building up coordination among the
different internal and external
departments of the organization for the
implementation of the modifications in
the systems
 Identification of internal and external
customer needs and making employees
aware of required alterations in the
approaches
Audiences The audiences for bringing forth transformation in
the methods of the businesses are:
 Employees
 Suppliers
 Production and the sales department

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Methods of communication The methods of communication that might be
undertaken by the organization are:
 Emails
 Session with the stakeholders
 Newsletters and memos
 One- to one communication
Provision for bottom- up communication The provisions for bottom up communication are:
 Application of the open- door policy
makes the management more
approachable to the employees. It helps
in facilitating a two- way
communication between the employees
and the management. The smooth
functioning of the system soft h
organization is stimulated through the
communication strategy that is
undertaken by the firms while operating
in markets.
 Involvement of employees in the
management decision making process
will be helping the organization to
build on the inter- trust factor between
the employees and the management of

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the business. It helps in proper
functioning of the systems of the
business through the performance of
the workforce as per the objectives of
the business.
Development of communication strategies helps in maintaining proper functioning of workforce
as per the change in objectives of business. It helps in enhancing performance of organizations
through coordinated actions that are undertaken by the workforce based on the awareness of the
different objectives of the business to improve.
Answer to question 4
The grievance procedure that might be undertaken by organizations while undertaking
mitigation strategies are based on proper communication of issues. Communication will be
helping management of the organization to identify the issues and thereby mitigate the same
through different strategies. Therefore, the management of the organization must take steps to
mitigate the issues for the proper functioning of the systems of the workforce. Negotiating with
the workforce based on the change that is planned by business helps in maintaining the
efficiency at work. On the other hand, reconsidering the remuneration systems of the business
helps in maintaining the different levels of improvements in the operations of the enterprise.
Interaction with the employees of the organization helps in maintaining the different levels of
change in the systems of the business and thereby develops strategies to fit into the requirements
of the business.

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The different grievance procedures of the organization help in maintaining the smooth
functioning of the workforce as per the objectives of the business while operating in the
international markets. The expansion of the practices of the organization helps in maintaining the
proper functioning of the systems of the business while operating in the international markets.
The expansion and growth of the organization might be affecting the job role of many
employees, which might create a situation of employee turnover. However, the changes in the
management and the structure of the organization and the manner in which the management
interacts with the employees helps in maintaining the different levels o0f improvements in the
systems of the business. Implementation of proper technologies for communicating with the
employees will be helping the management of the organization to undertake the smooth
functioning of the processes as per objectives of the business while operating in the international
markets. Different changes in the systems of the organization is dependent on functioning of the
different business centric attributes which helps in maintaining different alterations in the
methods of the organizations.

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Assessment 2
Question 1
Workplace diversity is considered to be one of the major aspects that any organisation is
liable to focus upon. It can be argued that workplace diversity can e played as an impetus to
enhance the brand image of the company. Therefore, it is also important for the JKL Industries to
maintain workplace diversity inside the organisational structure of the company. According to
the terms and regulation of the company it can be ascribed that the company has a policy of
following diverse work culture and respect religion is also intertwined with the policy of diverse
work culture into the organisation.
As a matter of fact, the national regulation on diversity the Law Council of Australia has
advocated that ensuring equality in workplace must be followed by the organisations and in this
regard the companies have to adopt practices to provide equal opportunities irrespective of class,
ethnicity, gender and religion. In fact, the Law Council of Australia opines that respect in terms
of treating every employees fairly and courteously as well as prevent freedom and harassment
must be ensured by the organisational management. With referred to the Australian Human
Rights Act, 1986 the Law Council is committed to promote diversity in the name of equality,
respect and inclusion in workplace or in legal profession. In order make diversity a practice, the
Law Council includes mutual learning, respect and recognition programs in the process
(Lawcouncil.asn.au 2018).
Therefore, in the JKL Industries it will be helpful if the management starts some
programs regarding diversity. At first, it is the responsibility of the management to let the
employees about the diversity policies of the organisation. In this regard, during the recruitment
process the newly recruited employees are being informed about the practice of diversity inside

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the company and for the old employees there should be a session on diversity. It can be argued
that to formulate the essence of workplace diversity, the JKL Industries can organise some
events with the participation of all employees. Moreover, using quotes of workplace equality in
the office can be another measure that will render a visual impression of diversity. In this
context, as a leader and the operation manager of JKL Industries it is my duty and responsibility
to continue workplace diversity in my team. For this, I shall communicate with my team
members in a daily basis and assure them all my assistance related to the job and the workplace
culture. Besides this, a direct connection with the higher authority and the HR management can
also be a firm step to establish diversity in workplace. My positive attitude towards the team and
categorise the team members on the basis of their skill rather than religion will be a good
initiative as far as I am concerned.
Question 2
The organisational environment of the JKL Industries is fractured with lack of
understanding regarding the diversity of the teams. In this regard, there are some facets of the
organisation such as race and ethnicity and the religious aspects. Lack of understanding about
team work is an essential factor in this context. As a result of that in case of team work there will
be a great deal of problem among the team members that can facilitate poor quality of
production. As an operational head it is my responsibility to deliver quality production all the
time and the future of the company is depended upon me. Therefore, by no means this kind of
practices can be tolerated.
In this context, as the team leader I will conduct a meeting with my team members. The
meeting also includes the higher authority in course of let the employees informed about the
diversity policy of the company. As a matter of fact, threat of Zero Tolerance Policy is also

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incorporated into the discussion so that the team members can aware of losing their jobs.
Moreover, there will be a meeting between the higher authority and the operational head in order
to make the policy of workplace diversity more prominent and important as well.
In addition to this, to prohibit any kind of violation regarding the workplace diversity I
shall develop an open communication style so that every employees are free to discuss any kind
of problem regarding the organisational environment and ventilate their grievances. It will
facilitate a flexible environment where the employees or the team members are free to do their
job. Listening is considered to be an important facet in this regards. That will develop a
motivation to the employees to ventilate their grievances. Besides this, attitude is also considered
to be an important aspect in this matter. A positive attitude will render positive outcome for
protecting diversity inside the JKL Industries.
Answer to Question 3
As the manager of Brisbane area I would try to build networks which can help in the
creation of positive relationships with the people who are internal and external to the
organization. The medium size of the organization thereby increases the need to effective
networking with the people within the company and with those who are present outside as well.
The effective planning of workforce is also made possible with the help of successful
communication networks. As a manager it is my duty to form a network of people so that the
positive relationships can be created in an effective manner (Conrad and Sollitto2017). The
communication networking based activities are important for the managers of the company to
achieve their organizational goals along with the others in the organization. The network with
internal people or employees can be created with the help of official social media groups that can
help them to share the views in an efficient manner. On the other hand, the company website can

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be used for the purpose of establishing networks with the customers and the other stakeholders.
The website will be helpful for me to connect with the customers so that I am able to analyse
their needs and desires (Gu et al. 2014). This will be helpful for me as a manager to know the
customers of the organization in an effective manner so that I can take the decisions that can
prove to be beneficial for the organization. The communication levels that are created between
the managers and the employees is an important part of the entire organizational operations. The
proper communication can help the company to achieve the goals and objectives in an effective
manner. The online or social network is the most useful process of communicating with each
other within or outside the organization as well (Shockley-Zalabak2014).
A situation where I had joined a network to achieve the organizational goal is based on a
project that was provided to the company. The network that was formed was based on three
teams who were responsible for various departments of the organization. The different teams
have together been able to create a successful network that was developed for the purpose of
achieving the goals. The members of the team within the network had collaborated with each
other so to achieve the goals that has been set by the management. I had tried to build strong
networks with the members of the organization with the help of effective communication and
other major activities. The goals that were set by the management of the company were achieved
by the coordination of the individual members of the teams within the network. The networking
process had been helpful for me create positive and effective relationships with the employees
who were a part of the different teams. These positive relationships had been helpful for the
employees to coordinate with each other in the future (van Osch, Steinfield and Balogh2015).
The communication and networking based activities have thereby been helpful for the creation of
proper relationships among the employees in the network. The achievement of organizational

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goals is thereby largely dependent on the ways by which the various activities are communicated
between the employees.
Answer to Question 4
Networking activity Person Schedul
e
Description/rationale for networking activity
Create networks in an
area where many
targets are present for
the sales person to
operate
Alex 2 weeks The areas in which Alex can create networks
needs to be based on the target market of the
company. This will help him to increase the
revenues and sales of the company by creating
a bigger customer base.
Create an online
network of the
customers to achieve
the targets easily
Alex 4 weeks The online network of customers will help Alex
to know them better so that he is able to fulfil
their needs. The network will further help him
to stay updated about the changing needs of the
consumers. This will help the company to
provide the services which are actually desired
by the customers.
Create a network of the
suppliers who produce
similar goods to the
company
Sam 2 weeks The supplier network will help Sam to
understand the suppliers in an effective manner.
The communication with the suppliers will also
increase in the process. This will be helpful for
the sales person to maintain a level of
relationship with them.
Establishing a link Sam 4 weeks The link that can be created between the

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between the suppliers
and the customers so
that their needs can be
fulfilled in an easier
manner
suppliers and the customers will further be
helpful for the company to create a product line
that is desired by the consumers. Sam will also
be able to improve his relationship with the
suppliers and fulfil the needs of the customers
at the same time.

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Assessment 3
Answer to question 4
Action/activity Timeframe Person/s
responsible
Description of
strategy/
tactic/rationale
for action
Resources, if required
HR meeting with
manager (rental)
2 days HR Business
Partner (you)
Involvement of the
employees in the
processes
Resources for an integrated
training session with the
employees, which will be
helping the organization to
maximize the involvement of the
same while operating in the
international markets
Answer to question 5
Inter -trust factor between the management of organizations and employees supports in
ensuring proper performance of the workforce as per the objectives of the business. The proper
functioning of the systems of the business helps in maintaining and enhancing the productivity of
the organization and thereby brings forth proper development in the situation of the firms. The
interactions with the employees help in maintaining the proper levels of change as per the
objectives of the business firms to progress. The strategies that might be taken by the managers
for facilitating the change in the systems of the business are based on the empowerment of the
employees and motivation of the same to support the free flow of the functions that are
considered by the organization while undertaking the change in the systems of the business.