Effective Business Communication Workplace Report Analysis

This report delves into the multifaceted realm of effective business communication within the workplace. It begins by defining the communication process, including the roles of sender, encoder, message, channel, receiver, decoder, and feedback. The report then explores the significant impact of effective communication on team building, innovation, strong management, and business growth. Subsequently, it identifies and analyzes common barriers to effective communication, such as inadequate knowledge, ambiguity, differing perceptions, and distractions. The report provides solutions to overcome these barriers, including training, active listening, message consistency, and the development of soft skills. It also highlights essential effective business communication skills, encompassing cultural awareness, non-verbal communication, collaboration, public speaking, written communication, and listening skills. Various effective business communication channels, including face-to-face interactions, broadcast media, mobile communication, electronic messages, and written messages, are also discussed. The report concludes by summarizing the key points and emphasizing the importance of communication in fostering strong workplace relationships. The report uses several references to support its claims.

BUSINESS
COMMUNICATION

TABLE OF CONTENTS
• INTRODUCTION
• Communication process
• Impact of Effective Business Communication in the
Workplace
• Barriers to Effective Business Communication in the
Workplace
• Solutions to Effective Business Communication Barriers
• Effective Business Communication skills
• Effective Business Communication Channels
• CONCLUSION
• REFRENCES

INTRODUCTION
• The sharing of the information between the individuals is
called communication. The sharing of concepts, ideas,
behaviours, imaginations and written concepts are
included in the sharing.
• The sharing process of information that includes two
parties and the message is easily shared as well as
understood is called effective business communication.
The effective communication is necessary for the
company’s success.
• Good communication boosts the performance of the
employees at the workplace. Workplace communication is
important for streamlining the internal communication.

COMMUNICATION
PROCESS
Sender: The communicator is the one who initiates the conversation and has some
concept that is intended to be conveyed it to other.
Encoding: The sender start with encoding the idea in the form of words or non-verbal
methods like signs, symbols, body gestures, etc.
Message: After the encoding process the sender gets the message that he intended to
convey. Communication channel: The sender chooses the medium for transferring the
message to the receiver
Receiver: The receiver is the one who was the target for getting the message (Guffey
and Loewy, 2021).
Decoding: The decoding of the message is done by the receiver in the best possible
way. The effective communication is attained only if the receiver gets the message in
the same way it was intended by the sender.
Feedback: Feedback is the final step and the process makes sure that the message is
received by the receiver and the interpreted in the same manner as that intended by
the sender.

IMPACT OF EFFECTIVE BUSINESS
COMMUNICATION IN THE
WORKPLACE
• Effective Team Building
Communication transparent with the team. They team get clear instruction on what they
have to do and the results they produce will also be clear. Good communication can
generate trust within the team.
• Innovation
Effective communication clears the doubts and the employee’s interpret the message in
the same as directed by the manager. Realistic communication drives the innovation at
the workplace.
• Strong Management
The communication aligns the company in one direction for achieving the goals of the
company (Song and et.al, 2019). The important KPI of the organisation can also be
improved by communication that helps in the strong management.
• Business Growth
Providing the employees with good communication can help boost employee’s
motivation and commitment to the work that lead to the good performance, productivity,
growth and overall development of the company.

BARRIERS TO EFFECTIVE
BUSINESS COMMUNICATION
IN THE WORKPLACE
• Inadequate Knowledge – misunderstanding and doubts are
created that disrupt the communication.
• Ambiguity- creates an environment that is opaque and unclear.
That makes the employees trust less to the company (Manca
and et.al, 2018).
• Difference in Perception- the employees are not satisfied with
the ideas of the managers and may resist the ideas and rules
made by the manager for the functioning of the company.
• Distraction- the employees get easily distracted due to the lack
of interest in the work. The distracting lead to loss for the
company.

SOLUTIONS TO EFFECTIVE
BUSINESS COMMUNICATION
BARRIERS
• Good and up to date Training for making the employees ready
for the effective communication.
• Active Listening can be developed by paying attention and
providing feedback.
• Consistency of the Message can be improved by relying on the
reality, teaching the employees through experience (O’Doherty
and et.al, 2018).
• Improve soft skills by developing a learning mind-set,
encouraging the self-reflection and expanding the knowledge
and understanding within the employees in the workplace.

EFFECTIVE BUSINESS
COMMUNICATION SKILLS
• Cultural Awareness is the understanding in the employee for the difference
between themselves and the people coming from different backgrounds and
culture having different attitudes and values. The company initiate programs
for cultural awareness of the employees.
• Non-verbal communication skills can be developed within the workplace for
the creating a positive impression on the employees.
• Collaboration skills can be developed in the workplace for the employees to
learn how to work in a team; this will help in creating the effective
communication between the employees (Oussii and Klibi, 2017).
• Public Speaking skills can be developed to gain confidence to speak in groups
without hesitation as well as giving the message clear and in effective way.
• Written Communication Skills can be developed so as to improve the ways to
interpret the message to the employees in the workplace.
• Listening skills can be developed to improve the understanding for the given
message.

EFFECTIVE BUSINESS
COMMUNICATION CHANNELS
• Face to Face refers to in person communication with the
individual.
• Broadcast Media refers to sending message to the different
people over a single platform.
• Mobile can be used to directly contact the individual for
sending the message (Oltarzhevskyi, 2019).
• Electronic messages can be sent such as emails.
• Written messages can be sent on the messaging software.

CONCLUSION
• The organisation can develop a messaging medium according
to the relationship with the other individual they want to
communicate with.
• For effective communication the organisation can introduce a
cultural awareness program.

REFRENCES
BOOKS AND JOURNALS
• Guffey and Loewy, 2021. Business communication: Process & product.
Cengage Learning.
• Manca and et.al, 2018. Collaborative workplaces for innovation in service
companies: barriers and enablers for supporting new ways of working. Service
Business. 12(3). pp.525-550.
• O’Doherty and et.al, 2018. Barriers and solutions to online learning in medical
education–an integrative review. BMC medical education. 18(1). pp.1-11.
• Oltarzhevskyi, 2019. Typology of contemporary corporate communication
channels. Corporate Communications: An International Journal.
• Oussii and Klibi, 2017. Accounting students’ perceptions of important business
communication skills for career success. Journal of Financial Reporting and
Accounting.
• Song and et.al, 2019. Impact of the usage of social media in the workplace on
team and employee performance. Information & Management. 56(8).
p.103160.

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