Lead and Manage Effective Workplace Relationship Role Play - JKL

This assignment presents a role-play scenario between a consultant and a Rental Account Manager, Leigh Cross, who is concerned about the company's decision to close the rental division. Leigh, with 12 months of experience, is worried about job security and the ethical implications of the decision. The consultant explains the company's plans to retrain talented employees and potentially offer Leigh a managerial role in another department. The role-play explores the importance of communication, motivation, and adapting to organizational changes. The consultant addresses Leigh's concerns, emphasizing the company's commitment to retaining valuable employees and providing opportunities for growth through training and motivational programs. The conversation highlights the significance of controlling emotions, fostering trust, and open communication during times of organizational restructuring. The consultant encourages Leigh to consider the benefits of the retraining program and to address any concerns during the interactive session with higher authorities.

Running Head: LEAD AND MANAGE EFFECTIVE WORKPLACE RELATIONSHIP
Lead and Manage Effective Workplace Relationship
Name of the Student:
Name of the University:
Author Note:

1LEAD AND MANAGE EFFECTIVE WORKPLACE RELATIONSHIP
Role Play
An appointment has been set up between the consultant of the company and Leigh Cross,
who is a Rental Account Manager. In the meeting, the grievance with the change that are happening
in the company JKL is going to be discuss. Leigh Cross is new in the company with an experience
of 12 months. Leigh is holding the position of Accounts Manager and very much concerned as well
as angry with the organization for their decision to close the rental division. The organization wants
to propose the changes that are going to take place but it has been notice that Leigh showed his
talents by showing strength in communication, relationship building along with improved employee
relations with the accounts team. The consultant have the knowledge about the organizational
policy to retrain the rental employees. The organization is interested in retraining the talented
employees’ and there is chance offering the Accounts Manager role to Leigh in other department,
which is not confirm yet by higher authority.
The characters here in the role-play are Consultant and Leigh who is the Rental Accounts
Manager with an experience of 12 months in the organization. The meeting has be set up in the
Consultant’s office.
The scene opens as Leigh enters the Consultant office with a worried look in his face by
knocking on the door.
Leigh: Can I come in?
Consultant: Come in.
Leigh: Good morning! I was inform that you have been looking for me.
Consultant: Good morning! Yes I am. Please sit down.
Leigh: Thank you.

2LEAD AND MANAGE EFFECTIVE WORKPLACE RELATIONSHIP
Consultant: I heard good things about you that you possess the qualities of being a leader but there
are something, which you are worried about and also angry at the same time. Please tell me about it
so that I can help you out in the matter.
Leigh: I heard that organization have decided to omit the rental account department and being a
manager I need to know why this decision have been taken by the organization.
Consultant: I know this is a serious issue but company took this decision not to terminate you all
from the organization. The decision is been taken for the betterment of the organization and aim to
grow in the market.
Leigh: These means we will be sack from our job but this is unethical with respect to the
organization’s terms and policy. Before taking any such decision at least, we could have given
notice beforehand so that we can look for other jobs.
Consultant: The organization have decided to omit the department only and retrain talented people
like you so that you all can join the other department and can continue with the job.
Leigh: These is not right as we cannot cope up with the other department job and gradually the
organization will fire us.
Consultant: These is not the exact scenario as you are thinking negatively. The organization do not
want to lose the talents out here so that is the reason why the organization came to a point that
retraining program is need to be carry out. So, that the efficient and talented employees’ like you
can stay and can provide the valuable service to the organization.
Leigh: These is against the ethics as the management is omitting the department completely and
forcing us to join another one. This will automatically demotivate the others to work including me.
Consultant: The change in the department is going to take place, only after providing complete
training keeping in mind the strength and weakness of the employee. There will be motivational
workshop, which is also going to take along with the retraining.

3LEAD AND MANAGE EFFECTIVE WORKPLACE RELATIONSHIP
Leigh: What will be my role after completing the retraining program?
Consultant: After completing the retraining program, you might get a position of manager.
However, the higher authority will make this decision. You need to keep trust in the organization as
you are a talented employee and organization do not intend to lose a gem like you. If you going to
remain angry at the organization, it will ultimately affect the performance which you are delivering
until now. The organization is looking forward to you, as you possess the capabilities of a good
leader. I know you are dissatisfied with the organizations decision, which is yet to be implement
but to grow in the market constant change is required.
Leigh: How the organization is going motivate us? Do you think it is important to motivate us?
Consultant: The organization have planned the motivational program in such a way that it will be
concise and will be able to motivate the employees’ including you. There are different motivational
program such as providing recognition to the employees who will display outstanding performance;
positive feedback will be share; training about the changed plan will be provide to you all from the
expert; opportunities will be provided equally to all of you to grow and there will be hike in the
salary structure. Motivation is always an important part, which is require to be look after by the
organization, and we are giving importance to it as you can figure out from our motivational plan.
Consultant: I know till now you are not convinced with the offer that has been put in front of you
but I can assure you that you won’t be demotivated nor the people who are working under you
guidance. You will be enjoying the new process and will be able to grow in the organization along
with the training process, as it has been structure in a creative way possible.
Leigh: What will the organization do if others are not willing to join the other department? How
will the organization then manage to retain them?
Consultant: As a manager, you need to first keep faith and trust in the organization’s decision. The
employees who are working under you will automatically follow you, but the organization have

4LEAD AND MANAGE EFFECTIVE WORKPLACE RELATIONSHIP
decided to take an interactive session with the employees’ in your department including you. If the
vision and mission of the organization is not clear to all the employees’ it is unethical to force them
to accept the decision as everyone need to look after their interest first and then to the
organizational interest. The session, which is going to happen should be attend by all the members
and if they think something is not up to their expectation, the employees are free to raise the
question. The employees can even put forward some innovative idea, which is beneficial for the
company to modify so that the company can grow ion the process.
Consultant: Everyone who are working in the organization is like an asset to us. It will be a great
loss for the company to lose the talented employees. Therefore, the company is putting every minor
effort to retain them but the organization cannot force anyone, as that will be wrong to do so.
Everyone possess some vision or thinking and company respect that so we can only request all of
you to adopt the changes.
Leigh: Is there any raise in the pay structure?
Consultant: That depends on the higher authority. First, the organization is concerned about the fact
that whether you all are willing to do retraining program and join other department or not. I can
suggest you one thing if you are ready to accept the decision as well as others then being a manager
it is your duty to talk to the higher authority about the raise in the pay structure. The company is
willing to accept input from your end as well. The query, which you are having, should be raise
during the interactive session with the higher authorities. If you raise it this will display a sense of
responsibility and also some concrete decision can be made by the end of the session as money
obviously motivate to work but you should respect others opinion as well.
Consultant: Do you have any other doubts or other queries? If you have any let me know so that I
can clear that as well.
Leigh: No, I do not have any for the time being. If any query or doubt arise, can I get back to you?

5LEAD AND MANAGE EFFECTIVE WORKPLACE RELATIONSHIP
Consultant: Yes, sure you can get back to me. I will be happy to help you, as this is my
responsibility to guide you, clear all your doubts, and query. Therefore, I am hoping that all your
doubts have been clear from my end.
Consultant: Can I request you something?
Leigh: Yes, you can.
Consultant: If it is not too much for you, can you try to control your anger? It is affecting the
environment in the workplace. The other employees will be trigger with your action. It is also
creating a negative image of yours in front of the higher authority. As a manager, you have to
control your anger, as the employees who are working under you will learn from you.
Leigh: Sorry! I know I over reacted without even listening to the higher authority. I will not repeat
this in the future.
Consultant: Good to hear that from you. Wishing you a prosperous journey ahead.
Leigh: Thank you! For making me understand about the situation in a best possible way.
Consultant: Welcome and thank you for listening to me calmly. You can join your team now.