Curriculum Vitae: Elina Savelyeva, 4+ Years Experience

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ELINA SAVELJEVA
Date of Birth:
Nationality:
Contact Details:
PROFILE SUMMARY:
I am an enthusiastic and a committed professional with more than 4 years of experience
handling various responsibilities in front desk and customer handling positions. I have
expertise in billing and day to day office operations. Positive attitude an integrity being my
core strengths I am confident to create a difference and contribute towards positively
towards my work.
WORK EXPERIENCE:
Current: Night Duty Manager – PARK INN LONDON HEATHROW
Tenure: March 2019 to Present
Job Description:
 Ensuring smooth running of the hotel operations involving best of customer experience
for every guest in the hotel
 Supporting the day to operations processes in Front Office and ensuring that other front
desk employees follow the Standard Operations Procedure (SOP)
 Ensuring that all guest issues and queries are solved within minimum turnaround time
 Driving improvement in guest experience in collaboration with the other departments to
exceed customer delight and deliver optimum customer experience
 Ensuring high standards of integrity, discipline, appearance and attitude while delivering
duties
 Ensuring self productivity and that of the team on a day to day basis through meticulous
planning, coherent team work and exemplary leadership
Key Achievements:
 Achieving the fastest promotion in the Hotel in a span of six months
 Nominated second time as The Employee of the month
 Received special appreciation from Senior management for demonstrating exemplary
leadership
 Getting featured on the Hospitality periodical among young Achievers

Past: Guest Service Manager – PARK INN LONDON HEATHROW
Tenure: October 2018 to March 2019
Job Description:
 Ensuring quick response to all issues related to guests in the hotel and proper mitigation
of the same in minimum turnaround time
 Coordinating with the other departments in the hotel and developing strong working
relationships with them for smooth running of the day to day operations
 Motivating, training and handholding all new team members ensuring their best
performance with regards to their key performance areas
 Liaising with the other service managers for maintenance of proper work flow
 Working in collaboration with team members as well as supervisors for harmony and
peace at the hotel
Key Achievements:
 Becoming one of the “TOP SELLERS” of the Front Desk in the year 2018
 Scoring the highest points in the Performance Appraisal
 Winning the employee of the month three times
Past: Supervisor of Front Desk – PARK INN LONDON HEATHROW
Tenure: June 2015 to October 2018
Job Description:
 Meeting guests and hosting of events in the Hotel
 Coordinating group activities
Key Achievements:
 Nominated as the Employer of the year for year 2016 and 2015
 Nominated Best Smile of the year 2015

EDUCATIONAL BACKGROUND:
 Pursuing MSC in Strategic Management from University of Derby
 Passed Bachelor of Business Management from University of Derby in 2019
LANGUAGE PROFIENCY:
Can communicate fluently in English, Italian, Russian and Latvian
HOBBIES:
 Cycling
 Playing Basket ball
 Mountaineering
References: Available on Request
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Signed by: ELINA SAVELJEVA