Staff Newsletter: Elite Technology Services, May/June 2022 Overview

The Elite Technology Services May/June 2022 staff newsletter provides a comprehensive overview of the company's recent activities and future plans. The newsletter includes a message from the CEO, highlighting the company's performance and future expansion with new regional offices in Birmingham, Edinburgh, and Leeds. It details company news, such as the completion of major customer deals, the progress of the new CRM software implementation, and the creation of a new IT Training division. Staff news features an employee spotlight on Sarah Thompson, staff birthdays, and upcoming training events, including MS Word and Excel courses, sales and negotiation skills, and a managing staff effectively course. The newsletter also promotes staff health and wellbeing, including resources for working from home. The report details sales results, staff achievements, and provides information on the company's cycle loan scheme and the return of the ETS Team Tennis Tournament.

Staff Newsletter
May/June 2022

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Table of Contents
Message from the CEO............................................................................................................3
Company News.............................................................................................................................3
Latest Company News in Brief........................................................................................3
New Regional Office..............................................................................................................4
2021 Preliminary Sales Results......................................................................................5
Staff News.......................................................................................................................................5
Employee Spotlight...............................................................................................................5
Staff Birthdays.........................................................................................................................5
Upcoming Staff Training Events.....................................................................................6
Staff Health & Wellbeing....................................................................................................6
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Message from the CEO
A warm welcome to all staff as we enter the 2022 summer season! I hope you
all had a great Easter holiday and are all ready and refreshed to meet the
challenges that the rest of the year will undoubtedly bring. 2021 and the
beginning of 2022 proved to be a challenging time for everyone but Elite
Technology Solutions continued to perform well throughout the period and we
exceeded our sales targets. I and the senior management team would like to
thank you all for your hard work and dedication and for contributing to the
company’s success. There are exciting times ahead in the remainder of 2022 for
the company: in addition to the new regional sales office that opened recently in
Birmingham, plans are currently underway to open a further two offices in
Edinburgh and Leeds later this year.
I hope you enjoy this edition of the company staff newsletter!
Alison Shepherd
Chief Executive Officer
Elite Technology Solutions Ltd.
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Company News
Latest Company News in Brief
We are pleased to announce that ETS successfully completed negotiations with
two new major customer accounts at the start of 2022, with a total annual value
of approximately £0.75m. This is a great boost to the existing customer account
portfolio, and congratulations are due to the Bristol and Glasgow Sales Teams for
closing the deals!
Implementation of the new Customer Relationship Management software is
progressing well with a target completion date in July. Full training for customer
support staff will begin in May. The new CRM system will enable ETS to
streamline all customer-facing operations, ensuring a more efficient service for
existing and prospective clients.
ETS has created a new IT Training division within the HR & Training department
and has appointed Mike Davies as IT Training Manager. Mike will be working
closely with departmental managers to identify staff IT training needs and create
innovative and effective training programmes resources to meet ETS staff’s IT
training needs and support overall staff development.
ETS has been nominated for ‘Most Innovative IT Service Provider’ in the annual IT
Service Industry Awards. The awards ceremony will take place in August this
year. Well done to all the hard-working ETS staff who made this happen!
Thinking about getting fit for the summer? Why not change your commuting
routine and cycle to work?! ETS are pleased to announce the launch of a Cycle
Loan Scheme, where you can borrow up to £500 interest-free towards the
purchase of a bicycle. Contact the HR team for more information and details of
how to apply.
This month sees the return of the ETS Team Tennis Tournament which takes
place as part of the residential team-building course for staff. The tournament
has become something of a fixture on the ETS calendar and has proved to be a
lot of fun for those involved. If you are taking part in the training course and
would like to show off your tennis skills and represent your regional office,
contact your team captain – you’ll find notices in each of the offices with more
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information. Full tournament results and photos will appear in the next
newsletter.
New Regional Office
ETS is pleased to announce the launch of a new regional sales office in
Birmingham, covering the East and West Midlands region. The office occupies
the 6th floor of a brand-new office complex with all the latest facilities, located in
Sunset Park in the southwest of the city centre.
We look forward to the Birmingham sales team increasing ETS’ presence in
England’s second largest city and in a fast-growing region with many new start-
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ups and developing businesses who can benefit from the products and services
that ETS provides.
In addition to the new Birmingham office, ETS is planning to open a further two
regional sales offices later in 2022: Leeds and Edinburgh. We are currently
looking for suitable office locations in both cities and we are also in the process
of recruiting local staff. We’ll keep you informed of progress in the next staff
newsletter.
2021 Preliminary Sales Results
The table and chart below show the preliminary ETS sales results for 2021 that
have just been released. The final results will be published in the next edition of
the newsletter, just ahead of the publication of the company’s interim report in
August.
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Staff News
Employee Spotlight
This month’s Employee Spotlight is Sarah Thompson, Team Leader in the
Customer Support department in the Bristol office. Sarah has been with ETS
since 2018, when she joined as a temporary Customer Services Agent. Sarah
now supervises a team of five Customer Support Agents in Bristol, who provide
assistance to ETS customers all across the Southwest region. Sarah has also had
the opportunity to use her language skills, having studied French and Spanish at
university, when she has provided assistance to customers and suppliers in both
languages for ETS! When she’s not hard at work in the Bristol call centre, Sarah
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enjoys visiting the museums and art galleries of Bristol and she is also a member
of her local amateur dramatics’ society – some of you may have seen her in
various productions in the local theatre!
Staff Birthdays1
Warm wishes to the following ETS staff members who
celebrate their birthday in January/February! Thanks for all
your hard work and have a great day!
Name Department Location Birthdays
Jenny Davies Sales Head Office 15th May
Mark Smith Customer
Support
Bristol 10th June
David Taylor Marketing Bristol 8th May
Sukhninder
Kaur
Business
Development
Head Office 19th June
1 If you do not want your birthday details to appear in the newsletter, please inform the HR department
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Upcoming Staff Training Events
Training Date Location Comments Contact
MS Word Level
1
Ongoing Online (self-
study)
An online self-study course available to all ETS
staff, covering the basics of creating and
editing effective documents in Word from
beginner to intermediate level.
Mike Davies, IT
Training Manager
MS Excel Level
1
Ongoing Online (self-
study)
An online course available to all ETS staff,
covering the basics of storing and analysing
data in Excel, from beginner to intermediate
level.
Mike Davies, IT
Training Manager
MS Excel Level
2
18th-19th May Head Office A face-to-face instructed course for those at an
intermediate level in Excel who wish to use the
more advanced features for working with and
analysing data.
Mike Davies, IT
Training Manager
Managing Staff
Effectively
14th-17th June Residential
(York)
A 4-day residential course for staff newly
promoted to a managerial role and are
responsible for managing at least 5 employees.
Irina Stoyanova,
HR/Training Manager
Sales and
Negotiation
Skills
20th-21st May;
24th-25th June
Online Open to all sales and customer-facing staff, this
course aims to provide with the skills needed to
conduct and close sales negotiation effectively.
Sally Jones, Sales
Training Officer
Wellbeing in
the Workplace
First
Wednesday of
every month.
10am-12pm
Head Office
and all
Regional
Offices
A monthly seminar and drop-in workshop open
to all member off staff.
Soukhaina Alaoui,
HR/Health and
Wellbeing Officer
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Staff Health & Wellbeing
As many of us are working from home away from colleagues more and more, it’s
important that we look after ourselves and manage our wellbeing, both physical
and mental. Here is a video with lots of useful tips and advice about supporting
your mental health while working from home.
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