Evaluating the Recruitment Process of Emirates Airlines Cadets

This project report examines the recruitment and selection process for cadet pilots at Emirates Airlines. The study evaluates the effectiveness of the process, including medical and aptitude tests, through literature review and online surveys. The report analyzes data from 30 cadets using a six-point rating scale questionnaire, focusing on time efficiency, clarity of instructions, and speed of response. Findings indicate that while cadets are generally satisfied, the recruitment process is lengthy, and the speed of reply from Emirates Airlines needs improvement. The report concludes with recommendations to streamline the process and improve efficiency, suggesting a reduction in unnecessary steps to enhance the overall recruitment experience. The report includes a detailed methodology, data analysis using bar graphs and pie charts, and an implementation plan for improvements.

BUSINESS SCHOOL
[ Replace items below with your own project title, full name and student ID ]
HND BUSINESS (MANAGEMENT) PROJECT REPORT TEMPLATE
by
(Insert your name)
Student ID: 123456
Unit 8: HND Business (Management) Business Research Project
February – July 2017
Supervisor: Catherine Kennedy
HND Business Management Research Project February – July 2017

Author’s name Report Title (shorten if necessary)
Declaration of Originality
This project is all my own work and has not been copied in part or in whole from any other
source except where duly acknowledged. As such, all use of previously published work
(from books, journals, magazines, internet, etc) has been acknowledged within the main
report to an item in the References or Bibliography lists.
I also agree that an electronic copy of this project may be stored and used for the purposes
of plagiarism prevention and detection.
Copyright Acknowledgement
I acknowledge that the copyright of this project and report belongs to Emirates Aviation
University
Signed: Date:
Office Stamp
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Author’s name Report Title (shorten if necessary)
Abstract / Executive Summary
This project report is on the recruitment and selection process of the Emirate Airlines for the
cadets. The whole report aims to analyse the whole recruitment process including all the
medical and aptitude tests that are there in the selection process of the cadets, in order to
evaluate the effectiveness of the process. Necessary literature related to the human
resources and their selection process have been done have been reviewed in order to gain
information on the past research done on similar topics.
Online surveys have been utilised for doing research and to gather necessary data for the
research. Questionnaire was designed to analyse the effectiveness of the recruitment
process of the cadets regarding the time, instructions given during the process and speed of
reply form EK and sample size for the study was 30. Six point rating scale have been utilised
in the questionnaire. All the respondents who have participated in the survey are cadets in
the Emirate Airline.
Recommendations have been given to the organisation based on the research findings. It
have been founded that cadets who are recruited for the training program in the organization,
they are quite content with the recruitment process. It can also be concluded form the
analysis that, recruitment process of the cadets in the Emirates Airlines is quite lengthy.
Emirate Airlines need to improve and reduce unnecessary steps in the recruitment process
so that the process can become more effective and efficient.
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Author’s name Report Title (shorten if necessary)
Table of Contents
Abstract / Executive Summary.................................................................................3
1. Introduction....................................................................................................... 5
1.1 Background to the Project.......................................................................................5
1.2 Project Objectives.....................................................................................................5
1.3 Overview of This Report...........................................................................................6
2. Methodology......................................................................................................6
2.1 Research Methodology............................................................................................6
2.4 Primary Research Data Collection Plan.....................................................................6
3. Analysis..............................................................................................................7
4. Conclusions.....................................................................................................15
4.1 Achievements..........................................................................................................16
5. Recommendations..........................................................................................17
6. Implementation Plan.......................................................................................18
7. Evaluation........................................................................................................19
7.1 Project Evaluation...................................................................................................19
7.2 Future Work.............................................................................................................20
Appendix A – Research Proposal Document........................................................21
References................................................................................................................ 25
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1. Introduction
In the globalised world, retaining the talented employees is challenge for most of the global
organisations. Top level management and other senior employees have to deal with the
issue of retention of employees, and retaining the talented employees is serious issue
concerning the managers, in the dynamic and increasing employee turnover. This section
represents why there is need to conduct a study for the evaluation of effectiveness of the
recruitment process of the Emirates Airlines. Objectives for the study have also been
discussed in this section of the project.
1.1 Background to the Project
The project will study the recruitment and selection process for cadets in the Emirate Airlines.
All the aspects of the organisation have impact on the job satisfaction and employee morale
and motivation. Thus it is necessary to study the aspects which can affect the overall job
satisfaction of the employees in the organisation.
The Emirates Airlines is mindful of the changes in demographics as structure of population
by numbers, areas, luxuriousness and age which may have a significant bearing over the
interest in specific or general administrations. The team is ought to be aware of culture of the
culture organisation which is needed to be provide in order to create workforce that will
contributes towards the organisational effectiveness.
1.2 Project Objectives
Examine current recruitment process for cadet pilot.
Compare with a model of best practice.
Seek opinion of currently recruited cadet pilot on process of recruitment by conducting
survey.
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Author’s name Report Title (shorten if necessary)
Finally, make recommendations to improve the process of recruitment.
1.3 Overview of This Report
This report on the recruitment and selection process of the Emirates Airlines consists of
executive summary giving a brief overview of what have been done in the whole project.
After this the report have introduction section giving an overview of the background of the
project and mentioning the objectives of the project. After this data collection have been done
by utilising the survey method, following which analysis and interpretation have been done
for the data gathered through the survey. In the end recommendations have been made by
which company can improve the recruitment process.
2. Methodology
2.1 Research Methodology
The quantitative technique to collect the data is used for generating outcomes which
are easy to summarize, compare and generalize data collection is done by using
primary and secondary methods.
2.2 Secondary Research.
A lot of information is collected by making use of online journals, articles, research
papers, dissertations, research reports, newspaper articles, journals, and books.
2.3 Primary Research
Questionnaires were developed online for the research survey for customers and
business and sent via mail to respected participant.
2.4 Primary Research Data Collection Plan
Online questionnaires were designed for the research to obtain the data from
selected sample that was developed by making use of service of google Form. New
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Author’s name Report Title (shorten if necessary)
forms were put to use for data collection and the identity of the respondent were
protected. The links which were developed were uploaded on social sites and were
sent to contacts through messengers.30 respondents were chosen for this study.
3. Analysis
In this chapter, analysis and interpretation of the data collected through the questionnaire will
be done. The objective of the research was to examine the efficiency and effectiveness of
the recruitment process regarding the cadet pilots in the Emirates Airlines. 30 cadets of the
Emirate Airlines were the participants in the survey. They were required to fill the
questionnaire and given rating on a 6 point scale ranging from 6 (Very effective) to 1 (Very
poor). Questionnaire was designed to measure the effectiveness and efficiency of the
recruitment process of the cadets in terms of duration of time, clear instructions, speedy reply
and other thing that are quite good in the air lines.
Recruitment process of the cadets in the Emirates Airlines was analyzed on the basis
processes that are present in the airlines and tried to gather information by survey method,
what does the cadets have to say about the process of the Airlines such as numerical tests,
medical tests, psychometric tests and interview. Data analysis have been done with the help
of Bar Graphs and Pie charts, which represents the effectiveness of the recruitment process
of the Emirate Airlines.
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Author’s name Report Title (shorten if necessary)
1. Demographics of the participant Cadets
Gender Number
Male 16
Female 14
Total 30
Table 4.1: Demographic Distribution of the Participants
Figure 4.1 Demographic Distribution of the Participants
It have been found that above 70% people are satisfied with the recruitment process. The
study almost had equal balance of 53% males and 47% females, as given in the table below.
2. Online Application
Parameters Online Application
Time to complete 20
Clear briefing 50
Speed of reply from EK 30
Table 4.2: Efficiency of Online Application
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Figure 4.2: Efficiency of Online Application
It is clear from the above graph that, most of the cadets are satisfied by the briefing
instructions provides during the recruitment process, completion time of online application is
not very fast, same is the response for speed of reply.
3. Numeracy and Physics
Parameters Numeracy & Physics
tests
Time to complete 50
Clear briefing 30
Speed of reply from EK 20
Table 4.3: Efficiency of Numeracy and Physics
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Figure 4.3: Efficiency of Numeracy and Physics
It can be analyzed form the graph given above that ample amount of time is given for
completion of numeracy and physics. Besides that cadets are satisfied with the briefing
instructions and reply of speed from EK.
4. Pre Screening Medical Test
Parameters Pre-Screening Medical Test
Time to complete 40
Clear briefing 40
Speed of reply from EK 20
Table 4.4: Efficiency of Pre Screening Medical Test
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Figure 4.4: Efficiency of Pre Screening Medical Test
It can be analyzed from the above data that time for the completion of the pre-screening
medical is enough and cadets are satisfied with that and they are also fine with the briefing
instructions given at the time of test. Whereas speed of reply is an issue here also.
5. Psychometric Test
Parameters Psychometric Test
Time to complete 50
Clear briefing 40
Speed of reply from EK 10
Table 4.5: Efficiency of Psychometric Test
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Figure 4.5: Efficiency of Psychometric Test
It can be analyzed that cadets think that tie given for the psychometric test is enough.
Briefing instructions given at the time of the test are also clear, but the cadets have given
very low score to the speed of reply from EK.
6. Interview
Parameters Interview
Time to complete 40
Clear briefing 30
Speed of reply from EK 30
Table 4.6: Efficiency of Interview
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Figure 4.6: Efficiency of Interview
It can be analyzed that, cadets think ample amount of time is taken for the interview stage in
the recruitment process and various instructions related to the interview were also clear and
understandable. Whereas speed of reply from EK was not so good.
7. TOEFL Test
Parameters TOEFL Test
Time to complete 45
Clear briefing 30
Speed of reply from EK 25
Table 4.7: Efficiency of TOEFL Test
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Figure 4.7: Efficiency of TOEFL Test
It can be analyzed that there is ample amount of time given for the TOEFL Test, while
recruiting the cadets and briefing instructions are also very clear but the speed of reply from
EK need to be improved.
8. GCAA Medical Appointment
Parameters GCAA Medical Appointment
Time to complete 50
Clear briefing 30
Speed of reply from EK 30
Table 4.8: Efficiency of GCAA Medical Appointment
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Figure 4.8: Efficiency of GCAA Medical Appointment
It can be analyzed that, time for the completion of the GCAA medical appointment is good
enough according to the cadets and briefing instructions are also very clear, speed of reply is
also good in this case, according to the cadets.
4. Conclusions
After the analysis and interpretation of the responses of the participants in the previous
chapter, now conclusion will be drawn based on those findings, which will give an overview
of what practices are being done and what are the results.
It can be concluded after the close monitoring and doing a questionnaire survey of 30 cadets
in the Emirates Airlines, that cadets who are recruited for the training program in the
organization, they are quite content with the recruitment process. Although it have come to
light that factor which requires improvement form the administration, is the speed of reply
from EK, which is problematic area in the recruitment process. The management need to
take care of this factor at every step of the recruitments process as it have been highlighted
by the respondents in the survey.
It can also be concluded form the analysis that, recruitment process of the cadets in the
Emirates Airlines is quite lengthy. The process consists of several phases ranging from
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prescreening medical tests to psychometric tests and from Numerical tests to TOEFL and
finally interview for the selection of the best candidate, who cab become a right fit in the
organization. Mostly the organization goes for those candidates who may have little
experience earlier, in the particular field which might prove helpful in making the learning
process easy and faster.
Another point that have emerged from the analysis and interpretation of the survey of the
cadets that they think the time which is given to the candidates for the completion of different
steps in the recruitment process is quite sufficient and cadets are able to complete different
tests at different stages in time. Therefore it can be said that it is plus point in the recruitment
process of the Emirates airlines.
Beside the time to completion and speed of reply from EK another factor analyzed was
briefing instructions. Regarding the briefing instructions it can be concluded that most of the
cadets seems to be quite satisfied with the briefing instructions as they were quite clear and
helped them in the each and every stage of the recruitment process. Besides this it have also
came to the light that the Emirate Airlines need to improve and reduce unnecessary steps in
the recruitment process so that the process can become more effective and efficient. This
will help the airlines to make a good image of itself in the market and will helping attracting
more and more candidates for different positions in the organizations.
4.1 Achievements
The objective of the project was to evaluate the present recruitment and selection process for
cadet pilots in Emirates Airlines. This objective has been achieved by doing online survey of
30 cadets of the Emirates Airline. Questionnaire was designed to measure the effectiveness
and efficiency of the recruitment process of the cadets in terms of duration of time, clear
instructions, speedy reply and other thing that are quite good in the air lines.
Recruitment process of the cadets in the Emirates Airlines was analyzed on the basis
processes that are present in the airlines and what do the cadets have to say about the
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Author’s name Report Title (shorten if necessary)
process of the Airlines such as numerical tests, medical tests, psychometric tests and
interview.
Other objective to seek opinion of recently recruited cadet has also been achieved by
conducting the online survey. Which have helped in the overall evaluation of the recruitment
process and it steps that have been implemented in the Emirates Airline.
The objective of making recommendations at the end of the project, have also been
achieved. After the completion of the analysis and interpretation of the data gathered the,
necessary recommendations have been made for the organisation, which will help in
enhancing the recruitment and selection process of the cadets in the organisation.
5. Recommendations
It is recommended to the Emirates Airlines that they should try to enhance their recruitment
process for cadets. They should focus on reducing the lengthy process, which consists of
several steps. The organization should focus on removing those steps which are not that
important, which will make the recruitment process more effective and efficient. Besides this
it will also help in improving the morale of the cadets.
Besides this it is also recommended that the organization should give more time to complete
the application process for the recruitment process. Though it have emerged from the survey
that cadets were satisfied from the briefing instructions for the online application process and
speed of reply form EK should also be increased for the online application process.
In the phase of Numeric and Physics test, it is recommended that the organization should
focus on the speed of reply from the EK in order to enhance the morale of the candidates.
Oh the other hand cadets seem to be content with the time given to complete the test.
Briefing instructions for the numeric and physics test should be improved in order to make
the cadets clear about the test related queries.
It is also recommended to the airlines that they should communicate with the cadets
frequently, in order to keep them informed about the next phase. Speed of reply in the Pre
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Screening Medical Test should be increased so that cadets do not feel ignored, which may
create wrong image of the brand in the mind of the people.
The briefing instructions in the psychometric test should be enhanced, for making it clear to
the candidates what they are required to do. Besides they need to enhance the speed of
reply from EK here as well. Otherwise this can have bad impact on the morale of the
candidates may showcase that the organization is not that efficient as it claims to be.
At the time of interview, the airlines should pay close attention to the briefing instructions and
speed of reply form EK in order to make the interview phase go smoothly without any error.
This will be helpful in the creation of a brand image which will have positive impact on the
reputations of the airlines and it will continue to attract skilled people from different fields.
6. Implementation Plan
Several recommendations have been made above regarding the recruitment process of
cadets. These recommendations will be helpful only when Emirates Airlines will be able to
implement it in their current recruitment process. As it have been discussed while giving
recommendations that the organization need to reduce the steps in the recruitment process
of cadets. Emirates airlines can shorten and merge some of the tests in one single test, and
by distributing the number of questions for every topic equally; an efficient test framework
should be devised. This will help the organization to make the recruitment process of cadets
more effective and efficient, which will be able to select the right candidate. Merging some of
the tests will help the airlines to save a lot of time of the candidates and as well of the
organization itself, which it can invest other important areas of operations.
A whole review of the recruitment process will help in achieving the objective. After in depth
analysis of the different phases, those phases which can be merged can be identified and
then the organization can come up with a one or two test instead of having several single
tests. This will help the organization in screening more and more candidates, which will allow
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the organization to have a workforce with excellent knowledge, skills and abilities and in the
long run will give competitive edge to the Emirates Airlines.
7. Evaluation
7.1 Project Evaluation
Review of literature have showed and explored different ways in which HR practices have
influence, over the employees of the organization. In the study it have been found that,
recruitment and selection also have impact on the employees and which help the employees
to create a brand image of the organization they are going to join. Review of literature shows
that different practices of HR have positive effect on the employees.
During the data collection phase, sample size was 30 only. It may be possible that the study
is not able to represent the feelings of the organization as a whole. Scope of the research
was limited to only employees of UAE, and findings may change with the change in area and
landscape.
During the analysis and interpretation stage, it was quite difficult to manage and interpret the
data and present them efficiently in the report. It have been come to the surface that the
process of recruitment and selection is very lengthy and it needed to be reduced, in order to
make it effective and efficient.
While winding up it was realized that it needs patience and time to gather all the information
and then present it, so other can also be benefited from the study. The research one on the
recruitment and selection process of the cadets in the Emirates Airlines, will be useful for
other researchers who will undertake research in the future. It will provide overview of the
recruitment process and will also provide recommendations how it can be made better.
The research dairy was much helpful at every stage of the research. It helped to keep the
research activities, in line with the time duration in which the particular parts of the
organization was required to be completed. In brief research log, helped the research to be
completed in due time. Everything that was required to be achieved and analyzed have been
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achieved and led to the completion of the research. I might conduct a research in future, if
the time and place will require me to do so, in order to fulfill my academic goals.
7.2 Future Work
If the research needs to be continued in the future then the aspects that can be researched
further are the steps which are making the recruitment process efficient. It can include the
various human resource practices which can assist the HR department of the organisation,
making the workplace more effective and efficient. International HR practices that can be
applied in the organisation in order to get better understanding of the work and adopting a
framework for managing human resources.
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Appendix A – Research Proposal Document
1. Research Question
The research question for this research paper is to examine the effectiveness of the
recruitment process for cadet pilots at Emirates airlines.
1.1Background to the Research question
The Emirates Airlines is mindful of the changes in demographics as structure of population
by numbers, areas, luxuriousness and age may have a significant bearing over the interest in
specific or general administrations and items (Rankin). The team is ought to be aware of
culture of the travellers and give administration to enjoyment of client. It is commonly
observed that Emirates Airlines gives a lot of hard work for verifying that each of the general
public is provided equal opportunities for exploiting the assets that are provided by
association.
1.2 Research Objectives
Examine current recruitment process for cadet pilot
Compare with a model of best practice
Seek opinion of currently recruited cadet pilot on process of recruitment (survey)
Make recommendation to improve the process
1.3 Justification for your choice of Research topic
For airline to be ahead of the citation along with conforming to consistently evolving
regulations and policies of industry, a constant demand is there always for improving the
operations of airline while making sure that efficiency and safety (Goatly, et al., 2000). It
requires the recruitment process for cadet pilot to be thorough and rigorous. Therefore, it is
necessary to examine the effectiveness of the recruitment process for cadet pilots at
Emirates airlines.
2. Methodology
2.1 Research Methodology
The quantitative technique to collect the data is used for generating outcomes which are
easy to summarize, compare and generalize data collection is done by using primary and
secondary methods.
2.2 Secondary Research.
A lot of information is collected by making use of online journals, articles, research papers,
dissertations, research reports, newspaper articles, journals, and books.
2.3 Primary Research
Questionnaires were developed online for the research survey for customers and business
and sent via mail to respected participant.
2.4 Primary Research Data Collection Plan
Online questionnaires were designed for the research to obtain the data from selected
sample that was developed by making use of service of google Form. New forms were put to
use for data collection and the identity of the respondent were protected. The links which
were developed were uploaded on social sites and were sent to contacts through
messengers.30 respondents were chosen for this study.
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3. Project Management
3.1 Project Schedule
PROJECT TITLE:
To examine the effectiveness of the recruitment process for cadet pilots at Emirates airlines
DATE ACTION RESOURCES MONITOR
/
CONTROL
CHANGES
MADE
IMPACT
OF
CHANGES
1.3.2017 Preparation of
Questionnaire
Internet source Data
collection
will be
transparent
and ethical.
Data was
collected
form the
respondents.
Have been
used to
analyses the
recruitment
process.
3.3.2017 Sending the
questionnaire
for approval
Online access
and e-mail
account
It will be
sent to all the
cadet pilots
in EA and
timely
reminders
will be sent
for
completing
the survey.
Questionnaire
were sent and
responses
were
received.
Responses
were used
and analyzed.
25.4.2017 Searching and
preparing the
literature
review
Journals,
research papers,
internet sources
The relevant
and valid
papers will
be searched
for.
No changes
have been
made
Research
papers,
journals and
other sources
were used
gathering
data for the
research.
15.5.2017 Final approval
of
questionnaire /
research tools
Journals,
research papers,
internet sources
The relevant
and valid
papers will
be searched
for.
Then will be
utilized for
gathering data
for research.
All of tools
were utilized
for analysis.
1.6.2017 Completion of
data collection
- Ensuring that
all the
questions are
responded to
by the
participants.
Respondents
were asked to
review, if
they would
like to and
answer all the
questions.
Respondents
were
cooperative
and some of
them
reviewed
their
responses.
13.6.2017 Analysis of the
data
Software tools The validity
and
reliability of
the data will
be tested and
the results of
Validity and
reliability was
tested, and
they satisfied
the objectives
of the
The research
was
completed in
time.
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the analysis
must satisfy
the
objectives of
research.
research.
20.6.2017 Findings - The validity
and
reliability of
the data will
be tested and
the results of
the analysis
must satisfy
the
objectives of
research.
Validity and
reliability was
tested and all
the results
have satisfied
the objectives
of the results.
Findings
have been
presented in
the research
work, which
have fulfilled
the reliability
and validity.
22.6.2017 Stating the
conclusion
- The
summary of
the outcomes
and process
shall be
discussed.
Summary and
outcomes of
the research
have been
discussed.
Conclusion
have been
presented at
the end of the
research.
27.6.2017 Final editing
and formatting
of the project
Software tools It must
adhere to the
university
principles
and
guidelines.
All the
formatting is
according to
the guidelines
of the
university.
Research was
completed,
which met all
requirements
of the
university.
3.2 Risk Management
Risk management in recruitment process of Emirate Airlines is a process to develop actions
and options for enhancing the opportunities and reducing the threats for the projects
objectives of hiring and selecting the cadet pilot. Implementation of risk mitigation is a
process to execute the actions for risk mitigation. Monitoring process of Risk mitigation
involves tracking of identified risks, evaluating the effectiveness of risk process all through
the project.
3.3 Quality Management
Monitoring and controlling is a kind of assessment and evaluation and it happens after
commencement of intervention all through the intervening course or in between the
intervention (Vespermann, et al., 2016). No standard methods and tolls for monitoring are
there as they vary as per the kind of objective and intervention in program.
3.4 Statement of Assumptions / Problems / Limitations
Use of Online Questionnaire can exclude those people who are not in direct use of internet
(Ismail, et al., 2017). There is no reliability of correct answers being given by the respondents
due to limited resources and time. Also all tolls of engagement to social media are not
discovered.
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Code of Ethics
Ethical issues from viewpoint of:
Researcher: Researcher are given guidance by Ethical code for accommodating the change
in expectations, needs, values and ethos of all those individuals who hold stake in this
profession.
Respondent: Respondents have aggregate code of conduct which govern the ways in which
they conduct research (Thatcher, et al., 2008).
Organisation: the organization must follow the regulations and polices which it formulates.
Data: Data should be easily and justifiably accessed by people.
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References
UNIVERSllY, W.M., 1998. A dayla remember. Aviation.
Verité Reily Collins, 2002. Careers in Airlines and Airports. Kogan Page Publishers.
Goatly, A., 2000. Critical reading and writing: An introductory coursebook. Psychology Press.
Thatcher, S.J. and Michaelides-Mateou, S., 2016. Producing aviation professionals: a review
of two different educational methods. Global Journal of Engineering Education, 18(2).
Vespermann, J., Wald, A. and Gleich, R., 2008. Aviation growth in the Middle East–impacts
on incumbent players and potential strategic reactions. Journal of Transport
Geography, 16(6), pp.388-394.
Sarabdeen, J., El-Rakhawy, N. and Khan, H.N., 2011. Employer branding in selected
companies in United Arab Emirates. Communications of the IBIMA.
Griffiths, K., 2006. A Strategic Review of the Multicultural Considerations during the
Recruitment and Selection of Expatriate Flight Crew for Emirates Airline.
Marfua, J., 2010. Human resource policies at GMG Airlines Limited.
Sarabdeen, J., El-Rakhawy, N. and Khan, H.N., 2011. Employer branding in selected
companies in United Arab Emirates. Communications of the IBIMA.
UNIVERSllY, W.M., NSF award will boost doctoral research in newfield.
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Author’s name Report Title (shorten if necessary)
Verité Reily Collins, 2002. Careers in Airlines and Airports. Kogan Page Publishers
Wirtz, J. and Heracleous, L., 2013. Singapore Airlines: Managing Human Resources for
Cost-effective Service Excellence.
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