SIT40116 - Emirates Flight Attendant Information Booklet Project

This project comprises an information booklet designed for a new Emirates flight attendant, covering various aspects of the travel and tourism sector. It identifies Emirates' involvement in tour operating, travel agency services, and lodging services. The project highlights environmental issues and requirements within the airline industry, emphasizing pollution control and waste management practices. It also outlines work ethics expected in the airline industry, including professionalism, customer safety, and confidentiality. Relevant legislation such as Equal Employment Opportunity, minimum wage legislation, and termination legislation are discussed. The project further identifies the use of technologies like Facebook, Twitter, and mobile phones in the tourism industry and addresses current issues impacting the workplace. Desklib offers a range of similar solved assignments and resources for students.

Project with Role Play and Presentation

Task 1 Information booklet for a new flight attendant in Emirates
Naming 3 different sectors of the travel tourism to which Emirates is associated with
Other than carrying out airline activities there are other operations in which Emirates is
associated in business operations such as tour operating, travel agency and lodging services. The
company is associated in tour operating service in which it creates Holiday packages, promotions
and itineraries for its customer at executive prices. The company also operates as a travel agency
in which the following provide guidance and travel agents to their customer in order to travel and
explore a particular product within any country assisting to deal with language barriers, currency
barriers at time of exploring the different place and travelling in different countries. Other than
this the company is also indulged in providing lodging service within different countries.
Emirates was well-established relationships with many lodging and hotels services within
Australia through which it renders lodging services to there customers in an evident manner. In
this way, the company also renders different service other than airline services to the customers
in an effective manner.
Naming 3 environmental issues and requirements
As the company operates in the Airline industry managing pollution and waste is a very
important aspect within the operations of the firm in an evident manner. The Emirates is known
for having an effective air pollution control management system in which the aircraft is designed
to control air pollution in a very evident manner. The aircraft are under pollution control
measures to ensure that there is no much air pollution made to society and the environment in
which its is working in. The company also sponsors environmental clean measures in every
airport and area its is operating in to benefit the society environmentally. It has been seen that the
company is also very active in waste management system the company has sponsored airport for

cleaning measures and waste created through rendering services. The waste is managed under the
waste management system the company ion which waste is differentiated in accordance with
their operations. Catering waste is one of the most common wastes which is found in the
operations of the company. The usage of paper cups and plates is promoted by the firm in
response to plastic bags. The company also manages the cleanliness of the aircraft by managing
toilet waste treating the following as household waste within the waste management system of
the company.
Naming 3 Work ethics in the Airline Industry
Now there are some ethics which are to be followed by the flight attendant in order to maintain
an ethical work environment within the operations of the firm. The flight attendant on the first
hand should act under the professional boundaries and follow professional at the workplace by
following the code of conduct such dress code and other attitude and behavioural operations at
the workplace to maintain the ethical environment of the firm. Now the flight attendant is also
responsible for the safety of the customer which means the customer should be safe in the
journey to make the journey more effective and efficient. The Flight attendant in case of
emergency should follow ethics in which the passenger should be made secure which will help
the airline to make the journey and travels more safe and secure. It is also important that the
professional maintains the confidentiality of the workplace which includes confidentiality of the
operations and other confidential information which should not be let out in this way the travels
can be more specific in terms of security for the operations of the firm. Under such ethics, no
confidential information in regards to the company’s operation and customer information should
be shared with others.
Naming 3 relevant legislation

Equal Employment Opportunity: As like in any other industry Airline industry too has to follow
employment legislations under Equal Employment opportunity which every employee will be
given an equal opportunity at the workplace and that the following will not be discriminated in
relation to their caste, creed and race.
Minimum wage legislation: Wages and salary dependent upon the hours of working out in by the
employees. The wage legislation is also to be considered before entering the industry. The
emirate has one of the highest salaries within the market hence the company follows the standard
and pay well to their employees in case of any dispute the law is to adhere to further actions and
activities.
Termination legislation: As for now the company has followed termination law of job exiting
law which is the under the employment laws. Under this law, the employee will be terminated
from the job if the following is guilty of some negative actions or if the ethics and standard of the
workplace is not followed. Although the termination letter will be provided earlier and equal
opportunity will be given to the person to explain about such actions.
Naming 3 examples of technology in use
Three Technologies that are in use in recent tourism industry is Facebook, Twitter and mobile
phones for mobile usage of industry competition checking
1 current issue impacted the workplace
One current issue that have emerged in recent time is Cuba-US renewal of relation aspect where
there was disparity among the responsibility to be served by the workers in the organisation
leading to improper management issue in the organization.