RMIT University: Emirates Sky Cargo Management and Operations Analysis

This report provides a comprehensive analysis of Emirates Sky Cargo's business and operations within the global air cargo industry. It begins with an executive summary and table of contents, followed by an introduction that highlights the industry's growth and Emirates' role. The discussion section covers global air cargo operations, types of aircraft, route networks, and product offerings. The report delves into how Emirates captures and delivers value, examining its location, capacity, cool chain management, advanced shipment procedures, and customer/security clearance. A significant portion is dedicated to analyzing the airline's business performance over a decade, using annual reports from 2009-2019. Trend analysis is included, leading to a conclusion and references. The report assesses Emirates Sky Cargo's strategic position in the air cargo market, considering its fleet, route network, service offerings, and financial performance. This includes examining freighter aircraft and global passenger routes, and assessing the airline's value delivery and customer service.

Running head: AIR CARGO MANAGEMENT AND OPERATIONS
Emirates Sky Cargo Management and Operations
Name of the student
Name of the university
Author note

1AIR CARGO MANAGEMENT AND OPERATIONS
Executive summary
In this report, emirates sky cargo airlines business and operations is discussed on the up to
date situations and the role of air cargo supply chain. In this it is presented and reviewed of
the fleet structure, route network, product & services and types of emirates aircraft operated.
The airlines delivers and captures value are summarised in the industry of global air cargo
and also responded about the air cargo shipments logistics management and supply chain. It
has been deeply analysed about the Emirates sky cargo business performance annual air
cargo tonnage, annual FTKs and annual revenue.

2AIR CARGO MANAGEMENT AND OPERATIONS
Table of Contents
Introduction................................................................................................................................4
Discussion..................................................................................................................................5
Global air cargo operations....................................................................................................5
Types of aircraft operated or fleet structure of Emirates sky cargo.......................................5
Route network of freighter aircraft and global passenger......................................................7
Product & service offerings...................................................................................................7
Airline captures and delivers value from their participation..................................................9
Location and capacity........................................................................................................9
State of art of cool chain....................................................................................................9
Management of advanced shipment.................................................................................10
Customer and security clearance......................................................................................11
Analysis of the airlines business performance over the past decade...................................11
Annual report 2018-19.....................................................................................................11
Annual report 2017-2018.................................................................................................12
Annual report 2016-17.....................................................................................................14
Annual report 2015-16.....................................................................................................15
Annual report 2014-15.....................................................................................................15
Annual report 2013-14.....................................................................................................16
Annual report 2012-13.....................................................................................................16
Annual report 2011-12.....................................................................................................17
Annual report 2010-11.....................................................................................................17

3AIR CARGO MANAGEMENT AND OPERATIONS
Annual report 2009-10.....................................................................................................17
Trend Analysis.................................................................................................................17
Conclusion................................................................................................................................18
Reference..................................................................................................................................20
Appendix..................................................................................................................................23

4AIR CARGO MANAGEMENT AND OPERATIONS
Introduction
In current decades the industry of air cargo has increasingly grown in world-wide and
now the economy of global has an integral part in it. In 2017, air cargo of nearly 52 million
metric tons are transported from airlines in the worlds. Value are represented as nearly 35%
of the yearly world trade merchandise. In the industry of global air cargo that capacity of air
cargo are arranged by airlines of combination passenger (Kalakou, Psaraki-Kalouptsidi and
Moura 2015) Capacity of airlines are also provided by dedicated carriers of all-cargo, like
Airlines of Nippon Cargo and Cargo-lux International Airlines along with integers, for
example Service of United Parcel (UPS), FedEx and DHL Express. Service of All-cargo are
functioned by specific freighter aircraft, where the capacity that are available is submerged in
the transportation of air cargo. Freighter aircraft has been designed expressly for the air cargo
carriage or which can convert passenger configuration into freighter aircraft and it is also
used in transportation of express, air cargo and forward better than passengers (Dresner and
Zou 2016). As per airplanes of Boeing Commercial, revenue ton kilometres (RTKs) nearly
about 56% of global air cargo are moved in special freighter aircraft.
Supply chain cargo are process of consignments movement from creation to
destination, and are complex and regulatory requirements of subject that range, when they
especially involve transport and international movement by air. Air cargo are highly different
in its value and physical characteristics. The cargo are handled through the chain by various
of entities with includes aircraft operators, varying responsibilities, postal operators,
consignors, express carriers, regulated agents and ground handlers (Domingues et al. 2014).

5AIR CARGO MANAGEMENT AND OPERATIONS
Discussion
Global air cargo operations
Handling of cargo are performed at many airports worldwide by many companies
both big and small. Risk of high potential are raised for handling in quality deviations.
International air transport associations drives the standards operations of ground handling
development, processes of best practices, procedures and harmonization and consistency
global supports. IATA works to efficiency drive of cargo operations in all areas. Integration
of efficiencies with operations which plays a critical role increasingly for industry of air
freight now days. Cargo committee’s priorities are aligned with a plan of working into the
ground operations group (GOG) and different sub groups. Airlines and cargo handlers
together are concerned with the cargo operations from IATA cargo handling consultative
council (ICHC).
Types of aircraft operated or fleet structure of Emirates sky cargo
There are many types of aircraft in Emirates Sky Cargo for example:-
 Airbus 380-800 (LD) – this aircraft capacity is about 15000kgs of cargo including
with full passengers.
 Airbus 380-800 (HD) – this aircraft capacity is nearly about 8000kgs of cargo
including with full passengers.
 Airbus 380-800 (QT) – this aircraft capacity of carrying is about 11000 – 15000kgs of
cargo along with full passengers.
 Boeing 777-300 & 300ER – this aircraft capacity of carrying is about 21000kgs of
cargo along with full passenger.
 Boeing 777-300ER (ULR) – this aircraft capacity of carrying is nearly 18000kgs of
cargo along with full passengers.

6AIR CARGO MANAGEMENT AND OPERATIONS
 Boeing 777-200LR – this aircraft capacity of carrying is about 15000kgs of cargo
along with full passenger.
 Boeing 777F – this freighter aircraft is most environment friendly which are operated
now days, it burns lowest fuel comparably others. It capacity of carrying is nearly 103
tonnes of cargo non-stop with lengths of 10-hour sector shown in figure 1 (Budd, Ison
and Budd 2015).
Figure 1. Boeing 777F
 Boeing 747-400 ERF – this aircraft capacity is about 117tonnes. Its main cargo door
is deck side with a three metres height nearly, which allows the oversized shipments
to uplift that cannot be adjusted in passenger aircraft of belly hold shown in figure 2.
Long pieces of carriage are allowed by the nose cargo door.

7AIR CARGO MANAGEMENT AND OPERATIONS
Figure 2. Boeing 747-400 ERF
Route network of freighter aircraft and global passenger
In world it is located at the centre, major international trade are served by the
geographical advantages in the regions efficiently and quickly (Baxter and Bardell 2017). Its
global network is over 155 destinations and over 80 countries on 6 continents, they are able
to provide the world population of two-third in 8 hours. They are adapting their customers
constantly changing needs and that are not easy.
Product & service offerings
In real time customer can track their shipment and citation are given for shipping
cargo, customer can enquiry about the availability or fuel tier surcharge of carbon dioxide
emissions are calculated on the shipment. Emirates services are wide range and covers every
customers. User portal such as My Sky Cargo people can access online service and performs
different import and export shipping tasks (Ziadah 2018). System of online support that are
assisted by the teams of Emirates are:-
 Track shipments
 Check availability

8AIR CARGO MANAGEMENT AND OPERATIONS
 Route finder
 Fuel index
 Calculate index
 Quote
Air freight of Emirates are developed to bring care, reliability and speed to non-hazardous
cargo. The service offered to customer are the ideal combination of global coverage, speed
and cost and are ideal for consolidation, personal effects, dry cargo, households goods and
different articles which does not requires individual handling.
Emirates air freight priority are the deliveries in last minutes that are urgently shipped.
With reliable delivery and possibility of late bookings, emirate air freight priority provide the
customer cargo on time (Merkert and Alexander 2018).
Emirates Pharma is the solution about pharmaceuticals less temperature sensitive and the
shipments with advanced packaging of passive. Emirates creates a cool chain based on
thermal blankets, environments temperature controlled and quick ramp transfers during the
journey while shipment. Emirates live are the perishables which require transit with special
care. Humidity, high temperature and poor handling all these can compromise consistency
and taste.
Emirates fresh develops cool chain responsive for ordinary perishables that are
unaffected from variations of slight temperature. Protection and cost are the ideal
combination which ensures never to be compromised for freshness. Emirates valuable has a
cargo of high value which needs high class security and delivers protection end to end for the
expensive shipments that safety is important for jewellery, gold bullion, fine art and bank
notes. Precious shipments are handled by the security unit of Emirates Group.

9AIR CARGO MANAGEMENT AND OPERATIONS
Airline captures and delivers value from their participation
Emirates sky cargo facility is in Dubai by the operations which is across the locations
based on Dubai i.e. Dubai world central (DWC) and Dubai international that is one the
biggest air logistics hub in the world (Akhavan 2017). It has under roof of over 185,000m2
and can handle than above 2.5 million tonnes per annum, and also operate 24/7, the industry
set a benchmark facilities of state of art.
Location and capacity
Emirates sky central facilities are located strategically and are positioned perfectly
with proximity which are close to the infrastructure, ports and airports to facilitate the cargo
transit that are efficient. Emirates air cargo of dual airports are handling more than 8000
shipment every day and every year about 2.5 millions of tonnes of cargo are handled.
Equipment of handling state of art and accessing of direct air side, emirates guarantee of
ramp transfer, connections and faster recovery for customer cargo. With additional the
availability of land for continuous expansion, future proof hub are handled for the growth of
commerce and global trade.
State of art of cool chain
Integrity of customer cargos is the first priority. When perishables comes to it and
different non pharma which are sensitive related to commodities, emirates offer multi zone,
facility of cool chain temperature controlled (Dunne and Cotter 2015). Equipment of state of
the art ensure a cool chain that are seamless with ranges of temperature from 15-25˚C, 2-8˚C
and -18˚C throughout the process of transportation shown in figure 3.

10AIR CARGO MANAGEMENT AND OPERATIONS
Figure 3. State of art cool chain
Management of advanced shipment
Emirates sky central has invested special in cargo 24/7 control centre operations to
oversee the shipments status in real time. Trucks and planes schedules are monitored closely
via the network of services of road feeder. Emirates sky cargo are able to measures corrective
at any point of trip to ensure customer good are to be delivered on time shown in figure 4.

11AIR CARGO MANAGEMENT AND OPERATIONS
Figure 4. Advanced shipment management
Customer and security clearance
Emirates sky central offer integrated facilities in customs clearance and screening,
including municipality and on site police shown in figure 5. This security ensures the
shipment cares with optimised workflows and efficiency at the design and also facilitates
items expeditions faster with the new standards settings for speed and safety (Selase 2018).
Figure 5. Customer and security clearance
Analysis of the airlines business performance over the past decade
Annual report 2018-19
 Emirates SkyCargo contributed 14% of total airlines transport revenue
(Cdn.ek.aero.2018-19report 2019).
 It generated AED revenue of 13.1 billion (US$ 3.6 billion) and tonnage i.e. 2.7
million tonnes.