Exploring Emotional Competence and Communication in Management

This essay discusses the importance of emotional competence in fostering effective communication within organizations. It defines emotional competence as the ability to recognize, interpret, and constructively respond to one's own emotions and the emotions of others. The essay highlights how emotional competence strengthens relationships, improves well-being, and enhances communication among organizational members. It also addresses the issue of stereotyping in the workplace and its impact on employees, particularly women, affecting their work and job satisfaction. The lack of emotional competence can lead to conflicts, poor communication, reduced proactivity, and weak confidence among employees, ultimately damaging managerial credibility and resulting in losses for the organization. The essay concludes by emphasizing the need for strategies to enhance emotional intelligence to mitigate these issues and improve organizational performance. Desklib provides a platform to access this and many other solved assignments for students.

Running Head: MANAGEMENT
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Emotional Competence
5/11/2019

MANAGEMENT
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The assignment brings about the discussion on the aspect of emotional competent
behaviour, and how does it contribute to effective communication. The concept of
emotional competence refers to the significant social skills, to recognize, interpret,
and respond constructively to the emotions of self and others. The aspect of
emotional competency is important in every organisation, as it strengthens
relationships, improves wellbeing, and increases the effectiveness of communication
amongst organisational members. It helps an individual employee to exercise
control over their emotions and regulate their behaviour, and thereby improves the
flow of communication within organisation (Delcourt et al., 2016).
Besides, this the aspect of stereotyping at workplace refers to the assumptions made
about people based on an individual’s gender, culture, sex, religion, or physical
attributes. Stereotyping regarding women on the grounds of any factor, gender
physical features, or others in the workplace affects their work, and level of job-
satisfaction (Sturm, Vera and Crossan, 2017).
However, lack of emotional competence affects communication as individuals are
not aware about their own emotions and capabilities and this affects them in the
communication. Lack of emotional competence indicates about ineffective
leadership qualities and EQ affects the decision-making process. This is one major
aspect in context to business organisations, affecting the rate of growth and success
in the longer period (Seeber and Wittmann, 2017).
The issues or challenges that an organisation faces due to lack of emotional
competence consist of conflicts, poor communication, reduced proactivity, weak
confidence amongst employees (Hopkins & Yonker, 2015). Other issues to the
organisation also include damage to the credibility of the managers, and losses.
Hence, these issues can be improved through focusing on developing effective
strategies to enhance emotional intelligence.

MANAGEMENT
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References
Delcourt, C., Gremler, D. D., van Riel, A. C. and van Birgelen, M. J. (2016).
Employee emotional competence: Construct conceptualization and validation of a
customer-based measure. Journal of Service Research, 19(1), 72-87.
Hopkins, M. M. and Yonker, R. D. (2015). Managing conflict with emotional
intelligence: Abilities that make a difference. Journal of Management
Development, 34(2), 226-244.
Seeber, S. and Wittmann, E. (2017). Social competence research: a review.
In Competence-based vocational and professional education (pp. 1029-1050).
Cham: Springer.
Sturm, R. E., Vera, D. and Crossan, M. (2017). The entanglement of leader
character and leader competence and its impact on performance. The Leadership
Quarterly, 28(3), 349-366.