MBA502 Professional Workshop: Emotional, Cultural, and Diversity

This assignment details the design of a professional workshop focused on emotional intelligence, cultural intelligence, and diversity, developed as part of the MBA502 course. The workshop aims to enhance participants' understanding of cultural diversity, emotional intelligence, and their interrelationships. It covers various topics including culture, subculture, acculturation strategies, and adaptation. The methodology includes lectures, discussions, and practical sessions designed to develop cultural intelligence. The workshop's schedule spans five days, incorporating theoretical modules, practical exercises, and an examination. Expected outcomes include increased awareness of cultural diversity, the development of cultural intelligence, and the ability to apply these concepts in organizational settings. The assignment provides a detailed schedule, objectives, methodology, and expected results, culminating in a concluding summary of the workshop's potential impact.

Running head: EMOTIONAL INTELLIGENCE, CULTURAL INTELLIGENCE AND
DIVERSITY
EMOTIONAL INTELLIGENCE, CULTURAL INTELLIGENCE AND DIVERSITY
Name of the Student:
Name of the University:
Author Note:

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Executive Summary:
The train-the-trainers workshop is the broad approach to decrease the consumption of ODS in the
refrigeration sector of Australia. The Workshop mainly deals with good maintenance methods
used in refrigeration sector of the Australia. It focuses on the replacement of the CFCs appliances
by the non-CFC appliances. The workshop covers many topics like principles of the
Refrigeration, Alternatives of CFCs, Environmental and economic impact of the CFCs,
Refrigeration Management Plan, Recovery, recycling as well as reclamation of the refrigerants
and also details the Good Maintenance Methods in the refrigeration sector of Australia. Lastly,
the workshop is break into different segments. Sudden time are allocated for such segments. It is
recommended to strictly obey the Workshop Schedule.

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Table of Contents
Introduction:....................................................................................................................................3
Workshop Objectives.......................................................................................................................3
Expected Results..............................................................................................................................4
Workshop Methodology..................................................................................................................4
Workshop Schedule.........................................................................................................................7
Conclusion.....................................................................................................................................11

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Introduction:
The workshop deals with the cultural and social diversity in various organizations of
Australia. The program is defined by Executive Agency of Multilateral Fund to implement by
both UNEP and UNDP. The program was held by UNEP for the understanding of social and
cultural diversity in context to the organization. The main objective of the workshop deals with
the relationship between emotional, cultural and social intelligence which will help the citizen of
Australia to raise the awareness regarding the cultural and social diversity in various
organizations. Proposed workshop will be held in four different phases subculture and culture,
cultural diversity, relationship between the emotional, cultural and social intelligence and lastly
development of the cultural intelligence. The workshop mainly briefly covers some other topics
like various Acculturation strategies, adaptation, Cultural Intelligence, emotional intelligence,
Cultural Quotient,
The theoretical topics that will be covered are as follows:
 Understanding Culture and subculture
 Understanding Cultural diversity by acculturation
 Relationship between cultural, social and emotional intelligence.
 Development of Cultural Intelligence.
Workshop Objectives
The workshop contains many short as well as long term objectives. They are as follows:
1. To increase the awareness of Cultural diversity.

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2. To introduce and demonstrate different methods for understanding the social and cultural
diversity.
3. To explore the relation between the social, emotional and cultural intelligence.
4. To develop the cultural intelligence.
Expected Results
The expected outcome of the workshop program is to develop cultural intelligence as
well as technical practices by training 10000 to 15000 students. The workshop also believe that
after the successful completion of the workshop, many peoples will raise the awareness to
develop the cultural intelligence in Australia. The various expected results are as follows:
1. Increased consciousness regarding social and cultural diversity.
2. Development in the Australian Society.
3. Development of the various Acculturation strategies.
4. Development of multiple intelligence concept like Gardner and Goleman.
Workshop Methodology
Culture refers to various beliefs, patterns and other products of the definite group of
persons which are passed from generation to generation. Diversity is the fundamental aspect of
the modern society. It enhances the opportunity of enrichment the people’s lives with various
backgrounds as well as experiences. Diversity also helps to work out some problems of equality,
acceptance and accommodation. Sociocultural is the structure which emphasizes responsibilities
of cultural and social context in the human learning. It is developed in three different systems
organizational, technological and ideological systems. The technological system contains various
skills and techniques used for the production. The ideological system consists of values, methods

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of reasoning, beliefs and ideas. It begins in the early life and is innovated in every generations.
The peoples of the Australian society should distribute culture among themselves. It is organized
and integrated too. Culture contain different values in different domain like values in
environment and self-based values. The environmental based values are like cleanliness,
traditional development, risk and security, nature and so on. The self-oriented values are like
active passive, material non material, hard work leisure, immediate gratification and postponed
gratification, sexual abstinence or gratification, serious humor. Within the culture there are
various homogenous subgroups. These groups contain their individual customs, traditions, values
and behavior which are identical to a particular crowd in the culture. For example, the citizen of
Australia have a particular culture and within that culture there are many sub cultures like people
of the south and north have their own culture. They have their different modes of living,
learning, food, habitat and so on. Thus, culture itself is a wide term and it is subdivided in
subculture.
Acculturation is the method of psychological, cultural and social change which stems
from balancing two cultures. There are many models to illustrate the acculturation. The most
appropriate one is the Eric Kramer’s theory known as Dimensional Accrual and Dissociation
(DAD). Two important concepts in DAD are the semiotics and hermeneutics. The fourfold
model is the bilinear structure which categorizes two dimensions of the acculturation strategies.
First dimension deals with eliminating a person’s native culture and minority. Thus, this emerge
the five acculturation strategies like Integration, Marginalization, Separation, Multicultural and
Assimilation. When a person migrate from one culture to other they take some aspects from the
host culture. The cultural exchange can occur naturally or by cultural imperialism or
appropriation.

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Adaption can be defined as the outcome of the negotiation posed by the acculturation.
Adaptation can of two types sociocultural and psychological adaptation. Psychological adaption
is the individual’s psychological and emotional well being like rate of their anxiety and
depressions. The Sociocultural adaptation is the method of successfully achieving interpersonal
talents to live effectively in the innovated culture like their social competence, achievement and
behaviour.
Cultural Intelligence is the term which is utilized in education, academic research,
government and business. It is the ability to relate and operate efficiently and effectively. It was
developed by Linn Van Dyne and Soon Ang. It is measured as the measure of individual’s
intelligence. Individual who has high CQ can successfully blend in the new culture (host).
Emotional Intelligence is the ability of an individual to realize his or her own emotions. It was
discovered by Michael Beldoch in the year 1964. EI contains empathy as it helps to relate an
individual to connect his or her own experiences with others. There are several models which
illustrate the EI but the most popular one is the Goleman’s model. Daniel Goleman represented
the EI as collection of talents and characteristics that drive the leadership performance. EI
presumes the rate of familiarity in the culture as well as context which may not be available
across various culture. EI may not transmit across the borders if ability of responding the
affective factors of the other holds different interpretations throughout the culture.
Cultural and Social Diversity plays an important role for an organization. Different
cultural modes can motivate the drive innovation and the creativity. The knowledge about the
local market helps an organization to achieve high profit from this competitive market. Local
knowledge, Insight and Cultural Sensitivity describes about marketing and higher quality. The

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different skills base helps an organization to offer wide range of products as well as services.
Cultural diversity enhances professional and personal development.
The workshop will deliver a proper training on the good practices of social and cultural
diversity. This will allow the nation to develop by developing the organizations. This will also
enhance the economic condition of the country. The workshop will continue for five days which
will deliver both theoretical and practical sessions on the good practices Cultural and social
diversity in Australia. These participants will lift the awareness to other about the diversity
development. Training manuals namely “Diversity Management” and “Good methods in
Diversity” will be published by UNEP and will be delivered to the participants.
The workshop will scheduled very carefully because the theoretical sessions will
consume more time as it covers many topics like Culture, subculture, acculturation, relation
between the social, cultural and emotional intelligence. The practical sessions will be designed as
it will allow the participants to study, analyze and detail various techniques required to develop
the cultural intelligence. The last day of the workshop will deal with written exam of half an hour
time where the participants will individually answer some question regarding the workshop
event. After the successful closure of the workshop the officials will deliver certificates to every
participants.
Workshop Schedule
1st Day
09:00 Registration of the participants
9:30-10:00 Opening Session

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10:00 Tea
10:30-13:00 Training Module 1: CULTURE
10:30-11:30 Lecture on Culture and its impact on the Australian society
11:30-13:00 Lecture on Cultural development
13:00 Lunch
14:00-16:30 Training module 2: SUBCULTURE
16:30-16:45 Tea break
16:45- 17:15 Clearance of the participant’s clarification
17:15-17:30 revision of the day
17:30 Day Closure
2nd Day
09:00-13:00 Training Module 3: ACCULTURATION
09:00-10:00 Lecture on acculturation
10:00-11:00 Lecture on understanding the culture by acculturation
11:00 Tea break
11:30 Acculturation Strategies
12:30 Revision of the lectures and clearance of the clarification.
13:00 Lunch break

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14:00-17:30 PRACTICAL SESSION-1: ANALYSIS OF VARIOUS TECHNIQUES
14:00 Use of various techniques to develop cultural and social diversity
15:00 Tea
15:30 Use of various techniques to develop cultural and social diversity (contd.)
17:00 Day Closure
3rd Day
09:00-13:00 TRAINING MODULE 4: ADAPTATION
09:00 Lecture on Adaptation
11:15 Tea break
11:30 Lecture on types of Adaptation
12:45 Discussions
13:00 Lunch break
13:50-17:00 PRACTICAL SESSION 2: ACCULTURATION TECHNIQUES
13:50 Analysis of different strategies of Acculturation
15:15 Tea break
15:30 Analysis of different strategies of Acculturation (contd.)
17:00 Revision of the day
17:30 Day Closure

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4th Day
09:00-13:00 TRAINING MODULE 5: CULTURAL INGTELLIGENCE
09:00 Lecture on Cultural Intelligence
10:30 Tea
11:00 Lecture on different forms of the Cultural Intelligence
12:45 Discussions
13:00 Lunch Break
13:50-17:00 PRACTICAL SESSION 3: GOOD METHODS TO DEVELOP THE
ORGANIZATION BY DEVELOPING THE DIVERSITY
14:00 Good methods to develop the organization by diversity
15:00 Tea break
15:15 Group representation to display the diversity forms and methods.
17:00 Revision of the Day
17:30 Closure of Day
5th Day
09:00-1400 TRAINING MODULE 6: RELATIONSHIP BETWEEN THE SOCIAL,
CULTURAL AND EMOTIONAL INTELLIGENCE

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09:00 EQ versus CQ
10:00 Social Intelligence
10:30 Examination of the Participants
11:15 Tea break
11:30 Presentation by the officials
12:00 Workshop Evaluation
13:00 Adoption of workshop recommendations
14:00 Closing of the Session
Conclusion
Therefore, from the above report it can be concluded that the workshop will definitely
help the nation to develop the organization of Australia in coordinated, planned and cost
effective way. The workshop is believed to attain all its expected outcomes. The workshop also
contain some countermeasures which will promote security to the workshop and will help the
officials to operate the workshop smoothly. The workshop schedule should strictly maintained or
obeyed for the successful closure of the workshop. The questionnaire phase of the participants
will play an important role for the business officials as it will help them to develop various
workshop methods. The main motive of the workshop is to raise the awareness regarding the
harmful emissions of the CFCs. It will also focus on the replacement of CFC appliances by non
CFC appliances which will eliminate the harmful effects of the CFC from the country.

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