Emotional Intelligence, Cultural Intelligence, and Diversity Analysis

This assignment delves into the critical concepts of emotional intelligence, cultural intelligence, and diversity, particularly within a leadership context. It explores how these elements influence organizational behavior and success. The assignment utilizes the Asiana Airlines case study to illustrate the practical implications of these concepts, examining how cultural intelligence, CRM, and human performance contribute to both positive and negative outcomes. It covers the importance of diversity, the impact of emotional intelligence on decision-making, and the role of cultural intelligence in fostering unity and mitigating conflict. Through the analysis of specific questions and answers, the assignment assesses the understanding of these concepts and their application in real-world scenarios. The assignment also highlights the significance of continuous learning and adaptation in leadership and organizational management to embrace diversity and enhance overall performance.

Emotional Intelligence, Cultural Intelligence And Diversity 1
EMOTIONAL INTELLIGENCE, CULTURAL INTELLIGENCE AND DIVERSITY
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Date

Emotional Intelligence, Cultural Intelligence And Diversity 2
EMOTIONAL INTELLIGENCE, CULTURAL INTELLIGENCE AND DIVERSITY
Questions and answers
1. What is emotional intelligence?
a) Ability to relate
b) Willing to define personal emotions
c) Ability to discern and understand emotions
d) Being judgmental
Answer; Ability to discern and understand emotions
2. What is one is not a positive impact of emotional intelligence?
a) Improved decision making strategies
b) Respect
c) Loss of integrity and destruction
d) Unity among people
Answer; Loss of integrity and destruction
3. How does high level of diversity affect the Asiana firm?
a) Unity among the employees
b) increased cases of human error resulting to crashes
c) Negative decision making strategies as a result of disunity
d) Increased cross cultural interactions
Answers; Increased cases of human error resulting to crashes
Negative decision making strategies as a result of disunity
4. Does Asiana Airline firm embrace cultural intelligence?
a) Yes
b) No
c) In some define cases
d) Its learning to embrace
Answer; its learning to embrace

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5. What are some of the reasons that should lead to enhancement of cultural intelligence in
the firm?
a) Lack of adequate CRM knowledge among the personnel’s
b) Use of force by the managers
c) Dishonesty of employees
Answer; Lack of adequate CRM knowledge among the personnel’s
6 . What is the firm doing to embrace diversity?
a) Adoption of CRM strategies
b) Reduction of communication barriers
c) Research activities to gain knowledge on diversity
d) Upgrade of safety office structures to adopt safety culture
Answer; Upgrade of safety office structures to adopt safety culture.
7. What lesson was learnt from July 2013 accident?
a) Low cultural and diversity intelligence is not important
b) Cultural intelligence and diversity are important aspects in an organization
c) CRM are not important
d) Plane crashes are normal
Answer; cultural intelligence and diversity are important aspects in an organization
8. What best describes meaning of CRM initials?
a) Cultural methods
b) Cultural Resource Management
c) Culture rate mode
d) Crew Resource Management
Answer; Crew Resource Management
9. What common effect does both emotional intelligence and cultural intelligence have on a
firm?

Emotional Intelligence, Cultural Intelligence And Diversity 4
a) Unity
b) Conflict
c) Favour
d) Dishonesty
Answer; Unity
10. What is Diversity?
a) Presence of many different people or things
b) Unity of different people
c) Increased conflicts
d) Disunity
Answer; presence of many differ

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References
https://www.pilotcareernews.com/asiana-airlines-announces-training-changes-to-improve-cockpit-
culture/
https://www.ntsb.gov/news/events/Documents/Asiana%20Board%20Meeting%20Human
%20Performance.pdf