Emotional Intelligence, Cultural Intelligence and Diversity Report

This report provides a self-assessment of emotional and cultural intelligence, exploring the author's strengths and weaknesses in these areas. The author reflects on their self-awareness, self-regulation, social skills, and empathy, using the Johari window model to analyze how they perceive themselves and how others perceive them. The report then discusses the importance of emotional and cultural intelligence in a diverse workplace, particularly within the context of the Australian service sector and the hospitality industry. The author identifies areas for improvement, such as enhancing self-awareness and understanding emotions, to become a more effective professional and global citizen. The report concludes with a discussion of the author's commitment to continuous learning and development, including the importance of feedback and self-reflection to achieve their career goals.

Running head: EMOTIONAL INTELLIGENCE, CULTURAL INTELLIGENCE AND
DIVERSITY
Emotional Intelligence, Cultural Intelligence and Diversity
Student’s name
University:
Author’s note:

1EMOTIONAL INTELLIGENCE, CULTURAL INTELLIGENCE AND DIVERSITY
Emotional intelligence is id regarded as a key component of personality. It is the
capability of an individual of to recognize his/her emotion and others as well (Ciarrochi &
Mayer, 2013). It helps a person to identify and judge his/her feelings in different situations and
handle them better. According to Daniel Golman’s theory (Khalili, 2013) there are 5 key
elements of emotional intelligence, namely self-awareness, self-regulation, motivation, empathy
and social skills. An individual can judge his or her emotional intelligence on the basis of these
elements.
In this assignment, our task is to evaluate our emotional intelligence and analyze our
perception about our own self. Also, we should take note of how other people may perceive us.
According to these perceptions, we might be able to identify our strengths and weaknesses and
also may identify the areas where we can further improve to perform as a successful global
citizen.
To start with, I must assert on the basis of my EI test results, that I am a quiet open
person. Although I have my secrets and desires, my friends and I myself have almost similar
opinion about my personality. In terms of self-realization, I am fairly aware of my feelings and
can easily communicate them. I am confident and responsive to others. I believe that I know my
strengths and weaknesses to some extent, although there is always scope to improve. I enjoy my
work and my friends also opine that I am dedicated to it. I am methodical, organized and
attentive. People say that I am a good listener which is a skill I have consciously developed, and
it helps me to understand other people’s emotion and forge a bond with them. My friends trust

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me with their crisis and secrets. Most importantly, I enjoy being with them too. I would not say
that I am an introvert. Rather I prefer to be in a big group filled with my near and dear ones.
Self-regulation or self-control is another virtue that every person should master. I do not
have great difficulty to manage my frustration or unhappiness. Also, controlling emotional
outbursts such as anger or pain is really important in this regard. As for myself, I rarely lose my
temper in front of others. My friends also agree with me on this aspect. In reality, they probably
have never seen me lose my cool. However, this does not imply that I avoid conflicts or I never
get angry. I have the confidence to confront any such adverse situation if need be.
In terms of social skill and empathy, I have already mentioned that I am comfortable in being
with others. I am able to build good rapport with people; neither do I face any difficulty in
organizing groups. In this sense, my friends accept that I have certain leadership qualities.
If tested by the Johari window model of emotional intelligence, my reflection on my
personality majorly contains traits that belong in the open quadrant, which is known to me and
my peers. My friends’ opinion about my personality constitutes a part of the blind quadrant,
which is unknown to me. For example, they think I sometimes become rigid and do not listen to
others’ suggestions. Also, sometimes I fail to understand others’ emotion and may have hurt
them unknowingly.
Although I am quiet extrovert and share my thoughts openly to my friends, there are
some things that I am not comfortable to disclose to anyone. These secrets will be regarded as
the hidden quadrant of the Johari window model. Further, there is the unknown quadrant, which

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neither my friends nor I am aware of. That may be some illness or some talent that I have not
discovered yet.
Considering the analysis on my personality and behavior, I have identified some of my
strengths as well weaknesses. My biggest strength is my self-control and my dedication to work.
Besides, I do communicate well with people. I can motivate and influence them and make the
aware of their potentials. However, I have a number of fields where I definitely need to improve.
My biggest weakness is my lack of ability to identify emotions properly. As my friends
have also pointed out, I sometimes do not pay attention to their feelings and act very rigidly
under certain circumstances. They find that I am not always open to their suggestions and
opinions. I often get confused about how to react to certain situations. I do not think very deeply
about things and sometimes act on sudden impulses. This has led me to serious problems many
times.
Australia is one of the biggest economies of the world with a current GDP of A$1.69
trillion. (Johnson, 2019) Australian economy is largely dominated by its service sectors
(Edwards, 2016). As a student of Management, I aim to be a part of this service sector upon
completion of my course. Hospitality is my first choice as a career. Currently, travel and tourism
contributes approximately 3% of Australian GDP. Australia is a melting pot of different cultures
and ethnicity. There are native Australians as well as people of African, Asian and European
origin. Naturally, they vary in customs, beliefs and cultures. So, it is important to understand
each customer, their preferences and needs. Although domestic tourism dominates the sector,
international footfall in Australian travel destinations is increasing day by day. Therefore, I must
learn to communicate with a wide range of people belonging to different cultures and countries.

4EMOTIONAL INTELLIGENCE, CULTURAL INTELLIGENCE AND DIVERSITY
Diversity does not only imply demographic or cultural differences, it indicates people
with different skills, behavior and attitude. (Barak, 2016) In order to be a successful professional,
I must be open to all kinds of people and learn from their knowledge, skill and expertise.
Learning and development is an important factor in achieving success in professional life.
Therefore, to learn new skills and improve myself, I must be aware of my potentials as well as
carefully consider constructive feedbacks from my colleagues and peers.
Hence, the area I must work on the most is my level of self-awareness. Although I am a
dedicated and hard working person, there is always room for improvement. If I keep an open
mind and ask for criticisms and feedbacks, I will eventually be able to pinpoint my weaknesses
better and educate myself accordingly.
Also, I need to understand my emotions better. Without this quality I cannot achieve self-
actualization. I have realized that I often fail to understand my true requirements and desires.
There are several instances where I have not thought things through, and have acted on pure
impulses. This has led me to serious problems many a times. Based on this discovery I have
decided that from now on, I will try to contemplate on my behavior and learn from mistakes, so
that I do not repeat them in future. Besides, I will try to be more aware of my emotions so that I
can clearly communicate to others. I believe this awareness of emotions and impulses will also
help me to understand others’ emotions with more clarity.
Reflecting upon the analysis of my personal strengths and weaknesses, it can be
concluded that I need to be more flexible in terms of opinions and feedbacks. The touchstones of
a successful career are skill, knowledge and personality. Therefore, to achieve my dream career,
I need to develop both my professional and social skills.

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References:
Barak, M. E. M. (2016). Managing diversity: Toward a globally inclusive workplace. Sage
Publications.
Ciarrochi, J., & Mayer, J. D. (2013). Applying emotional intelligence: A practitioner's guide.
Psychology Press.
Edwards, J. (2016). How to be exceptional: Australia in the slowing global economy.
Johnson, C. (2019). Australia fair: Correspondence. Quarterly Essay, (74), 81.
Khalili, M. A. (2013). Relationship between emotional intelligence & leadership style human
resources management. International Journal of Management Research and
Reviews, 3(4), 2689.