Managing Emotions in the Workplace: A Presentation

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BUSINESS
COMMUNICATIO
N
Emotional Intelligence

Table of Contents
• Introduction
• Emotional Intelligence- An overview
• Need of Managing Emotional Intelligence
• Features of Emotional Intelligence
• Importance of Emotional Intelligence
• Examples of Emotional Intelligence in the Workplace
• Practices to be applied in Future
• Conclusion
• Reference

Introduction
• Emotional intelligence is the capability of an individual
to identify and manage his/her emotions and also
others’ emotions.
• Emotional intelligent signifies that aa person has the
capability to identify and interpret his/her own
emotions, also he/she can understand the impact of
their emotion on others.
• The presentation emphasise on the theory of Emotional
intelligence and its application on workplace.

Emotional Intelligence- An
overview
• Peter Salavoy and John Mayer created the
theory of Emotional Intelligence, also known
as Emotional Quotient (EQ).
• The theory was made popular in 1996 by Dan
Goleman.
• EQ or EI connotes one’s ability to ascertain,
understand and manage his/her own emotions
• It also aims at recognizing the impact of
his/her emotions on others.

Need of Managing Emotional
Intelligence
According to research made in Harvard Business School, EQ or EI is twice
important as IQ and other technical skills in order to determine who will
become successful. Following are the situation where one would need to
his/her Emotional Intelligence:
• While receiving and giving feedbacks
• Dealing with stimulating relations
• When the available resources are not enough
• While dealing with change
• When one faces obstacles and failures

Features of Emotional
Intelligence
Daniel Goleman has mentioned five main
principles in his book, which are as follows:
• Self Awareness: To accurately identify
individual’s own strengths, emotions, actions
and to also determine how it is going to affect
others.
• Self Regulation: It signifies how wisely one
manages his/her impulses and emotions. This
can be improved by responding to difficult
situations in a composed manner.

Continue..
• Empathy: It implies that one has the ability to understand emotions of
others. In order to develop empathy one should step into other
person’s shoes before forming a judgement about him/her.
• Motivation: Self-motivation confers to enjoying what one is doing and
working towards achieving organization’s as well as his/her own goals.
This does not include being motivated by status or money.
• Social Skills: An effective social skill results in building one’s rapport
in the organization. It includes of management of relationships which
may result in earning respect and loyalty of employees.

Importance of Emotional
Intelligence
• In various several surveys and reports it has been
ascertained that hiring mangers have given
importance to EQ or EI over the IQ of interviewees.
• According to an Author of Forbes, 90% of the top
performers are high in emotional intelligence.
• This implies that EI has significant role at the
workplace as people with high EI are better in
encouraging themselves and others. The managers
who have high EI has helped their teams in working
effectively. It affects the mental well-being as well as
physical health of an individual.

Examples of Emotional Intelligence
in the Workplace
Every workplace needs people who are emotionally
intelligent, specifically, the managers and leaders need to
be more emotionally intelligent as their work is to
collaborate their teams effectively. Following are few
examples which assess the importance of EI at
workplace:
• Understanding the employees who are having a tough
or a bad day.
• Expressing emotions and exchanging views in meetings
• Manner in which managers and leaders respond and
manage “Change”.

Continue..
• Instead of being restrictive with the employees, mangers
prefer to be flexible and understand the demand of
change.
• People at workplace should be given space to be more
creative, thoughtful and innovative.
• It is usually seen that colleagues catch up near the water
cooler or at breaks, this signifies the social relationship of
employees with each other.

Practices to be applied in Future
• Take responsibility
• Examine how one is reacting in stressful situations
• Apologize
• Self Evaluation

Conclusion
• The emotional intelligence helps an
individual in achieving effective
communication skills.
• Identifying and managing emotions and
understanding its impact on others would
help the managers and leaders to become
more flexible in order to adopt change.
• Thus, it has been concluded that it is
important to hire people who have huge
emotional intelligence.