Kaplan Business School: Emotional Intelligence and Diversity Workshop

This report outlines a workshop focused on Emotional Intelligence, Cultural Intelligence, and Diversity, designed to enhance participants' understanding and application of these concepts in leadership and professional settings. The workshop is structured into two main parts: the first details the schedule of practical activities, including understanding emotional intelligence, emotionally intelligent leadership development, and emotional quotient development. Each activity incorporates interactive elements like group discussions, role-playing, and audio-visual aids to cater to diverse learning styles and address potential barriers such as communication and cognitive differences. The second part summarizes the workshop's potential, emphasizing its role in fostering emotional competencies and effective leadership within corporate environments. The workshop aims to equip participants with the knowledge and skills necessary to navigate the complexities of a globalized world, emphasizing the importance of character strengths and the development of a growth mindset. The report also highlights the relevance of these skills in the context of globalization and the evolving demands of the modern workforce, as discussed in the MBA502 course at Kaplan Business School.

Running head: EMOTIONAL INTELLIGENCE, CULTURAL INTELLIGENCE, DIVERSITY
EMOTIONAL INTELLIGENCE, CULTURAL INTELLIGENCE, DIVERSITY
Name of the Student
Name of the University
Author Note

1EMOTIONAL INTELLIGENCE, CULTURAL INTELLIGENCE, DIVERSITY
Table of Contents
Part 1: Schedule of practical activities of workshop.......................................................................2
Part 2: Summary of workshop potential........................................................................................12
References......................................................................................................................................13

2EMOTIONAL INTELLIGENCE, CULTURAL INTELLIGENCE, DIVERSITY
Part 1: Schedule of practical activities of workshop
The selected topic for the workshop would be emotional intelligence. The workshop would be in
regards to the better development of emotional intelligence.
Activity Timing Integration of
activities and
topics
Facilitation
instructions
Potential
barriers
Diversity of
activities
Understandin
g Emotional
intelligence
1 hour This would be
an important
activity as this
would engage
the learners
with the trainer
as they learn
various aspects
related
intrinsically
with emotional
intelligence.
The activities
would be
learning about
emotional
intelligence,
engaging in
group
discussions
with the peers
and having a
question and
answer session
The instructor
would need to
keep the
learners
engaged
throughout the
process. The
instructor
would need to
make the
concepts very
clear before
proceeding
with any form
of discussion
or question
and answers.
The instructor
would have
the make the
sessions more
engaging and
effective in
order to suit
Some
important
barriers that
can be present
are differences
in cognitive
abilities of the
learners.
Interactions
can be
problematic as
many learners
are from
different
language
backgrounds.
A large
number of
people
participating
can be very
difficult to
manage by the
instructor.
The activities
would engage
the use of
more audio-
visual and non-
verbal means.
This would
facilitate the
better
development
of
understanding
among the
people from
diverse
cultures. It is
important to
develop a
strong and
effective
interactive
session that
can help all the
people from

3EMOTIONAL INTELLIGENCE, CULTURAL INTELLIGENCE, DIVERSITY
with the
instructor. The
learners are to
provide their
valuable inputs
concerning the
development
of better
emotional
quotient. Some
of the
important
learning areas
would be
cognitive core
virtues. These
virtues are
mainly
authenticity,
honesty,
bravery,
persistence and
zest in terms of
emotional core
virtues. In
terms of
interpersonal
core virtues the
most important
factors are
kindness, love,
the learning
requirements
of the learners.
The instructor
needs to make
sure that the
most
important
aspects are
more
effectively put
forward to the
learners.
varied
backgrounds to
develop better
understanding
of the course
concepts. It is
important that
a better frame
of reference is
maintained
that can be
understood
freely by
learners from
all
backgrounds.

4EMOTIONAL INTELLIGENCE, CULTURAL INTELLIGENCE, DIVERSITY
social
intelligence
and emotional
intelligence. In
order to
understand
emotional
intelligence in
a better way,
all the other
virtues would
be learnt.
Moreover, the
core values of
justice, i.e.,
fairness,
leadership and
teamwork
would be
learnt. The
learning
process would
take place
through brief
and engaging
sessions that
would be
followed by
question and
answer rounds.
Emotionally 1 hour It is important The instructor The potential In order to

5EMOTIONAL INTELLIGENCE, CULTURAL INTELLIGENCE, DIVERSITY
intelligent
leadership
development
30
minute
s
to develop a
stronger
understanding
of emotional
intelligence,
through the
effective
understanding
of leadership
and its
implementatio
n in terms of
emotional
intelligence.
The activities
would consist
of discussion
of the
leadership
concepts that
can be
attributed to
emotional
intelligent. The
focus would be
on the
development
of an
emotionally
intelligent
leadership. The
has the
responsibility
to engage the
learners well
with the
process of
emotional
intelligence
development.
There is a
need to
incorporate
audio-visual
mediums that
help the
learners to
understand
what
leadership
incorporated
into emotional
intelligence is.
The activities
require the
development
of smooth
learning
processes.
Hence, it
becomes
important that
barriers that
can occur at
this time are
time barrier
and
communicatio
n barrier. The
time barrier is
significant as a
number of
different
activities need
to take place at
the same time.
The
communicatio
n barrier can
occur at the
time of the role
play activities.
This can lead
to the creation
of disturbances
in the
completion of
the activities.
ensure that the
diversity
factors are
considered
importantly,
better
communicatio
n mediums
need to be
used. The
audio-visual
mediums
should be used
more
effectively in
order to create
a better
understanding
of the concepts
among people
with limited
language
competency.

6EMOTIONAL INTELLIGENCE, CULTURAL INTELLIGENCE, DIVERSITY
instructor
would teach
about all the
vital aspects
that are related
to leadership.
This would
continue up to
the integration
of emotional
intelligence
and leadership.
Moving
forward the U
theory would
be utilized for
the
development
of effective
leadership. The
instructor
would focus on
a role play
session to
make the
learners
understand
about the
concept of
emotionally
intelligent
the instructor
makes the
learners
understand
about the
various
aspects that
are
intrinsically
related to the
development
of ethical
leadership.
The most
important
factors that are
connected
with
emotional
intelligence
need to be
assessed by
the instructor.
Emotional
intelligence is
multifaceted.
The instructor
needs to keep
this in mind
while the role
play is

7EMOTIONAL INTELLIGENCE, CULTURAL INTELLIGENCE, DIVERSITY
leadership.
Moving
forward, the
learners would
be made to
understand
about the
various
leadership
dilemmas that
can arise at
times of
leadership
(Mayer,
Caruso and
Salovey 2016).
Moreover, the
leadership
development
through the
consideration
of certain
important
factors that
influence its
emotional
aspects. The
role play
would ensure
that the most
important
enacted. This
learning
activity
requires high
levels of
interactions
between the
people
involved.

8EMOTIONAL INTELLIGENCE, CULTURAL INTELLIGENCE, DIVERSITY
factors that are
associated with
the
development
of emotional
quotient are
imbibed within
the learners.
The external
and the
intrinsic
resume virtues
are discussed.
The good
character of a
person and the
rightful virtues
of a leader
would be
discussed. The
idea would be
the engage
with the
learners
through the
process that
ensures their
optimal
understanding
of leadership.
Emotional 1 hour This is a very The instructor There can be Sign-language

9EMOTIONAL INTELLIGENCE, CULTURAL INTELLIGENCE, DIVERSITY
quotient
development
30
minute
s
important
activity. It
would
comprise of
similar smaller
activities that
would be
helpful in the
development
of better
knowledge
about
emotional
intelligence.
Emotional
quotient means
the level of
emotional
intelligence
that is present
within a
person. One of
the most
important
activities that
would take
place is the
creation of
better
knowledge
regarding self-
needs to be
very
knowledgeabl
e about the
concepts that
are connected
with
emotional
intelligence.
The idea of
emotional
quotient
should be
presented first
and foremost
by the
instructor. The
instructor
should build a
basic
foundation for
the
development
of knowledge
in regards to
the emotional
aspects that
are connected
with corporate
life. The
instructor
some
important
barriers to the
activities that
have been
designed. One
of the
important
barriers that
can affect the
activity is
physical. There
are not many
interactive
elements that
are connected
with the
activity,
Hence, the
lack of
physical
resources can
affect the
development
of knowledge
and
understanding
among the
learners. It is
important that
the skills and
instructions
would be used
to cater to the
people with
hearing and
speaking
impairment.
There is a need
to develop
better
competencies
by catering to
these people.

10EMOTIONAL INTELLIGENCE, CULTURAL INTELLIGENCE, DIVERSITY
awareness,
self-regulation,
motivation,
empathy and
social skills.
The learners
would engage
in group
decisions to
develop better
competencies
in regards to
emotional
intelligence. It
is important to
note that the
development
of better
competencies
would require
the intrinsic
understanding
of emotional
intelligence.
All the
students should
be deeply
connected with
the subject.
The activity
would involve
needs to be
prepared about
the functional
elements that
define
emotional
intelligence. It
is important to
derive
stronger and
more effective
notions about
emotional
intelligence
and its
implication on
corporate life.
competencies
of the learners
are understood.
The lack of
proper skills or
knowledge
among the
learners can
contribute to
the failure of
the workshop.

11EMOTIONAL INTELLIGENCE, CULTURAL INTELLIGENCE, DIVERSITY
references to
real-life
corporate
situations that
affect the
development
of emotional
intelligence.
The various
concepts that
are related to
emotional
intelligence
would be
taught to the
learners. The
real life
situations
would be
explained to
the students.
The learners
would be asked
about what
they feel are
better ways to
tackle
situations with
the utilization
of emotional
intelligence.

12EMOTIONAL INTELLIGENCE, CULTURAL INTELLIGENCE, DIVERSITY
The most
important
factors that are
related to
emotional
intelligence
need to be
discussed.
Part 2: Summary of workshop potential
The workshop is designed to help the learners develop better understanding of emotional
intelligence. The idea is to develop intelligence effective enough to utilize at various
designations across the corporate organizations. The workshop is designed to provide the right
information to the learners. They would benefit greatly from the understanding that they would
be developing concerning emotional intelligence. The interactive nature of the workshop would
make sure that the concepts are made clear for all the people involved in the learning process
(Oke et al. 2017). The corporate elements need to be considered to apply the concepts learnt to
these specific elements. This would make the learning process even more effective.
The workshop has been divided into three important phases. These are understanding
emotional intelligence, emotional intelligence in leadership and development of emotional
quotient. These factors would help in the better understanding of the factors that are related
greatly to emotional intelligence. It is important to understand that emotional intelligence is a
very important aspect of corporate life. It is one of the most important aspect connected with
effective leadership. Hence, the focus is on the development of essential standards of emotional
intelligence among all the people participating in the workshop. Emotional intelligence is a
strong factor in the development of leadership in any corporate situations. There is a need to
know the practices that would ensure better engagement of the workforces within the
organizational processes. This need would be fulfilled by the workshop. The idea is to develop
better and more effective emotional competencies within the people involved in the process of
learning.

13EMOTIONAL INTELLIGENCE, CULTURAL INTELLIGENCE, DIVERSITY

14EMOTIONAL INTELLIGENCE, CULTURAL INTELLIGENCE, DIVERSITY
References
Dolev, N. and Leshem, S., 2017. What makes up an effective emotional intelligence training
design for teachers. International Journal of Learning, Teaching and Educational
Research, 16(10), pp.72-89.
Lee, Y.H. and Chelladurai, P., 2018. Emotional intelligence, emotional labor, coach burnout, job
satisfaction, and turnover intention in sport leadership. European Sport Management
Quarterly, 18(4), pp.393-412.
Mayer, J.D., Caruso, D.R. and Salovey, P., 2016. The ability model of emotional intelligence:
Principles and updates. Emotion review, 8(4), pp.290-300.
Miao, C., Humphrey, R.H. and Qian, S., 2017. A meta‐analysis of emotional intelligence and
work attitudes. Journal of Occupational and Organizational Psychology, 90(2), pp.177-202.
Oke, A., Aigbavboa, C., Ngcobo, N. and Sepuru, M., 2017. Challenges of Emotional Intelligence
among Construction Stakeholders. In ICCREM 2017 (pp. 33-40).