Emotional Intelligence in Leadership: Assessment Tasks 1, 2, & 3

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BSBLDR511 Develop and Use Emotional Intelligence

Table of Contents:
Table of Contents:............................................................................................................................2
ASSESSMENT TASK 1.................................................................................................................4
Provide answers to all of the questions below:................................................................................4
Q. 1. Explain emotional intelligence and the importance of this characteristic at work.................4
Q. 2. Explain each of the five essential principles of emotional intelligence as defined by Daniel
Goleman...........................................................................................................................................4
Q. 3. Explain the key principles of the Emotional Intelligence Theory developed by Caruso and
Salovey (2004).................................................................................................................................4
Q. 4. Explain three strategies that can be used to build emotional intelligence..............................5
Q. 5. Explain how a manager with high emotional intelligence can assist in achieve business
objectives. Provide an example to illustrate your answer................................................................5
Q. 6. Explain the importance of recognising cultural differences in emotional intelligence.
Provide two examples of example to illustrate your answer...........................................................5
Q. 7. Explain two ways of communicating effectively with a diverse workforce with varying
cultural expressions of emotions.....................................................................................................6
Q. 8. Explain two ways of using emotional intelligence to build effective workplace
relationships.....................................................................................................................................6
ASSESSMENT TASK 2.................................................................................................................7
1. Complete a personality test..........................................................................................................7
2. Review the results of your personality test..................................................................................7
3. Send an email to your assessor..................................................................................................11
4. Meet with your assessor.............................................................................................................12
5. Develop an emotional intelligence development plan...............................................................14
6. Send an email to your assessor..................................................................................................16
ASSESSMENT TASK 3...............................................................................................................17
1. Based on a review of the case study, what do you think could be a possible range of emotions
Yuko could be feeling? List at least five possibilities...................................................................17
2. Based on a review of the case study, what are the possible ranges of emotions that Beryl could
be feeling? List at least five possibilities.......................................................................................17

3. Based on a review of the case study, what do you think could be the effect of the workplace
situation on the manager and possible emotions they could be feeling? List at least five
possibilities. ..................................................................................................................................18
4. Would you expect any cultural differences in emotions? Research differences between
Australian and Japanese expressions of emotions and describe the differences you identify. List
at least two.....................................................................................................................................18
5. During a meeting, what techniques would you use to ensure that Beryl and Yuko have the
opportunity to express their thoughts and feelings? List at least two. ..........................................19
6. During a meeting, what techniques would you use to ensure that Beryl and Yuko have the
opportunity to reflect on the effect of their behaviour and emotions? List at least two. ..............19
7. What advice could you give to Beryl and Yuko to assist them in self-managing their
emotions? List at least five tips. ...................................................................................................20
8. Document a step-by-step approach for resolving the workplace situation. As a guide, you
should list between 6 to 8 steps.....................................................................................................20
9. Prepare questions (at least five) to ask Beryl and Yuko at the meeting....................................21
10. Email to the assessor................................................................................................................21
11. Meet with the staff...................................................................................................................22
References:....................................................................................................................................23

ASSESSMENT TASK 1
Provide answers to all of the questions below:
Q. 1. Explain emotional intelligence and the importance of this characteristic at work.
It is related to a person's ability to identify their and others emotions and find a difference in
those feeling. After that analysing them and using that information to achieve their goals and
adjusting to the dynamic environment. This characteristic is very useful while working. This is
very helpful in making our skills better and gets highly affected by someone's personal qualities
like patience etc. Those who have high Emotional Intelligence can do their work better and is
able to adapt themselves in their surroundings easily. Those who are emotionally intelligent are
strongly motivated and have the quality of self-regulation.
Q. 2. Explain each of the five essential principles of emotional intelligence as defined by
Daniel Goleman.
1. Self-awareness: It means understanding own feelings and their impact on others. It can be
confidence, impressions, sense of, etc.
2. Self-regulation: It means to have control over personal feelings and emotion. It is helpful in
adapting to changes, development, face challenges, etc.
3. Motivation: This characteristic is very essential for a person to get success in the work. This
characteristic is related to the initiative, commitment, etc.
4. Empathy: This means understanding others emotions. This is possible after achieving self-
awareness.
5. Social skills: Care toward societal issues
Q. 3. Explain the key principles of the Emotional Intelligence Theory developed by Caruso
and Salovey (2004).
The key principles of the Emotional Intelligence Theory developed by Caruso and Salovey are:
1. Emotions are something that is related to someone reactions. he reacts according to our
response to anything.
2. Many times if someone tries to hide his emotions it does not work as thinking, and emotion
is interrelated.
3. If someone is possible to hide his emotion he cannot do that up to his top level.
4. Someone's emotion must not affect his decisions.
5. Emotions occur according to logic. They never occur randomly.

6. Emotions are universal. They can be seen everywhere.
Q. 4. Explain three strategies that can be used to build emotional intelligence.
Three strategies that can be used to build emotional intelligence are:
1. Paying attention to our emotions regularly: It is necessary to evaluate and analyze emotions
on the periodical basis so that actual measures can be taken to improve them.
2. Focusing on improving empathy: After achieving self-awareness, there is a need to improve
the quality of empathy to understand others emotions and react accordingly.
3. Improving social skills: Social values are key to success. Emotional intelligence must be
used in societal problems to eradicate them and get a better working environment.
Q. 5. Explain how a manager with high emotional intelligence can assist in achieve business
objectives. Provide an example to illustrate your answer.
A manager with high emotional intelligence can assist in achieving business objectives. A
manager can create a feeling of trust among his employees with help him to achieve his
organizational goals and objectives. A manager always finds some uniqueness in his employees
and that can be analyzed by his Emotional Intelligence. For example, A good manager keeps an
informal meet periodically where employees can openly share their experiences, grievances,
ideas, and suggestions. People in the meeting take initiative and others listen to the person. They
show their creativity and all this happens due to the Emotional Intelligence of the manager.
Q. 6. Explain the importance of recognising cultural differences in emotional intelligence.
Provide two examples of example to illustrate your answer.
Emotional intelligence in culture helps to identify the difference in different culture and helps to
react and control emotions according to other cultures. This helps in achieving business growth.
The emotional difference in cultures requires great intelligence. This difference can be in
religion, caste, race, etc. For example, People with different religions can take off from work on
different days. During Ramzan days, Muslim people work slowly due to their fasts while others
work normally. Similarly, a person with fair complexion has self-confidence and have a different
attitude in comparison with dark complexion person. This is an example of race complexity.
Q. 7. Explain two ways of communicating effectively with a diverse workforce with varying
cultural expressions of emotions.
Two ways of communicating effectively with a diverse workforce with varying cultural
expressions of emotions are:

1. Some knowledge of different cultures: Having knowledge of different cultures can be
helpful in eliminating cultural problems as cultural differences can be seen during work time
also. People from different cultures react to problems accordingly. This diversification can be
during work, enjoyment or solving any problem.
2. Analyzing personal communication: someone's reaction to other emotions can be very
effective for good working as employees always belong to different cultures and have diversified
emotions also. Analyzing oneself can help to identify internal queries and to solve them.
Q. 8. Explain two ways of using emotional intelligence to build effective workplace
relationships.
Two ways of using emotional intelligence to build effective workplace relationships are:
1. Expecting other's emotions in advance: Different people react differently in situations. So
the expectation of someone's emotion in advance can help to build effective workplace by
thinking about it to cope up with a certain problem.
2. Observing other's reactions to a certain condition: Many times an individual's reaction to a
situation can be positive as well as negative. Interpreting them can help in understanding their
level and keeping plans so that the can be established and their qualities can be enriched by
recording them verbally and non-verbally.

ASSESSMENT TASK 2
1. Complete a personality test.

2. Review the results of your personality test.
a. There are five factors on which the personality test is based. Let's start discussing each factor
according to the low range scoring and the high range scoring.
• The first factor is Openness to experience. In this factor being Spontaneous, disorganized
and prefers flexible plans come in low scoring range. On the other hand being
Imaginative, open-minded and experimental comes in high scoring. The total percentile
of this factor is 65 and it ranges in Middle on the Personality graph.
• The second factor is Conscientiousness (Work Ethic). In this factor being Spontaneous,
disorganized and prefers flexible plans come in low scoring range. On the other hand
being Conscientious, disciplined, efficient and well organized comes in high scoring. The
total percentile of this factor is 20 and it ranges at Low on the Personality graph.
• The third factor is Extraversion. In this factor being Reserved, formal, serious and quiet
comes in low scoring range. On the other hand being Outgoing, friendly, assertive and
likes working with others comes in high scoring. The total percentile of this factor is 56
and it ranges in Middle on the Personality graph.
• The fourth factor is Agreeableness. In this factor being Hard-headed, sceptical,
competitive and proud comes in low scoring range. On the other hand being
Compassionate, eager to please and good-natured comes in high scoring. The total
percentile of this factor is 27 and it ranges at low on the Personality graph.
• The fifth and last factor is Natural reactions. In this factor being Not easily upset in
stressful situations and relaxed come in low scoring range. On the other hand, being
Experiences negative emotional and others comes in high scoring. The total percentile of
this factor is 59 and it ranges in Middle on the Personality graph.

b. On the basis of ratings and results, I can say that I am a person having several traits. My
friendly nature helps me in communicating with people easily. I am open minded hence it is not
so difficult for me to understand another person’s situation. Due to being experimental, I love
accepting different types of tasks and completing them. I can work either alone or in a team.
Yes, sometimes I got emotional due to negativity but still, know how to handle my stress.
I am having a friendly nature which makes other people easy to be comfortable with me. I am
experimental and open-minded. Due to being open-minded, it becomes easy for me to
understand other people situations (Revelle 2017). Being less reserved is also an emotional
strength as it is easy for me to talk to other people and communicate easily. I used to prefer less
flexible plans and that's why the things go constant and smooth manner. I like working with
others and that’s why I can easily work in a team or can collaborate with others for a particular
project.
c. My five emotional strengths are:
1. No matter how hard the situation is I always manage to be positive
2. If things are not going according to my manner then I do not give up. I always try my
best to get the things back on track (Rothe 2017).
3. It is easy for me to build my trust over other persons. People can easily share their
thoughts with me.
4. If I am not having complete resources then also I can manage to complete the task
anyhow with perfection.
5. My family and my loved ones are my emotional support system. If there is anything they
want me to do then I will surely do it.
d. My Five Emotional Weakness are:
1. My joyful nature and helping nature which sometimes becomes a weakness because
people easily take advantage of it
2. Making friends without benefits also sometimes proves to be one of my greatest
weaknesses.
3. I easily get emotional and that is also a weakness according to me
4. My giving nature. If someone needs anything from me then I will give it to him/her. No
matter how badly I need that thing.
5. I trust easily. If I love someone and trust someone then I can do anything

e. Sometimes it’s good to be emotional; it helps you to know people around you easily. When it
comes to workplace it is necessary that you have a friendly atmosphere around you and to have a
friendly atmosphere around you, you must get attached to people around you on emotional and
on mental basis also (Lasswell, 2017). Same is the case with me I maintain a bond around my
workplace in both of the ways. Being emotional in a workplace helps me to gain friends for life.
And also it is an advantage for me to be emotionally attached because it also helps me to get
open up about my own thoughts and let me adjust to my workplace easily.
f. I trust easily I do get attached to people easily. When it comes to emotions I am a kind of
person you can share all your stuff but when it comes to my own emotions somewhere I am very
good in exploring myself emotionally and somewhere I am worst in it. It all varies. When it
comes to emotional weakness at a workplace it always let me down because I got attach and in
that respect, people use to take advantage of my emotions which let me suffer for no reason.
g. Complete the following table about personal stressors at work.
Personal stressor What is your stress response Actions to address
Things are not going
according to me
It makes me feel good for
nothing.
I try to figure out what is
happening and how I can
resolve this.
Someone being argumentative
with me
I become stubborn At that point in time, I use to
control myself if cant then I sit
back and let the other person
say whatever they want to.
Someone screams at me for
reason or for no reason
I use to scream double
whether I am at fault or not.
If it gets out of my way then
surely I am not going to
respond to any of them.
If things do not go on properly
as I planned them too.
I feel useless. At that time I used to sit for a
moment silently and think
what I actually want and what
I want from this task and then
thinking on it clearly will take

my steps to match my
expectations.
h.
Need and why this need is
important to you at work
What is your emotional
response when this need is
not met?
Emotional control
mechanism
Be understood Got frustrate I use to ignore when I got
frustrate because I know no
one can get me at that point in
time.
Be in control Got restless Control my own self so that I
have no need to respond to
their illogical drama at all.
Comfort Affects my mood Try to distract myself with the
things I love to do the most
and make myself comfortable
in my own company (Weiner
et al. 2017).
Being loved/liked to Feel so low Turn on my favourite songs
and put the phone on high
volume and indulge myself in
work.
i. First of all, I will sit straight and close my eyes. Thereafter I will think about the situations I
am facing right now and the situations I have faced earlier. In life, there are several situations
that make us happy a lot and also many of them have given the strength to stand up and fight for
ourselves (Chamorro-Premuzic 2016). After evaluation and going through all the situations I
will determine my strengths and weakness. On this basis, I have identified three strengths and
weaknesses and that are:
My three strengths are:

• I do not give up easily on people.
• I do not give up easily on my work.
• I do not let others control the situations of my life
My three weaknesses are
• I easily get emotionally attached to people
• It is easy for others to use my feelings and emotions for their benefits
• I never consider my needs above than others. (I consider this as a weakness because
sometimes due to this I face a lot of problems.)