Professional Communication: Emotional Intelligence Reflection Memo

This assignment presents an Emotional Intelligence (EI) reflection memo. The student completed an online EI assessment and analyzed the results, identifying their strengths and areas for growth related to professional development. The student's strengths include good listening skills, empathy, and self-regulation. Areas for improvement include self-management, relationship management, communication skills, and the need to be more collaborative. The student outlines steps to improve emotional maturity, including managing emotions through self-regulation, developing empathetic behavior, and honing social skills. The memo references several academic sources to support the findings and recommendations. The student aims to enhance their professional skills through improved emotional intelligence.

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RUNNING HEAD: EMOTIONAL INTELLIGENCE 0

EMOTIONAL INTELLIGENCE 1
To:
From: Student’s Name
Date: 4 March 2020
Subject: Emotional Intelligence
Emotional Intelligence (EI) is the ability of the individual to understand and manage own
emotions in order to make positive actions for the overcoming of challenges through making
proper communication (Joseph, Jin, Newman, & O'Boyle, 2015). Moreover, for my
professional development, it is important for me to manage my professional skills through the
understanding level of Emotional Intelligence. From the identification of the Emotional
Intelligence Assessment, I have understood that I have various strengths and the areas of
growth for my professional development.
My strengths include that I have good listening skills and at the same time I am empathetic
which can help me in my professional development through the determination of the feelings
of others. I can understand the feelings of others which can be helpful in making intelligent
decisions. Apart from this, I have the strength of self-regulation in which I have the skills to
manage my emotions in which I have the ability to manage the impulses in which I can easily
manage my inner resources. Moreover, self-control protects the person to undertake the
wrong and impulsive decisions (Middleton, Buboltz, & Sopon, 2015). I am also observed to
have social skills which enable me to make interactions with others and the ability to
persuade others which later help me in professional development.
For my professional development, I can focus on the certain areas which I can improve for
my professional development. I need to work upon the self-management. Moreover, self-
management is the part of the professional development which strives an individual to be
flexible and constructs the behaviour positively (CLIMB Professional Development and
Training, 2017). I can improve my relationship management skills which can be possible
when I have the ability to make the interactions better which can certainly be improved. I
need to make the relationship strategy by which I can make the better examination of
emotions of others and also making the good approaches in my personal and professional life.
Besides, I need to make the improvements in the communication skills in order to grow in my
career and also making the approach others. Further, I need to be highly empathetic without

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passing the judgements. Furthermore, I need to be more collaborative which is important part
of emotional intelligence and can help me in growing in my career.
For getting the maturity on the emotional level, I would make steps for my professional
development. First action that would make is the ability to manage the emotions and the
behaviours through the self-regulation which can be helpful in the controlling of disruptive
and impulsive emotions. Second step that I would undertake is development of empathetic
behaviour which can be helpful in the identification of skills of others. Further, I would make
third action by the development of social skills which can be helpful in the managing of the
conflicts and the ability to inspire others which can be the way to develop my career. This can
be possible through self-awareness which can be helpful in improving emotional intelligence
(Dolev & Leshem, 2017).
Sincerely,

EMOTIONAL INTELLIGENCE 3
References
CLIMB Professional Development and Training. (2017, June 30). How Your Emotional
Intelligence Impacts Your Professional Success, and What You Can do About It.
Retrieved March 4, 2020, from Portland Community College :
http://climb.pcc.edu/blog/how-your-emotional-intelligence-impacts-your-
professional-success-and-what-you-can-do-about-it
Dolev, N., & Leshem, S. (2017). What makes up an effective emotional intelligence training
design for teachers. International Journal of Learning, Teaching and Educational
Research, 16(10), 72-89.
Joseph, D., Jin, J., Newman, D., & O'Boyle, E. (2015). Why does self-reported emotional
intelligence predict job performance? A meta-analytic investigation of mixed EI.
Journal of Applied Psychology, 100(2), 298.
Middleton, J., Buboltz, W., & Sopon, B. (2015). The relationship between psychological
reactance and emotional intelligence. The Social Science Journal, 52(4), 542-549.