Crown Institute: Emotional Intelligence Project for BizOps Enterprises

This project delves into the application of emotional intelligence within BizOps Enterprises, addressing the need for a positive workplace culture and improved employee satisfaction. The assignment begins with a self-reflective survey to assess the student's emotional intelligence skills, identifying strengths in motivation, empathy, and self-awareness, while also acknowledging weaknesses like time management and communication. It then examines the challenges faced by an employee, Anton, who is experiencing difficulties adapting to the organizational culture. A detailed mentoring plan is proposed to address Anton's needs, focusing on cultural sensitivity, communication, and providing a supportive work environment. The project also explores the concept of cultural intelligence and its importance in fostering cross-cultural competence within the workplace, emphasizing the role of self-awareness and effective team dynamics. The conclusion highlights the significance of emotional intelligence, mentoring, and cultural understanding in creating a productive and harmonious work environment. The assignment draws upon various academic sources to support its arguments and recommendations.

Running head: MANAGEMENT
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Name of the student
Name of the university
Author note

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Table of contents
Introduction......................................................................................................................................3
Discussion........................................................................................................................................3
Question 1........................................................................................................................................3
Question 2........................................................................................................................................5
Question 3........................................................................................................................................7
Conclusion.......................................................................................................................................9
Reference list and bibliography.....................................................................................................10

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Introduction
The emotional intelligence skill play significant role in case of driving positive culture in
the workplace (Serrat, 2017). It also plays a critical role in case of meeting the emotional needs
of individuals in the workplace, which ensures the high productivity and employee engagement
in the workplace. The study has been developed on the emerging situation in BizOps Enterprises.
Examining the situation in BizOps Enterprises, it has been identified that due to lack of
communication between the managers and employees, not only the organizational relation is
getting hampered, but also it is driving negative productivity rate. In this study, the impact of
improper organizational culture on an employee namely Anton’s behavioral characteristics have
been highlighted. Depending on thee self-reflective survey, strength and weaknesses of mine can
be analyzed, which can help me to understand my emotional intelligence skills. In this study, a
mentoring plan has been introduced for satisfying the emotional needs of Anton.
Discussion
Question 1
Emotional intelligence skills have become necessary for ensuring the positive culture as
well as productive organizational environment (LIEVENS & Chan, 2017). Analyzing the
emerging situation in BizOps Enterprises, it has been identified that due to improper working
environment as well as ineffective leadership practices, maximizing the relationship between
management and the employees has become the major concern in the workplace. In order to
understand individuals’ ability towards adapting the emotional intelligence skills in this working
environment, survey has been conducted. Being a team leader of customer service in BizOps
Enterprises, I have also participated in the self-survey process. After conducting the survey, self-

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assessment of mine, both the strength and weakness of mine have been identified. Analyzing my
emotional intelligence skills of mine it has been identified that motivation, self-regulation, social
skills, empathy and self-awareness are the important emotional intelligence skills of mine that
can help me to develop positive organizational culture in my workplace. Using string
motivational skills of mine, I will be able to understand the motivational needs of individuals,
which can help me in terms of encouraging my team members towards achieving the goals,
which indirectly influence the productivity rate in the company. Empathy is being considered as
one of the important skills in emotional intelligence, through which the non-verbal messages are
being understood in critical manner (Carson, Carson & Birkenmeier, 2016). I believe, this
quality of mine can help me to understand different complex situations in the case of dealing
with the complex situations in the company. I strongly believe, these skills of mine can help me
to improve my emotional intelligence competencies, which can help me to ensure growth in my
workplace.
On the other hand, it cannot be denied that the weaknesses of mine can bring negative
impact in case of implementing the emotional intelligence practices in the company. Analyzing
the anti-discriminative policies adopted by the company, it has been identified that ensuring the
access of employees’ flexible working environment is being provided to the individuals (Foster
et al., 2015). Being a team leader it is my responsibility is to ensure the positive environment in
the work place so that productivity of individuals can be improved. Due to my lack of time
management skills and ineffective leadership abilities, it will be tough for me to complete my
tasks within required time. It cannot be denied that self-regulation as well as self-awareness skill
of mine not only help me to increase my productivity, but also it can help me to maintain
disciplinary environment in the workplace. However, improper communication skill of mine can

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create major barrier in terms of ensuring the positive culture in the workplace. As per the internal
policy introduced by BizOps Enterprises, being a team leader it is my responsibility to manage
the workplace grievance promptly so that the internal situation of the company can be improved.
Therefore, depending on the self-reflective survey, it has been identified to improve my
emotional intelligence skills, I need to focus on improving my task solving skills with in time. I
believe, I also need to focus on improving my interacting skills. In order to enhance the
emotional intelligence skills of mine, proper communication with my team members will help
me to gain their trust. With this initiatives, it will be easier for me to understand the needs of
individuals, which can help me to satisfy the emotional needs of my team members (Salavera,
Usán & Jarie, 2017). Therefore, it can be said that through the development initiatives, it will be
easier for me to bring improvements on my own emotional intelligence, which can help me to
fulfill my job responsibilities in proper manner.
Question 2
Analyzing the emerging situation in BizOps Enterprises, it has been identified that
improper organizational culture as well as diversified organizational environment is creating
challenges fir Anton to cope up with the organizational culture in BizOps Enterprises. By
continuing this, it can also be said that improper behavior from the colleges regarding his strong
accent has made him unhappy, which can indirectly impact on the productivity of the company.
In this situation, dissatisfaction among the potential employee like Anton, not only drives the
native working environment, but also can bring the negative growth in organizational
productivity. In this situation, it is my responsibility to develop an effective mentoring plan so
that the cultural expectations of Eastern European countries can analyzed to understand the
cultural needs of Anton from the company.

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Mentoring can be highly effective in order to develop the people experiences in the
workplace (Keller, 2018). By continuing this, it can also be said that in the case of managing the
current challenges, it is very important for me to understand the emotional skills drivers.
Training can play an effective role in case of managing the situation in the workplace. Through
the introduction of training and development initiatives, the anti-discriminative regulations of
BizOps Enterprises can be shared. On the other hand, in order to implement the mentoring
process, emotional competencies of mine are needed to be analyzed. In order to improve the
working condition in the BizOps Enterprises, effective implementation of Equal employment
opportunity can promote the standard employment policies in the company. Satisfying the needs
of Anton, the merit based appreciated can help to ensure the career opportunities and fait work
environment in the company. In case of increasing job satisfaction of Anton, a separate session
can be arranged with Anton, so that the needs and demands can be understood. In order to
encourage Anton towards self-managing the emotion, I can encourage Anton to get out from the
comfort zone. I believe, with this initiative, judgmental behavior of Anton can be influenced. On
the other hand, I can also focus on encouraging others team members towards properly
communication with Anton. I strongly believe, with the proper interaction among the employees,
individuals can be able to understand individuals’ perspectives, beliefs and values. Being a team
leader, it is my responsibility to ensure positive organizational environment in diversified
working culture.
Mentoring plan
Stage 1
In this stage emotional states of Anton will be critically analyzed through proper monitoring
Anton’s activities in the workplace.

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Stage 2
In this stage, the cultural expressions of Eastern European culture will be analyzed so that it will
be easier for me to understand how my team members should respond to him. In order to
understand the cultural expectations on Anton, secondary research can be done and information
can be collected from the articles and journals.
Stage 3
In this stage following the Work-life –balance legislation, flexible working environment will be
provided to the employee. Not only the flexible working environment, but also the employee will
be provided effective health and safety assurance, which can ensure Anton loyalty towards
BizOps Enterprises.
Stage 4
In this stage, improving the communication among the employees meetings as well as office
gatherings can be arranged. Providing important responsibilities to Anton, so that Anton can get
proper opportunities to express hos thought with the coworkers. I believe, with this initiatives,
Anton will also be able to understand others perspectives in the organization.
Stage 5
In this stage, emotional as well as behavioral aspects of Anton will be analyzed. in order to
improve the self-managing ability Anton through involving Anton indifferent situational analysis
process, emotional intelligence skills in the workplace can be improved.

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Question 3
The term cultural intelligence indicates the cultural quotient of education, business and
academic research. Through the cultural intelligence, the understanding capability for effectively
working in different culture can be influenced (Lisjak et al., 2017). This also plays an important
role for enhancing the cross cultural competence of individuals in the workplace. Depending on
this ability, a person who belongs from a particular culture can be able to deal with the
multicultural situations. This ability of individuals help in case of dealing with thee stressful
situations in the workplace. Depending on three important components such as emotional,
physical and cognitive characteristics of individuals, the cultural intelligence can be improved. In
order to improve the cultural intelligence skills of people, self-awareness can play an effective
role. Identifying the specific way for engaging individuals for analyzing others cultural
perspectives, cultural experience can be enhanced. Developing awareness regarding bias and
discrimination, cultural intelligence can be increased.
In order to successfully resolve conflicts in the workplace, effective team working
environment is needed to be introduced in the workplace (Ang & Van Dyne, 2015). Problem
solving ability as well as the stress management ability can play an effective role in case of
driving the positive culture in the workplace. In order to avoid the internal conflicts in the
workplace and develop positive organizational culture, Anti-discrimination regulation, Equal
payment opportunity and Work-life-balance legislative frameworks, needed to be implemented
properly in the workplace. By continuing this, it can also be said that based on the current
challenges faced by the company, Work health and Safety policy can play an effective role for
ensuring the positive organizational culture.

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In order to implement emotional intelligence skills in the workplace, it is important for
me to analyze the needs as well as demands of individuals in case of managing the emerging
challenges in the company. In order to enhance individuals’ strength in case of achieving the
organizational goals and objectives, effective work environment can be introduced through the
implementation of Equal opportunity policy and the Work health and safety policy (Groves,
Feyerherm Gu, 2015). Introducing flexible working environment by understanding the needs of
individuals, it can be easier for me to manage the positive growth in my team. This can also play
an important role for introducing comprehensive range of strategic program for ensuring the
positive organizational growth.
Conclusion
In this study, it can be concluded that introducing an effective emotional intelligence
skills, the positive organizational culture can be introduced in the company. Analyzing my
emotional intelligence skills of mine it has been identified that motivation, self-regulation, social
skills, empathy and self-awareness are the important emotional intelligence skills of mine that
can help me to develop positive organizational culture in my workplace. In order to improve the
cultural intelligence skills of people, self-awareness can play an effective role. Satisfying the
needs of Anton, the merit based appreciated can help to ensure the career opportunities and fait
work environment in the company. In case of increasing job satisfaction of Anton, a separate
session can be arranged with Anton, so that the needs and demands can be understood. In order
to encourage Anton towards self-managing the emotion, I can encourage Anton to get out from
the comfort zone. If the mentoring plan can be effectively implement in the workplace it can
ensure positive growth in the particular organization.

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Reference list and bibliography
Ang, S., & Van Dyne, L. (2015). Conceptualization of cultural intelligence: Definition,
distinctiveness, and nomological network. In Handbook of cultural intelligence (pp. 21-
33). Routledge.
Carson, K. D., Carson, P. P., & Birkenmeier, B. J. (2016). Measuring emotional intelligence:
Development and validation of an instrument. Journal of Behavioral and applied
Management, 2(1), 810.
Foster, K., McCloughen, A., Delgado, C., Kefalas, C., & Harkness, E. (2015). Emotional
intelligence education in pre-registration nursing programmes: An integrative
review. Nurse Education Today, 35(3), 510-517.
Gopee, N. (2015). Mentoring and supervision in healthcare. Sage.
Groves, K. S., Feyerherm, A., & Gu, M. (2015). Examining cultural intelligence and cross-
cultural negotiation effectiveness. Journal of Management Education, 39(2), 209-243.
Keller, E. J. (2018). Rhetorical Strategies for Professional Development: Investment Mntoring in
Classrooms and Workplaces. Routledge.
LIEVENS, F. R. O., & Chan, D. (2017). Practical intelligence, emotional intelligence, and social
intelligence.
Lisjak, A., Gray, P., Leonard, T., & Foster, A. (2017). Project Plan-Mentoring.
Livermore, D., & Soon, A. N. G. (2015). Leading with cultural intelligence: The real secret to
success. Amacom.

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Manning, J. E. (2017). Self-Mentoring: The Essential Paradox.
Salavera, C., Usán, P., & Jarie, L. (2017). Emotional intelligence and social skills on self-
efficacy in Secondary Education students. Are there gender differences?. Journal of
Adolescence, 60, 39-46.
Serrat, O. (2017). Understanding and developing emotional intelligence. In Knowledge
solutions (pp. 329-339). Springer, Singapore.