Emotional Intelligence Final Assessment for Credential Completion

This document presents a final assessment quiz designed to evaluate understanding of Emotional Intelligence (EQ). The quiz covers key concepts such as Goleman's model, intrapersonal and interpersonal skills, empathy, self-awareness, self-regulation, and strategies for improving EQ. The assessment includes multiple-choice questions, matching exercises, and a plan for self-improvement based on identified EQ gaps. The quiz assesses the candidate's ability to apply emotional intelligence principles in various scenarios, including workplace interactions, and understanding the impact of EQ on leadership and communication. The assessment is timed, and a passing score is required to earn the credential. This quiz is a valuable resource for students seeking to enhance their emotional intelligence and professional development.

EMOTIONAL INTELLIGENCE
This is the final assessment for the credential "Emotional
Intelligence". You’ll need to gain a score of at least 80% to pass the
assessment and earn this credential.
You will only have two attempts and 60 minutes to complete
this final assessment. Some questions may have more than
one answer.
~ Note that for each wrong answer selected, marks will be
deducted, and this will affect your overall score.
Note: this is a timed quiz. You may check the remaining time you have at
any point while taking the quiz by pressing the keyboard combination
SHIFT, ALT, and T... Again: SHIFT, ALT, and T...
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Question 11 pts
Lorraine was in a meeting where she put her colleague Erica on the spot.
Erica was smiling during the meeting, but Lorraine found out through other
colleagues that Erica took offence to what happened in that meeting. What
should Lorraine do?
Ignore Erica, and continue as though nothing has happened, because bringing it up
make things more awkward.
In a one-on-one meeting with Erica, Lorraine tells Erica that she had heard from an
colleague that Erica was upset about the meeting. Lorraine sternly tells Erica that
would have been better if she had directly told her that she was not happy.
Ask Erica if she would like to have a coffee, and say something to the effect of “the
day in the meeting, I really should not have put you on the spot like that, it wasn’t
me. If I were in your place, I would have been upset, it only occurred to me after th
meeting. I am sorry.”
Bring it up during a group meeting, and apologise to Erica in front of everyone.
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Question 24 pts
Noah has been made redundant from a job that he loved, and is very worried
about the future because he has a mortgage and is the only income earner in
the family. Noah meets with some of his colleagues at a farewell for him.
Match the following as an example of sympathy or empathy.
This is just too bad. Well think of it this way, at least you will have some time to spend with your
family and do other things that you don’t get time for.
So sorry. It’s a bad time to get laid off, especially when you are the only income earner in the
family. Who knows I might be next in line!
Sympathy
Sympathy

EMOTIONAL INTELLIGENCE
I understand this must be hard, I have also been in this situation. Let me know if you ever need a
recommendation and want to meet up and talk about how things are going.
I am really going to miss working with you. I just want you to know that you have brilliant ideas,
keep working on them. Let’s keep in touch and feel free to call whenever you need to chat.
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Question 33 pts
A CEO of a company lives by the motto “Work comes before anything” and
doesn’t seem to empathise with his colleagues. Several employees of the
company have said that the CEO completely lacks emotional intelligence.
What do they mean by this?
He doesn’t consider other perspectives
The CEO thinks he is too superior to spend time with his team members to underst
what they are thinking and feeling
He usually makes it a point to listen carefully to understand and share what his tea
mates are feeling
When a team member was upset and started to cry, the CEO got angry and yelled
team member for being weak
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Question 42 pts
Select which of the following is a demonstration of an intrapersonal skill.
Acknowledging and taking responsibilities for your mistakes.
Being able to read other people’s emotions.
Recognising what triggers anger in you, and ensuring that you have a plan to cont
anger.
Being about to communicate effectively with people from a different background.
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Question 52 pts
Which of the five elements in Goleman's model of emotional intelligence
involves being able to read facial expressions of others?
Social skill
Self-regulation
Motivation
Self-awareness
Self-discipline
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Empathy
Empathy

EMOTIONAL INTELLIGENCE
Question 62 pts
A person with a high emotional intelligence:
doesn’t necessarily have to be a moral person
has the ability to empathise with others
is always an extrovert
is definitely a moral person
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Question 71 pts
Emotional intelligence is an exact scientific concept.
True
False
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Question 84 pts
Leaders with a high EQ are likely to be able to:
Reduce misunderstandings and work conflicts
Ensure discipline and not allow team members to do as they please
Read their colleagues emotions and correspond in a mutually agreeable way
Connect with their teams and motivate them
Recognise their emotions and adjust according to the situation
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Question 95 pts
What are the strategies to improve your emotional intelligence?
Practice how to pause and consider others perspective before speaking
Develop a plan based on the gaps you identify
Measure your EQ
Practice empathy
Identify the gaps in your emotional intelligence
Start practicing public speaking
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Question 101 pts
Based on the My EQ Gaps activity, and other activities in the course, create a
short plan on how you will improve your emotional intelligence based on your
gaps that you have identified. Use the following table format for your answer.

EMOTIONAL INTELLIGENCE
My EQ Gaps Strategies to
improve EQ
Potential scenarios in which high
EQ will be beneficial
I get surprised
when others react
sensitive to my
comments and
jokes.
Getting
feedback
For my career success. In the
organization where I shall be
working in future.
Get annoyed
when others
expect me to
know their
feelings.
Being
committed to
ensure wearing
both shoes and
understanding
the perceptions
of others
In both my personal as well as
professional life.
Yes, I have completed my EQ plan
No, I have not completed my EQ plan